Outlook 2010 to save multiple additional account password

Hi,
How save multiple additional email account passwords in Outlook 2010 in win xp machine?
Because, everytime these accounts are prompting passwords after we clicked even save password.
MD

Hi,
What does additional email accounts refer to? Is it an additional mailbox added to your Exchange account or it's just another email account configured in your Outlook?
Please try to add the users credentials to Credential Manager to check the result. We can open the credential manager by clicking Control Panel > All Control Panel Items > Credential Manager. Add credentials under Generic Credentials.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

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Outlook 2010 cannot save to archive folders listed. Message says that message was already moved or that user doesn't have permission.

Outlook 2010 cannot save to archive folders listed. Message says that message was already moved or that user doesn't have permission.

Hi,
Does this issue occur when you manually archive items in Outlook, do you drag them into the archive folder?
The first thing I wonder is if the .pst file has been corrupted, please run Scanpst.exe to repair the archive .pst file:
http://support.microsoft.com/kb/272227/en-us
Please logon your Webmail(owa), check if the emails are available. If the emails have been moved and Outlook Client hasn't synced yet, this issue may occur as well.
We can also create a new .pst file to archive the file, check if the issue persists.
For more information, we can refer to Archive items manually:
http://office.microsoft.com/en-in/outlook-help/archive-items-manually-HA010355564.aspx
When you browse to the archive file in step 5, type in a new .pst file name.
If my understanding is not accurate, please detail your scenario and provide the exact error message.
Regards,
Melon Chen
TechNet Community Support

Lync 2010 and Outlook 2010 cannot save conversation history

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Hi,
Lync client save the conversation history to outlook through EWS, If the EWS is not possible it will go through MAPI. So please check the user's lync client Configuration Information, make sure the EWS deploy is OK and you can find the EWS URI.
You also can try to change the EWSFindCountLimit for this user.
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Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Can't Save Apple ID account password

I am unable to save my Apple ID account password in my Apple TV. When I rent/purchase movies it asks me for the password each time. There is no checkbox asking me if I wish to have my password saved.
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Outlook 2010 - One of My Email Accounts Keeps Archiving/Deleting Emails

I have three email accounts on my one Outlook 2010 program. This problem is only happening to one of them.
At the end of the week (Friday) I close out of my email. Whether I use my email again over the weekend doesn't matter, come Monday morning - all the past emails in that one account are gone. I'm not sure if they are being archived or just deleted. I checked
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Not sure what I need to do, the settings on this one problematic account appear to match the settings on my other two (which are not experiencing this problem).
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Hi,
What type of email account do you use (POP, IMAP, MAPI or Exchange)? Do you mean it's a weekly recurring problem?
Any tools/add-ins on both Outlook client and mail server side, which might backup emails weekly?
You might also want to check if there are any corruptions in your Outlook data file, try to use
scanpst.exe tool to repair your data file:
http://support.microsoft.com/kb/272227/en-us
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Ethan Hua
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It's recommended to download and install
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programs.

Cannot save multiple usernames and passwords

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*http://kb.mozillazine.org/Password_Manager
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Outlook/ Exchange 2010 Issue using multiple email accounts

I have some users with at least 2 additional mailboxes, and if the user need to reply an email that is in the inbox of the additional mailbox, by default the smtp that shows in the from field is from the additional mailbox. Then
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Thanks in advance.
Alejandro.

Hi Alejandro,
Great information from Denis.
Please add the multiple mailboxes into one profile, and configure the default account.
Found a KB for your reference:
How to manage multiple Exchange mailbox accounts in Outlook
http://support.microsoft.com/kb/291626/en-us
Hope it is helpful
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Mavis
Mavis Huang
TechNet Community Support

When I change password and sync to azure - some outlook 2010 work, some don't with password (staged migration)

I tried to cram as much info as I could in Subject.
We are running Staged Migration setup still until we convert to cloud completely.
Well, it happened a few times but usually I have to wait for couple of days and then it turns out good.
I change my password on local premisses AD. Then it has to sync to Azure cloud environment, typically within 3 hrs.
I have two work laptops with 2010 Outlook and 2013 respectively. They are good.
I have two home laptops running with hard disk BIOS encryption and they are good also.
But there are two more laptops that will not acknowledge a password change. Keeps prompting it to enter it and I know it's accurate but it won't go through. I can login using same keystrokes to login.microsoftonline.com.
I tried deleting the profile and OST File on one of them, no luck.
What would be the next step?

Hi,
In this case, are you working with one account, or multiple accounts?
If it's only with one account, on the two affected machines, go to Control Panel -> Credential Manager -> Windows Credentials, find and delete the Outlook Credentials, then check if the problem persists.
If you are working with multiple accounts and some work fine but some don't, maybe the password hasn't been synced to Azure cloud yet, we may need to wait for some time and check the result again.
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 mass copy inbox to inbox with multiple accounts

I have multiple users with Outlook 2010 setup with multiple Exchange accounts in the same profile. I want to be able to run a script that will copy all content from one accounts mailbox to the other accounts mailbox in Outlook.
Is that possible?
Thanks so much for all replies.

Hello,
Since we are not the best resource for coding, if you want to do this on Outlook client side, you can post your question to Outlook for Developers forum for more effective responses:
http://social.msdn.microsoft.com/Forums/office/en-US/home?forum=outlookdev
If you are familiar with script, you can have a look at the links below and check if they help:
http://blogs.msdn.com/b/emeamsgdev/archive/2012/04/27/powershell-script-to-move-items-from-one-folder-to-another-in-a-user-s-mailbox.aspx
http://jmerrell.com/2011/05/21/outlook-macros-move-email/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice.
Microsoft does not guarantee the accuracy of this information.
In addition, maybe we can try using the New-MailboxExportRequest cmdlet and the
New-MailboxImportRequest cmdlet to achieve this on Exchange server side. See:
http://technet.microsoft.com/en-us/library/ff607299(v=exchg.141).aspx
http://technet.microsoft.com/en-us/library/ff607310(v=exchg.141).aspx
For more information about the cmdlet, you can contact your Exchange admin or post a question in the Exchange forum to get further assistance:
http://social.technet.microsoft.com/Forums/en-US/category/exchangeserver/
Thank you for your understanding.
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Multiple outlook Profiles in Outlook 2010

Hello,
I am going through an issue, where I have below set up.
Exchange 2010, Exchange 2007
Windows server 2008 R2
Outlook 2010, Outlook 2007
Issue:
The issue is, when multiple outlook profiles are configured on a single windows profile, Outlook is prompting credentials only the first time it is being accessed. From second time onward (without logging off the windows profile) its not asking for credentials
any more.
Lab Diagnosis:
We tested below scenarios for Outlook 2010
PC in domain, logging in with domain account, Outlook 2010 = no password asked second time onward
PC in domain, logging in with local admin account, Outlook 2010 = password asked every time when Outlook is opened.
PC in work group, logging in with local admin account, Outlook 2010 = password asked every time when Outlook is opened.
Interestingly, we also observed, that while with the first scenario, if the windows profile is logged off, and then re logged in, Outlook asks for password again (but only for the first time)
We tested below scenarios for Outlook 2007
All above scenarios do prompt for password every time Outlook is launched.
What all we tried:
We tried the below items, but nothing helped us for Outlook 2010
Check marking always prompt for password in every outlook profile for Outlook 2010.
Credential manager in control panel = Nothing found
Checked after adding the registry key for forcing password prompt
I want to know if this is a default behavior of Outlook 2010 to not prompt for password from second time onwards within the same windows profile session (with below scenario)?
Outlook 2010, Exchange 2010, mailbox account in Exchange 2010, Windows Server 2008, logging with domain account in windows, multiple outlook profiles accessing from same windows profile, PC joined to domain and do not want to log off windows profile.
Thanks !

Hi Sachin,
Do you mean the credential information is never required when switch Outlook profiles? If so, we need to confirm whether the problematic user can send/receive emails normally in each profiles without asking for password. Maybe you can
try to change a Outlook profile password to check whether the issue persists.
Additionally, since it is related to Outlook profile, this should be an Outlook issue instead of Exchange issue. Maybe we can also ask a question in Outlook forum for more professional answers:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Thanks,
Winnie Liang
TechNet Community Support

Cannot add gmail accounts to outlook 2010

Having a problem adding my gmail accounts to outlook 2010. Also office 365 account to outlook 2010. I downloaded the server settings, tried every combination and still no results. For gmail outgoing mail using Imap SSL 465 encrypted, Incoming using Imap
SSL 993. Also tried TLS 587. For office 365 the same combo's. No results.

Hi,
I understand the issue now is that you can't add accounts to your Outlook 2010, since in the description it is not mentioned, I want to know the symptom a bit more, is there any error message?
You can also provide some screenshots of the issue, send them to our email address so that I can check and determine what may cause this issue:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

OUTLOOK 2010. Does not reply to emails using the same address that received it.

Hello,
Since last week our Outlook accounts are not working properly, when users reply a message it does not reply using the same address that received it, it appears the personal account instead.
We are using exchange accounts, using Outlook 2010 and the accounts affected are automapped to a principal account (.ost).
We already tried to recreate outlook .ost profile, repair Outlook installation, reinstall Office.
Can somebody help?
Thanks in advance.

Hi,
We have received many reports as your description since last week. It sounds like the sending behavior in Outlook 2010 has been changed by some Windows/Office update and goes back to the behavior before.
Before we go any further, I have to mention some of the history for Outlook 2010. In Outlook 2010 without SP1, Mailto’s will use the default/principal account for message when you use Microsoft Outlook 2010 which has multiple accounts delivered to different
data file. However, in later version (Outlook 2010 SP1/SP2), Outlook doesn’t use the default account set in Account settings for new messages. Instead, it uses the account associated with the mailbox or *.pst file you have in focus.
Actually, this behavior is controlled by the registry keys. At this point, I suggest we check the following registry entries are exist and set it to the proper value.
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Mail
DWORD value: NewItemsUseDefaultSendingAccount
Value type: REG_DWORD: 1 for force, 0 to disable.
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\outlook\options
Value Name: ForceAccountSelection
Value type: REG_DWORD: 1 for force, 0 to disable.
Close the registry editor and restart Outlook to check if the behavior what you want would come back.
In addition, our Outlook MVP, Diane Poremsky has written an article with more detail information:
http://www.slipstick.com/outlook/outlook-2010/multiple-accounts-and-the-default-account/
By the way, we still cannot figure out which update is the root of the issue, if someone could test it and share the result here, I would appreciate that. Feel free to post back.
Tony Chen
TechNet Community Support

Outlook 2010 won't connect to exchange 2010 - logon box appears

Users can't connect to Exchange server from outlook 2010. The domain\user and password boxes keep popping up and will not accept the details. It ends with "the connection to exchange is unavailable. Outlook needs to be online to perform
this action"
I've searched high and low for an answer and none work. Anyone any ideas?
Exchange is behind Threat Management Gateway 2010, with applicable rules setup. Strangeley, Outlook Web Access works fine with no problems what so ever.
Thanks in advance
Andy

Ok. Done some reading and made some adjustments but still pretty much the same. Microsofts Exchange analyser tool come up with the folowing errors and does indeed pinpoint it down to the autodiscover service. The srv record for the autodiscover
service - should that be on my own internal DNS or on my web host DNS?
The results of the connectivity test are below:
Testing RPC/HTTP connectivity.
The RPC/HTTP test failed.
Test Steps
ExRCA is attempting to test Autodiscover for [email protected].
Testing Autodiscover failed.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Steps
Attempting to test potential Autodiscover URL https://owa.optima-ws.co.uk/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name owa.optima-ws.co.uk in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 78.33.247.168
Testing TCP port 443 on host owa.optima-ws.co.uk to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server owa.optima-ws.co.uk on port 443.
ExRCA successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=owa.optima-ws.co.uk, OU=Domain Control Validated - GeoTrust(R) SSL Trial, OU=www.geotrust.com/resources/cps, OU=GT52908676, SERIALNUMBER=OyRDVCpo58GRaYQL5CORIFnTYn4Odw9G, Issuer: CN=GeoTrust DV SSL CA, OU=Domain Validated
SSL, O=GeoTrust Inc., C=US.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name owa.optima-ws.co.uk was found in the Certificate Subject Common name.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
ExRCA is attempting to build certificate chains for certificate CN=owa.optima-ws.co.uk, OU=Domain Control Validated - GeoTrust(R) SSL Trial, OU=www.geotrust.com/resources/cps, OU=GT52908676, SERIALNUMBER=OyRDVCpo58GRaYQL5CORIFnTYn4Odw9G.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=GeoTrust Global CA, O=GeoTrust Inc., C=US.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 7/24/2012 7:35:43 PM, NotAfter = 8/25/2012 12:31:49 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
Test Steps
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://owa.optima-ws.co.uk/AutoDiscover/AutoDiscover.xml for user [email protected].
ExRCA failed to obtain an Autodiscover XML response.
Additional Details
An HTTP 500 response was returned from Unknown.
Attempting to test potential Autodiscover URL https://autodiscover.owa.optima-ws.co.uk/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.owa.optima-ws.co.uk in DNS.
The host name couldn't be resolved.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_ctl00_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
Host autodiscover.owa.optima-ws.co.uk couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.owa.optima-ws.co.uk in DNS.
The host name couldn't be resolved.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl02_ctl00_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
Host autodiscover.owa.optima-ws.co.uk couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.owa.optima-ws.co.uk in DNS.
The Autodiscover SRV record wasn't found in DNS.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl03_ctl00_tmmArrow">Tell
me more about this issue and how to resolve it</label>

Outlook 2010 - SSO to Office 365 Mailbox

Dear,
Is it possible to do sso from an outlook 2010 client to an office 365 mailbox ? Now my customer is always prompted for a password. I'm just wondering if full sso is possible. Should be the easiest solution ;-). ADFS is configured
and working for webmail or lync, but not for the outlook client.
As a Citrix admin, I was asked to roam the outlook credentials. The customer uses Citrix profile mgmt and the profile is deleted from the server after logoff. Appdata (roaming) is redirected. What do we need to roam the credentials ? It's
not working out of the box. Looks like credentials are not stored in the roaming part of the profile.
I understood from http://social.technet.microsoft.com/Forums/office/en-US/2fc84b45-61a4-4ef8-9906-25632a4a74d3/outlook-2010-doesnt-save-password-exchange?forum=exchangesvrclientslegacy that the credentials are stored in C:\Users\<username>\AppData\Local\Microsoft\Credentials,
but strange enough, I only see a file in appdata\roaming\microsoft\credentials...
Best regards / thanks in advance,
Wim

Hi,
Thank you for your question.
I am trying to involve someone familiar with this topic to further look at this issue.
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 sending 2 emails when sending a email. (duplicate email)

Hi I have Outlook 2010 configured with multiple accounts. But all my gmail accounts are sending two copies for one email. All of them are IMAP. I went through this article - http://social.technet.microsoft.com/Forums/en/outlook/thread/bc6defe9-cdd4-4ff8-910c-93793c796100 and
it does not seem relevant to me. I have no extra rules. Also interesting thing is this is not happening with either hotmail account or with another POP account.
Any clues on what's going on?

Hi,
The most possible reason which might cause Outlook to send duplicate e-mails, is that your antivirus suite
is configured to check every e-mail that is sent from your mailbox.
This will cause Outlook’s sending process to be interrupted in between.
Thus, it will resend the mail after it has passed virus screening – resulting in a duplicate copy of the same mail being sent.
So, I suggest temporarily disable the antivirus programs on your computer and check the results again.
You can also send to other recipients, such as yourself to test the results.
Also, check the Task Manager to see if there are two outlook processes running, as this could also cause duplication of messages
Hope it helps.
Best Regards,
Harry Yuan

Outlook 2010 to save multiple additional account password

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