Outlook 2010 not saving Sent emails in Sent Items Folder

This problem does not exist on this forum. Using Outlook 2010 (V 14.0.7106.5001 (64-bit) on Windows 7 64-bit with three accounts: 1 account is Gmail and 2 accounts are IMAP. The IMAP accounts inexplicably stopped saving Sent emails. The
Gmail account still saves the Sent emails.
Tried already:
1. Changing the Sent Items setting from Save on folder on computer to Save on server and then changed back to the way it was, which is correct.
2. Created a new profile and entered the email settings. Still no sent mails being saved.
3. Ran Outlook repair. No luck.
Not sure where to go with this next. Never have run into a problem like this before.

Hi,
Please make sure you have the emails sent to the recipients successfully, if not, the emails may be saved to other folders if you have the following setting:
File tab -> Options -> Mail -> If you checked
Automatically save items that have not been sent after this many minutes,
Save to this folder, you may have your emails stored in the selected folder if the emails are not sent successfully.
Please visit the Webmail site, could you find the sent items there?
Try Reset View, then try to search for the sent emails by keywords in Advanced Find, can you find the emails?
Kindly check the following settings:
File tab -> Options -> Mail
-> under Save messages, make sure you have checked Save copies of messages in the Sent Items folder
If none of the above helps, feel free to contact me again.
Regards.
Melon Chen
TechNet Community Support

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Rules not working in Outlook 2010 Sent Items folder (Personal Folder)

I've been trying to automatically categorize and send emails I've written and sent to the archive's Sent Items folder. However, everytime I create a rule for a particular type of email it doesn't carry it out. The rule will only work when I manually
click 'Run this rule now...'.
Here is what my rule looks like:
Apply this rule after the message arrives
from Byron33
and sent to 'XXX'
and with 'YYY' in the subject'
assign it to the 'ZZZ' category
and move it to the Sent Items folder (here, 'Sent Items' is in the Archive section)
But it doesn't work. All my other rules work (for the inbox folder). Any way in which I can get this rule to function automatically?

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, I understand that the rule will only work when you manually click 'Run this rule now...'. If there is any misunderstanding,
please feel free to let me know.
Turn off Cached Exchange Mode to test this issue:
http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx?CTT=1
Click the File tab.
Click Account Settings, and then click Account Settings.
On the E-mail tab, click the Exchange account, and then click
Change.
Under Microsoft Exchange server, clear the Use Cached Exchange Mode check box.
Exit and then restart Microsoft Outlook 2010.
If it work fine after turn off cached exchange mode ,please repair your .OST file follow this article steps:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx?CTT=1
More additional information
Troubleshoot rules you can refer to this link:
http://office.microsoft.com/en-us/outlook-help/troubleshoot-rules-HP005242904.aspx?CTT=1
Similar thread you can refer this link:
http://www.msoutlook.info/question/133
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this
information.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Outlook email not sent and not in sent items

We've been experiencing this 'phenomenon' for several weeks. Randomly, different users believed to have sent email when no email was ever sent. In fact no trace in our Exchange logs either. Each had a random window in which any email sent just disappeared.
It never made it to sent items and never made it to our exchange server. All with no Outlook errors and appearing to functioning normally thereafter.
In one case a user had discovered an entire days worth of mail had unknowingly not been sent and was not found in the sent items folder.
These installations are on new machines, Outlook 2013 (o365) and Windows 8.1 with all updates applied. For one it happened on the first day and for others it happened a few weeks later.
Everything I find on the web seems to lead to nowhere because it can't be reproduced and once discovered, if ever discovered at all, it's too late.
Up to now we've only disabled cached mode and are waiting to see if it re-occurs but it will only be when someone actually notices it.
Anyone else seeing this?
Shawn

Hi
As per the information and details provided by you, to solve the issues with Outlook send emails, please follow these steps: -
In Outlook 2013, emails are not send may be because of the following reasons: -
A message is stuck because it has a large attachment.
You open a message or view Outlook while emails are waiting to be sent.
Wrong or changed password for the email account.
Incorrect settings, account not properly authenticated with the email server.
Outlook is set to work offline or the mail server is offline.
No email account is set as default.
Use of software that accesses Outlook data files (.pst or .ost)
Antivirus or anti-spam software is scanning your outgoing email.
Enable the Save copies of messages in the Sent Items Folder option by following the steps below for your version of outlook:
Click
File > Options.
In the
Outlook Options > Mail.
Under the
Save Messages section, enable the Save copies of messages in the Sent Items folder option.
Click
OK.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Sent messages aren't saved in the Sent Items folder in Outlook 2013

When we send a message in Outlook 2013, a copy of the message should be saved in the Sent Items folder by default. If Outlook doesn’t save a copy of the sent message, it may be caused by any one of the following
reasons:
The “Save copies of messages in the Sent Items folder”
option in Outlook is disabled.
The save location for sent messages was changed to another folder.
There is a custom view set on Sent Items folder, or the view on
Sent Items is corrupt.
Outlook Data File may be damaged.
To resolve the issue, use the appropriate method for your situation.
Enable the Save copies of messages in the Sent Items folder
option
To configure Outlook 2013 to save copies of your sent messages in the Sent Items folder, please follow these steps:
1. Click File tab > Options.
2. Click Mail on the left pane.
3. Scroll to the Save Messages section, select the check box before “Save copies of messages in the Sent Items folder”.
4. Click OK.
If it is the replying message that is not saving to the Sent Items folder, we need to disable the “When replying to a message that is not in the Inbox, save the reply in the same folder” option in the location mentioned above.
If you’re using an IMAP account, please also make sure you didn’t select the “Do not save copies of sent items” in Account Settings. To check this, Please refer to the following steps:
1. In Outlook, click File tab > Info.
2. Click Account Settings > Account Settings, and then double-click your IMAP account to open the
Change Account wizard.
3. Click More Settings button.
4. Under Sent Items heading, clear the check box before “Do not save copies of sent items”.
5. Click OK and click Next to complete the configuration.
Make sure there is no rule or anything else to redirect sent messages to other folders
To check if it is caused by Outlook rules, please follow these steps:
1. In Outlook 2013, click Home tab.
2. Click Rules > Manage Rules & Alerts.
3. In the rules list, check if there is any rule that applied to the sent messages may cause this issue.
In addition, some rules may be corrupt or hidden and we cannot see them from the rules list. We need to use the MFCMAPI tool to find and delete the corrupt/hidden rules. To do this, we can use the following steps:
1. Download MFCMAPI tool from: http://mfcmapi.codeplex.com/
2. Start MFCMAPI tool.
3. Click Session menu >
Logon, select the Outlook profile you are using and click OK.
4. Double-click the mailbox that contains the inbox rules that you want to delete.
5. A new window will open. In the new window, expand
Root Container or Root – Mailbox, and then expand
Top of Information Store or IPM_SUBTREE.
6. Right click on Inbox and select
Open associated contents table.
7. In the Inbox window, locate and then right-click the items that have the
IPM.Rule.Message message class, and then click Delete Message.
To identify a specific rule, you’ll have to select the rule in the top pane in MFCMAPI and then scroll down in the lower pane and look at the
Property name(s) column. Find the ptagRuleMsgName property name and check the value against the rule name you were trying to delete in Outlook.
8. In the Delete Item dialog, select
DELETE_HARD_DELETE from the Deletion Style drop-down menu.
9. Click OK.
Reset the view settings on Sent Items folder
If you accidently changed the view settings on Sent Items folder, this may cause some sent messages not visible in the folder. To check if you’ve set any view settings on Sent Items folder, please follow:
1. In Outlook, select Sent Items folder.
2. Click View tab from the Ribbon.
3. Click View Settings button. If you notice the
Reset Current View button is clickable, it means the view settings for Sent Items have been changed before.
4. Click the Reset Current View button and then check the Sent Items folder again.
Scan and repair the Outlook Data File
To repair the .pst file, please follow:
1. Find and start the Inbox Repair Tool in the following path:
For Outlook 2013 on a 32-bit version of Windows:
<disk drive>\Program Files\Microsoft Office 15\root\office15
For Outlook 2013 on a 64-bit version of Windows:
<disk drive>\Program Files(x86)\Microsoft Office 15\root\office15
2. In the Inbox Repair tool, click Browse to locate the PST file by using the Windows file system.
3. Click Start.
4. After the analysis scan has completed, it will present you with a scanning report and options for the next step. Click Repair button.
To repair the .ost file, since this type of data file is a copy of information saved on your mail server, we can just delete the OST file and restart Outlook to re-create a new one.
For more information about repair Outlook data files, please refer to this article:
Repair Outlook Data Files (.pst and .ost).
If you have any comments on this topic, please feel free to post here.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Same problem here, connecting to a Groupwise (not latest) server. Whenever Mail.app 3 tries to upload/save a new messsage to the server, it would not save and completely lose the message!
I found slightly more information by turning off the "Save to server" option for Sent and Drafts, created a new message that I saved as draft, and then tried to manually move items to the Drafts or Sent folder on the IMAP server.
The error I received was: The message <message> could not be moved to the mailbox <mailbox>-<account>. The IMAP command "APPEND" (to <mailbox>) failed with server error: APPEND NotJunk.
To my inexperienced eyes, it looks like the latest version of Mail changed it's default IMAP handling commands that may be incompatible with older IMAP servers. Anyone else have more insight or know how I can get back Mail.app 2.x from Tiger?

"Sent Items" folder can not be synced up in time for Outlook 2013 cache mode

Hi,
I found a strange problem in Outlook 2013 cache mode. Hope anyone can help me find out if it is the new design of outlook 2013 or outlook 2013 issue.
I am using Exchange 2013 and Outlook 2013 client. I created two outlook profiles in two machines separately with a same exchange user, the difference for the two profiles is one is in cache mode, and the other is in uncache mode.
I launched outlook using the profiles in the two machines, go to "Sent Items" folder, I assume there are some messages in this folder in your mailbox, do below steps:
1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately.
2. modify another messages in the "Sent Items" folder from the profile in uncache mode, in this case, the changes will never be synced up to the profile in cache mode.
In the second action above, even if I clicked "Send/Receive" button, and waited for whole night, the changes was not synched up to the cached mode side. The way I can get the latest changes to the "Sent Items" folder is "clear
offline items" and click "Update folder" or I need to remove and create the profile again.
All in all, the changes to the items in "Sent Items" folder of Outlook 2013 which was did from cache mode will be synched up to exchange server side immediately, but the changes which was did from exchange server side will
never be synched up to the cache mode side unless the end-user clear the offline items and update folder or create a new profile again.
Any help would be appreciated, thanks in advance!
Best Regards, Emily

The first behavior is by design even in the previous version of Office.
"1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately."
Uploading local changes ---- By default, when you make a change locally, that change is synced to the server after 15 seconds. When you make another change within those 15 seconds, then the timer is reset again. As now you
could in theory hold off synchronization indefinitely, there is the maximum timer. This timer is started after the first change that you made and when it reaches 60 seconds, then a synchronization will occur to upload all the changes that you have made thus
far, no matter how many seconds are left on the upload timer.
However, in second section, this should be a downloading server changes
behavior ---- When a server side mailbox change occurs, Outlook is notified by the Exchange server of this change. By default, Outlook will then wait 30 seconds before synchronizing these changes. If there are any other changes occurring
at the server level within these 30 seconds, then these changes are downloaded at the same time as well.
At this time, please directly modify the message in sender items folders through Web-based access and then wait over 30 seconds to check if the items changes from cache mode profile. Please also test if we can reproduce that in other folder.
Let me know the result. Thanks.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Outlook 2011 on MAC Sent Items folders not syncing when items are moved and deleted

Emails in the in the inbox can be moved to different folders and they will update (disappear from the inbox) on the Macbook with Outlook 2011 . the Windows PC outlook 2010, Iphone and OWA update accordingly. Sent Items that are moved on the Macbook are only
moved in the Macbook. The rest of the machines still have the email in the sent items folder and the "moved" email in the folder it was moved to.
Redid the identity and its a new install. What is next? Sent items are changed on the Macbook more often and the changes need to propagate across all the devices.

Hi,
Do you have Cached mode enabled in Windows PC Outlook 2010? If so, please turn if off to see the result. To do this, open Outlook 2010, click File > Account Settings > Account Settings, double click your Exchange account, then clear the
Use Cached Exchange Mode check box.
Since this issue may also related to Outlook 2011, you can also post in the Outlook for Mac forum to see if there is any good suggestion:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
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Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Emails sent from Thunderbird go into the "Sent" folder. Emails from Android phone go into the "Sent Items" folder. MS Outlook sees both, but TB only sees "Sent"

My university runs MS Exchange server.
I use MS Outlook on my Univ computer, Thunderbird on my laptop, and exchange email client on my HTC One smartphone running Android.
Thunderbird saves email in "Sent" folder on the server. Android phone saves it on the "Sent items" folder. MS Outlook can see both the folders, but Thunderbird only sees the "Sent" folder.
How can I make Thunderbird see the "Sent items" folder?

assuming you use an IMAP mail account:
Tools > Account Settings > Copies & Folders for the mail account
If you want emails saved in 'Sent Items'
select:' Place a copy in'
select: 'Other'
choose 'Sent Items' on account name'
click on OK
To see the 'Sent Items folder you would need to subscribe to see it.
If you have a Pop mail account, it cannot see any folders on the server.
It can only download emails from server Inbox to Thunderbird mail account Inbox.

Entourage 2000 - sent emails are not appearing in "sent items" folder

I am using Entourage 200 with POP account. I have the preference for "save copies of sent messages in the Sent Items folder" clicked since I install it a year ago. But a couple of days ago, all my sent emails have vanished. Even new emails I compose and sent out are not appearing in the "sent items" folder. I did hit "option" when openning the program and everything verify ok. Any help would be greatly appreciate.

Since this is the Mail & Address Book - Tiger discussions/forum for Apple's Mail and Address Book applications, you probably won't get much help here with your question.
What is the size of your Entourage database file? Entourage uses a single large database to store all application data and I believe Entourage X has a 4 GB database size limit.
Does hit the option key when launching Entourage perform the database rebuild function? If not, do a search with Entourage help with "rebuild" for instructions.
This link may be more helpful.
http://www.microsoft.com/mac/support.aspx

Why are sent emails not stored in the Sent Items folder in iOS7

Why are sent emails not stored in the Sent Items folder?

Thanks, Matt.
I'm now starting to notice the emails that don't come in order are all posted from sites that use multiple platforms to send the same message; email, Facebook, Twitter, etc. so maybe that has something to do with it. I'm thinking the hold up is possibly at their end.

Outlook 2010 Messages get sent, but remains in outbox

in my Windows 7 pc, i upgraded office 2007 in to 2010. now when i'm sending emails it's going to save in the outbox but mail is get sent.

Hi,
Which type of email account are you using? IMAP, POP3 or Exchange?
Is there another copy of the outgoing emails in the Sent Items folder?
Please first make sure if you have the "Save copies of sent items in Sent Items folder" options enabled. Go to File > Options > Mail, scroll down to the "Save messages" section, select the check box before "Save copies of sent
items in Sent Items folder".
In addition, does this issue happen to all outgoing emails or just a certain type of emails? Such as a replying message? If this issue only happen to replying messages, please also have a look at the following KB article and check if it applies:
http://support.microsoft.com/en-us/kb/293031
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Entourage not showing 'sent items' from the past week.

Hi all,
I've been using Google Apps Mail to host my domains' email accounts, and Entourage on my Mac to access them in the office, for a year or two with no problems.
(other than trialling the disastrous MobileMe, but that's another story)
My sent emails stopped appearing in my Sent Items folder a week ago - but I didn't change anything. Using the web client I can see emails in there that I've sent today, but in Entourage, the most recent is seven days ago.
Just to reiterate: the emails ARE stored in the Sent Items folder, but Entourage is not picking any new ones up.
Any ideas?
Thanks
KaiBosh

It sounds like your manager has delegated you right to only his inbox folder. If you need full access, there is a setting on his mailbox to provide full access to his mailbox which would allow you to see the full folder structure.
This is essentially Exchange 2013 running in office 365 so I will do my best to explain what to do without having access to O365.
Navigate to the Exchange Admin Center, find Recipients and your manager's name. Click Edit (pencil icon) on your manager's name and click the "mailbox delegation" menu on the left side of the window. Scroll down to the very bottom where it says Full Access
and add your name there.
Within 15 minutes, and probably closing and re-opening Outlook client, your manager's mailbox should appear as a second mailbox in your outlook profile automatically.
Thanks,
Jason
Jason Apt, Microsoft Certified Master | Exchange 2010
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Sent Items folder is not available

I am using Outlook 2010 and have configured my domains' email address as an account on the Outlook profile. On the left sidebar I see my email address listed as follows:
> [email protected]
Inbox
Deleted Items
Junk E-mail
Sent Items
I have configured my account to keep a copy of sent items. When I compose and email and send it I always get the "Sent Items folder is not available" message which I never got in Outlook 2003.
However, as you can see above the Sent Items folder is listed! When I click on the Inbox node and select IMAP Folders I see that it is NOT subscribed to ANY folder. I press the Query button and select all folders (Inbox, Deleted, Junk, Sent) and press the
Subscribe button. It doesn't produce any error message. I close that dialog and then reopen again to see my subscribed folders list and IT IS EMPTY!!!
So why is it failing to subscribe to the Sent Items folder? This worked seamlessly in previous versions of Outlook, this "improvement" is obviously an anomalous behavior.
http://www.virtual-aviation.net/

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

Why can't I remove attachments from emails in the Sent items folder?

I Recently upgraded from Snow Leopard to Lion, and so far, there are at least a couple of things that puzzle me.
One is that now I don't have the option to "Remove Attachments" from emails in the sent items folder. It seems to work normally
in the Inbox and Drafts folders, but not in the Sent items. Go figure ???
Another thing that bothers me is that in Preview, when I save a screen shot, or a scan, etc., I no longer have the option of saving it as a GIF
(which, when better quality isn't absolutely necessary, is often much lower in KB or MB than a PNG or JPG, etc.. When I store lots of things as such images, I'd rather have that option.
Any suggestions will be appreciated.

I have now created a smart mailbox as described above (good idea), and although I have some 50 messages in my Sent box, all with attachments (waiting to be removed so I can store the messages in the proper mailboxes), the smart mailbox is empty. So, Mail doesn't recognise these messages as containing attachments.
This led me to think that maybe Mail has been redesigned to work the way you would expect it to, at last; to contain a link to attachments instead of including them in all their bits and bytes. That would mean that the messages in my Sent box - with attachments - could be stored in local (or server-side) mailboxes without taking up extensive space.
But then I checked the size of my Sent Messages folder inside the Mail Folder in Finder, and - whoops - it's 50+ MB. So the sent messages do contain attachments all right. And Mail doesn't recognise these, since a) the smart mailbox trick says that the messages are free from attachments, and b) the Remove Attachments menu option is disabled.
I will have to wait for the next Mail update, and my Sent box will grow accordingly ...

Office 365/Outlook 2013 Shared Mailbox Sent Items Problem

I've only been able to find an answer for this problem for Outlook 2010, and that doesn't work for 2013.
I'm trying to make the sent items for a shared mailbox save to the sent items of that mailbox, not my mailbox. I got the deleted items to finally work, I just need to get the sent items to work now.
I've read about this key:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Conversations
But I don't have the conversations folder, should I make it?
I've also seen this:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences\DelegateSentItemsStyle
But that doesn't seem to work with Office 2013.
Any ideas?
Thanks

We have the same problem with a client. We are using Office 365 with Outlook 2013 on a RDS Windows Server 2012 R2. I can't find the HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
folder in the registry. HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\ is as far as it gets.
Even when we sent from the Office 365 online mailbox and fill in the from address, the sent mail is stored in the sent items folder from the user instead of the shared mailbox.
I've searched everywhere for a solution, but I haven't found one yet.
Regards,
Steve
If a key does not exist, you need to add it - Outlook doesn't create keys it's not using. :)
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

PC Suite 6.8 will not store sent items

Hello, I have updated to PC Suite 6.8 - Now when I send messages from the PC they are sent and are received OK. But will not store in sent items on the PC or the phone, yet when I send them from the phone they do store on the PC and the phone. Has anyone else had this frustrating problem? XP Pro Version 2002 SP2 same problem on 6230 and 6230i PC Suite 6.8 Bluetooth

Hello, Well where should I start. I've had considerable trouble with this problem. With a Nokia 6230 I had it working perfectly, then I updated to a later version of PC Suite and it stopped saving sent items. I checked the discussion group and some people said PC Suite does not save Sent Items. I checked with Nokia Australia and they said the same thing - even though I knew I had it working earlier??? I kept reinstalling PC Suite and miraculously the feature came back???? I then used the phone and PC Suite for about six months without any problems.
I now have a new 6120 Classic with a USB cable and everything works beautifully.

Outlook 2010 not saving Sent emails in Sent Items Folder

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