Outlook 2010 won't update new messages unless you update folder

Hi,
Outlook 2010 sp1 with Exchange 2010 latest sp.
Scenario:
Some users are not receiving emails unless they click on update Folder. Once they do emails come in.
Troubleshooting:
No virus scanning outlook folder.
Delete the profile with OST and re-created it.
Send immediately when connected is enabled.
Cache Exchanged mode is enabled (Must be ...there are 15000 users with mailboxes here).
(If Cache mode is disabled everything works fine) This is not an option for us.
Download shared folders whether it is enabled or disabled still the same problem.
Help please,
Alexis

I would suggest your to start Outlook with /cleanips switch and check behavior,
Just click Start, click Run, type
outlook/cleanips, and then click OK. Microsoft KB article:
http://support.microsoft.com/kb/968773
Please have try first and feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support

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