Outlook 2010 shared mailbox in cache mode not updating Inbox automatically

I have a user who has XP on his desktop, running Outlook 2010, connecting to a Exchange 2010 w/SP2.  I recently added a shared mailbox for him to monitor. I did it the old way by adding additional mailbox to his client (outlook 2010) pc.. I understand
now  that in 2010 SP1 or greater that you can simply do this from the exchange server by granting full access permissions.  Either way, the user sees the mailbox and gets email in the shared mailbox ONLY when he clicks on the inbox and
clicks on Update Folder. For some reason it is not auto updating new email. His personal account works fine, meaning when a new email is received it comes in and you see new mail.  The account is in cache mode and I've looked at other shared
mailboxs that are working fine and the settings look the same? I'm not sure why this shared mailbox is not updating? 
William McConnell

I can see this is an old thread but I have a relevant question.
This workaround does indeed work but what else is possible to do? The cashed mode is more or less necessary when working with large shared mailboxes.
Niklas

Similar Messages

  • Outlook 2010 Shared Mailbox Outbox Send Immediately Issue

    Hello, 
    So we have a weird problem tat we have being trying to diagnose for a while and I think that I have finally got to the bottom of the problem, just now need to find a solution.
    We have a shared email email account. This is set up as shared mailbox in exchange (2010) with Full Control and Send On behalf of privileges given to three users. Each of these users has added this shared mailbox
    as a second account to their outlook (2010) profile.
    The Problem we have appears to be two fold. For some reason emails are not sent immediately for this account even though this is value of the setting in outlook. This puts an email in the shared mailbox outbox. We then have a race condition where by the
    first user of the shared mailbox whose outlook client does a send an receive first becomes the user who sent the email on behalf of the shared inbox rather than the user that hit sent. This has caused mild confusion for the recipients as signatures of the
    email does not match what outlook is displaying.
    So, firstly is this expected behaviour for shared accounts, that the outbox is shared so this race condition will always exists?Secondly, any idea why on this second mailbox attached to outlook emails are not always sent immediately? In fact this appears
    to be a bigger problem, email not getting sent until people hit send and receive has just happened to someone else. What can I do to diagnose this issue?
    Cheers
    Rich

    Hi,
    Based on the description above, the issue is that when you send an email message from a shared mailbox, the sent email message remains in your Outbox until you manually perform a Send/Receive operation.
    As far as I know, this problem occurs when both the following conditions are true:
    Your Outlook profile is configured in online mode (not cached Exchange mode).
    You have the DelegateSentItemsStyle registry value set to
    1.
    If you are using Online Mode, please switch to Cached Exchange Mode to check the result, if the issue doesn't occur then, please note there is no resolution to this problem other than to either switch your profile to cached Exchange mode or set the DelegateSentItemsStyle
    registry value to zero (0). Additionally, if your mailbox is located on Microsoft Exchange Server 2010 (or later), the Exchange administrator can configure similar behavior on the server.
    Important
    Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it,
    back up the registry for restoration in
    case problems occur.
    To change the value of DelegateSentItemsStyle to 0 in the registry, follow these steps:
    Exit Outlook.
    Start Registry Editor.
    In Windows 8 and Windows 8.1
    Swipe in from the right to open the charms, tap or click Search, and then type
    regedit.exe in the search box. Or, type regedit.exe at the Start screen, and then tap or click
    regedit in the search results.
    In Windows Vista and Windows 7
    Click Start, type regedit in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or click
    Allow.
    In Windows XP
    Click Start, click Run, type regedit, and then click
    OK.
    Locate and then select the following registry key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\<var>x</var>.0\Outlook\Preferences
    Note In this key path, the placeholder <var>x</var>.0represents
    15.0 for Outlook 2013, 14.0 for Outlook 2010,
    12.0 for Outlook 2007, and 11.0 for Outlook 2003.
    Select the DelegateSentItemsStyle value.
    On the Edit menu, click Modify.
    Type 0, and then click OK.
    Exit Registry Editor.
    Start Outlook.
    More details about the issue can be found in this kb below:
    Email remains in the Outbox when you use the DelegateSentItemsStyle registry value
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected].

  • Outlook 2010 shared mailbox marked as read/unread issue

    Hi Outlook Pro's,
    We've got a weird issue on a shared e-mail account in exchange. 2 users accessing the shared account currently experience this issue whereas another one works fine and we're trying to determine the source of the problem.
    When browsing the shared e-mail account's inbox, and opening an e-mail, the e-mail isn't marked as read in the inbox. This is a problem as other users viewing the same e-mail account can't see whether the e-mail is being serviced.
    However, if we categorize the e-mail, it is marked as read/unread instantly. Or if we switch to the users personal inbox and back again it changes the read/unread status.
    User services has tried the following:-
    1. Changed Reading Pane options for when the mail item is marked as read.
    2. Enabled the reading pane addon for Outlook.
    3. Repairing the OST (clearing the exchange cache)
    3. Switching the effected user to another computer, it's almost like the problem follows their profile.
    The e-mail account is shared between 5 users, only 2 of which are experiencing this problem.
    Is there anything else we can try on the user end?
    What should we investigate in Exchange?

    Analysed first according to your description.
    1. Changed Reading Pane options for when the mail item is marked as read. - no option problem
    2. Enabled the reading pane addon for Outlook. - What's add-ins in your site?
    3. Repairing the OST (clearing the exchange cache) - Not the problem for data file itself
    4. Switching the effected user to another computer, it's almost like the problem follows their profile. - Not the problem related the shared mailbox
    5. The e-mail account is shared between 5 users, only 2 of which are experiencing this problem - conflict with the result of Point 4, it looks the local profile still be the doubt..
    At this point, please try to run Outlook.exe with safe mode on those two problematic computers and avoid any add-ins interrupt. You may also use the switch command-line /cleanviews to check the result as well.
    On other hand, please double confirm if the problematic computers' connection status vs. none-issue machines'. Using the cable connection with the same network speed? RPC/MAPI or RPC over http? etc... Any difference might be the cause.
    Tony Chen
    TechNet Community Support

  • Outlook 2010 - Shared mailbox copies sent items into inbox

    Good afternoon, I have a customer which recently requested a shared mailbox addition for group emails within his team (all accounts are Exchange).  The shared mailbox is duplicating sent items in the inbox of the shared account. The default account
    functions normally with sent items only residing in the sent items folder.
    All the settings appear normal on the cliet side, what am I missing?
    Thanks in advance,
    Mack

    Hi Mack,
    Does this issue occur on all the users who add the shared mailbox or just several users?
    If this issue only occur on one user, please recreate Outlook profile to have a try.
    You also can use OWA to help you check on the issue:
    <1> Grant one user with full access permission on the shared mailbox.
    <2> Login with OWA, and use the shared mailbox to send one email, then check if the sent item email will be copied to the inbox.
    Thanks,
    Evan

  • Outlook 2010 clients connected to Exchange but not updating

    Hi, I am running a single Exchange 2013 server at CU6, with clients running Outlook 2010 with SP2.
    Clients are connected to Exchange without a problem, but Outlook is not updating, even though clients are set to do a full send/receive every 2 minutes. Users are getting new email on their phones but it doesnt arrive in Outlook even after a full 2 minutes. 
    By disabling Cached mode, Outlook then updates correctly. Checking the Connection Status, I find only 1 connection to Exchange. Ran the Auto-configuration test, and it's clean.  Ran tests at https://testconnectivity.microsoft.com/ and all was fine. I
    would appreciate any assistance.
    THANK YOU,
    Mike
    Regards, Mike

    Hello,
    From your description it sounds like there may be some corruption in the OST file (or maybe for some reason something else has the OST file locked).  Some things to try:
    Shutdown Outlook and make sure there are no Outlook.exe's running in task maanger.  Once that's done try to rename the user's OST file.  If you get an error saying the file is locked that's your issue.  You should be able to figure out what
    process has a lock on the OST file wiht either something like handles.exe or my personal favorite procmon.
    If you can rename the OST file without issue then that would point me to an issue with the OST file.  At that point I would try to create a new Outlook Profile in cached mode and recreate the OST file. 
    It also might be worth while installing the latest updates for Outlook 2010 if you haven't done so already (http://technet.microsoft.com/en-us/library/dn803988(v=office.14).aspx)

  • Outlook 2010 Shared mailbox

    Hello,
    It is my companies' policy that users are not allowed to share a network login so in order for more that one person to get a department email(with a department inbox) they are curently sharing a mailbox for that department. The problem is when they
    are logged in to their Outlook profile and they try to send an email from that inbox is appears to the reciepient as being from the user and not the department email. I have instructed the users on using the "from" field when creating a new
    email but I was wondering if there was a way to automate this. (while stil logged into their profile) I know you can change the default account but that is not preferable because they would still have to change the "from" field every time they wanted
    to send from their own profile. I experimented with using a seperate profile but it seems cumbersome to close Outlook and reopen it to use a seperate profile. Is there something I have missed?
    Simply stated I want the user to be able to be logged into their Outlook profile, but be able to send as another user when that inbox is selected without user input. Thanks.

    I have found my answer. Moderator please close this thread. Thank you.

  • Sent Items (cached mode) not going to shared mailbox 'sent items.' Permissions Correct.

    Hello,
    I have about 15 users that work out of a shared mailbox.  According the article below, the email should go the the 'sent items' folder of the shared mailbox and this is not happening.
    http://blogs.technet.com/b/maliks/archive/2013/01/14/how-to-have-separated-sent-items-folder-in-shared-mailbox-in-outlook-2007-and-2010-exchange-server-2007-or-2010.aspx
    The users have Full Control Permissions - set from Exchange Mgmt Console.  They are members of the Security Group that has FC Permissions.  Outlook is in cached mode.
    Do the user accounts needs FC Permissions directly on the mailbox - as opposed to using a Security Group?
    Please Advise,
    Thank you

    I have not added the registry entries.
    Per the article - I have all users setup as described below - which is listed as the 2nd workaround.
    2. For Outlook 2010, you can also add the additional mailboxes as an additional Exchange account for this to work. However, this requires you to have full mailbox
    access rights for the additional mailbox (this has to be set by your Exchange administrator). You can then select it as a sending account and will be sending the message
    “as” that mailbox instead of “on behalf of” that mailbox.
    Thanks

  • Outlook 2013 shared mailbox indexing and search issue

    I have 2 Outlook 2013 clients running in Cached Mode, with Download Shared Folders checked and a delegated mailbox opened via the Account Settings Advanced tab. Both clients are accessing the same delegated mailbox. According to this article (http://blogs.technet.com/b/outlooking/archive/2014/04/28/understanding-search-scopes-in-microsoft-outlook.aspx),
    they should be able to search the Current Folder via WDS, but in both cases, changing the Search Scope to Current Folder causes Outlook to hang for 10-20 minutes.
    This makes searching the delegate mailbox completely unworkable, which is a problem for the 2 P.A.s concerned, as they spend a lot of the day searching for correspondence.
    I have tried rebuilding the search index, with no change in the search behavior. It seems that WDS is not indexing the cached delegate mailbox - how can I correct this?
    Thanks
    Patrick

    Hello,
    Please try to add the following registry key and then restart Outlook to check the issue again:
    Note: Serious problems might occur if you modify the registry incorrectly. For added protection,
    back up the registrybefore you modify it.
    Registry data to index shared mailboxes:   
    Key: HKLM\software\policies\Microsoft\windows\windows search   
    DWORD: EnableIndexingDelegateMailboxes   
    Value: 1
    Please let me know the result.
    Regards,
    Steve Fan
    TechNet Community Support

  • Outlook 2010 - Two Mailboxes - How to force "From" value to match the mailbox you are replying from

    Hi there,
    The scenario:
    Exchange 2010 and Outlook 2010
    Two mailboxes - the users personal mailbox and a shared mailbox. 
    Is there a way to configure Outlook 2010 so that if the user replies to an email that has been sent to the shared mailbox, the reply will automatically be sent from the shared-mailbox address and conversely
    if the user replies to an email that has been sent to their personal address, the reply back will automatically be set to send from their personal address.
    At the moment I have enabled the "From" field but this is not ideal as it is easy to forget to change the address if you are busy.  Also, they seem to think this was possible in Outlook 2003 so I would be surprised if this was a deliberately
    dropped feature from Outlook 2010.
    Many thanks for your time,
    Tony

    This is by design
    when you want to reply from shared mailbox you can use OWA
    Open owa login with your credentials
    https://mail.domain.com/
    in the url above suffix the shared mailbox email address this will show you the OWA view of Shared mailbox
    it will look like https://mail.domain.com/[email protected]
    Anil Kumar (MCITP)

  • IPhone 4S Outlook 2010 shared Calendar problem

    Hello all,
    There problem to see in Outlook 2010 shared calendar in iPhone 4S. In iPhone 4S there is seen owner calendar of added Exchange Server account, but I need to see other one person shared calendar which is impossible to see. I see in iPhone 4S two calendars as added, but when I open calendar I see entries only for one account.
    Where is problem and how to solve it?
    Thanks.
    Best Regards,
    Girts

    I had the same problem where I could open a shared calendar in OWA but it would not work in Outlook 2010. When I clicked on the shared folder I got the error message 'outlook cannot open this folder'. The problem ended up being that the person
    whose calendar was being shared was hidden on the exchange server ('hide from exchange address lists' had been selected). To resolve the issue we had to unhide the user, update the OAB on the server and then update the OAB on the desktop. We could then share
    the calendar, accept the share and then hide the user again.
    Sounds like I have the same issue too.  Where do I go to do all the resolve part?  Where do I unhide the user?  I am guessing OAB means offline address book.
    Thanks
    Paul

  • Exchange - Outlook 2010 - Additional mailboxes are re-added

    Hello,
    i am having the problem that some additional mailboxes are re-added to my outlook-profile.
    I did have full-mailbox-access in the past, but this is a few months ago.
    I tried this :
    http://www.interworks.com/blogs/ijahanshahi/2012/05/18/outlook-2010-additional-mailbox-will-not-close
    but after a new login, the mailboxes are re-added again.
    I can not open these mailboxes, because i don`t have access to them.
    These mailboxes are not shown in the account-settings-tab in Outlook.
    Anybody with a solution for this?
    Thx 

    Hi ,
    1.Through dsa.msc Just take the object path of the mailbox which is auto mapping to your mailbox.
    2.Login in to your domain controller and open a tool called ADSIEDIT through run prompt.
    3.Then connect the default naming context (domain name) through ADSIEDIT tool and then expand it.
    4.Then you can see the structure as same as OU. From there you can able to find the account  which is adding automatically to your account by referring the object path which was taken from the step 1.
    5.Just go to the properties of the mailbox and then look for the attribute msExchDelegateListLink
    .On that attribute you will find the list of  values which is having automapping access
    to that mailbox.On that you should have to delete the value which belongs to you mailbox.
    Thanks & Regards S.Nithyanandham

  • MS Outlook 2010 Add in Create pdf - does not create pdf of draft emails- Adobe Acrobat Pro X

    In MS Outlook 2010 Add in Create pdf- does not create pdf of draft emails- this maybe the case, but just wanted to make sure this is normal for the program- though I guess one can print as an Adobe pdf but it does not maintain the hyperlinks of email addresses etc. the functionality is compromised in a print vs create a pdf.

    Here's a workaround by the team:
    Right click on the message from Explorer list view or folder view and chose the option to convert to PDF.

  • When I accept meetings in outlook 2010 on my Iphone it does not send my acceptance to the requestee.  How do i fix this

    When I accept meetings in outlook 2010 on my Iphone it does not send my acceptance to the requestee.  How do i fix this

    Outlook 2010 is an email client that runs on a PC. It does not run on an iPhone at all.
    Is this a corporate email account? What did your IT department say when  you went to them about the problem?
    The ability to correctly process meeting requests when using an Exchange server depends on the version of Exchange your organization is running. It has nothing to do with what mail client you use on your PC.

  • HT4993 my emails are not updating itself automatically. I only get emails if i open the mail application in my iphone. How to update emails automatically?

    my emails are not updating itself automatically. I only get emails if i open the mail application in my iphone. How to update emails automatically?

    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    *Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.org/kb/Safe+Mode

  • Outlook 2007 cached mode not working for old exchange 2003 users

    For some reason outlook isn't receiving emails straight away when in cached mode for users which we moved (few years ago) from exchange 2003 to 2007 (we now have everyone on exchange 2010). I checked the security tab in AD and compared new and old users
    and the permissions are completely different.
    Creating a new AD account and linking the old email account to it, fixes the issue but that's not really an option for over 100 users.
    Has anyone else had this issue?

    Hello,
    What's the difference between the permissions?
    Can the users receive emails from OWA?
    In addition, please make sure your Outlook 2007 has installed the latest update. And try to use
    outlook/cleanips and check if it helps. See:
    http://support.microsoft.com/kb/968773/en-us
    Best Regards,
    Steve Fan
    TechNet Community Support

Maybe you are looking for