Outlook 2010 sp2 application crashes

some of the users when they receive an email and outlook want to update, it crashes and gives me " outlook has stopped working error 1033"
i always backup the mailbox and delete the email an re-create it from scratch but it's not a solution for my problem can someone help

Hi,
Are you saying that Outlook 2010 will crash upon receiving emails? If possible, please share the crash logs, we shall have a further look then.
When you say "delete the email an re-create it from scratch", do you mean remove the email account from Outlook, then re-add it?
A lot of reasons may cause this kind of Outlook crash error. Let's first try the following steps to troubleshoot the issue:
Try to install any available updates, then verify result. It's always a good idea to keep your current up to date.
Disable virus scanner integration. A virus scanner will scan each email that received, this might cause the issue. So if you do have a virus scanner installed which integrates itself with Outlook, disable this integration and try again.
Have a try in Outlook safe mode and see if issue persists: Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter. This will help to determine whether the issue was caused by third party add-ins.
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Similar Messages

Deploy Default Font Settings with Outlook 2010 SP2

Hi team
Until Office 2010 SP1 it was possible to deploy a registry key to set the default fonts in Outlook. This was the following key:
HKCU\Software\Microsoft\Office\14.0\Common\MailSettings\...
This keys remained after a user logged in the first time to a computer resp. after the user started Outlook the first time.
Now with installed SP2, this keys are deleted after the first start of Outlook and a REG_EXPAND_SZ string called "Template" is created.
Is this issue known and whats the solution to deploy default fonts in Outlook 2010 SP2.
Regards,
Stephen

Hi,
Please add the registry key manually after the user logged in the first time, does this registry key still takes effect then? If yes, try to deploy this registry key via OCT to check the result.
For this kind of issue, one method I suggest is to deploy a NormalEmail.dotm template to users, in which the default font has been configured. For example, put it on a network shared location, use a startup script to remove the existing template on the user's
client, then copy the shared template to each user's local path. The location should be: C:\Users\<username>\AppData\Roaming\Microsoft\Templates.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here.

Outlook 2010 SP2 - Error when editing shared calendar: Post Exchange 2013 CU2 Migration

Hi there,
I have a strange comportment with Outlook 2010 SP2 and Exchange 2013 CU2 and i really need your help.
Frequently, when an user (who has the good permissions for) want to edit a shared calendar (edit a meeting or add one), he has this error message:
" Cannot display the folder. Your server administrator has limited the number of items you can open simultaneously. Try closing message you have opened or removing attachments and images from unsent messages you are composing "
I see anything in the Exchange server event log but i have each time, an error message in the client event log:
" Microsoft Office14 Alerts ID 300"
Everything work very well with Outlook 2013.
Many thanks in advance for your assistance, and I am looking forward to reading from you.

Hi,
According to your description, the issue is related to your Office 2010 client.
And the issue can be resolved by installing the Microsoft Office 2010 Deployment Kit.
Here are the steps you can refer to :
1. Open a command prompt with administrative permissions.
2. Browse to the directory that contains the Offvirt.msi.
3. At the command prompt, run the following command:
msiexec /i OffVirt.msi [licensing flags]
You must enter a correct licensing flag in the following list to correctly configure the Deployment Kit. Otherwise, functionality may be incorrect.
For more information, you can refer to the following article:
http://blogs.technet.com/b/virtualworld/archive/2010/07/07/microsoft-has-encountered-an-error-with-licensing-and-will-need-to-close.aspx
If you have any question, please feel free to let me know.
Thanks,
Angela
Angela Shi
TechNet Community Support

Users inbox blank in Outlook 2010 SP2 on all computers, but visible in OWA and Activesync

User uses Outlook 2010 SP2 and her inbox is blank. New profile, even new computer she's never logged into has the same issue. All mail is visible in her other folders in Outlook, in addition to in OWA and activesync clients. I've created a rule in OWA to
move all new mail that comes into her inbox into a new temporary folder in her mailbox, and that works as a temporary work around. outlook.exe /cleanviews and disabling all addins has no effect.
If I right click on the real inbox and click open in new window a message appears "cannot open the outlook window".
I thought maybe there was a corrupt message in her inbox so I moved everything from the last three weeks to a temporary folder through OWA, closed and reopened outlook on the client machine and same issue. The unread count is updating correctly on the broken
mailbox however.
Thoughts?
Exchange (1 server - SBS 2011) version: 14.1 (build 218.15).
Outlook 2010 SP2 MSO (14.0.7113.5005 32bit)

Hi,
To narrow down this issue, I would like to confirm some information:
Whether this issue still happen when configuring the user's profile on other computers.
Running "outlook.exe /cleanviews" to reset views on the problematic computer has no effect.
Workarround:
Try to run the /resetnavpane command:
Close Outlook.
Launch the Run dialog box.
Type Outlook.exe /resetnapane, then click OK or press
Enter.
If this step did not solve the issue, please take the steps in the following link.
Repair your Outlook Data Files(.pst and .ost)
Regards.

Necessary to have Outlook 2010 SP2 for Service Pack 3?

Hi
we are planning to update our Exchange 2010 SP2 UR7 to SP3 UR5.
Is it mandatory to have Outlook 2010 SP2? Are there any known issues?

Hello,
Service Pack 2 for Outlook is recommended because it provides additional fixes and updates for Office 2010. But Exchange Server 2010 SP3 will work with Outlook 2010 SP1.
Here is description of SP2: http://support.microsoft.com/kb/2687455/en-us.
Hope it helps,
Adam

Outlook 2010 SP2 error Office11ShipAssert

Good Day,
I originally placed this in the Office forum but did not get any help.
So I figured that perhaps I need to put this in the Office support forum. About a week ago after I applied SP2 give or take I started getting the following errors and the error repeats itself over and over again. I have repaired Office with no
luck. I can't even find what Office11ShipAssert is so I am not sure what I am looking for. I have tried entering into safe mode which appears to work but when I remove add-on one at a time nothing appears to work.
I am not even sure if Safe mode even works as the results get confusing.
I thought it may have been the VB add-on but as of today that is incorrect.
When I start up outlook after a few a few minutes I get the errors that are below.
I have also renamed my OST file and rebuilt it figuring that perhaps there may be some sort of corruption within the file.
Now I understand that there is an issue with SP2 and 2010 when it comes to calendar errors which appears
not to have been fixed. I do not know if these would be or are related to those errors but to trouble shoot I have removed all my PST files at this time.
If anybody has any idea what are causing these errors or how to fix it would be greatly appreciated. I am at the point of uninstalling Office and doing a clean install back to Office
2010 SP1. As I did not have these errors when I was on that version.
The system is fully patched and I am connected to a exchange 2010 SP2 server. I do not appear to be having issues just these errors that keep coming back.
Thank You
Adam Raff
Log Name:      Application
Source:        Microsoft Office 14
Date:          3/3/2014 12:36:18 PM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft Office 14" />
    <EventID Qualifiers="49152">5000</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:18.000000000Z" />
    <EventRecordID>61665</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>Office11ShipAssert</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
</EventData>
</Event>
then I would get the following error
Log Name:      Application
Source:        Windows Error Reporting
Date:          3/3/2014 12:36:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f
Analysis symbol:
Rechecking for solution: 0
Report Id: 531db1d4-a2fa-11e3-9ef1-842b2b9a1d57
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:20.000000000Z" />
    <EventRecordID>61673</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>8096914</Data>
    <Data>21</Data>
    <Data>Office11ShipAssert</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr</Data>
    <Data>C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>531db1d4-a2fa-11e3-9ef1-842b2b9a1d57</Data>
    <Data>0</Data>
</EventData>
</Event>
Version=1
EventType=Office11ShipAssert
EventTime=130385170645103870
Consent=2
UploadTime=130385170645103870
ReportIdentifier=71f1de7e-a492-11e3-9ef1-842b2b9a1d57
Response.BucketId=8096914
Response.BucketTable=21
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=6xk3
Sig[1].Name=Problem Signature 02
Sig[1].Value=14.0.7015.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Sec[0].Key=No2nd
Sec[0].Value=2
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Non-critical error
ConsentKey=Office11ShipAssert
AppName=Microsoft Outlook
AppPath=C:\Windows\System32\DWWIN.EXE

Hi,
When did you get this error? Does it pop up when you launch Outlook?
Please try to repair the net framework to check if it helps:
http://support.microsoft.com/kb/2698555/en-us
In addition, we can try to locate the following registry psth:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook
and then rename the \Outlook part of this key to \Outlook-1, restart Outlook to check the result.
Note:
Serious problems might occur if you modify the registry incorrectly. For added protection,
back up the registry before you modify it.
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Error Office11ShipAssert in Outlook 2010 SP2

Good Day,
About a week ago after I applied SP2 give or take I started getting the following error (listed below) in the app event log and the error repeats itself over and over again.
I have repaired Office with no luck. It appears to be related to Outlook from what I can see from the event log yet I can't even find what Office11ShipAssert is so I am not sure what I am looking for.
If anybody has any idea what this is or how to fix it would be greatly appreciated.
The system is fully patched and I am connected to a exchange 2010 SP2 server.
I do not appear to be having issues just these errors that keep coming back.
Thank You
Adam Raff
Log Name:      Application
Source:        Microsoft Office 14
Date:          3/3/2014 12:36:18 PM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft Office 14" />
    <EventID Qualifiers="49152">5000</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:18.000000000Z" />
    <EventRecordID>61665</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>Office11ShipAssert</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
</EventData>
</Event>
then I would get the following error
Log Name:      Application
Source:        Windows Error Reporting
Date:          3/3/2014 12:36:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f
Analysis symbol:
Rechecking for solution: 0
Report Id: 531db1d4-a2fa-11e3-9ef1-842b2b9a1d57
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:20.000000000Z" />
    <EventRecordID>61673</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>8096914</Data>
    <Data>21</Data>
    <Data>Office11ShipAssert</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr</Data>
    <Data>C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>531db1d4-a2fa-11e3-9ef1-842b2b9a1d57</Data>
    <Data>0</Data>
</EventData>
</Event>

Hi,
As of right now I still have the problem I went in and slowly disabled all my add-on and I am still getting the same error.
When I went into safe mode yesterday I thought it fixed it but I guess I was wrong which is why I was disabling the add-on one at a time to see which one was causing the issue.  I believe the SP2 is causing the issue with outlook as I never had
this problem before. I am at the point that I may have to remove SP2 (I understand this was buggy anyway for 2010) I found the follow which is a wry file perhaps if somebody can help figure out what it means it would be a great help.
Version=1
EventType=Office11ShipAssert
EventTime=130385170645103870
Consent=2
UploadTime=130385170645103870
ReportIdentifier=71f1de7e-a492-11e3-9ef1-842b2b9a1d57
Response.BucketId=8096914
Response.BucketTable=21
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=6xk3
Sig[1].Name=Problem Signature 02
Sig[1].Value=14.0.7015.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Sec[0].Key=No2nd
Sec[0].Value=2
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Non-critical error
ConsentKey=Office11ShipAssert
AppName=Microsoft Outlook
AppPath=C:\Windows\System32\DWWIN.EXE
I am not sure what to do next except uninstall and try to reinstall office from scratch and see if that fixes the problem.
Adam

Search issue with Outlook 2010 SP2 in Online mode

We are dealing with a weird issue that started after a routine maintenance window this past week. We took our Exchange 2010 server down while we performed maintenance on our SANs. After bring the servers back up we have developed an issue in
Outlook with searching. When a user searches for emails only those that are before the outage are returned in the resultant set even if an email from after the outage matches the search. However, if you search from OWA all the expected results
are returned. Please remember that we are in Online mode with Outlook and not cached mode.
I can say that I have checked Exchange and it appears that all indexes are fine and the fact that OWA returns the correct result would prove that.
One other thing to note. If you do an Advanced Find in Outlook and select frequently-used text fields it give weird search results, but it will include the emails from this week.
What am I missing? I can't think of anything else to look for.

Hi,
Based on my knowledge, when Outlook is in Online Mode, the search is based on the Exchange Search Service. Although the search works on OWA, I still suggest you try re-indexing on Exchange Server to check the result.
Moreover, there are some steps we can perform to narrow down this issue:
1. Switch to Cached Exchange Mode, then the Index is based on the local computer, check if then the issue persists. If the issue persists, we can say it's not about the index, maybe something else stops Outlook from searching properly, such as an add-in.
Also, it can be a workaround if it works in Cached Mode.
2. Create a new Outlook Profile to setup the account, check if the problem persists. Please do not remove the previous profile as this is just a test, I want to know if the problem persists with a new profile.
Please feel free to post back with more details.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here.

Outlook 2010 keeps crashing

Office Outlook 2010 continues to crash. I've uninstalled and re-installed the Office 2010 package and the problem persists. I running Windows 7 Professional 64 bit, and Office 2010 Professional. Outlook had been workout with only an occasional hang when
I attempted to Send/Receive e-mails. This morning there was a Windows update. After the system rebooted, and the updates were being configures on reboot. the process hung at 32%. I shut the system down and restarted. All seemed fine until I had
the Outlook problem. I've backed up the Office files and exported all the data from Outlook. Uninstalled the Office 2010 Professional product, downloaded it from the Microsoft site and installed it. It applied updates and I activated the product.
While it will send and receive e-mail, it continues to crash. I do not have to be doing anything for it to crash. Previously I had uninstalled all com Add-ins and still had the problem. before un/re-installing I ran the Microsoft diagnostics program
and it found no errors. With the add-ins re-installed (after the un-re-installation the problem is the same.
Neil Cook, NYC

Hi,
Since this issue occurs when you are sending/receiving emails, I suggest you try to repair Outlook Data File to check the result:
http://support.microsoft.com/kb/272227/en-us
Please also go to Event Viewer to check the Application logs:
Press Win + R, type "eventvwr", press Enter.
Although you have uninstalled and re-installed Office, have you re-created the profile? If not, please create a new profile to setup your account in Outlook:
http://support.microsoft.com/kb/829918/en-us
If the issue persists after these steps above, we may need to perform a clean boot to determine if background programs are interfering with Outlook:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 and Exchange 2007. Outlook crashes when user opens it. Event ID 55, 100 and 3036

Hello,
We are running Exchange 2007 on our server and our user clients use Outlook 2010. One of my users is having the following issue. Whenever he opens Outlook 2010, it would crash and show this message: "Microsoft Outlook has stopped working. A problem
caused the program to stop working correctly. Please close the program". I tried recreating his Outlook profile and the issue persisted. I also tried to create his Outlook profile on a different computer and same message shows up. Both computers are domain
joined.
I checked Event Viewer both on his computer and the other computer I tried to set up his Outlook profile on. Both machines showed the same three error logs:
-First error log:
Log Name: Application
Source: Microsoft-Windows-Search
Date: 9/12/2014 12:34:16 PM
Event ID: 3036
Task Category: Gatherer
Level: Warning
Keywords: Classic
User: N/A
Computer: OSD-Assistant10
Description:
The content source <mapi://{S-1-5-21-3579767609-4209606035-2604604182-1235}/> cannot be accessed.
Context: Application, SystemIndex Catalog
Details:
No protocol handler is available. Install a protocol handler that can process this URL type. (HRESULT : 0x80040d37) (0x80040d37)
-Second Error log:
Log Name: Application
Source: Application Error
Date: 9/12/2014 12:34:13 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OSD-Assistant10
Description:
Faulting application name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Faulting module name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Exception code: 0xc0000005
Fault offset: 0x00011c8a
Faulting process id: 0x8e0
Faulting application start time: 0x01cfceafa6be0255
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 025ffc35-3aa3-11e4-bb89-001f2937f524
-Third Error log:
Log Name: Application
Source: Outlook
Date: 9/12/2014 12:34:10 PM
Event ID: 55
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: OSD-Assistant10
Description:
Calendar Folder New Download
This leads me to believe the problem has to do with his Exchange User Mailbox account. But I have no clue what could it be. He is the only user experiencing this problem.
Any help is greatly appreciated!! Thanks!

Hi,
Sorry for my delay. Have the issue been resolved?
If there are too many items in the problematic user's mailbox, please delete some and check whether the Outlook can be opened. Please uncheck Use Exchange Cached mode to use Online mode and confirm if the user can access the mailbox for Outlook.
Also try to connect to this user's maibox from your working machine with Outlook. Then check whether it works.
Regards,
Winnie Liang
TechNet Community Support

EMET5 - Outlook 2010 - DEP repeat alerts

Ran into an interesting problem tonight when using Outlook 2010 SP2, EMET 5 on Win7x64.
The DEP setting is set to Always On. Anyways, once I clicked on the Task side panel, Outlook crashed. A single EMET notification regarding DEP appeared, which I clicked OK and send additional info to MS. Then more and more EMET notifications
kept appearing, even though Outlook no longer was running. The mouse pointer kept on getting repositioned to the EMET 'send more info to Microsoft' dialog, which meant I couldn't use the PC or acknowledge any of the new alerts popping up. These
notifications kept continuing to show up so I rebooted the PC.
Sysinternals Process Explorer showing Outlook is not running when the alerts are being displayed:

Outlook 2010 - Move to public folder brings an error "the folder is not available"

Hi
we have exchange 2010 SP3 in our organization
clients use both 2010 SP2 \ 2013 outlooks
when moving an item from the mailbox to a public folder directory the item moves successfully, and the directory is added to the recent directories under the "Move" button.
then, when I try to move another item to a public folder directory from the dropdown recent list I get the error message:
"The folder is not available"
obviously it's available as I can do the same action manually. it happens on Outlook 2010, Outlook 2010 SP2 and Outlook 2013
for all the users
so it's not a profile or a user's issue
I saw many posts with the same error but they mostly talk about pst files and the solution is the kb
2405793‎ which is already included in SP2 + out users don't use pst. everything is in exchange
hope to get some answers before I open support case at MS
Tamir Levy

Hi Tamir Levy,
From your description, when you drag an item to public folder, it is successful. When you use the "Move" button to move an item to public folder, it occurred the above error. If I have misunderstood your concern, please let me know.
I recommend you check if the issue also exists via OWA. If the issue doesn't occur when you use OWA, please verify if the issue happens on Outlook online mode or in cached mode.
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

Connecting a SharePoint 2013 Document Library to Outlook 2010 client

Good Day,
Can someone please confirm if you can connect a SharePoint 2013 Document Library to Outlook 2010 client?
I have seen articles, like the one shown below for Outlook 2013 to SharePoint 2013;
http://www.sharepointgeoff.com/how-to-connect-a-sharepoint-2013-document-library-to-outlook-2013/
Please provide a link to documentation to validate what Outlook Office versions will support viewing Document Library from Outlook client from a SharePoint 2013 Document Library.
Thanks in advance for taking the time to review my request.
Regards,
Mark

Hi Mark,
Per my understanding, you might want to connect SharePoint 2013 Document Library to Outlook 2010 client application.
Yes, SharePoint 2013 Document Library can connect to Outlook 2010 client application, the connecting process is similar as what SharePoint 2013 connect to Outlook
2013 client application does.
Thanks
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Outlook 2010 Signature: Resizes GIF-pictures when you do not have 100% dpi set on display settings

Our automatic signature tool creates signatures for all our employees. The signature works fine until people with non-100% dpi setting on display (e.g. medium 125% or Larger 150% in Control Panel > Display) try to edit their generated
signature and saves. Suddenly the images get resized and blurry, even if it is not displayed as resized when save the updated signature.
It works fine to edit and save if you have display DPI set to 100%.
The company logo is 127x38 pixels, 2,15KB GIF file.
Is this a known bug or something else? I'm not sure its fair to blame the signature-tool as it works okay before the editor has been doing its stuff.
Another strange thing. If I have edited a signature in 125% and saves it. I send an email and the signature logo is blurry. But if I change display DPI to 100% and send another email (logoff and logon first to change dpi) then the logo is fine again.
Seems like the logo is bound to text size

Our company is having this exact same problem. We have Outlook 2010 SP2 and Windows 7 SP1 Enterprise. As the OP we have a signature creation tool that helps us create these HTML signatures dynamically. OP did you ever resolve this issue?
However, in our situation our logo gif image is already 96 DPI. Our HTML signatures work perfectly fine when Windows DPI is set to 100%. But, as soon as you go to 125% or 150% we have problems when saving email drafts and sending emails where the
logo increases in size.
Here is an example of the HTML code for my current signature. Any help on this issue would be appreciated. Is there a way to prevent Outlook from doing this when DPI is increase from default. We have a lot of users that need to increase
the DPI to see their PC better.
<HTML><HEAD><TITLE>GK Signature</TITLE>
<META http-equiv=Content-Type content="text/html; charset=windows-1252">
<META content="MSHTML 6.00.6000.16674" name=GENERATOR></HEAD>
<BODY>
<DIV align=left> </DIV>
<DIV align=left><FONT face="Arial" size="2" color="#002654">Ryan Lewandowski</FONT></DIV>
<DIV align=left><FONT face="Arial" size="2" color="#002654">Senior PC Specialist</FONT></DIV>
<DIV align=left> </DIV>
<DIV align=left><IMG alt="Godfrey & Kahn, S.C." hspace=0 src="http://www.gklaw.com/images/logos/gklogo.gif" align=baseline height=17 width=184 border=0></DIV>
<DIV align=left><FONT face="Arial" size="2" color="#002654">780 North Water Street</FONT></DIV>
<DIV align=left><FONT face="Arial" size="2" color="#002654">Milwaukee, Wisconsin 53202-3590</FONT></DIV>
<DIV align=left><FONT face="Arial" size="1" color="#002654">TEL</FONT><FONT face="Arial" size="2" color="#002654"> • 414.273.3500</FONT></DIV>
<DIV align=left><FONT face="Arial" size="1" color="#002654">DIR</FONT><FONT face="Arial" size="2" color="#002654"> • 414.287.9537</FONT></DIV>
<DIV align=left><FONT face="Arial" size="1" color="#002654">FAX</FONT><FONT face="Arial" size="2" color="#002654"> • 414.273.5198</FONT></DIV>
<DIV align=left><FONT face="Arial" size="1" color="#002654">EMAIL<FONT face="Arial" size="2" color="#002654"> • <A href=mailto:[email protected]>[email protected]</A></FONT></DIV>
<DIV align=left><FONT face="Arial" size="1" color="#002654">WWW</FONT><FONT face="Arial" size="2" color="#002654"> • <A href="http://www.gklaw.com">GKLAW.COM</A></FONT></DIV>
<DIV align=left><FONT face="Webdings" size="4" color="green">P </FONT><FONT face="Arial" size="1" color="green">Please consider the environment before printing this e-mail</FONT></DIV></BODY></HTML>

Outlook 2010 "losing messages"

Outlook 2010 SP2
Exchange 2010 SP2
Client domain joined
AutoArchive disabled (completely via GPO, the option doesn't even exist in Outlook anymore as result)
Outlook view reset
User has email disappearing from inbox in Outlook. but it still exists in OWA.
First instance, 3 weeks of November went missing, this was corrected by deleting OST, then allowing Outlook to recreate. A week later, 2 weeks in December went missing.
Any ideas?
Thanks

Hi,
I was thinking if a filter could be the cause, but you have tried resetting View... How did you reset View? If you just tried VIEW tab -> Reset View, I suggest you run Outlook with the switch "/cleanviews" to deeply clean the views.
I assume you have any 3rd-party add-ins? Please check if there are any suspicious add-ins which may cause this issue, especially these add-ins which may have effect on your Outlook Data File(.ost or .pst file).
Please also run Malicious Software Removal Tool to scan your system, check if there are any malware that may cause this issue:
http://www.microsoft.com/security/pc-security/malware-removal.aspx
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 sp2 application crashes

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