Outlook 2010 search missing emails

Question

I have a user that when she tries to search for an email, even though you can see it on screen, it does not find it. It seems to be certain emails on a given day that don't appear in the search results. I've tried searching for sender, subject and content.
Everyone else is ok
I'm at a loss on why this is happening. The client is XP Pro with Office 2010 RTM. I've also installed windows desktop search but that has made no difference
Has anyone else come across this or know a solution ???

Answer 1

Hi,
Firstly, I suggest you exit Outlook and restart your computer. When you start Outlook again, verify that Outlook is indexing your items properly by doing the following:
On the
Tools menu, point to Instant Search, and then click
Indexing Status.
Alternatively, click the arrow in the
Instant Search pane, and then click Indexing Status on the menu.
Verify that the number of items in the
Indexing Status dialog box has increased. If the number has not increased, you must wait until indexing is complete for the results.
If it still not work, the next step is to rebuild your search catalog. The search catalog is a file where all of your Outlook and Microsoft Windows items are indexed.
To rebuild your search catalog, do the following:
Exit Outlook.
In Microsoft Windows, click the
Start button, and then click Control Panel, double-click
Indexing Options
Click
Advanced.
Click
Rebuild.
Restart Outlook.
If all of these options don't solve this issue completely, I think you can create a new outlook profile to have a try.
Click
Start, point to Settings, and then click
Control Panel.
Double-click the
Mail icon.
In the
Mail Setup dialog box, click Show Profiles.
If you want to be able to select a specific profile each time you start Outlook, click the
General tab, click Prompt for a profile to be used, and then click
Add.
In the
New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click
OK.
In the
E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click
Next.
Click the type of server that your e-mail account works with, and then click
Next.
Complete all of the required fields, including those that are on the tabs that appear after you click
More Settings.
When you finish providing the required information, click
Finish.