Outlook 2010 stopped working

I have used BT-Yahoo webmail and Outlook 2010 to access my BTinternet.com emails for some time. Today, I logged onto webmail and got a new logon page to get to my webmail - all this works fine - I can send & receive emails.
However, when I logged on Outlook 2010, I couldnt send or receive any emails. I rang BT helpdesk but they cant help. Ive tried deleting and reinstalling my email account with the same settings on Outlook - Outlook says the install was successful, but I still cant send/receive emails in outlook.
Any Help would be appreciated,
Cheers Ken
Solved!
Go to Solution.

I have currently only got access to Outlook 2007. Assuming Outlook 2010 is similar on the drop down at the side of the send/receive button there is an entry at the bottom saying "Send /Receive settings". Click that then "Show Progress".
Make sure that the "Don't show dialog box ..." is UNSETand that the Details button is set to show the Details window.
Now when you click "Send/ Receive" you should see your account(s) being processed.
Report back with an update please.

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Outlook 2013 - MS Outlook has stopped working... (sending Email)

Hi everyone, this one is extremely frustrating and hoping you can help.
My colleague has Outlook 2013 running on Win7 Pro. There are two different mail account, both Exchange server.
Everything works fine except Sending mail. Every time we attempt to send an Email Outlook crashes with the following error:
"Microsoft Outlook has stopped working... A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I say every time, but it has occasionally sent Email. Never more than once after starting up Outlook and most often, never.
The accounts work for using OWM. The accounts work fine configured identically on a different PC.
Tried Safe Mode. No help
Uninstalled all AV software. No help
Ran Office Repair (both Quick and Full). No help
Short of completely uninstalling Office, re-installing and recreating the profile from scratch (which I would like to avoid) I'm not sure what else to try!
Any suggestions would be most appreciated.

Hi,
In case there's a corruption in your Outlook Data File, please try to repair the data file(.pst or .ost) and check the result:
http://support.microsoft.com/kb/272227
If you have setup two different Exchange Accounts in one Profile, please try to remove one from the profile, create a new profile to setup the account.
http://support.microsoft.com/kb/829918/en-us
Check if the issue persists with two different Profiles.
Regards.
Melon Chen
TechNet Community Support

Append Emails - "Microsoft outlook has stopped working...". Help !

64 bit
windows 8.1
outlook 2013
acrobat XI (eleven) Pro
Outlook normal, no add in. Have to run as administrator. Lose search facility and other problems but at least the Add in icon is there.
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Hi,
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I've installed Office 2007 with all the patches including SP3 on a new laptop with all Win 7 patches
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Hi Friend,
Might be, there is some issue which creating such kind of bugs and Outlook has been stopped. First open (run) MS-Outlook in Safe mode. To run Outlook in safe mode, follow these instructions:
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2.) Enter or type the “Outlook.exe” in
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To more about different error, their reasons for their occurrence in Outlook and how to fix errors in Outlook, read the given blog: http://www.itninja.com/blog/view/how-to-fix-outlook-errors-manually
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Microsoft outlook 2010 not working after installing proxy server and ForeFront TMG firewall

I am trying to have Outlook 2010 work though proxy server recently installed on internal network, I have configured IE to use the proxy settings, but I cannot find the
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mails and gives error: “receiving reported error (0x800408fc): 'The Server name you entered cannot be found (it might be down temporarily).”
So please help us by sharing how to fix this issue to make Outlook work though proxy server
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Hi,
Are you using Exchange account? If you are changing your Exchange account to use a proxy server, I suggest we can create new profile and automatically re-configuring your account with autodiscover service to have a try:
http://support.microsoft.com/kb/829918
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1. In the Account Settings dialog box, click the
Email tab, click to select the Exchange account, and then click
Change.
2. Click More Settings. On the Connections tab, click
Exchange Proxy Settings.
3. In Connection settings, type the proxy server FQDN under Use this URL to connect to my proxy server for Exchange, click OK to have a try, and then click
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4. Restart Outlook.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2010 not working with I cloud control panel.

Using:
Windows 7 PC
Outlook 2010
Problem free use untill now.
As of a 4 days ago my icloud control panel stopped syncing with my tasks, contacts and calenders to my Icloud account I am using as metioned outlook 2010 , I dont even see the I cloud sycn/refresh button located in the tool bar in outlook 2010. I have been using this plug in for nearly a year with out any problems untill now.
My Email works just fine.
I have tried signing in and out of I cloud, uninstalling the icloud conroll panel, using the repair function, uninstalling the Out 2010 non of which have helped.
ha anyone else had this problem or have an idea on how to resolve it?
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Why are you running Pocket Mirror, do you have a Palm device?
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Outlook 2010 stops receving new emails when in cached mode

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We already tried toggling Cached Exchange mode off and back on several times, the problem still returns whenever in cached mode.
We already tried deleting the outlook.ost file and letting it rebuild several times, the problem still returns.
We already tried deleting the entire Outlook profile and letting it rebuild several times, the problem still returns.
We already tried deleting the entire Windows user profile and letting it rebuild several times, the problem still returns.
We even gave him a whole new laptop, the problem still returned.
Problem started with Outlook 2007, upgraded to 2010, problem returned.
Seems to happen more often when the laptop resumes from sleep, but not always.
Most add-ins are disabled except for McAfee and a few other essential Microsoft ones.
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He does have 8 PST files and several of them are quite large (three are 2GB each, one is 4 GB).
MCITP:Enterprise Admin (Vista/2008), MCSA/MCSE (2003/XP), MCDBA (2000)

Hi Smitty,
If change other user account on his laptop, and use outlook cache mode, is there the same issue?
If not, I recommend you try to move this mailbox to another database, and check the result.
Best regards,
Niko Cheng
TechNet Community Support

Exchange 2013- Outlook will stop working intermittently but OWA works that time

Hello everyone. Hope someone can help me with this issue. We are experiencing a strange issue with our exchange 2013 server. We only have one exchange 2013 server and it is up to the CU2 level. The issue is sometimes the outlook clients
will stop working and the only way to fix this issue is by restarting the server . I tried restarting the exchange services but it didn't fix the issue. The outlook web access will work without any issue during this time. My research indicates
that the exchange server is getting some kind of disconnection/timeout from the Active directory. I can see the following event logs on the exchange server:
Log Name:      Microsoft-Exchange-MailboxDatabaseFailureItems/Operational
Source:        Microsoft-Exchange-MailboxDatabaseFailureItems
Date:          13/03/2014 1:12:20 PM
Event ID:      1
Task Category: Store
Level:         Information
Keywords:
User:          SYSTEM
Computer:      xxEXCHSVR.xxxx.local
Description:
Failure Item (Namespace=Store, Tag=HungStoreWorker, Database=CN=Mailbox Database 0572517180,CN=Databases,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=xxxxxxxxx,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xx,DC=local,
Instance=Mailbox Database 0572517180)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Exchange-MailboxDatabaseFailureItems" Guid="{08E893EA-4C11-4FFF-A737-99B9EEDEE4F4}" />
    <EventID>1</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>1</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-13T02:42:20.026303800Z" />
    <EventRecordID>8180</EventRecordID>
    <Correlation />
    <Execution ProcessID="5980" ThreadID="14380" />
    <Channel>Microsoft-Exchange-MailboxDatabaseFailureItems/Operational</Channel>
    <Computer>xxEXCHSVR.xxxxxx.local</Computer>
    <Security UserID="S-1-5-18" />
</System>
<UserData>
    <EventXML xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="myNs">
      <Version>1</Version>
      <Namespace>1</Namespace>
      <Tag>38</Tag>
      <DatabaseGuid>{D789BB55-9D2A-445C-B29E-E7EA510E89D6}</DatabaseGuid>
      <DatabaseInstanceName>Mailbox Database 0572517180</DatabaseInstanceName>
      <Component>StoreService</Component>
      <IOErrorIsSpecified>false</IOErrorIsSpecified>
      <NotificationEventIsSpecified>false</NotificationEventIsSpecified>
      <IOError>
        <Category>0</Category>
        <FileName>
        </FileName>
        <Offset>0</Offset>
        <Size>0</Size>
      </IOError>
      <NotificationEvent>
        <EventID>0</EventID>
        <ParameterBufferSize>0</ParameterBufferSize>
        <ParameterBuffer>
        </ParameterBuffer>
      </NotificationEvent>
    </EventXML>
</UserData>
</Event>
Log Name:      Microsoft-Exchange-HighAvailability/Operational
Source:        Microsoft-Exchange-HighAvailability
Date:          3/03/2014 1:43:53 PM
Event ID:      841
Task Category: Database Action
Level:         Error
Keywords:
User:          SYSTEM
Computer:      xxEXCHSVR.xxxx.local
Description:
ListMdbStatus failed to server 'xxexchsvr': Microsoft.Mapi.MapiExceptionTimeout: MapiExceptionTimeout: RPC operation (ExRpcAdmin.Create) to the Microsoft Exchange Information Store service timed out. Operation did not complete within the given timeout of 00:00:05.
(hr=0x80040401, ec=0) ---> System.TimeoutException: Operation did not complete within the given timeout of 00:00:05.
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.InternalInvoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.Invoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   --- End of inner exception stack trace ---
Server stack trace:
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.get_ExRpcAdmin()
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.<>c__DisplayClass19.<ListMdbStatus>b__18()
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.<>c__DisplayClass2.<ProtectedCallWithTimeout>b__0()
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
   at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
   at System.Action.EndInvoke(IAsyncResult result)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.InternalInvoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.Invoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.ListMdbStatus(Boolean isBasicInformation)
   at Microsoft.Exchange.Cluster.ActiveManagerServer.AmStoreHelper.GetAllDatabaseStatuses(AmServerName serverName, Boolean isBasicInformation, MdbStatus[]& mdbStatuses, Exception& exception)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Exchange-HighAvailability" Guid="{455E3D31-77EF-4853-94A1-032A399567EC}" />
    <EventID>841</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>1</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T03:13:53.421449100Z" />
    <EventRecordID>15370</EventRecordID>
    <Correlation />
    <Execution ProcessID="7264" ThreadID="5188" />
    <Channel>Microsoft-Exchange-HighAvailability/Operational</Channel>
    <Computer>xxEXCHSVR.xxxxx.local</Computer>
    <Security UserID="S-1-5-18" />
</System>
<UserData>
    <EventXML xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="myNs">
      <NodeName>xxexchsvr</NodeName>
      <Message>Microsoft.Mapi.MapiExceptionTimeout: MapiExceptionTimeout: RPC operation (ExRpcAdmin.Create) to the Microsoft Exchange Information Store service timed out. Operation did not complete within the given timeout of
00:00:05. (hr=0x80040401, ec=0) ---> System.TimeoutException: Operation did not complete within the given timeout of 00:00:05.
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.InternalInvoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.Invoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   --- End of inner exception stack trace ---
Server stack trace:
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.get_ExRpcAdmin()
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.<>c__DisplayClass19.<ListMdbStatus>b__18()
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.<>c__DisplayClass2.<ProtectedCallWithTimeout>b__0()
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
   at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
   at System.Action.EndInvoke(IAsyncResult result)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.InternalInvoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.Invoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.ListMdbStatus(Boolean isBasicInformation)
   at Microsoft.Exchange.Cluster.ActiveManagerServer.AmStoreHelper.GetAllDatabaseStatuses(AmServerName serverName, Boolean isBasicInformation, MdbStatus[]& mdbStatuses, Exception& exception)</Message>
    </EventXML>
</UserData>
</Event>
Can anyone please tell me what causing this issue?
Thanks in advance.

Hi,
According to your description, your Outlook client intermittently cannot work. I recommend you try to use RPC trace log to find the root cause.
Additionally, I recommend you update to Exchange 2013 sp1 and then check if the issue still can be reproduced.
http://blogs.technet.com/b/rmilne/archive/2014/02/25/exchange-2013-sp1-released.aspx
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

IPhone4 Sync to Outlook 2010 not working

Anyone else having problems sync'ing the iPhone4 to Outlook 2010 Contacts? Worked fine with the 3GS, somehow it refuses to work with the iPhone4, none transfered.
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Getting desperate now. I have zilch in my Address book, and would rather not export Outlook contacts into Apple Address Book to sync etc...

So, it took me a couple of days of not thinking about the problem for the lightbulb to finally go on!! The issue is not a bug at all.
My Outlook 2010 PC client is configured for "Cached mode", and all Contact information was actually on the Exchange server rather than on my local machine. Plus my iPhone4 Exchange email setting had "Contacts" sync set to Off.
In other words, the iPhone was sync'ing to non-existant local Contact database, and it was not sync'ing to the Exchange server Contact information over the air either.
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Hi,
Would you please detail the symptom of this issue? Is the issue that you click on the Outlook icon but it doesn't start, or there's an error message, or it crashes?
Since this happens after connecting to a new monitor, I recommend you upgrade the graphics card driver to the latest to check the result. In addition, official drivers are more recommended.
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Hi,
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After almost 1 week of sheer frustrations, I have been unable to connect my Iphone 3G to my exchange server at work.
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Outlook 2013 cannot connect to Exchange 2010 SP2 server, Outlook 2010, OWA work fine. Ideas?

After upgrading a laptop from Outlook 2010 to 2013 it can no longer connect to our Exchange 2010 SP2 environment. OWA works, Outlook 2010 works, but Outlook 2013 will not create a profile via AutoDiscover. The first two checks go, the last check
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What is different with Outlook 2013 where it will not connect.
Jason Meyer

Does it work when we recreate a new Outlook profile?
At this point, We high recommand that we run Microsoft Connectivity Analyzer Tool from the folloing link to check what was happening
https://testconnectivity.microsoft.com/
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Redirect emails in OWA and Outlook 2010 not working in Exchange 2013

I have an new install of Exchange 2013 with all updates.
When I setup an inbox rule to redirect messages to another contact it is not working.
When I used Outlook 2010 and ran the rule manually I received this error:
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Hi,
From your description, I recommend you use the following cmdlet to ensure that the DeliverToMailboxAndForward parameter is set to $True.
Get-Mailbox <identity> | fl DeliverToMailboxandForward
If this parameter is false, you can use the Set-Mailbox cmdlet to set it and check the result.
Hope this can be helpful to you.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Amy Wang
TechNet Community Support

Microsoft Outlook 2011 Stopped Working

Not sure if this is the right place to be posting this, but I don't know where to post it and really need some help.
Microsoft Outlook 2011 just stopped working, other Office apps run just fine. When clicking Outlook to launch, it bounces 2 - 3 times and just stops launching without an error msg.
I've tried launching it under another user acct and it opens fine.
Tried creating a new Office Identity under the user acct where it doesn't launch, and that didn't fix the problem. Tried rebuilding identity, tried removing preferences from User/Library/Preference/Microsoft.
Any ideas? Thank you!

I got Outlook to launch by completely deleting my "Identity" and creating a new one. Is there any way to get it to actually repair the old Identity or am I now going to lose everything?
Unless you have a backup of the identity you deleted, you've already lost everything. That's where all of your contacts and emails are stored.
If you still have the old identity, put it on the desktop and try doing an import into the new identity you created.
In answer to the general complaints that "it doesn't work":
Any program can have issues from computer to computer. Various things can cause issues that shouldn't, or wouldn't otherwise exist. I'm running the latest version of Office 2011 and have absolutely no issues with it. And haven't from the day it was released.

Microsoft outlook has stopped working, close program, windows will check for solution

outlook 2007, running window 7, office suite home and student 2007
Outlook starts but then states it has stopped working and closes............
Please any one help me for solution this problem.
Email: [email protected]
Chittagong, Bangladesh.

Hi,
Please try to open Outlook in safe mode to check if the problem will continue. To do this, exit Outlook, press Windows key + R to open the Run command, type:
outlook.exe /safe and press Enter. If the issue would be gone in safe mode, Please disable suspicious add-in in your Outlook to resolve the problem. See:
http://office.microsoft.com/en-in/outlook-help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx
We can also try to create a new mail profile in Control Panel to check the result. To do this, please refer:
http://support.microsoft.com/kb/829918
If above didn't fix the problem, please try to run a repair of your Outlook installation and then test the problem again. See:
http://office.microsoft.com/en-in/help/diagnose-and-repair-crashing-office-programs-by-using-office-diagnostics-HA001234076.aspx
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2010 stopped working

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