Outlook 2010 - Shared Calendar Issue - "No Connection"

I'm experiencing problems with Shared Calendars in Outlook 2010 as well as when creating a new meeting request.
When I try to open a shared calendar it shows the following error message: "no connection".
My co-workers and hundreds of different users are not facing the same problem.
Does anyone have any idea how to fix that? (We are all using the same Exchange Server 2010)

I had the same problem where I could open a shared calendar in OWA but it would not work in Outlook 2010. When I clicked on the shared folder I got the error message 'outlook cannot open this folder'. The problem ended up being that the person
whose calendar was being shared was hidden on the exchange server ('hide from exchange address lists' had been selected). To resolve the issue we had to unhide the user, update the OAB on the server and then update the OAB on the desktop. We could then share
the calendar, accept the share and then hide the user again.
Sounds like I have the same issue too. Where do I go to do all the resolve part? Where do I unhide the user? I am guessing OAB means offline address book.
Thanks
Paul

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IPhone 4S Outlook 2010 shared Calendar problem

Hello all,
There problem to see in Outlook 2010 shared calendar in iPhone 4S. In iPhone 4S there is seen owner calendar of added Exchange Server account, but I need to see other one person shared calendar which is impossible to see. I see in iPhone 4S two calendars as added, but when I open calendar I see entries only for one account.
Where is problem and how to solve it?
Thanks.
Best Regards,
Girts

I had the same problem where I could open a shared calendar in OWA but it would not work in Outlook 2010. When I clicked on the shared folder I got the error message 'outlook cannot open this folder'. The problem ended up being that the person
whose calendar was being shared was hidden on the exchange server ('hide from exchange address lists' had been selected). To resolve the issue we had to unhide the user, update the OAB on the server and then update the OAB on the desktop. We could then share
the calendar, accept the share and then hide the user again.
Sounds like I have the same issue too. Where do I go to do all the resolve part? Where do I unhide the user? I am guessing OAB means offline address book.
Thanks
Paul

Outlook 2013 shared calendars show "no connection" and users can't see other's free / busy time in scheduling assistant

Info:
Outlook 2013 Pro Plus - Windows 7 64bit - Exchange 2007 Hosted by Rack Space - everything fully patched....
every user in our company on Office 2013 now has the same issue: shared calendars won't populate with the following error: "no connection" when they try to see another user's calendar in scheduling assistant, it just shows those diagonal lines
(like they don't have permission)
Based on "research", reaching out to Rack Space and some desperate Googling, I've tried the following to no avail:
run full repair of Microsoft office 2013 and also reinstalled Office 2013
turn off /on cached exchange mode, turned off /on Work Offline mode
rebuild OST and email profile
start Outlook in safe mode with no add-ins running
check auto discover records and add auto discover server address to local intranet zone in Internet Explorer
modify calendar permissions for both ends of the calendar interaction
check Outlook OWA access, confirmed everything is fine there
anyone have any ideas for me? people in Outlook 2010 have no issues BTW; just Outlook 2013....
thank you so much in advance and please let me know if I can provide more info!

Hi,
This issue may be caused by KB 2837643 & KB 2837618, please uninstall the patches, let the users create a new profile to test the result:
http://support.microsoft.com/kb/829918/en-us
If the issue is caused by the patches, please note we have realized this issue and hopefully there will be a fix to this issue soon. We will inform you as soon as there's a fix.
Regards.
Melon Chen
TechNet Community Support

Outlook 2010 shared calendars

I work at Pensacola State College. We recently upgraded our Exchange servers to 2013. Our staff is using Outlook 2010. We have about a half dozen calendars that are shared among our admin staff of about 10 people (resources, not individual
users shared calendars). My problem is I have 2 users who continually lose their edit permissions on only 3 of those shared calendars. The other shared calendars have no issues,everyone that has permission can add/delete, etc. But
on the other 3 calendars in question at least 3-4 times a week 2 users (only) lose tha ability to make changes to these calendars. I can delete the calendars and reconnect to them and for the next day or 2 they work fine and then deja vu. I have checked these
2 users' settings with others in the department and they are identical. One night I asked one of the users that was having the issue to not shutdown or log off her PC, leave keep Outlook open and simply lock the PC. When she came in next morning and unlocked
her PC with Outlook still open she could not edit any of the 3 calendars in question (delete, re-add, problem gone). One moring when one of the users called I took a laptop with a clean image and Office 2013 on it. Had her login and she still had the
same problem; could not edit any of the 3 calendars. Deleted them, readded, worked fine. This user works for the president; suggestions please??

Hi,
According to your description, I understand that there are 2 users always losing Editor permission for 3 shared calendars. Is there any error message or error logs when the issue occurs? Please collect it for further analysis.
Please confirm whether the problematic users still have Editor permission to these 3 shared calendars when the issue occurs. We can try to remove the Editor permission for 2 problematic users then re-add it to check whether the issue persists. If there is
any activesync device, please also disable it.
Generally, to prevent incorrect or missing meeting information, it is recommended to limit the number of delegates with Editor permissions. For more information about best practices when using the Outlook Calendar, please refer to:
http://office.microsoft.com/en-us/outlook-help/best-practices-when-using-the-outlook-calendar-HA104004449.aspx
Thanks,
Winnie Liang
TechNet Community Support

Fix for Bolded Dates in Outlook 2010 Shared Calendars

Is there a fix for seeing bolded dates in navigation calendars for shared calendars In Outlook 2010 (when appts have been made on certain dates) as was the case in Office 2003?
Looks like in 2011 someone posted on the forum that it was being looked into, but has there been a fix? It's now two years later? I had put this on the Exchange forum, and they said to put it on the Office/Outlook forum. I've seen it both
places, but no answers yet. Trying here now as suggested.
Thank you!

Hi,
I can reproduce this on my Outlook 2010. It displays the same for shared calendars on Outlook 2013, so far I'd say it's by design rather than a bug.
Regards,
Melon Chen
TechNet Community Support

Outlook 2010/Shared calendar showing as busy/no detail

Hi, user has editor access to another user's calendar yet only free/busy information is showing.
The primary user's profile also has a second exchange account on it. Thought this account might be limiting things so gave it editor access as well. Still, only busy information is shown on calendar.
Anything else to check? Thanks in advance-

Hi,
Create a new Outlook profile for the user to test the issue again.
1. Exit Outlook.
2. Go to Start > Control Panel, click or double-click Mail.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.
7. Start Outlook, and choose this new profile.
If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.
Best Regards,
Sally Tang
TechNet Subscriber Support in forum
If you have any feedback on our support, please contact [email protected]

Outlook 2010 shared calendar just says updating

This just started happening a day or two ago.
I used to be able to see other team mates calendars, and make meeting room appointments.
Now , when I look at a college's calendar, I just see "updating", when I try to make a meeting with a room request, I get a pop up saying, "Cannot directly book a resource for this meeting", so I can't
see calendars, and can't schedule a meeting in a room.

Hi,
Here are several steps that you can try to fix this issue.
1. Run Outlook with the switch /cleanfreebusy, which will clear and regenerate free/busy information. check if this helps:
Press Win key + R and type “outlook.exe /cleanfreebusy” in the blank box, then press Enter.
2. Have the owner of the calendar change the Permissions, if "Reviewer" doesn't help, try with a higher level.
3. Switch between Cached Exchange Mode and Online Mode, check if this makes a difference:
http://office.microsoft.com/en-001/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx
4. If none of the steps above helps, we can try to re-seup the account with a new Outlook Profile:
http://support.microsoft.com/kb/829918/en-us
Please let me know if this is helpful and keep me updated.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

I purchased a new Windows 8 PC. I have used and continue to use Outlook 2010 for my calendar. With my old Windows 7 PC and Outlook 2010, my calendar sinked properly with my Iphone 5. Now with the new Windows 8 PC, it does not. Help!

I purchased a new Windows 8 PC and I use Outlook 2010 for my calendar. With my old Windows 7 PC and Outlook 2010, my calendar would sync with my Iphone 5, but with the new Windows 8 PC and Outlook 2010, it does not, and I can't figure out how to snyc them. The emails from Outlook 2010 sync, but the calendar does not. Help! Thanks.

Easy solution for restoring lost calendar informaiton, thank goodness. On your iPhone, go to settings, then to iCloud. If your Calendar selection is turned off, turn it on. Your info should restore. If your Calendar selection is turned on, then turn it off. Choose to save calendars when asked. After it shuts the Calendar off, turn it back on. Your info should be restored.
Thank you to Apple support for walking me through this. Shame on you Apple for not just telling people about this easy fix rather than making us go through all of this pain and worry.
- JT

How to Read Outlook Exchange Shared Calendars on iPhone?

My company uses microsoft outlook exchange and I have been using iphone syncing with this outlook exchange calendar. Besides my own calendar, on the outlook exchange, I have access to another shared calendar. I want to be able to read this shared calendar on my iPhone but cannot figure out how to do it. Previously I learned from other postings that iPhone doesn't support it.
The new OS 3.0 support CalDav and I am wondering if this will enable me to read the shared calendars of my outlook exchange on my iPhone. Does anybody know how to do it? If the current firmware solely doesn't support it, might there are other ways to do it with supports of other apps? How about through Google Calendar? Or there are any apps can automatically copy the contents in the outlook exchange shared calendars to my outlook exchange calendar?
Does anybody have solutions? Many thanks!

The shared MS Exchange calendar is ICS format which SHOULD be able to be added as "Add Subscribed Calendar" in the Settings/Mail, Contacts, Calendars/Add Account/Other screens on the iPhone.
I'm tring to add a 2nd Exchange Outlook calendar only and need it to sync over the air.
Just can't find the correct way to get it entered to work? The link sent by Outlook (I'm running 2007) when you send the invite doesn't work and copy/paste to the server name is also a bust. Have tried direct copy paste, cutting off the webcal:// prefix, etc. Just won't authenticate.
No documentation that I can find on either Apple or MS site to validate the exact syntax required.
I can hit the https link provided by MS on my Safari iPhone browser after entering my MS Online ID and access the calendar online. And yes tried several of MS Online IDs that I have as UID/PW in the iPhone config screens without success.
A little more info on my config.
3gs 32mb
Have exchange acct as primary email with email contacts and calendar working
Have CalDAV link to my wife's Google calendar working
Have several other subscribed calendars (ics) working: US Holidays, AmericanHistory.com, and my TripIt profile.
I DO NOT want to use MobileMe to make this work. Life would be so easy if iPhone would just support multiple Exchange accts!
Funny thing I just noticed...spell check on forum IDs "iPhone" and "MobileMe" lol

Outlook / Exchange 2010 shared calendars performance

Hi, we are using Outlook 2010 connecting to Exchange 2010 over a WAN (120ms average RTT). Cached mode is forced on all clients. Our users are finding that performance of shared calendars is very poor in "online" mode. However as they are all using Outlook
2010, checking "download shared folders" means that ALL secondary mailbox folders are cached and we don't want this to happen. Users are typically PAs who have been granted full mailbox access to their exec's mailbox. These users may have several shared calendars
open at once which makes the situation even worse.
Is there a way that we can revert Outlook 2010 to the previous 2007 behaviour whereby with secondary mailboxes only the calendar / contacts etc are cached? I have seen articles referring to a reg value "CacheOthersMail" that can be added but this seems to
have no effect on a couple of clients we've tried - if the "download shared folders" option is checked, everything is still cached, and if it's unchecked, everything switches to "online".
Any help appreciated,
Nick

Yes, setting that registry key to 0 should do the trick. You might need to recreate the mail profile though or recreate the ost-file to directly get rid of what is currently being cached.
As you've currently forced the caching by a GPO, check your policy keys as well.
See; http://www.msoutlook.info/question/561
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

Office 2010 Outlook Desktop/Office 365 Issues-Cannot connect to the desktop in Outlook, Can't see more than 6 old messages in Office 365

Hello,
I'm hoping someone can help me out. I'm having an issue all of a sudden with connecting staff members to Outlook 2010 desktop version. Our super kept having issues, so we disconnected her from the desktop, and tried to reconnect her. I wish I wouldn't have
done that, now I can't get connected back up. We thought we would login to the web version so that she could check her e-mails, which is fine. She can get new e-mails just fine, but she can only see 6 old emails, and she has 100's of old e-mails. Someone please
help, I'm about ready to pull my hair out!!! Very frustrating. :)
Thank you in advance,
Ang

Hi Ang
So this is an Office 365 (Exchange-based) email account? Do you mean you've deleted the specific account from Outlook client and tried to re-add it again?
"now I can't get connected back up" - At which step will it fail? Any error messages when things go wrong? Please first check the account settings that you've entered, and make sure they are correct.
"She can get new e-mails just fine, but she can only see 6 old emails, and she has 100's of old e-mails."
- With web mail portal, you are connected to your mail server directly. If you are referring to the web-based mail portal here, then these old mail messages probably have been deleted from the server.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 Shared Mailbox Outbox Send Immediately Issue

Hello,
So we have a weird problem tat we have being trying to diagnose for a while and I think that I have finally got to the bottom of the problem, just now need to find a solution.
We have a shared email email account. This is set up as shared mailbox in exchange (2010) with Full Control and Send On behalf of privileges given to three users. Each of these users has added this shared mailbox
as a second account to their outlook (2010) profile.
The Problem we have appears to be two fold. For some reason emails are not sent immediately for this account even though this is value of the setting in outlook. This puts an email in the shared mailbox outbox. We then have a race condition where by the
first user of the shared mailbox whose outlook client does a send an receive first becomes the user who sent the email on behalf of the shared inbox rather than the user that hit sent. This has caused mild confusion for the recipients as signatures of the
email does not match what outlook is displaying.
So, firstly is this expected behaviour for shared accounts, that the outbox is shared so this race condition will always exists?Secondly, any idea why on this second mailbox attached to outlook emails are not always sent immediately? In fact this appears
to be a bigger problem, email not getting sent until people hit send and receive has just happened to someone else. What can I do to diagnose this issue?
Cheers
Rich

Hi,
Based on the description above, the issue is that when you send an email message from a shared mailbox, the sent email message remains in your Outbox until you manually perform a Send/Receive operation.
As far as I know, this problem occurs when both the following conditions are true:
Your Outlook profile is configured in online mode (not cached Exchange mode).
You have the DelegateSentItemsStyle registry value set to
1.
If you are using Online Mode, please switch to Cached Exchange Mode to check the result, if the issue doesn't occur then, please note there is no resolution to this problem other than to either switch your profile to cached Exchange mode or set the DelegateSentItemsStyle
registry value to zero (0). Additionally, if your mailbox is located on Microsoft Exchange Server 2010 (or later), the Exchange administrator can configure similar behavior on the server.
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it,
back up the registry for restoration in
case problems occur.
To change the value of DelegateSentItemsStyle to 0 in the registry, follow these steps:
Exit Outlook.
Start Registry Editor.
In Windows 8 and Windows 8.1
Swipe in from the right to open the charms, tap or click Search, and then type
regedit.exe in the search box. Or, type regedit.exe at the Start screen, and then tap or click
regedit in the search results.
In Windows Vista and Windows 7
Click Start, type regedit in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or click
Allow.
In Windows XP
Click Start, click Run, type regedit, and then click
OK.
Locate and then select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\<var>x</var>.0\Outlook\Preferences
Note In this key path, the placeholder <var>x</var>.0represents
15.0 for Outlook 2013, 14.0 for Outlook 2010,
12.0 for Outlook 2007, and 11.0 for Outlook 2003.
Select the DelegateSentItemsStyle value.
On the Edit menu, click Modify.
Type 0, and then click OK.
Exit Registry Editor.
Start Outlook.
More details about the issue can be found in this kb below:
Email remains in the Outbox when you use the DelegateSentItemsStyle registry value
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected].

Sync problem itunes 11.1.5.5 iphone 5 Version 7.1 (11D167) Windows 7 Home premium Outlook 2010 contacts calendar

I'm no longer able to sync contacts, calendar or notes from my computer's Outlook using iTunes. For a while I was getting a message that the server could not be reached for resolving conflicts - probably got that message every sync for a month or so and just ignored it. Then I followed online instructions for dealing with that problem and renamed the file conflicts.syncconflict. The instructions suggested that this would cause creation of a new conflicts.synconflict file, which it did. But then the sync just seemed to hang on the contacts portion of syncing, even if I left it for a couple of hours. So I renamed the old file back to conflicts.synconflict.
Now sync doesn't work at all for me if I try to sync any of Outlook contacts, calendar or notes. If I disable all those, the sync works for things like apps, etc.
I have already tried:
     checking latest version of iPhone software
     in iTunes, clicking edit / preferences/ devices / reset sync history (not sure whether this button really does anything or not)
     using outlook's scanpst.exe to check for corruption of my main outlook files and most of my ancillary folders
     resetting the iPhone (pressing the button upper right and the circular button at the bottom for several seconds)
     trying the sync after rebooting the computer and not turning on Outlook in the interim
The present symptom is that the attempted sync just hangs on the syncing contacts stage, and won't complete. I can cancel the sync, but I can't complete it (unless I uncheck syncing with all the Outlook data). I'm not getting any error message.
This is what I'm using:
          iPhone 5
          iTunes version 11.1.5.5
          iPhone software Version 7.1 (11D167)
          Windows 7 Home premium
           Outlook 2010
          Asus G74SX computer
It is March 27, 2014.
Suggestions welcome. I'd like to be able to sync my contacts and calendar.

Hey Steve,
I had this problem as well and found a way how to solve this:
You need to reset your iPhone by pressing the Home button and the Power button simultaneously until the iPhone reboots.
After it rebooted I unlocked the phone, connected it to my PC and ran the iTunes sync without any problems.
Hope this helps with your issue as well.
Best
Alex

Outlook 2010 search for contacts of connected account

Hello.
My client has one issue: they can search contacts in their exchange account but the results don't return contacts from an account that she is authorized to (she can see emails from this other account). She doesn't remember what triggered it she just said
it stopped working. The other person has Mac. How do you enable or troubleshoot search shared contacts from connected accounts?
She is using Windows 8 and Outlook 2010 and they have internal exchange server 2007. I have seen this post: http://social.technet.microsoft.com/Forums/en-US/0403a096-49b1-4a87-a34f-44566c9cf9ab/outlook-2010-searching-a-shared-users-contacts?forum=outlook
where it points me to another site but it doesn't say what the problem could be if you can't search from shared contacts.

Hi,
Is the user searching within the shared Contacts folder?
Switch to Outlook Online Mode and search, does the issue persist?
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install Configuration
Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

Outlook 2010 prompt for credential when connecting to Exchange 2013 mailbox

I have 4 server Exchange 2010 with DAG and one server Exchange 2013, i've migrated some mailbox to the new 2013 server.
I'm having a problem with some Outlook 2010 that sometimes (not always) requires credential to connect to mailbox in a server Exchange 2013, but only
when Cache mode is enabled.
The client ask for credential and dont connect to mailbox until I change in online mode.
In Online Mode, everything works fine.
I don't have Public Folders, so the check box Download Public Folder is not selected and the authentication mode is "Negotiate".
Thanks in advance.
Elisa

Hi,
As far as I know, by default, shared mail folders not public folders are downloaded in Cached mode in Outlook 2010 and Outlook 2013:
http://support.microsoft.com/kb/982697/en-us
Please check if there is shared folder in the problematic Outlook 2010 client and try to check if the issue still exists with the same account on other Outlook client.
Best regards,
Angela Shi
TechNet Community Support

Outlook 2010 - Shared Calendar Issue - "No Connection"

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