Outlook 2010 paste from other programs not working.

Hi,
Win 7 SP1 x86 w latest patches. Win lang. ENG
Outlook 2010 SP1 x86 w latest patches. Office lang. ENG
Regional (date/time and so on) settings EE (Estonia)
I have about 6 users with same conditions.
When I'm trying to copy - paste from other programs like IE9, Word, Excel I'm unable to paste into Outlook message body.
It just wont paste.
Typically, Outlook shows me "thniking circle" for a millisecond or rarely just hangs.
There are some exceptions:
1. I'm able to paste into To: field
2. I'm able to paste into Subject: field
3. I'm able to paste even into body if I copied text from Notepad.
4. I'm able to paste into body when I copied text from another email.
Additional information:
Outlook default message format "Plain text" (Rich text, HTML - does'nt matter)
What I'v tried so far and results:
1. Repair Office installation trough "Programs and features" - NO LUCK
2. Changed default paste behaviour from other programs to "keep text only" - NO LUCK
3. Used SAFE MODE - this helps, paste SEEMS WORKING correctly. Based on my knowledge, SAFE mode mainly disables Add-ins. OK.
Disabled all Add-ins in normal mode so Outlook shows that "No Active Application Add-Ins" - NO LUCK
So, I'm out of ideas. I think that this problem starts after installing Office 2010 SP1
I don't want to uninstall SP1 because for me it's not a solution (SP1 won't dissapear from the list of updates), ok.. agree, it may be
temporary solution but at the end of the day, there must be something else.
Any ideas?
rgds Sven

Rename normailemail.dotm to .old when Outlook is closed and see if it works now.
You can find the file here;
C:\Users\%username%\AppData\Roaming\Microsoft\Templates
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info
Thanx, NormalEmail.dotm did not do anything for me but the renaming the Normal.dotm in the same folder did the trick for me. I can paste links again into outlook :)
Win7 SP1 and Outlook 2010 32bit

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1. When did this issue begin to occur, since the installation of Exchange 2010?
2. Can we access and configure OOF from OWA?
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http://support.microsoft.com/kb/958934
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1. Test E-mail AutoConfiguration from Outlook client
1. Launch Outlook 2007 using a correct configured profile.
2. Hold down the CTRL key on your keyboard and click the Outlook icon in the notification area of the Windows taskbar, also known as the notification area.
3. In the menu that appears, click Test E-mail AutoConfiguration.
4. Enter your E-mail Address and Password (if not logged into the domain) in the respective edit boxes.
5. Choose the desired auto configuration methods with Use Autodiscover, clear other selection.
6. Click Test.
7. Please send me the screenshot of the result tab and log tab.
2. Result files after running the following command on the Exchange 2007 server
Get-ExchangeCertificate | FL >C:\cert.txt
Get-WebServicesVirtualDirectory –Server ServerName | FL >C:\EWS.txt
Get-AutodiscoverVirtualDirectory –Server ServerName | FL >C:\Audis.txt
Get-ClientAccessServer | FL >C:\cas.txt
Email them to me at [email protected]
With the title as
"Exchange 2010 Out of Office Assistant not working?"
Regards
Fazal M khan

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