Outlook 2010 Professional Plus Send/Receive Issue

When my client leaves for the day and his computer is idle his outlook 2010 Professional Plus stops sending/receiving. Because of this NONE of his emails get forwarded to his phone when he is away from his computer. I've spent HOURS trying
to figuring this issue out, but I have not been successful. Please help me make send/receive work continuously.

Hi,
The user can’t send/receive any emails, not just can’t forward emails to his phone, right? If I’ve misunderstood something, please feel free to let me know.
Did he forward emails to his phone with Outlook rules?
Did he get any error message or the outgoing emails just stuck in Outbox?
Can he send/receive emails from web access? If not, please contact the user’s ISP to help resolve the problem.
If web mail works fine, we can follow the steps below to troubleshoot the issue on Outlook side:
1. Please check if Outlook shows Disconnect on the bottom of the Window. Hold Ctrl key and right click on the Outlook icon on the tray, click Connection Status to check if your email account is disconnected.
2. If the user installed any security programs, please temporarily turn off them to check the result.
3. Try to reset Send/Receive settings to check the result. To do this, go to
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\
Locate the <profilename>.srs file and rename it to
<profilename>.old and restart Outlook to check the result.
4. If above not working, please try to create a new mail profile and setup the email account in the new profile to check the result.
http://support.microsoft.com/kb/829918
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

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MS Outlook 2010 Professional Plus - Word couldn't send mail because of a MAPI failure: "Operation not supported".

I'm receiving the following error when attempting to email directly out of MS Word 2010
The environment: MS Windows XP SP3. MS Office 2010 Professional Plus. Steps to error: I'm attempting to send the document as an email using File > Save & Send > Send Using E-mail > Send as Attachment.
About 8 months ago I had an identical error in MS Office 2010 Beta and did troubleshooting for a few days and was able to resolve it. I'm kicking myself because I didn't take note as to what finally fixed it. Last week I uninstalled Beta and installed
MS Office 2010 when we got our volume copy/key.
The same error occurs in our service desk application Track-It! 5.0 when attempting to email a requestor directly out of the program using a shortcut key; when I resolved this error in MS Office 2010 Beta it resolved it both for MS Word 2010 Beta and Track-It!
5.0.
Attempts thus far to resolve:
Reinstalled MS Office 2010
Repair of MS Office 2010
System Restore to prior to uninstallation of MS Office 2010 Beta (did not go well, reversed System Restore)
Thanks.
Allen Darrah, MCP

Hi,
Try to
rename the Mapi32.dll file, and then start the Fixmapi.exe program:
Click
Start, and then click Search.
Click
All files and folders.
In the
All or part of the file name box, type mapi32.dll, and then click
Search.
When the search process is complete, right-click the
Mapi32.dll file, and then click Rename.
Type
Mapi32.old, and then press ENTER.
Click
Start a new search, and then click All files and folders.
In the
All or part of the file name box, type fixmapi.exe, and then click
Search.
When the search process is complete, double-click
Fixmapi.exe to start the repair process.
Follow the on-screen instructions to complete the repair process.
If this does not work, try to run the program as administrator. Go to the location of WINWORD.EXE and create a shortcut from it by right-clicking - then choose
'compatibility mode' and select 'Run as administrator, save your shortcut to the desktop.
Best Regards,
Sally Tang

Outlook 2010 in perpetual Send/Receive mode

I am running 32 BIT Microsoft Outlook 2010 on Windows 8.1 64BIT system. My Outlook has been working fine since Windows 7 and a couple of months after upgrading to Windows 8. But two months ago, it started experiencing a perpetual Send/Receive mode and when
this started, only outgoing emails have been possible. I can leave it in this state for two days but will never complete the Send/Receive routine. There are no error messages displayed.
I am using POP3.
I am at wits end here as I have to rely on my desktop to access my emails while my Laptop is no longer behaving. Please help to resolve this issue asap.
Thank you,
SeisaT

... ...,it started experiencing a perpetual Send/Receive mode and when this started, only outgoing emails have been possible.
So your Outlook will send out but not receive? Have you checked your email on the web based access?
Are you able to see any unread messages there? If you can, then it is most likely a setting in Outlook, or possibly a port is blocked on your network. Try to check if your incoming settings are correct in Outlook, you might want to contact your ISP
for the info.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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Outlook 2010 won't send/receive at startup or at scheduled intervals

I've searched through some of the forums, but can't seem to find anything... I have a user who's Outlook 2010 won't do a send/receive at startup, nor at the scheduled intervals I have it set to.... It works in safe mode, so I have everything set right, but
when I try to go in the regular way it won't work... I've unchecked all add-ins to make them inactive, one at a time until they all were, and it still wouldn't work properly.
I've created a new profile... confirmed the send/received settings under File>Options>Advanced>Send/Receive....
Any other suggestions?

Hi,
Do you have any kind of virus scanner integration? It may expose itself as an add-in in Outlook, try to disable it and check the result.
Please also try if this issue persists after you create a new Send/Receive Group.
Click File, and then click Options.
Click the Advanced tab.
In the Find Send and Recieve section, click Send/Recieve.
Under Group Name, click the group, and then click Copy.
Under Send/Receive Group Name, type the new group name, and then click OK.
Under Group Name, click the old group name.
Under both When Outlook is Online and When Outlook is Offline, click to clear the check box for Include this group in Send/Receive (F9).
Click Close.
Quit Outlook, and then restart Outlook.
More details in: http://support.microsoft.com/kb/312336/en-us
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

Business Contact Manager Plugin does not install successfully in Outlook 2010 Professional Plus

I work for a company that has provided me with a volume licensed version of Microsoft Office Professional Plus 2010. We do a lot of customer tracking so I looked into options to utilize Outlook and found out about the Business Contact Manager plugin. I tried
to download and install it from the public site but was informed that the public version would not work and that I would need to request a compatible version from my company that they could access through a contracted download portal.
I worked with support and they were able to locate the file and install it on my computer. Once I tried to start working with it though I found that there was no Business Contact Manager tab or any of the additional functionality that I needed.
I contacted support to follow up and they again tried several times to install the plug in, but although there was never any error message the installation also never resulted in the business contact manager tab being added or in any reference to it being
added to my list of plugins.
Any help would be greatly appreciated.

Hi,
Go to Control Panel -> Programs and Features, can you see any version of Business Contact Manager installed? If yes, please uninstall it first from there, then delete the registry keys below(if they exist):
ImportantThis
section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry
before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\microsoft.businesssolutions.ecrm..outlookaddin..connect.1
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Business Solutions eCRM
HKEY_CURRENT_USER\SOFTWARE\\Microsoft\Business Solutions eCRM
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Business Contact Manager
Then we can try performing a clean boot to install Business Contact Manager again. In Clean Boot Mode, it can eliminate the conflict by background programs as much as possible. Check if you can install it properly:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

Offline Activation issues with Office 2010 Professional Plus

I have a volume license for 17 seats for MS Office 2010 Professional Plus, along with a MSDN license which authorizes us to have 50 seats.
I have activated the software offlline via the telephone. After about six months the licenses go inactive and requires me to reactivate the product again. This has happened serveral times.
The network consisting of three servers: One Domain Controller, two member servers one of which has Exchange 2010 and the other is the endpoint management secrutiy server. There are 17 clients with windows 7. The network does
not connect to the web.
I have been on the phone with support but the level of the help desk has not been very informative. In the 90 minutes that I was on the phone, I was directed to go to various websites, i.e. volume licensing ... these sites were not
helpful. Toward the end of the phone support I was finally transferred to a U.S. representative. This individual stated that I would need to have a support contract in place prior to recieving help for a product that should install and be activated without
an issue.
I do not have a KMS, I'm completely isolated from the Internet and would like some direction on this matter.
/r
Mitch Page
ISSM
CISSP

Hi, this is a public/community forum, not an official support channel, but we can try to help you.
VL editions of Office can be activated by either KMS product key (the default pre-embedded key) or by MAK product key.
KMS doesn't require any kind of web connection at any time (you could activate your KMS host by telephone activation. Your KMS clients then contact your KMShost only, via your internal network. No internet connection is needed)
Or, you can use MAK. MAK requires you to "install" your CSVLK product key in each computer (overwriting the pre-embedded KMSclient pkey) and then activate each computer. You can activate MAK installations via internet or telephone.
Typically, once an MAK pkey is activated, it remains activated, unless the computer is subjected to "hardware changes" or some form of data restore or recovery.
Although you don't have KMS implemented, you do seem to have enough computers (the minimum is 5) to consider KMS.
6 months is an interesting milestone. 180 days is exactly the timeframe for a KMSclient to become unlicensed if it been unable to contact a KMShost.
Perhaps you could check the current licensing configuration/status on a couple of computers, to confirm their current situation?
- on a computer, open an elevated (run as admin) CMD console
- execute: cd \Program Files (x86)\Microsoft Office\Office14
(or on a 32bit OS, execute: cd \Program Files\Microsoft Office\Office14
- execute: cscript ospp.vbs /dstatusall > c:\osppOUT.txt
This will produce the text file, showing all *possible* Office licenses, and the currently installed one should show as "Licensed".
You can post the results back here for us to review for you. (there is only a partial pkey displayed, so nothing sensitive will be revealed)
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

End tag error in Office 2010 professional plus

I have my research paper got corrupted some how. When I try to open it, I get the following error:
"The name in the end tag of the element must match the element type in the start tag.
Location: Part: /word/document.xml, Line 2, Column: 5119889"
I am using Office 2010 Professional Plus.
I tried to install office service pack 1, but I get this error: "The expected version of the product is not found on the system"
I need to restore this document as the deadline of paper submission is approach fast. I would really appreciate any kind of help.

Seems that you've received an "end tag" error when you open a DOCX file in Word 2010. After installing Office 2010 SP1 as
KB2528942 suggested but get the error "The expected version of the product is not found on the system".
Office 2013 and Office 2010 Service Pack 1 resolves this issue for new files. It will also prevent the problem from recurring with any files that were recovered with the Fix it solution in this
article.
Have you tried to install the hotfix in
KB2528942 "fix for me" section?
If you are familiar with editing XML, you can try to fix the problem yourself by correcting the mismatched oMath tags in the document. See the following example:
Incorrect tags:
<mc:AlternateContent>
<mc:Choice Requires=”wps”>
<m:oMath>
</mc:AlternateContent>
</m:oMath>
Correct tags:
<m:oMath>
<mc:AlternateContent>
<mc:Choice Requires=”wps”>
</mc:AlternateContent>
</m:oMath>
Note: unzip the source file by unzip tool and you will also have to use an application such as Notepad to edit the XML.
Feel free to post back.
Tony Chen
TechNet Community Support

How do I correct Error 1402 when installing 64-bit Office 2010 Professional Plus?

During installation of Office Professional Plus (64-bit) on a 64-bit Dell PC with 4 GB RAM, installation fails about 75 percent of the way through resulting in file roll back. Display: Error 1402 "Setup cannot open the registry key ('UNKNOWN\Components\DA42.
. .EE8\7E577. . .F4E80')"
I tried registry cleaning (CCleaner) and "regedit" plus Windows Installer Cleanup Utility to remove the 32-bit version of Officer 2007 Professional, cleaned the cache again, re-booted and attempted to re-install Office Pro Plus 2010 but got the same error
1402 message. Clearly, I have not corrected the registry error and do not know how to do more than what I described here. Any ideas out there?
Thank you!

To all that encounter the same problem...use this advice from michelsmith!
I have just had numerous dramas over the last few weeks with Microsoft office 2010 professional plus. My first issue was a skype virus I infected my computer with which stuffed around with security settings and hid all my folders.....then I tried to uninstall
Office and reinstall with no success (as it hid all my systems icons...I'm no computer person so thought this was the best way to rectify it).
Sometimes it would install then would come up with registry errors 1402 othertimes it wouldn't even get that far.
Make sure you run the command as Administrator and copy and paste the above in...then wulahhh!!!
Tried to install again and worked perfectly!
Thankyou thankyou thankyou....I'm never one to write on these things...let alone join up....but this advice just saved me from reinstalling my OS which I was hoping would solve the problem....(phewwww :) )
So a comment saying thankyou was needed...
Gobilino.

Outlook 2010 - Strange email bounce back issue.

Hello,
   I have a user who's emails are getting rejected by some mail servers. We are on Exchange 2007, and the user is using Outlook 2010. The strange thing is, I and many other users on the same server can send to the same address no problem.
   I also found that if the user sends mail from OWA or his phone, it goes through fine as well. His emails get blocked only when he sends from Outlook 2010 on his PC. I thought it might be something with his ost file, so I had him
delete it and Outlook rebuilt it. But the issue persisted. His emails got rejected with a 554 denied error.
   I checked and our Exchange server is not on any blacklists and has a good reputation. Its just this one user that is getting rejected when he sends mail to certain addresses from Outlook 2010. Is there an issue with Outlook that
would cause something like this?
Thanks.

Hi,
According to your description, I understand that the issue only occurs when sending message from the Outlook client.
Please check the Blocked Senders and Safe Recipients settings in Junk E-mail Options in Outlook 2010. Also try to start Outlook in safe mode and send the test message to check whether the issue persists. If it doesn’t work, change a computer to have a try.
Regards,
Winnie Liang
TechNet Community Support

KB2837583 CU for Office 2010 Professional Plus breaks multiple line fields document information panel

When we install CU KB2837583 for Office 2010 Professional Plus I get an error on the document information panel in Word while saving the document to SharePoint 2010.
The error shows a red border around the multiple lines field "Adres" saying that the field contains errors.
We had this issue before with CU
KB2760758, this was a bug and Microsoft has fixed this with Service Pack 2. Now we have the same issue again with this cumulative update.
Microsoft knows this bug and
is working on a solution?

Hi,
As the error message, please try the workaround:
Uninstall the KB2826026 update patch.
Quote from:
http://social.technet.microsoft.com/Forums/en-US/b867398d-93fb-4015-82ee-e00f75a671d4/sharepoint-ms-word-document-only-specific-pattern-allowed-only-data-in-the-following-pattern-is?forum=officeitproprevious
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George Zhao
TechNet Community Support

Visio 2013 and Office 2010 Professional Plus

I am using KMS. Both Office 2010 and Office 2013 keys are installed on the KMS server. On a Windows 7 system, Office 2010 Professional Plus in installed and activated. Visio 2013 Professional is also installed, but it is not activated.
I see hits in the event log for activation requests, furthermore slmgr.vs /dlv all shows a 4 count for Office 15, KMSHostVL edition. This is probably correct, we haven't deployed Office 2013 or many Visio 2013 apps. The problem is every time I
open Access 2010, the Office installer runs. This does not happen for Word, Excel or Outlook. Does anyone know how to fix this problem or how to troubleshoot it?
I tried running the VA client diagnostic tool, but it said Office was activated. I am sure in looked at my 2010 Pro and not the 2013 Visio.
Thanks

when you have a combination of Office products installed upon a single machine, (even sometimes with a single product installed), the Office applications can sometimes suffer a repair/re-registration sequence upon application launch.
This can happen in non-KMS scenarios, and, is usually caused by missing registry keys or a damaged installation.
It can also be caused by updating/patching one of the Office products, since updating/patching will sometimes cause the registry entries to be re-written, which can "toggle" the registered default application.
This is one of several reasons why MS recommend against having multiple versions of Office installed upon a machine.
Try a repair of Office2010, to see if that will correct the registration of Access2010. If successful, then check Visio2013 is still launching ok. Then check Access one more time (to see if launching Visio has disrupted Access again).
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Office 2010 Professional Plus Download / Install

I recently completed a Microsoft Self-Audit and discovered that we have an additional 50 copies of Microsoft Office 2010 Professional Plus, MAK. I have contacted customer support via online chat and they have confirmed my key is valid, they gave me
a number to call to continue my quest for the download. Upon calling that number it told me to fill out a form online and it would put a ticket in for someone to call me. The fee for submitting that ticket would be nearly $300 dollars (I might
as well get the next version of office).
I have searched the web for days now and have attempted to download then activate every trial version and have had little luck. I also discovered a page that allows you to use your product key to download a copy of the version you need, however when
trying to submit it it states that the version of office associated with the key does not allow additional copies to be downloaded.
Although my company states they are willing to purchase the updated software I would feel bad losing 50 copies (which close to the number of employees in this company) of office 2010.
TL;DR 50 extra keys with no download page.

Quoting Rohn007 on thread http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/microsoft-office-pro-plus-2010/bb1672f6-5590-49bb-a26e-8935dc912b91
OK, you did get the right trial version. Good thing you removed the Home and Student Trial.
I don't know why there is no activate button.
Here are some other download links that should include Pro Plus:
• http://msft.digitalrivercontent.net/office2010/X17-75238.exe  Office 2010 Professional Plus x86 (English) - X17-75238
• http://msft.digitalrivercontent.net/office2010/X17-75612.exe  Office 2010 Professional Plus x64 (English) - X17-75612
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx -Download Backup Buy Backup disk 2010 using Product Key - FPP
http://www.office.com/backup  - Download Office 2010 Installation Backup. You will need your original Product Key, such as one from a Product Key Card .
https://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx?redir=0  -download/backup
for Office 2010
www.office.com/downloadoffice
https://office.microsoft.com/en-us/buy/netbook-FX101850729.aspx - Download Office for Netbooks (H&S, H&B, PRO, Standalone Apps)"
I have tried everything he suggested with no hope. I have a MAK (Multiple Activation Key) that my invoice says is good for 50 copies of Professional Plus 2010, should I have received different 50
keys to activate the same version of office?

Office 2010 Professional Plus; Switched laptop, activation does not work

Hello,
I've had Office 2010 Professional Plus for a couple of years now, on a desktop and a laptop. The laptop died, and I bought another one (refurbished). I was able to install and activate my Office Suite on that laptop. Then, there was a malfunction (fan) with
that laptop, and it was replaced under warranty for an exact same model (Lenovo T410); my hard drive was placed in that laptop. My system works now, but the previously working Suite does now want to be activated again. When I try to do that, it tells me that
this cannot be done.
How can I resolve this? With my desktop and this current laptop, I am only using 2 out of 3 licenses.

Hi,
We'd better confirm the usage of licenses with the local customer service in your area:
http://support2.microsoft.com/gp/customer-service-phone-numbers/en-us?wa=wsignin1.0
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Where can I re-download 2010 Professional Plus?

I ordered a copy of Microsoft Office 2010 Professional Plus for my wife's netbook computer a few years ago through my employer's home use programme. I downloaded it directly from the MS website at the time.
I'm still with the same employer and have recently bought my wife a new desktop PC. I've moved all her data to it, and naturally she wants to use Word again. Unfortunately, while I have the product / activation
key from the original purchase, the Microsoft web site won't let me re-download the software; the error message reads, "The Office 2012 Product Key provided represents a product which is not eligible for free download."
How can I re-install the software?

You can either purchase the current Office2013 product via the Home Use Program (HUP), or, obtain a copy of the Office2010ProPlus disc (or setup files on a flash drive) from your employer and use your product key with that.
If you still have the original email from HUP (when you purchased Office2010), the link for download, may still be valid.
The Office website for re-download, is for Retail purchases, not for HUP.
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Outlook 2010 Send/Receive Issue

I have Windows. Office 2010. Norton Internet Security.
Microsoft Windows 8 x64 Business Edition (Build 9200)
Dell Inc. Inspiron 7720
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
Using Outlook 2010, pop email addresses, if I edit a email in the outbox, it will get stuck there and not send. No errors. However, when i disable the iTunes outlook com add-in, it works as it should.
There is a bug in iTunes & Outlook 2010.

Hi,
The user can’t send/receive any emails, not just can’t forward emails to his phone, right? If I’ve misunderstood something, please feel free to let me know.
Did he forward emails to his phone with Outlook rules?
Did he get any error message or the outgoing emails just stuck in Outbox?
Can he send/receive emails from web access? If not, please contact the user’s ISP to help resolve the problem.
If web mail works fine, we can follow the steps below to troubleshoot the issue on Outlook side:
1. Please check if Outlook shows Disconnect on the bottom of the Window. Hold Ctrl key and right click on the Outlook icon on the tray, click Connection Status to check if your email account is disconnected.
2. If the user installed any security programs, please temporarily turn off them to check the result.
3. Try to reset Send/Receive settings to check the result. To do this, go to
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\
Locate the <profilename>.srs file and rename it to
<profilename>.old and restart Outlook to check the result.
4. If above not working, please try to create a new mail profile and setup the email account in the new profile to check the result.
http://support.microsoft.com/kb/829918
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

Outlook 2010 Professional Plus Send/Receive Issue

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