Outlook 2010 ThumbnailPhoto not displayed for local contacts

Hello,
I'm running Exchange 2010 SP2 with Outlook 2010 clients. We are running Lync 2010 and have been using the thumbnail photos for some time now. However, we've found an issue with images showing consistently in Outlook 2010 and are hoping there
is an easy fix for this.
1. The user has a smartphone and decides to search the GAL for a user from the smartphone and then "add to contacts" from there. This adds the contact to the users Outlook contacts WITHOUT the image. From this point on the user won't see that
contact's thumbnail photo in emails.
2. Lync automatically adds "frequent contacts" into the users contact folder WITHOUT the thumpnail photo. From this point on the user won't see that contact's image in emails.
3. A user who is working offline decides to copy a contact from the OAB to their local contacts. From this point on the user won't see that contact's thumbnail photo in emails.
The fix for this is to have the user delete the contacts without thumbnails from their contacts folder and then re-add them from the GAL while connected to AD (i.e. NOT from their smartphone). This isn't a great solution and I'm hoping there is an
easier way to manage this.
Thanks for your help!
--Shaun

Hi ,
In fact, we upload pictures to Active Directory using the
Import-RecipientDataProperty cmdlet. By default, thumbnailPhoto is included in the OAB as an Indicator attribute. This means the value of the attribute isn't copied to the OAB— instead, it simply
indicates the client should get the value from Active Directory. If an Outlook client (including Outlook Anywhere clients connected to Exchange using HTTPS) can access Active Directory, the thumbnail will be downloaded and displayed. When offline, no thumbnail
downloads.
And please check the if lync client chosen Default corporate picture .
The following articles for your reference.
Lync 2010, Exchange 2010, SharePoint 2010, and Office 2010 Integration: Part 1
http://blogs.technet.com/b/drrez/archive/2011/04/26/lync-2010-exchange-2010-sharepoint-2010-and-office-2010-integration-part-1.aspx
GAL Photos in Exchange 2010 and Outlook 2010:
http://blogs.technet.com/b/exchange/archive/2010/03/10/gal-photos-in-exchange-2010-and-outlook-2010.aspx
Wendy Liu
TechNet Community Support

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