Outlook 2010 vs 2013 - BITS + OAB download

Has the process/protocol by which Outlook downloads the OAB from Exchange via send/recv >> send/recv groups >> download address book changed from Outlook 2010 to 2013?  I stumbled onto the fact that our BITS policy was actually killing OAB
downloads and leading to send/recv progress bar stalling indefinitely depending on Outlook version.  if we have BITS throttled to 0 (disabled) during business hours via group policy, a manual OAB download attempt will just hang indefinitely in Outlook
2010 with nothing populating @ C:\Users\username\AppData\Local\Microsoft\Outlook\Offline Address Books\alphanumeric\*.oab
bitsadmin /list
BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.
{BF84FE64-C742-4B4D-9F50-34F7A851943B} 'Microsoft Outlook Offline Address Book b
83492211975444ab672c2c1339ed931' TRANSIENT_ERROR 0 / 1 0 / 25491
{86402ACD-D048-4D2D-A5F0-4B83D315442C} 'Microsoft Outlook Offline Address Book b
83492211975444ab672c2c1339ed931' TRANSIENT_ERROR 0 / 1 0 / 25491
Listed 2 job(s).
yet in Outlook 2013 on a machine with same BITS policy applied, send/recv >> send/recv groups >> download address book will go through, and the *.oab files populate -
BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.
{86402ACD-D048-4D2D-A5F0-4B83D315442C} 'Microsoft Outlook Offline Address Book b
83492211975444ab672c2c1339ed931' TRANSFERRING 0 / 1 5264 / 25491
Listed 1 job(s).
I havent done exhaustive testing, but it appears that both 2010 & 2013 will fail to get OAB automatically while BITS policy is throttling/disabling the xfers but the manual download works on 2013.  For my own info, how is this happening?
related info: http://support.microsoft.com/kb/2619347

Hi,
Since OAB related questions are always discussed in the Exchange forum, I'd recommend you post your question to the Exchange forum to get more professional response:
http://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver
The reason why we recommend posting appropriately is you will get the most
qualifiedpool of
respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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                         EEInfo: Flags: 0
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                         91111091091154699111461171074830231349524949485349505348484990231349574949485349505348484990483449
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                         11710748196385293741248106843615573148126385291911-14248048136942-12272-122-913115503-12611081-930
                         6613-74953718-12745-14-25-94107-80-5-45-2231536-1728-12897-8587577-1252765-892896-83-10267-7926-20
                         -9841-1079-12-29-4315671111357-684036-40-5129-91-24-461066-12306-65-9118-89115191071-30-20-1067161
                         -83-91-74105-931649-48-96126-13-71-118-8967567-40-64-104-113-31-51-102357125100-50113-103-113123-9
                         873-627067-25-908-10131118125122-71-115-37-1850-1055851-31410-77-7312-36848124-26104-10711043-2048
                         -48-12666611759121127-2960-1571-9-95-98-1036911610-74221-32-25114-108749933-7147562114-3635-101-81
                         -1058-73108-61-78-128-116-715155112714-37-18-84-8331-2716-1174257-76-5-1598-15-12875-98-7329632178
                         -10714-123-6312212-1028359-56-76-683-873987-2120-845954-7617-71-57999828110], size=926
                            at Microsoft.Exchange.Rpc.ClientAsyncCallState.CheckCompletion()
                            at Microsoft.Exchange.Rpc.ExchangeClient.ClientAsyncCallState_Connect.End(IntPtr& 
                         contextHandle, TimeSpan& pollsMax, Int32& retryCount, TimeSpan& retryDelay, String& dn
    PoisonedCount      : 0
    ExecutionId        : 63105129
    SampleValue        : 33.5194
    ExecutionContext   :     Mailbox logon verification
                                 EMSMDB.Connect()
                                 Task produced output:
                                 - TaskStarted = 10/11/2014 13:50:03
                                 - TaskFinished = 10/11/2014 13:50:03
                                 - Exception = Microsoft.Exchange.Rpc.ServerUnavailableException: Error 0x6ba (The RPC 
                         server is unavailable) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall 
                         EEInfo: ComputerName: n/a
                         EEInfo: ProcessID: 14544
                         EEInfo: Generation Time: 2014-11-10 13:50:03.737
                         EEInfo: Generating component: 2
                         EEInfo: Status: 0x000006BA
                         EEInfo: Detection location: 1710
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 1
                         EEInfo:    prm[0]: Long val: 0 (0x00000000)
                         EEInfo: ComputerName: n/a
                         EEInfo: ProcessID: 14544
                         EEInfo: Generation Time: 2014-11-10 13:50:03.737
                         EEInfo: Generating component: 13
                         EEInfo: Status: 0x000006BA
                         EEInfo: Detection location: 1352
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 1
                         EEInfo:    prm[0]: Long val: -1073606646 (0xC002100A)
                         EEInfo: ComputerName: n/a
                         EEInfo: ProcessID: 14544
                         EEInfo: Generation Time: 2014-11-10 13:50:03.737
                         EEInfo: Generating component: 14
                         EEInfo: Status: 0xC002100A
                         EEInfo: Detection location: 1380
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 2
                         EEInfo:    prm[0]: Long val: 12175 (0x00002F8F)
                         EEInfo:    prm[1]: Unicode string: /rpc/rpcproxy.dll?PW-SC-01.companyname.local:6001
                         EEInfo: ComputerName: n/a
                         EEInfo: ProcessID: 14544
                         EEInfo: Generation Time: 2014-11-10 13:50:03.737
                         EEInfo: Generating component: 14
                         EEInfo: Status: 0x00010000
                         EEInfo: Detection location: 1385
                         EEInfo: Flags: 0
                         EEInfo: NumberOfParameters: 2
                         EEInfo:    prm[0]: Long val: 8 (0x00000008)
                         EEInfo:    prm[1]: Binary Buffer: [48-1263-10248-1262-126-9632122164676121-3988104-118-11373-61-94
                         -111-112-98-1217048136942-12272-122-91311550483449324830638543192311910198979999101115115461121199
                         91111091091154699111461171074830231349524949485349505348484990231349574949485349505348484990483449
                         324830638543192311910198979999101115115461121199911110910911546991114611710748-12613448136942-1227
                         2-122-913111503-126115048-1261102-126110-22103-15-109-16-121-119-3121-4-106119-119-9369122-5779121
                         719-98-24-67-32918-98-236-19-10715326827-76102-61100108-12718-438331-37109-102-57-9942-11389-10374
                         -77-5-4-107109-11847342222-63-48-7468-17-1067033-56111-33-54-16-105-62-76-1282011-1664-12158-4915-
                         88-53-9-29-2994-49-54-5211-1364-212121-12396-127-353-396185117-681229-434246070-109818119-4858-128
                         -106-1279248-49110-44-81-121494199-118-17-106-71106828294-93-110-110-106-415084-127126-45-12331421
                         -61-2757-24-128-28-25111-52113121-56-98-5821527282-47255245104-111-55-1099747-115-11172-287-12526-
                         79-12430-119421360-107-6430-5410282-52-51-128533354-116672757-77-75-111-72-118-10114-84484825-40-1
                         8-70-24-9111-61-5391-8034125-12632-16-19-128112030-8-427523101-93-127-5348-127-5648146385291511-14
                         4325-9648-127-110638529174-127-11848-127-121-12623119101989799991011151154611211999111109109115469
                         911146117107-1262211211945115994548494611211999111109109115461081119997108-12626651171161116810511
                         59911111810111446808767111109109115461081119997108-12626651171161116810511599111118101114468087671
                         11109109115469911146117107-12613808767111109109115461081119997108-12613808767111109109115469911146
                         11710748196385293741248106843615573148126385291911-14248048136942-12272-122-913115503-12611081-930
                         6613-74953718-12745-14-25-94107-80-5-45-2231536-1728-12897-8587577-1252765-892896-83-10267-7926-20
                         -9841-1079-12-29-4315671111357-684036-40-5129-91-24-461066-12306-65-9118-89115191071-30-20-1067161
                         -83-91-74105-931649-48-96126-13-71-118-8967567-40-64-104-113-31-51-102357125100-50113-103-113123-9
                         873-627067-25-908-10131118125122-71-115-37-1850-1055851-31410-77-7312-36848124-26104-10711043-2048
                         -48-12666611759121127-2960-1571-9-95-98-1036911610-74221-32-25114-108749933-7147562114-3635-101-81
                         -1058-73108-61-78-128-116-715155112714-37-18-84-8331-2716-1174257-76-5-1598-15-12875-98-7329632178
                         -10714-123-6312212-1028359-56-76-683-873987-2120-845954-7617-71-57999828110], size=926
                            at Microsoft.Exchange.Rpc.ClientAsy
    FailureContext     : 
    ExtensionXml       : 
    ResultType         : Failed
    RetryCount         : 0
    ResultName         : 75641e34aa494fceaad7181b56dd7b29-OutlookRpcDeepTestProbe/NEW2013
    IsNotified         : False
    ResultId           : 1748063
    ServiceName        : InvokeNow
    StateAttribute1    : Momt
    StateAttribute2    : UnknownIssue
    StateAttribute3    : PW-SC-01.companyname.local
    StateAttribute4    : Unknown
    StateAttribute5    : {C54AD38D-1E00-4F53-ABAE-26518C3FF82F}
    StateAttribute6    : 0
    StateAttribute7    : 0
    StateAttribute8    : 0
    StateAttribute9    : 0
    StateAttribute10   : 0
    StateAttribute11   : Momt
    StateAttribute12   : 
    StateAttribute13   : VgEAVAdXaW5kb3dzQwBBCEtlcmJlcm9zTA9QV0NPTU1TXG5hdGhhbmhVLlMtMS01LTIxLTIwNTc0OTEwMzItMzE4NDA2NDk3OC
                         0xNTQ2MTE0ODM1LTI2MzJHHQAAAAcAAAAtUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNTEzBwAA
                         AAdTLTEtMS0wBwAAAAdTLTEtNS0yBwAAAAhTLTEtNS0xMQcAAAAIUy0xLTUtMTUHAADAE1MtMS01LTUtMC0zNDc3ODcxMTMHAA
                         AALlMtMS01LTIxLTIwNTc0OTEwMzItMzE4NDA2NDk3OC0xNTQ2MTE0ODM1LTQxODcHAAAALVMtMS01LTIxLTIwNTc0OTEwMzIt
                         MzE4NDA2NDk3OC0xNTQ2MTE0ODM1LTUxMgcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtND
                         E3NAcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtMzU3MAcAAAAuUy0xLTUtMjEtMjA1NzQ5
                         MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNDEyMgcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMT
                         Q4MzUtMTE2NAcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtMTE0MQcAAAAuUy0xLTUtMjEt
                         MjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNDE1MwcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LT
                         E1NDYxMTQ4MzUtNDE0NQcAAAAtUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNTE4BwAAAC5TLTEt
                         NS0yMS0yMDU3NDkxMDMyLTMxODQwNjQ5NzgtMTU0NjEx
    StateAttribute14   : 
    StateAttribute15   : 
    StateAttribute16   : 0
    StateAttribute17   : 0
    StateAttribute18   : 0
    StateAttribute19   : 0
    StateAttribute20   : 0
    StateAttribute21   : /o=companyname/ou=first administrative group/cn=Recipients/cn=NathanH
    StateAttribute22   : EMSMDB.Connect()
    StateAttribute23   : https://pw-sc-01.companyname.local:444/rpc/rpcproxy.dll?PW-SC-01.companyname.local:6001
    StateAttribute24   : Negotiate
    StateAttribute25   : [33]10/11/2014 13:50:03 [FAILED!] EMSMDB.Connect(); 
    Identity           : fcd6159dd8fe42aebf10100cc4934356
    IsValid            : True
    ObjectState        : New

  • HTML Form Not Displaying Correctly in Outlook 2010 (Exchange 2013)

    Hello,
    I have recently migrated to Exchange 2013. Clients are still using Outlook 2010. There is an application that automatically sends an HTML form by email for the users to fill in. The form consists of radio buttons, text areas and drop down list. However,
    in Outlook 2010, the form is not rendered properly.
    When I clicked the "If there are problems with how this message is displayed, click here to view it in a web browser" link, the email is opened in
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    I also tried opening the same email in other clients, such as Thunderbird, Apple Mail Client and in mobile phones - the form is displayed correctly. I wonder
    why it fails to do so in Outlook 2010. The user mentioned that this does not happen in Outlook 2003 and prior to migration (I used Exchange 2010 previously). I have also tried using OWA, but the form does not display correctly
    Any help?
    Note: I can't attach any images or links as it is mentioned that my account is not verified yet. I will post some screenshots when it is possible to do so

    Hi 
    Outlook 2007 or newer use Microsoft Word for their HTML engine.
    You can refer this page http://www.campaignmonitor.com/css/ shows
    many things that do not work in different clients.I think Someone needs to re-code
    the HTML form to make it work in the current versions of Outlook. You can try formatting with text and HTML and see the results.
    Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish
    (MVP)

  • Outlook 2010 (+ Exchange 2013) works extremely slow

    We have a user that works with Outlook 2010 (on a RDS Server) that is connected with cache to Exchange 2013. The response of Outlook is extremely slow and we think because this user has a 15Gb mailbox. However, he refuses to delete any mail for various
    reasons. Is there any way to speed up Outlook? The rest of the system works fine, it's just the email.

    Hi,
    By "connected with cache to Exchange 2013", do you mean the user is using Cached Exchange mode? If not, please help the user switch to Cached Exchange mode to check the result. If the user has any shared folders, also cache those folders to check if it helps.
    If we try to start Outlook in safe mode, will this issue persists? To open Outlook in safe mode, press Windows key + R to open the Run box, type
    outlook.exe /safe and press Enter. If performance improves, check again to make sure that you disabled any Outlook add-ins that may affect performance.
    In addition, please click File tab > Info > section Mailbox Cleanup and check your Exchange Quota information. We can also try to close Outlook,
    rename the OST file, and then reopen Outlook to re-create the OST file.
    For more troubleshooting steps about slow Outlook performance issue, please refer:
    http://support.microsoft.com/kb/2441551/en-us
    Hope this helps.
    Best Regards,
    Steve Fan
    TechNet Community Support

  • Outlook 2010 user not able to download images

    I have a user that claims he was able to receive email from a certain sender and was able to click download images and everything worked fine.  He said that one day he click something in the download images area and wasn't paying attention and now
    he can no longer download images from this sender.  The messages up top says "If there are problems with how this message is displayed, click here to view in a web browser"  When I click it view in browser is the only option (the message looks fine
    in the browser).  The images below are blank but show "The linked image cannot be displayed.  The" and the rest of the message is cut off.  I can not find any settings showing that anything is blocked.  I have tried giving him a new profile
    and uninstalling and reinstalling office.  I checked for blocked user and added this sender to the safe sender list.   I also tried clearing and moving his temp folder.   All other senders the images work properly.  When I receive
    images from this sender it works properly.  I feel a setting was changed for his account in Exchange.  We are running Exchange 2007.  Has anyone faced this problem and know how to fix it?

    Can he see the images in OWA?
    As Fred says, have him try another PC as well.
    Karl
    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer
    My Blog: http://unlockpowershell.wordpress.com
    My Book:
    Windows PowerShell 2.0 Bible
    My E-mail: -join ("6B61726C6D69747363686B65406D742E6E6574"-split"(?<=\G.{2})",19|%{[char][int]"0x$_"})

  • Outlook 2010 - Exchange 2013 - Meeting request "from" field

    We have a shared mailbox that the company uses, each user has full access to the mailbox, within this mailbox is a calendar. If person A creates a meeting in this calendar and invites person B, when person B accepts the acceptance goes to the inbox of the
    shared mailbox, not the inbox of the user who invited them. Is there a way I can use a "from" field in meeting requests" so acceptances go to the invitee? 
    Thanks
    Dave

    Hi Dave,
    This is the expected behavior of Outlook according to your conditions, and there is no option available to change it.
    As a workaround, we can create a meeting in the user's own calendar, and then add the shared mailbox as an attendee of the meeting. In this way, the meeting will show in the shared calendar and the meeting responses will be sent to the meeting creator's
    mailbox.
    Regards,
    Steve Fan
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • Outlook 2010 and 2013 hang on when starting up after recent Windows Updates (April 2014)

    Hello all,
    I have roughly 140 or so installs of Outlook in my organization and I have been getting reports of Outlook hanging on startup.  It seems to be associated with a windows update but I don't know which one.  I have had success resolving the issue
    by rolling back the recent updates (using system restore), but in this one case, there were 30 or so updates that were rolled back.  Unfortunately, I had move quick on that computer.  I had another computer yesterday with the same issue and have
    a report of yet another today.  I need to figure this out before it becomes and epidemic!  Anyone else seeing this?  It does not appear to effect everyone.

    Hi,
    If you are sure that recent Windows Updates caused this issue, We recommend you to remove the newly installed updates.
    You don't have to roll back using system restore, just go to Control panel>Program and features>View installed updates and uninstall newly installed updates.
    I currently haven't observed any user report the same issue. If this is confirmed by Microsoft that some recently released updates cause Outlook hangs problem, there will be a fixed version published later on; either a newer version or a new KB article.
    Thanks,
    Ethan Hua CHN
    TechNet Community Support

  • OAB in Outlook 2010 error "unknown error 0x8007007A" on download

    Hi all.
    We have an issue with OAB not downloading with error "unknown error 0x8007007A".
    Autodiscovery test doesn't show any error and seems to be correct.
    The only strange to me that I can't open OAB Url http://srv.domain.local/OAB/61555bea-e998-4edf-8eac-f919879e2950/ and have got 403 error (forbidden).
    Also I've check the OAB folder on server and I have there a bunch of files.
    We use Exchange 2010 and Outlook 2010.
    What I should to do next to fix this error?

    We have been battling this same problem for a number of years.  This only happens on cached mode clients.  I've seen it happen with Outlook 2010 and 2013.  We have Exchange 2007.
    We can't go around and delete and recreate everyone's mail profile every day.  Whats the real solution?  The error description is "unknown" so I think that's why its so hard to pinpoint the cause.

  • Unable to access BCM 2010 DB with Outlook 2010 after running compatibility pack for Outlook 2013

    After reading about the Description of Business Contact Manager compatibility pack for Outlook at this link http://support.microsoft.com/kb/2793723 it clearly states "Business Contact Manager for Microsoft Outlook is a compatibility pack that enables
    Business Contact Manager for Outlook 2007 and Business Contact Manager for Outlook 2010 to run in Microsoft Outlook 2010 and Microsoft Outlook 2013. Business Contact Manager for Outlook (BCM) also supports using Outlook 2010 and Outlook 2013 in a side-by-side
    installation."  This link also states "General product fixes, including stability and performance improvements."
    So, I was hoping for some stability and performance improvements but desired to continue running from Outlook 2010.  After running this downloaded compatibility pack it had little messages other than completed. If I try to run it again it says the database
    is already updated.  however, now I cannot open the BCM DB in Outlook 2010.  when I try to connect to it from Outlook 2010 BCM it only opens a small window with no message, only a yellow exclamation sign.  It also won't allow me to restore the
    back up.
    Can I undo what the compatibility pack program did to my BCM 2010 DB?
    Now it won't allow me to restore a DB from two days ago. It gives this error "Access is denied due to a password failure. RESTORE FILELIST is terminating prematurely".  I know the password is correct.
    Please help, anyone? Now I'm starting to freak out a bit.  I am going to reinstall BCM and pray.
    I was able to restore the two day old DB by not entering a password. Odd since I know I backed up using a password.

    Hi,
    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.
    Thanks,
    Melon Chen
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • ActiveX bypass in Outlook 2010 & 2013 for specially crafted html file

    Whilst testing an IE exploit to see if a Windows system was patched or vulnerable, I noticed a difference in the way Outlook behaves compared to Internet Explorer when opening a .html file containing ActiveX code.
    POC system is Windows 7 Version 6.1.7601 Service Pack 1 Build 7601 using either Outlook 2010 or Outlook 2013.
    Use case 1. If I open the .html file in the OS, the default program is IE and I am prompted that ActiveX is restricted in the lovely yellow pop up banner, before I click "Allow Blocked Content" and pwn the machine and crash the browser and DEP
    kicks in to save the day.
    Use case 2. If I email the .html file to myself and open the email attachment from Outlook 2010 or 2013. I get the prompt from Outlook warning about "opening the attachment" which is pretty standard, but no warning in IE about ActiveX code
    and pwn the machine straight away as it would appear that the browser ActiveX controls are bypassed or just not there? DEP then kicks in to save the day again.
    Use case 3. Same as use case 2 except this time using Outlook.com as the email client. This email client provides little warning, the file download prompt asks "do I want to open or download the file", I click open and the file download
    runs the file by opening up another browser tab without prompting any ActiveX warnings and bang! IE has to recover from a crash.
    Does anyone know why use case 2 and 3 prevent the browser from prompting for ActiveX or bypass the browser from prompting for ActiveX and seemingly the user accepting the opening of an attachment in Outlook or the downloading of the file from Outlook.com
    is then a gateway to having the exploit run in the browser?
    Finally, I appreciate that all the above controls are pretty weak and so probably no need for a big essay like this and we're all weary of users opening mysterious attachments, but I was intrigued by the disparity in the user experience and ActiveX.
    Any takers?

    Hi,
    In case 3, what does it mean by "using Outlook.com as the email client"? Did you configure an Outlook.com account in Outlook client, or use Outlook.com account on web?
    Please open Outlook, go to FILE -> Options -> Trust Center -> Trust Center Settings -> Automatic Download -> Uncheck "Permit downloads from Web sites in this security zone: Trusted Zone" -> OK. I'm not sure if this helps but you can have
    a try.
    Regards,
    Melon Chen
    TechNet Community Support

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