Outlook 2010 - Office Setup box appears when attempting to send email with attachment.

An odd issue I've found on one of my client's PC's.
When a email is generated by right-clicking a file in Windows Explorer and selecting Send To Email Recipient, and then attempting to send the email, the Office Setup window opens as if it is trying to install office.
We've found that if we close the setup the email does infact get sent, but it is a rather annoying issue to have to deal with.
It only seems to affect emails with attachments.
The client's machine is on Windows 7 in a managed operating environment.
Troubleshooting taken so far:
Repair of Office.
Removal and re-installation of Office. (several times)
Opening of Outlook Safe Mode
Temporary files have been cleared
Added line to registry: reg add HKCU\Software\Microsoft\Office\14.0\Word\Options /v NoReReg /t REG_DWORD /d 1

Start here
Control Panel\All Control Panel Items\Default Programs\Set Default Programs
It is possible that there is more than one e-mail program installed, give it a look and see what you find.
W.Maxx MCITP MCSE MCSA MCP 2k8 2k3 2k nt4 AD, Exchange, DNS, msProject, SharePoint IBM iSeries RIM blackberry

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Outlook 2010 wont send emails with attachments

Hello
I was starting to write the question when we found out what the problem was. So I thought I would share our resolution in here, in case someone fall in the same issue.
One of my user with Outlook 2010 cannot send emails with attachments of some size. +-50 kb files works fine.
But when we try a file of 1mb, the mail goes in the Outbox, Exchange status swith from Connected to Disconnected and the email stay there.
The user is in a remote location, connected through VPN with the network where the Exchange 2013 server is
Here is what I did:
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2. Re-create Windows profile: wont work
3. Check ip settings: fine
4. Try in OWA: wont work
5. Look at Exchange settings for outgoing email size: 10mb
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That last point made me thought about a potential problem on the remote user's lan. So I did
7. Check VPN config between the remote site and IT site: fine
After googling the problem, I found that website (http://community.spiceworks.com/topic/396793-outlook-2010-client-suddenly-showing-disconnected-from-2013-exchange-server) that suggest to change the DNS setting on the client. However, the DHCP of my remote
user was the router itself, which is giving a DC as primary DNS, and ISP DNS as secondary. I changed the secondary DNS for another DC in our organization, and guess what? Voila! Problem is gone!
Thinking about it that make not much sense, as the primary DNS is always up the secondary shouldn't be queried. But that's what resolved our problem.
Hope it helps someone!
Martin

Hi Martin,
Thanks for your sharing:)
If you have any question about Microsoft Office, welcome to contact us and feel free to post your issue on Office forum.
Regards,
Winnie Liang
TechNet Community Support

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Outlook 2010 - Office Setup box appears when attempting to send email with attachment.

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