Outlook 2010 - new prompting for password

After installing Office 2010 Beta and working fine for about a month and a half, Outlook started prompting for a password.  The machine is on the domain so the Outlook did not prompt before.  If you cancel the prompt, everything seems to work fine.  This happens on both Windows 7 64-bit and Windows XP.  It started happening to all known users on Office 2010.  The problem started on January 8, 2010.

I have searched all over for a solution to this crazy problem and some of them highly technical and poorly explained and were for outlook 2003 and 2007.  Finally I found this less than 2 minute fix that works.    http://www.howtogeek.com/howto/windows-vista/fix-for-outlook-2007-constantly-asking-for-password-on-vista/ 
This is not my fix but glad to pass along something that actually works.  Give Kudos to the "how-to-Geek" and post in other forums to help out all your frustrated friends.
1.  Close outlook!
2.  go to my computer and then paste this into the address bar.          %userprofile%\AppData\Roaming\Microsoft\Protect
3.  rename the very long file name S-1-5......etc by appending "-old" to the end of the existing file.
4. now re-open outlook and you may be request for your password.  If so enter it and check the remember password box
5.  now go back to %userprofile%\AppData\Roaming\Microsoft\Protect by searching in windows explorer or my computer and you should see the renamed long named file
and a brand new long named file.  
This should work for you.  If not, then do a shut down and reboot a time or two.  Then try reopening outlook 2010 and your problem should be fixed.    Save
this link:  http://www.howtogeek.com/howto/windows-vista/fix-for-outlook-2007-constantly-asking-for-password-on-vista/ 
because this problem is likely to recur sporadically because of microsofts pushed updates that cause more problems than they solve.  Turn off automatic updates so MS cannot keep screwing up your system and snooping.
This fix was explicit for Vista but worked fine for me on Windows 7 64 bit running outlook 2010.  Post your results to see if it works for others please.  I know everyone is tired of chasing their tails on this problem and even posted fixes have
been so vague that you need to be a software engineer to follow them.  If you have other fixes for this I know everyone would appreciate people posting all the steps from the beginning to end and assume that we know nothing at all.   Post all the
paths and explanations in simple terms please.
I hope this helps.
Rick Nelson

Similar Messages

  • Outlook 2010 keeps prompting for password

    Hi,
    We use Exchange 2008 and Outlook 2010. For some reason, Outlook 2010 keeps prompting for password. My use entered the password and checked "Remember Password" box, but next morning when he logged in, he still got the prompt.
    I removed the Outlook credential for Outlook listed under Password Credential in Control Panel, but still no help.
    Please advise!
    Thanks in advance!
    Grace

    Hi Grace
    1. Open Outlook 2010. Click File>Account Settings>Account Settings. 
    2. Click the E-mail tab, click the Exchange Online mailbox, click Change…
    3. Click More Settings…. Click the Security tab, make sure the Always prompt for logon credentials box is unchecked. 
    Please mark it answer if it helps you solving your problem
    Amit Kotha

  • Outlook 2010 keeps prompting for password every morning

    Hi,
    We run Exchange 2007 on Windows server 2008. All SP and updates are up to date.
    About a month ago, two users got prompt for user credential in Outlook every morning, but other users in the domain are fine. Below are what I have tried but no help.
    1. Deleted user credential for Outlook in Credential Manager
    2. Recreated Outlook profile
    3. Disjoin and rejoin their computers to the domain
    I can repeat the problem on another computer with the user's account log in.
    The problem only happens in the morning, once the user entered the credential, Outlook starts to update new email and it will be fine for the rest of the day.
    Only two users have this problem. I can't figure out if they have anything in common. Since I can repeat the problem on another computer, I assume this problem should be related to user account.
    I need help!
    Thanks in advance!
    Grace

    Hi,
    As per the information and details provided by you, to solve the Outlook 2010 password problem, please follow these steps: -
    Firstly, you try to
    change the profile.
    Open Control panel/Mail/Select the profile and click Properties.
    Select the mailbox and click the
    Change button.
    When inside the profile you will see tabs at top for
    connection and security.
    Please make sure you have selected
    Negotiate authentication, and have unchecked the box that states
    Always prompt for login credentials.
    Then check if you are using
    HTTP to connect with exchange, if so uncheck this and apply the changes.
    Close Outlook if open and reopen Outlook.
    I hope this information will be helpful for you.
    Thanks and regards
    Shweta@G
    Hi Goyal,
    Thank you very much for your reply. The Outlook settings are the same as you described. We do use HTTP to connect to Exchange. I unchecked it and see what happens tomorrow. but just FYI. All Outlook has the same settings with HTTP connection checked. Only
    two specific accounts have the credential issue.
    Will update you tomorrow.
    Thanks,
    Grace

  • Outlook 2007 Clients Prompt For Password When Opening

    I am running Exchange 2007 Standard.  New outlook 07 clients prompt for password each time it is opened.  Older clients do not prompt for password.  Is there any way for outlook 07 to not prompt for password?  Users already logged into domain, should their credentials not be recognized automatically like with outlook 03?

    This fixed it for me.
    http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/383d130e-869f-4fce-9502-8b340904b0ba/#636c5a5e-c61f-414b-8e85-562c888b83cc
    Quote:
    Same problem here after restarting SBS 2008 for upgrades (annoying login box popping up after starting Outlook and also other times). 
    This solved the problem for me:
    IIS Mgr on SBS 2008 / - / SBS Web Applications /
    - SSL Settings / Client certificates - Stop / Start web server after changing settings: 
    Autodiscover: Ignore 
    EWS: Ignore 
    OAB: Accept *) 
    owa: Accept *) 
    Rpc: Accept *) 
    RpcWithCert: Accept *) 
    *) All these have to be Accept to get rid of login box 
    Best regards 
    Bjorn
    I was having the same issue. SBS2008, Exchange 2007. Only being prompted in Outlook 2007 clients. Tried a lot of different things to fix it, but none worked. This started happening after a round of security updates but I could not find KB2412171 on the list.

  • Outlook 2010 keeps prompting for credentials

    Hello,
    I have just about every user experiencing an issue with Outlook 2010 where Outlook keeps prompting for credentials.  This has been happening ever since recent Microsoft Office updates that rolled out last week it seems. All my users still have connection
    to the exchange server and can send/reply just fine.  Issue occurs on both 32 bit and 64bit versions.  This prompt will appear every few seconds and is becoming a nuisance for all my users. 
    I have attempted the following with no resolution:
    - removed credentials from credentials manager
    - ran Outlook in safe mode
    - ran repairs on Office
    - completely removed and re-added users Outlook profile (profiles are manually configured)
    - made sure Office is up to date
    - configured Outlook account on freshly imaged PC

    Hi,
    For this issue, you can first try some suggestions in this forum content:
    Why does Outlook keep prompting for password
    Especially try NTLM Authentication to check the result.
    We have received some report about this issue since the February 10, 2015 update for Outlook 2010 (KB2956128). If you have installed this update, please note we have realized this issue and once there is any update, I'll let you know.
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Outlook 2010 randomly asking for password

    I know this is a frequent complaint, but I have not found a viable solution to stop this problem.
    I am using Outlook 2010 on Windows 8.1 (with all the latest updates)
    About a month ago, Outlook started to randomly ask for the username and password on two of my accounts.
    I have tried all the solutions that I could find, but none work.
    I have 3 accounts set up, 1 for me on a POP account with Verizon, a 2nd for my wife also with Verizon, and a 3rd is an IMAP for work.
    I do not have a problem with the work account, but the 2 POP accounts randomly ask for the username/password and by the time I press OK will fail.  Sometimes the scheduled send/receive works fine.
    There were no credentials set up for these accounts (I have tried adding it and later removed it since it did not help)
    I have tried removing the profile and readding as well as removing and adding the accounts again (using the same .pst files), losing my calendar in the process by the way.
    If I manually initiate the send/receive, it usually works fine (I may have seen it ask for the PW once or twice)
    The usernames and passwords are set up correctly and all the right boxes are checked.
    I even set up groups so that the 3 accounts are scheduled at different intervals and the IMAP account only receives mail from the inbox without checking subscriptions and sends.
    Any help would be appreciated,
    Ken

    Hi Ken,
    Have you ever tried to clean the credential history cached in Windows Credential Manager? Sometimes incorrect credential cached in Credential Manager will result in this kind of issues:
    Go to Control Panel, and then click Credential Manager.
    Locate the set of credentials that has Outlook in the name.
    Click the name to expand the set of credentials, and then click Remove from Vault.
    For more steps to troubleshoot this kind of issue, you can refer to this ForumFAQ thread:
    https://social.technet.microsoft.com/Forums/en-US/bcd2d9c2-1a1b-4446-bf32-69fee8cdf11b/why-does-outlook-keep-prompting-for-password?forum=outlook
    Hope this helps.
    Regards,
    Ethan Hua
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Outlook 2013 repeatedly prompts for password when connecting to Exchange Server 2010

    I am trying to configure Outlook 2013 on a Windows 8.1 Pro client.  The exchange server is 2010 SP1 and works just fine with OL 2010.
    When I configure OL 2013, the configuration prompts for a password for the account repeatedly with both NTLM and Basic Authentication chosen.  OL 2013 tries to connect and then it disconnects with the password for the account repeatedly prompted. When
    the credentials are entered, the prompt reappears immediately.
    Might anyone help?
    Many thanks in advance
    Shuvo

    Hi Shuvo,
    Please check whether this user can access mailbox in OWA. Please manual setup this account in Control Panel to have a try. Make sure your
    Server name and User name are configured correctly. If you are configure the account in internal domain environment, please click
    More Settings, set Negotiate Authentication in
    Security tab and uncheck Connect to Microsoft Exchange using HTTP in Connection tab.
    If there is any updates, please feel free to let us know.
    Thanks,
    Winnie Liang
    TechNet Community Support

  • Exchange 2013/2010 Co-existance Outlook Users Always Prompted for Password

    Hello,
    We are in the process of attempting to migrate to Exchange 2013, but during the migration time, we need to coexist with the two versions.  Our outlook clients are a mix of Office 2007, 2010, and 2013.  When a user is migrated from 2010 to 2013,
    they start getting prompted for their password in Outlook every few minutes.  They can click cancel and continue working, but they continue to get prompts for their password.  If they click the update folder button in outlook, it updates fine, and
    the password prompt goes away for awhile. 
    Most topics on this state that this is caused by a certificate issue.  We have an internally deployed CA, with the Root certificate trusted by all clients.  The exchange 2013 server has a certificate that was created by this CA.
    I believe that this is caused by OAB (address book) still being hosted on the Exchange 2010 server (with a self signed cert), that is causing the connection to fail.  Is there anyway to test this without breaking outlook connections for the users that
    are on Exchange 2010?  Or is there any other reason that this would occur?
    Thanks for any assistance.

    Sorry for taking so long to reply, other items came up that rank higher then this migration.
    I ran the Test-OutlookWebServices CMD and got this result:
    [PS] C:\Windows\system32> Test-OutlookWebServices
    Source                              ServiceEndpoint                    
    Scenario                       Result  Latency
    (MS)
    EXCHANGE13.company.local           exchange10.company.local           Autodiscover: Outlook Provider Failure     229
    EXCHANGE13.company.local                                              
    Exchange Web Services          Skipped       0
    EXCHANGE13.company.local                                              
    Availability Service           Skipped       0
    EXCHANGE13.company.local                                              
    Offline Address Book           Skipped       0
    I
    am currently thinking that this may be the error.  Is there a way to
    change the first failing result to the hostname of the
    exchange13.company.local without breaking the current settings for the
    exchange10.company.local autodiscover?

  • Outlook 2013 / Exchange 2010 constantly prompting for password

    I as well as many users keep getting prompted for User/pass in outlook.  This usually happens when I go from LAN to WIFI or from office to home.  For example, If I close my laptop (not shut down) and head home then log back in and connect to my
    VPN I usually get prompted for my user/pass for outlook.  I type the correct user/pass but it does not accept and immeadiatly prompts for me to re enter.  If I close down Outlook and re open the issue is fixed however this is not fixing this issue
    and the owner of the company  is receiving this error as well.  I would like to find a solution so that either it does not prompt and automatically updates once it is reconnected with the network via VPN.  
    Any suggestions?
    Thank you
     

    I as well as many users keep getting prompted for User/pass in outlook.  This usually happens when I go from LAN to WIFI or from office to home.  For example, If I close my laptop (not shut down) and head home then log back in and connect to my
    VPN I usually get prompted for my user/pass for outlook.  I type the correct user/pass but it does not accept and immeadiatly prompts for me to re enter.  If I close down Outlook and re open the issue is fixed however this is not fixing this issue
    and the owner of the company  is receiving this error as well.  I would like to find a solution so that either it does not prompt and automatically updates once it is reconnected with the network via VPN.  
    Any suggestions?
    Thank you
    Outlook is simply not good at that with the existing protocols in Exchange 2010. Exchange 2013 uses MAPI over HTTP which may make that experience better.
    Switching networks with Outlook open is typically not a good user experience.
    Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

  • Outlook 2010 prompting for password

    Hi everybody. I ran into an issue yesterday morning where at one of our sites Outlook 2010 has started prompting for a username and password. If the user types in their username as "MYDOMAIN\myuser" and their password, it lets them in but the Exchange
    status shows as "Disconnected". If the user sets their username to just "myuser" without the domain on the front it lets them in and works as expected until they close Outlook, at which point they have to enter their credentials again. 
    The strangest thing about this is that it's only affecting one of our sites and only Outlook 2010. Users running 2007 and 2003 do not have the problem and only users at this physical location have the problem. Does anybody know where I can look? I have tried
    clearing stored credentials, created new Outlook profiles and reset passwords. None of these things seem to have had any effect. 

    After changing a ton of outlook settings, deleting the user's account profile on outlook, deleting their domain profile from the effected computer, trying to fix the registry, deleting stored credentials, etc.... almost everything else I found something
    that FINALLY worked for me after over a year and about 12 different users being effected. 
    in the past I would just give up after much frustration and upgrade them to Office 2013 but that gets very expensive especially when I have 57 other users that could potentially run into the same issue. 
    Here is what I did. 
    - back up the user's data. log out and log into local admin
    - delete the user from the local registry
    - repair Office 2010 through control panel/programs, restart
    - have user log back in with their credentials to make new local profile. recover their backed up documents. log out and log back in as local admin. 
    - install hotfix KB2597011
    - restart computer
    - install hotfix KB2583935
    -restart computer
    - log in, open outlook and setup user's account. 
    Some of these steps may be skipped as I didn't find the hot-fixes until after I repaired office, however I am just providing what I did in the process to end up with a working outlook again. 
    Some things unique to my situation that may or may not help. 
    - I noticed some of the computers have Office2010 32bit installed on 64 bit machines. 
    - Some of the users were swapped over using a profile mover program when we moved to a domain environment. 
    - For me this always happens when the user's passwords expire and they have to log in to the portal to change it. Then outlook starts with the repeated prompt for passwords. It is always computer specific and nothing but what I provided above has worked
    other than re installing windows 7 and then office or upgrading to office 2013. 

  • Internally installed Outlook 2010 prompts for password using external smtp email as user id

    Hi,
    After exchange 2007 to exchange 2013 migration all internally connected outlooks 2010 (xp, vista, win7, win8) prompt for password using external email user address as user id.
    Below some of my settings and informations.
    Internal domain: contoso.local
    External domain: contoso.com
    Exchange is NOT published to Internet at all.
    Internally OWA, ECP runs OK.
    Test-OutlookWebservices with user.name(at)contoso.local or contoso\user.name - runs OK
    Test-OutlookWebservices with user.name(at)contoso.com - fails
    Common scenario - (all happens internally):
    1.User starts Outlook
    2.Outlook prompts for password with default user.name(at)contoso.com as id
    - while user tries to authenticate using his domain password - outlook re-prompts
    - while user changes id from user.name(at)contoso.com to user.name(at)contoso.local or contoso\user.name and authenticates - Outlook connets to exchange and till next Outlook it runs ok.
    I am bus with that issue since 1 week and I am already bit tired. I was looking for answer via gogle/bing and went through tons of "Outlook perpetually prompts for password" threads and blogs. No success.
    Do you have any clue where else start to play with that?

    Hi,
    Thank you for answer - no luck
    >NExt og to Connection tab - Exchange Proxy settings - Proxy authentication settings - is it set
    >to NTLM or Basic?Give it a try on one of them.(if set to NTLM change to basic and vise versa).
    On both settings the same results - Outlook is prompting for password.
    >Another thing you could try is og to Internet Explorer - tool -internet options- Security - click local
    >intranet - >custom Level and scroll Down to bottom and put check mark on automaticly logon
    >With current username >and password.
    >Do this on Trusted sites as well,if Your domain is listed under trusted sites
    The same results - Outlook isprompting for password.
    Should not be some kind of mapping set somehow in AD between user.name(at)contoso.com and user.name(at)contoso.local?
    I have impresion that issue is somewhere in the fact that outlook is trying to connect using contoso.com instead of contoso.local in ntlm credentials.

  • Why does Outlook keep prompting for password

    We have seen our community members ask questions about Outlook keeps prompting for credentials many times. This issue could be caused by numerous reasons. Below is a list of the most common reasons for this problem:
    Outlook is configured to prompt you for credentials
    Incorrect password cached in credential storage
    Required Authentication Settings for outgoing server and incoming server
    Outlook Anywhere is not configured to use NTLM Authentication
    Corrupt Outlook profile
    Slow or unstable network connection
    Antivirus programs
    Shared calendars
    Outlook is configured to prompt you for credentials
    If you are using an Exchange account, there is a setting in your Outlook profile to always prompt for logon credentials. To find the setting, please follow:
    1. In Outlook 213, go to File tab > Info >
    Account Settings > Account Settings…
    2. Highlight your Exchange account and click Change button.
    3. Click on More Settings button.
    4. Select the Security tab.
    5. Under the User Identification, make sure the “Always prompt for logon credentials” option is not selected.
    If you are using other types of email, please make sure you have ticked the option “Remember password”.
    Incorrect credential cached in Credential Manager
    Your Windows system stores user credentials on your computer. If the cached credentials are incorrect, you will be prompted for password. This issue usually happens after the password for your domain user account is changed. Before your password changed,
    you saved your credentials. The stored credentials are not overwritten when Outlook triggers the authentication prompt even if you enable the Remember my credentials option.
    To fix this issue, you need to remove the corrupted credentials, follow these steps:
    Click Start,      click Control Panel, and then click Credential Manager.
     Note If View by is set to Category, click User Accounts first, and then click Credential Manager.
    Locate  the set of credentials that has Outlook in the name.
    Click the name to expand the set of credentials, and then click Remove from Vault.
    Repeat step 3 for any additional sets of credentials that have the word Outlook in the name.
    Required Authentication Settings for outgoing server and incoming server
    Different email provider may need different authentication settings. Please make sure you have set the server settings correctly. You can contact your email provider to gather the information.
    In general, we select the “My outgoing server (SMTP) requires authentication” option and the first bullet “Use same settings as my incoming mail server”.
    In addition, click on the Advanced tab and check if you have enter the correct Server Port Number and select the correct encrypt type. Below is a screenshot for an IMAP account:
    Outlook Anywhere is not configured to use NTLM Authentication
    The Outlook Anywhere feature allows you to access your Exchange account remotely from the Internet when you are working outside your organization's firewall.
    When using Outlook Anywhere to connect to your Exchange server, we need to choose
    the authentication method among Basic Authentication, NTLM Authentication and Negotiate Authentication. The difference among them is the way that the passwords are sent when connecting to the server. With Basic Authentication,
    the password is sent in clear text. Using NTLM Authenticationcan significantly reduce the number of password prompts.
    To check the authentication setting, please go to File > Account Settings > Account Settings,
    select the Exchange account, and then click
    Change. In the Change Account wizard, click
    More Settings, and then click the Connection tab. Click the Exchange Proxy Settings button and now, you can see the settings under
    Proxy authentication settings. Try to change the authentication to
    NTLM Authentication and then check the issue again.
    Slow or unstable network connection
    If your network connection is slow or unstable, Outlook may lose connection to the mail server. When Outlook try to reconnect, it will prompt for the credentials. To verify this, please switch to a stable network environment and then check if this issue
    persists.
    Corrupt Outlook Profile
    Corrupt profile may cause Outlook to no longer remember your password. Please try to create a new mail profile in Control Panel and reconfigure your email account in the new profile to fix the issue. To create a new mail profile, you can refer:
    http://support.microsoft.com/kb/829918
    Antivirus software
    Antivirus software usually integrates into your Outlook and it may cause some conflicts. Try to temporarily turn off your antivirus software to check if the issue will be gone.
    Shared Calendar
    Shared calendars can impact the user credentials, this issue may also occur if you have shared calendars opened in Outlook. You can try to unselect the shared calendar to check the result. It’s recommended to not open the shared calendar unless you want
    to view them.
    If you have any comments, welcome to post in the forum. Thank you.
    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

    Nope...
    I went through point by point by point, top to bottom, checking and verifying every single item as a possible cause for why my system (Outlook 2013 running on Windows 8.1 and connecting to Exchange 2010) insists on prompting me for my password every single
    time I start Outlook.  None of the solutions worked, my system still prompts me.  I don't even have to supply a password.  When the prompt dialog appears, I just cancel it.  Within a few seconds, the bottom Outlook status bar changes to
    "Need Password" with a key icon to the left.  Then I just click on that message and immediately Outlook connects to Exchange.
    The freaking software is BROKEN!  Period.

  • Outlook 2013 continually prompting for credentials on new domain

    Greetings,
    I first posted this in the Office365 community forums and was directed here.
    We are experiencing an issue where Outlook 2013 (Office365 install) is prompting for user credentials every time it is opened, despite checking the option to remember the credentials. So far we've tried a number of troubleshooting steps, but nothing
    has resolved the issue. The issue is happening to multiple users on multiple computers.
    We are running:
    Outlook 2013 (32-bit) (Office 365 install)
    Windows 7.1 Professional (x64)
    Computer is domain joined (Server 2012 R2 Domain Controllers)
    Mail is hosted on Office 365
    We've tried:
    Clearing the Outlook and Office credentials from Credential Manager.
    Removing the mail profile and the saved credentials from Credential Manager, then re-adding the mail profile.
    We've tried adding the mail profile with both a manual configuration of the server settings and allowing Outlook to automatically configure them.
    Ensuring that "Always prompt for logon credentials" is unchecked.
    Setting "Always prompt for logon credentials" to disabled via registry (see
    http://support.microsoft.com/kb/2984912)
    Confirming that Autodiscover is able to connect (http://www.microsoft.com/en-us/showcase/details.aspx?uuid=e8db028a-06f4-45fb-aff1-e8ac896d29c5)
    Deleting the Autodiscover.xml file so that it is recreated
    Doing an Online Repair of Office 365.
    Reinstalling Office 365
    Recreating the user's Windows profile.
    Ensuring all applicable Windows updates and Office updates are installed.
    Changing Proxy Authentication from Basic to NTLM (will not connect with NTLM)
    The machines this is occurring on are on a new domain that we are in the process of setting up. The user accounts are still on the old domain. Cross-domain trusts are set up in both directions and all other services are working fine. GPO settings across
    both domains have been set up to be identical. The issue occurs on computers that were built directly on the new domain as well as computers built on old domain and migrated over. Machines that are not domain joined or are still on the old domain are not experiencing
    the issue.
    If any of you could provide any insight or other steps that we could try I'd greatly appreciate it.
    Thanks

    Hi,
    For the issue that Outlook keeps prompting for password, I usually suggest users follow the steps in this article below, but apparently you have tried almost all the steps:
    Why does Outlook keep prompting for password
    I've seen some similar issues that were caused by an old "network driver", which for some reason caused a wrong server name to propagate up from the network layer to the application layer. Updating the network driver would fix the issue, I'm
    not sure if this works in your scenario though.
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Outlook prompting for password

    User is promting for password in Enviroment Outlook 2010, Ex2013 , Windows7 . 
    User is accessing outlook through internet and VPN
    to work around  I have putted google DNS "8.8.8.8"on NIC card 
    Now user is able to access his outlook without any issue .
    But I am sure when user will back to office he will face issue again as he his DNS will point to Google.
    Publicly Autodiscover is publish on "RADIUS.HCL.com" as example
    Localy                               "Outlook.HCL.com" 
    Here is my troubleshooting
    So when I do nslookup to RADIUS.HCL.COM
    it give wrong response   radius.HCL.com.ad.hcl.com
    Could you please help on this, I heard somebody its known issue with windows 7 . Any body have idea plz help

    Hi,
    Before going further, I would like to ask for some information:
    Does this issue just occur on one user? If no, please switch to another PC to have a test.
    Does Outlook work fine after closing the pop windows?
    For troubleshooting, I recommend you to change method of authentication to Negotiate Authentication to have a try:
    Open Control Panel, then choose Mail.
    Click Email Account and then choose the account.
    Click Change and then Click More Settings.
    Choose Security tap and change the Logon network security to
    Negotiate Authentication.
    Unchecked the box that states Always prompt for login credentials.
    Here is a thread for reference:
    http://social.technet.microsoft.com/Forums/en-US/8137153c-abe1-4c33-aa44-e90cdd761e01/outlook-keeps-prompting-for-password?forum=exchange2010                                                                                                                                                                                               
    If this issue persists, please let me know.

  • Office 365 Outlook prompts for password whenever outlook is restarted.

    Hello Folks,
    We have recently deployed Office 365 (We had Kerio email system previously, But we did not do a migration).
    The problem is 
    Office 365 Outlook prompts for password whenever outlook is restarted
    Tried the following workarounds, 
    1) Logon network security under More
    Settings on the Microsoft Exchange Security tab
    is set to a value other than Anonymous Authentication
    2) Tried removing the Generic Credentials from Credential manager.
    The is issue is only for some users (Majority). 
    (OS Platform: Windows 7/Windows 8).
    Thanks in Advance
    Murugupandian Pandi

    The first thing I would recommend to do is to make sure that your install missing Outlook updates and try again.
    I would also recommend asking them in this forum: https://social.technet.microsoft.com/Forums/en-US/home?forum=outlook
    This posting is provided AS IS with no warranties or guarantees , and confers no rights.
    Ahmed MALEK
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