Outlook 2010 Server connection issue

All of a sudden, one of my Outlook 2010 profiles, an IMAP/SMTP account, says it can’t connect to the server
My attempts to repair the connection get the messages “None of the authentication methods are supported by this client are supported by your server”.
The configuration details haven't been changed, so what do I do now?

Hi,
Please first try to log into your webmail and check if it works well there.
If the problem didn't exist in webmail, please go to File > Info > Account Settings > Account Settings > Highlight your IMAP account and click Change > More Settings > Select Outgoing Server tab and make sure you ticked the first two
options. See:
Besides, select Advanced tab and make sure you have entered the proper port number and encryption method for your server. You can refer to this:
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

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Outlook with Exchange connection issues

I am implementing a security policy which includes blocking all outbound traffic on the firewall of our network (Except normal 80, 443 etc). It seems
that if I apply this, some users aren't able to connect to exchange. This appears to be related to Outlook Anywhere. What ports would I need to allow to prevent this connection issue?

Hi
As per the information and details provided by you, to solve the Outlook with Exchange connection issues, Please follow these steps: -
Microsoft introduced
RPC over HHTP as a better way for Outlook client to connect to Exchange. The MAPI connections still use RPCs, but they encapsulate those with an HTTP connection. Since that HTTP connection is secured using SSL, it is may be
more accurate to call it RPC over HTTPS. These connections only require connectivity
over TCP port 443, which as you know is assigned to HTTPS and is normally open by
firewall admin for web servers.
Outlook Anywhere wraps
Remote Procedure Calls inside an HTTP layer to allow connectivity with the Exchange server. This simplifies the firewall administration process requiring only
the SSL port 443 to be opened to the CAS (Client Access Server) instead of several ports to the actual Mailbox Server (MBX).
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Powerpoint web sharing fails with "some presenting features are unavailable due to server connectivity issues"

Hi,
I am having problems getting PowerPoint sharing working with Lync 2013. My setup is as follows
Lync 2013 Enterprise pool (november 2013 updates) on Windows 2012 and
Windows 2012 webapp farm
Kemp HLB
Everything is working ok, including whiteboards and application sharing, but i cannot get the powerpoint sharing to work. I always get the "some presenting features are unavailable due to server connectivity issues" for internal or external
users.
The webapp looks healthy and there are no errors in the Lync server or the webapp event log. Discovery urls can be accessed and i have put the .net 3.5 as suggested in a few forums.
When a user starts the PowerPoint it successfully loads the file to the Lync file share and request goto the webapp server. I am using a HLB which shows me that requests are forwarded to the webapp farm. I have removed the HLB for testing and get the same
results.
I did log this with the forum a month or so ago, but I had a file upload issue then which is now solved, but the powerpoint sharing is not.
any ideas?
sg

I ran some diags on the client and i managed to find an error. This was in the client debug logs when trying to start a powerpoint presentation
54019;reason="The presentation at the WAC URL does not exist.";ClientType=Lync;Build=15.0.4551.1007
The url in the next line shows the paths which have the correct toplevel URLS (have changed the domain name in the pasted text)
Url="https://webapp.domain.com/m/ParticipantFrame.aspx?a=0&e=true&WopiSrc=https%3A%2F%2Flyncpool.domain.com%2FDataCollabWeb%2Fwopi%2Ffiles%2FD-1-D0F5EA&access_token=AAMFEPAUXKWO9TdVleKl-gn7iQAGEKvoSrQNqS1_i2tD90k7zj2BEPAUXKWO9TdVleKl-gn7iQCCAn40gyABxKA-5znlMODU0Kuz8ZHOBR7Q_183_BeUZcSWhjdOOIYIrg5RP8De0AgIDURhdGFDb2xsYWJXZWI&<fs=FULLSCREEN&><rec=RECORDING&><thm=THEME_ID&><ui=UI_LLCC&><rs=DC_LLCC&><na=DISABLE_ASYNC&>"</diagHeader><progressReports/></error></reportError>
sg

SQL Server Connection Issue

I've tried going through the steps to resolve the issue, but I am still coming up blank. The part that I am not understanding is the, "A non-recoverable error occurred during a database lookup." part.
Is this a security problem? I can establish an ODBC connection to the server as well as connect and query through visual studio, however when trying to run it through one of our custom programs, it throws this error message.
A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider:
TCP Provider, error: 0 - A non-recoverable error occurred during a database lookup.)

There are many reasons of SQL server connectivity issue. Refer checklist to find out the real cause of connectivity issue.
1. Check SQL services are running
2. Check SQL Browser service is running
3. Check remote connections are enabled
4. Network connectivity between database & application servers by TRACERT command
5. Check TCP/IP protocol enabled at SQL server
6. Check talent connectivity – telnet <IP address> <port no on SQL server running>
7. Check UDP port 1434 is open or not on SQL Server
8. Check firewall is running or not Check
9. If firewall running, SQL Server & UDP port must be added in exception in firewall
10. Run SQL Discovery report on machine SQL server installed, to check you are using correct instance name to connect( default \named) -http://mssqlfun.com/2013/02/26/sql-server-discovery-report/
http://mssqlfun.com/2012/09/28/check-list-for-sql-server-connectivity-issue/
Regards,
Rohit Garg
(My Blog)
This posting is provided with no warranties and confers no rights.
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Microsoft Outlook 2010 cannot connect to exchange server

I have just got Microsoft Outlook 2010 and I cannot open it.
When I click to open it I get an error message saying that "the connection to microsoft exchange is unavailable. Microsoft must be online or connected to complete this action"
I have checked my connection www.testexchangeconnectivity.com
and everything is OK here. I can connect through owa and I use the exchange server on my ipad and my phone so I have no idea what is going on.
I have tried lots of other solutions that have been on forums but none of them have worked for me. Please can you help?
Kind Regards
Damian
PS apologies for the green text but I copied and pasted the web link and could not get rid of the green text afterwards!

Hi,
If you test on www.testexchangeconnectivity.com is ok.
Maybe it has some issue on Client setting.
So please check if client setting is correct and if you fill the DNS server on client and can resolve the Exchange URL.
Wendy Liu
TechNet Community Support

Outlook 2010 - Shared Calendar Issue - "No Connection"

I'm experiencing problems with Shared Calendars in Outlook 2010 as well as when creating a new meeting request.
When I try to open a shared calendar it shows the following error message: "no connection".
My co-workers and hundreds of different users are not facing the same problem.
Does anyone have any idea how to fix that? (We are all using the same Exchange Server 2010)

I had the same problem where I could open a shared calendar in OWA but it would not work in Outlook 2010. When I clicked on the shared folder I got the error message 'outlook cannot open this folder'. The problem ended up being that the person
whose calendar was being shared was hidden on the exchange server ('hide from exchange address lists' had been selected). To resolve the issue we had to unhide the user, update the OAB on the server and then update the OAB on the desktop. We could then share
the calendar, accept the share and then hide the user again.
Sounds like I have the same issue too. Where do I go to do all the resolve part? Where do I unhide the user? I am guessing OAB means offline address book.
Thanks
Paul

Outlook 2010 not connecting exchange server

We have Exchange server on remote site. we have installed win7 SP1 and office 2010 SP2 and updated the system as well. but
outlook 2010 is always "asking password" or it shows "trying to connect" in status bar and then it got disconnect. i have tryied configured NTLM authentication, https proxy settings everything i have tryied as mentioned in
blogs but it doesn't worked out to me but outlook is working fine in other system with same settings and H/W and S/W. can any one kindly help me on this

Hi,
You can first use Remote Connectivity Analyzer to test if you can connect to the Exchange server:
https://testconnectivity.microsoft.com/
We may need to repair the Outlook profile to fix the problem:
In Outlook, click the arrow next to Account Settings on the
File tab, and then click Account Settings.
In the Account Settings dialog box, select your account on the
E-mail tab, and then click Repair. Follow the instructions in the repair wizard.
When the repair is finished, restart Outlook.
As you mentioned, Outlook always asks for password. If the issue persists, check this setting:
Go to File tab -> Info -> Account Settings -> Account Settings…
Highlight your Exchange account and click Change button.
Click on More Settings button.
Select the Security tab.
Under the User Identification, make sure the “Always prompt for logon credentials” option is not selected.
Outlook may continuously asks for password due to the corrupted credentials, we can try the following steps as well:
Go to Control Panel, and then click Credential Manager.
Note If View by is set to Category, click User Accounts first, and then click Credential Manager.
Locate the set of credentials that has Outlook in the name.
Click the name to expand the set of credentials, and then click Remove from Vault.
Repeat step 3 for any additional sets of credentials that have the word Outlook in the name.
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

No Default Mail Client Error with Outlook 2010, Server 2008 R2 Terminal Server, and TAM

We are running a software package on a Windows 2008 R2 Terminal Server called TAM (The Agency Manager) along with Outlook 2010. The application uses a MAPI connection to retrieve mail data from Outlook to be able to send and receive messages inside
the application. On our individual PC's this works just fine, but on the Terminal Server users we get the message "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook
and set it as the default mail client."
I've tried the steps listed in KB 813745 which tells you to delete the registry keys and run a repair in Office, but that didn't resolve the issue. I've searched on this issue, but haven't found anything useful. Any suggestions would be much
appreciated.

Try to set DEP and add outlook.exe. I had outlook 2007 same problem. With DEP enabled and outlook, word en excel also added to the list it worked again.
You can find it under this computer, properties, then change settings. Click advanced tab and then select the first "settings" option.The click the "Data Execution Prevention" (DEP) and select the last option and add the office programs
there.
Hope this helps.

How to get Outlook 2010+ to connect up externally using Outlook Anywhere (EXCH2013)?

I have a on-premise EXCH2010 / EXCH2013 deployment and I would like to allow our users to be able to access their email using their domain joined and non-domain joined (workgroup) laptop/outlook.
The clients are running Outlook 2010 and/or Outlook 2013.
The current issue is that I cannot connect, my test case is using Outlook 2013 trying to connect externally (using autodiscover). When I go and add a new profile and I select Exchange and enter my server URL (the autodiscover urL) and my user-id and click
"check name" I get nothing, just an error saying lookup failed.
I would expect for a WORKGROUP computer to get prompted for user/pass so they can get authenticated and the profile added.
Here is my OutlookAnywhere settings in my AD.
RunspaceId : cd27e542-1c8b-4569-b62d-cb8a19a745a4
ServerName : exch-server
SSLOffloading : False
ExternalHostname : webmail.mydomain.com
InternalHostname :
ExternalClientAuthenticationMethod : Ntlm
InternalClientAuthenticationMethod : Ntlm
IISAuthenticationMethods : {Ntlm}
XropUrl :
ExternalClientsRequireSsl : True
InternalClientsRequireSsl : False
MetabasePath : IIS://exch-server.xand1.mydomain.com/W3SVC/1/ROOT/Rpc
Path : C:\Windows\System32\RpcProxy
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
AdminDisplayVersion : Version 14.3 (Build 123.4)
Server : exch-server
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
Name : Rpc (Default Web Site)
Identity : exch-server\Rpc (Default Web Site)
Guid : e2325c87-eb52-49cb-ab18-f02a76e07340
ObjectCategory : xand1.mydomain.com/Configuration/Schema/ms-Exch-Rpc-Http-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchRpcHttpVirtualDirectory}
OrganizationId :
OriginatingServer : xan-dc02.xand1.mydomain.com
IsValid : True
ObjectState : Changed
RunspaceId : cd27e542-1c8b-4569-b62d-cb8a19a745a4
ServerName : exch-server01
SSLOffloading : True
ExternalHostname : webmail.mydomain.com
InternalHostname : webmail.mydomain.com
ExternalClientAuthenticationMethod : Ntlm
InternalClientAuthenticationMethod : Ntlm
IISAuthenticationMethods : {Ntlm}
XropUrl :
ExternalClientsRequireSsl : True
InternalClientsRequireSsl : True
MetabasePath : IIS://exch-server01.xand1.mydomain.com/W3SVC/1/ROOT/Rpc
Path : C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy\rpc
ExtendedProtectionTokenChecking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
AdminDisplayVersion : Version 15.0 (Build 847.32)
Server : exch-server01
AdminDisplayName :
ExchangeVersion : 0.20 (15.0.0.0)
Name : Rpc (Default Web Site)
Identity : exch-server01\Rpc (Default Web Site)
Guid : 4f20a6e4-ed74-4d75-8e6b-43fb0687848a
ObjectCategory : xand1.mydomain.com/Configuration/Schema/ms-Exch-Rpc-Http-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchRpcHttpVirtualDirectory}
OrganizationId :
OriginatingServer : xan-dc02.xand1.mydomain.com
IsValid : True
ObjectState : Changed
Any idea how to make it work? We use Split DNS and one DNS entry for both internal/external clients (webmail.mydomain.com).

Hi,
Please verify whether you can logon OWA successfully.
If OWA works well, it seems there is no problem when access mailbox directly.
Then I suggest configure Outlook as following blog:
Manual configuration guide for Outlook 2013 in Windows 8 (Exchange 2013)
http://support.sherweb.com/Faqs/show/manual-configuration-guide-for-outlook-2013-in-windows-8-exchange-2013
Disclaimer:
Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure
that you completely understand the risk before retrieving any suggestions from the above link.
Thanks
Mavis
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Mavis Huang
TechNet Community Support

Outlook 2010 cannot connect to exchange

I have outlook 2010 installed on my windows 7 laptop which connects to exchange server as domain user without issue. On another windows 7 computer, logged in with the same domain account, I tried to set up office 2010 but no matter what I have tried, it
will not connect and keeps prompting me for my domain name and password. I have re-installed office 2010 several times, recreated the user profile, deleted out any office folders I could find in appdata etc. but to no avail. I have looked in credential management
but find nothing there. Tried setting up the email profile though control panel mail but that wont work either.
WWED

Hi,
Is the new Windows 7 machine domain –joined for internal access or external access by using Outlook Anywhere?
If the account can’t be automatically set up by using autodiscover service, please try to configure the account manually by the following article:
Set up your Office 365 or other Exchange-based email in Outlook 2010 or Outlook 2013
http://office.microsoft.com/en-001/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx#_Toc332372186
Please also make aure your authentications in your Account settings > More settings are configured correctly.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2010 clients connected to Exchange but not updating

Hi, I am running a single Exchange 2013 server at CU6, with clients running Outlook 2010 with SP2.
Clients are connected to Exchange without a problem, but Outlook is not updating, even though clients are set to do a full send/receive every 2 minutes. Users are getting new email on their phones but it doesnt arrive in Outlook even after a full 2 minutes.
By disabling Cached mode, Outlook then updates correctly. Checking the Connection Status, I find only 1 connection to Exchange. Ran the Auto-configuration test, and it's clean. Ran tests at https://testconnectivity.microsoft.com/ and all was fine. I
would appreciate any assistance.
THANK YOU,
Mike
Regards, Mike

Hello,
From your description it sounds like there may be some corruption in the OST file (or maybe for some reason something else has the OST file locked). Some things to try:
Shutdown Outlook and make sure there are no Outlook.exe's running in task maanger. Once that's done try to rename the user's OST file. If you get an error saying the file is locked that's your issue. You should be able to figure out what
process has a lock on the OST file wiht either something like handles.exe or my personal favorite procmon.
If you can rename the OST file without issue then that would point me to an issue with the OST file. At that point I would try to create a new Outlook Profile in cached mode and recreate the OST file.
It also might be worth while installing the latest updates for Outlook 2010 if you haven't done so already (http://technet.microsoft.com/en-us/library/dn803988(v=office.14).aspx)

Sporadic errors from Outlook 2010: - "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

One of my users is reporting the above error, often when she attempts to access the global address list (GAL). If she tries again she can access the GAL and continue working. She is, however, becoming frustrated with the frequency she is
seeing the error pop up.
Client is running Windows 7 and Outlook 2010.
Server is Exchange 2010 SP3 running on Windows 2008 R2.
I am grateful for any answers. Thank you!!
...Jim

Hi,
Based on the description, some users got this error message while they tried to access the GAL. But if they tried again, they could access the GAL.
Do they run Outlook in cached mode?
If it is cached mode, please switch to online mode to check the result.
If online mode works well, this issue is related to OAB. I recommend you check the Autodiscover service by using "Test Email Autocnfiguration" in Outlook.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Belinda Ma
TechNet Community Support

Outlook 2010 "Server is unavailable" error when starting remote app

All,
I have recently built and configured a new server to run Remote Desktop Services. It in on Server 2008 R2 Standard 64-bit.
I have published numerous applications (e.g. Adobe, Visio, Project, etc. as well as Office 2010) to the host server. Everything works with the exception of Outlook 2010 (client of an Exchange 2010 server). When I or any of my users try to bring
it up in the RDS portal, it goes through the normal start-up of any Outlook first use and looks for an existing email account. As it is trying to load the user profile, an error pops up saying "The server is unavailable." Clicking "Retry" does
not work at all.
When I run Outlook directly from the RDS host server itself, it loads up and runs fine so I know the RDS server can contact the Exchange server.
Any ideas on why the Outlook application works on the host server but will not work when trying to run it through the RDS Web Access portal?
Thanks.
IT Manager, Alpha Corporation Dulles, VA

You're probably running into this issue:
http://support.microsoft.com/kb/2596960
There are a couple of patches that you need to install and then a registry key that you have to add.
Don Geddes - SR Support Escalation Engineer - Remote Desktop Services - Printing and Imaging

Outlook 2010 Send/Receive Issue

I have Windows. Office 2010. Norton Internet Security.
Microsoft Windows 8 x64 Business Edition (Build 9200)
Dell Inc. Inspiron 7720
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
Using Outlook 2010, pop email addresses, if I edit a email in the outbox, it will get stuck there and not send. No errors. However, when i disable the iTunes outlook com add-in, it works as it should.
There is a bug in iTunes & Outlook 2010.

Hi,
The user can’t send/receive any emails, not just can’t forward emails to his phone, right? If I’ve misunderstood something, please feel free to let me know.
Did he forward emails to his phone with Outlook rules?
Did he get any error message or the outgoing emails just stuck in Outbox?
Can he send/receive emails from web access? If not, please contact the user’s ISP to help resolve the problem.
If web mail works fine, we can follow the steps below to troubleshoot the issue on Outlook side:
1. Please check if Outlook shows Disconnect on the bottom of the Window. Hold Ctrl key and right click on the Outlook icon on the tray, click Connection Status to check if your email account is disconnected.
2. If the user installed any security programs, please temporarily turn off them to check the result.
3. Try to reset Send/Receive settings to check the result. To do this, go to
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\
Locate the <profilename>.srs file and rename it to
<profilename>.old and restart Outlook to check the result.
4. If above not working, please try to create a new mail profile and setup the email account in the new profile to check the result.
http://support.microsoft.com/kb/829918
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

Outlook 2010 Contact Group Issue

We have a Public Folder Distribution List (Contact Group) that is accessible to several users. There are two significant issues:
When changes are made to the list, they are not always saved. For example if I enter a contact "Jon Smith" with email information, and then realize it should be "John Smith" and correct it, in many cases when I next open/use the
list the contact info has reverted back to "Jon Smith". This appears to occur at random.
Returning emails sometimes have sender addresses that are incorrect, i.e. an item sent to "John Smith" (a list member) will reach him, but his reply comes back as "Don Jones"
In addition, we get locked out of this list at random intervals. Our environment is Exchange Server (I believe it's 2010, not 100% sure) and Outlook 2010 clients.
Any insight is appreciated.
Thanks,
Steve Macey

Hi,
So this is a Public Folder Distribution List, please first check if you have the right permission to update it.
Any other users having the same issue? Please share me the exact steps of how you modify the email information in the Contract Group.
For the second issue, do you mean it's only the name that displays incorrect, but the email address is actually right? Please check if you have the "Don Jones" contact (in your case) in your address book, which has the same address info filled as "John
Smith", the expected one.
Thanks,
Ethan Hua CHN
TechNet Community Support

Outlook 2010 Server connection issue

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