Outlook 2010 won't work

I receive the following error when trying to set up an account for outlook 2010.
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Chuck

Hi,
You may need to create a new profile to setup your account:
http://support.microsoft.com/kb/829918/en-us
If this issue persists, you need to start/restart the Microsoft Exchange System Attendant service on your Exchange Server. This helped some users in this thread:
http://social.technet.microsoft.com/Forums/exchange/en-US/02e4bdec-324f-4b84-9445-39b781772318/the-connection-to-microsoft-exchange-is-unavailable-outlook-must-be-online-or-connected-to-complete?forum=exchangesvrclientslegacy
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Outlook 2010 won't send/receive at startup or at scheduled intervals

I've searched through some of the forums, but can't seem to find anything... I have a user who's Outlook 2010 won't do a send/receive at startup, nor at the scheduled intervals I have it set to.... It works in safe mode, so I have everything set right, but
when I try to go in the regular way it won't work... I've unchecked all add-ins to make them inactive, one at a time until they all were, and it still wouldn't work properly.
I've created a new profile... confirmed the send/received settings under File>Options>Advanced>Send/Receive....
Any other suggestions?

Hi,
Do you have any kind of virus scanner integration? It may expose itself as an add-in in Outlook, try to disable it and check the result.
Please also try if this issue persists after you create a new Send/Receive Group.
Click File, and then click Options.
Click the Advanced tab.
In the Find Send and Recieve section, click Send/Recieve.
Under Group Name, click the group, and then click Copy.
Under Send/Receive Group Name, type the new group name, and then click OK.
Under Group Name, click the old group name.
Under both When Outlook is Online and When Outlook is Offline, click to clear the check box for Include this group in Send/Receive (F9).
Click Close.
Quit Outlook, and then restart Outlook.
More details in: http://support.microsoft.com/kb/312336/en-us
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

I recently upgraded to iCloud 3.0 on home computer and now i get error messages when I open Outlook 2010. It worked fine before with iCloud 2.1.2. Any solutions? I'm on Windows 7, Outlook 2010.

I recently upgraded to iCloud 3.0 on home computer and now i get error messages when I open Outlook 2010. It worked fine before with iCloud 2.1.2. Any solutions? I'm on Windows 7, Outlook 2010.

HOW FRUSTRATING! NOW WHAT IS HAPPENING? WHEN I GO TO ANY WEBSITE THE PAGE FREEZES. TOP OF PAGE READS, MOZILLA FIREFOX NOT RESPONDING, THINK I"LL GO BACK TO IE, WAY TOO MANY ERRORS AND NO TECH SUPPORT ANSWERS

Outlook 2010 won't go back from Working Offline to Online

I am using Windows 7 Outlook 2010. Suddenly today, an icon Working Offline appeared on the Notification Bar. I was not working offline. My email could not receive or send. I rebooted more than a couple of times. I disconnected totally from the wall outlet. It did not succeed. I was and still am able to go online for everything else, just not Outlook. I googled the problem and saw repeatedly that I should go to Send/Receive then Preferences and uncheck Offline. I can't find Preferences anywhere and can't find info about where to find it.
(I am able to check my mail with Verizon Webmail but, of course, that is absolutely not what I want to have to do.)
After one of the times I rebooted, I could no longer access the Outlook Inbox. Then it suddenly appeared again. Right now, it is gone again.
What can I do to correct this????? Would a System Restore help? I hate to do that but I will if I must.
Thanks!!!!!

I would just verify your Server settings for the Verizon e-mail account in Outlook. See this article, since Verizon may have changed some things around that caused it to go offline for you. Likely, Outlook cannot connect to the server which you can most likely find out by doing a Send and Receive.
https://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_announcement&id=email_13_01...
========
The first to bring me 1Gbps Fiber for $30/m wins!

Work computer just got two years of Win7 updates, now Outlook 2010 won't connect

My work computer was getting slow, I was having trouble opening some Microsoft Office files because I didn't have the latest updates. Updates weren't working on my computer at all since I first got the machine two years ago when I started at this company.
I found online there was WindowsUpdate AU registry key that needed to be deleted in order to receive updates. I did this and got all the updates. But then afterward my Outlook would not download my work email, and my Office Communicator would not
connect either. It would prompt me for my password, but would tell me I had the incorrect password (even though I did not). Office/OC also did not work on my mobile device. So I restored back to before the updates and now it works fine. However
Win Update still wants to install all of these problematic Office updates since Microsoft does list them as "Important." My network admin has put a restriction on my machine that disallows me to change when and how Windows updates, so they
will be installed automatically when I shut the computer down (I think so anyway).
I would like to know how to either 1. keep these particular Office updates from installing (I see that I can deselect them in Windows Update, but that's only temporary I'm sure), or better yet, 2. figure out how the heck to get Outlook/Office Communicator
to work with the updates. I have notified my IT department, but I will be honest, they are very slow at responses and historically haven't been a whole lot of help, so I wanted to start here. Thanks for any help.

Hi,
My opinion is you should go ahead to check for updates and install any required ones. It’s always a good idea to keep current with updates.
As per the description, it looks like some settings or files got corrupted during the updating. But this should not affect the account itself, which means the use of Office on your mobile device should not be affected. Are you able to use
Office on your mobile device again after the restoration?
What is the type of account configured in Outlook? Did you see any send/receive errors in Outlook?
I'd first suggest your try few general troubleshooting steps:
If you are using Exchange account, try to rebuild OST files.
This will effectively forcing Outlook to re-sync all contents from server to a new OST file. (You can find the location of your .ost file in
File> Account Settings>Account Settings>Data Files)
Repair your Office installation from the Control Panel and see if it helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 won't open after installing icloud for windows

Hi,
Installed icloud for windows at work this morning after moving my MM account to icloud at home on my MBP.
Installed ok but after ticking the mail, contacts, calendar and bookmark boxes on icloud for windows Outlook 2010 starts but won't open and stays on the "Processing..." for a long time before I close it.
Also the icloud for windows control panel won't reopen except the time it opens after installation. I have tried removing it and rebooting but after it's installed, if you close the control panel it won't reopen although it's still running in Task Manager. Closing it in Task Manager and restarting doesn't make a difference.
Currently I removed, rebooted and reinstalled and only have the bookmarks ticked and outlook works ok but the control panel still won't reopen.
I am on a exchange server so don't know if this is part of the problem. Not real worried about mail but would like calendars working again.
Very thankful for any help you can offer.

I had the same problem after successfully moving from MobileMe to iCloud yesterday on my PC, ipad and iphone.
Today I couldn't open Outlook 2010. An Outlook dialogue box for my MobileMe email account kept asking for the email password, and although I put the password in, it kept re-appearing.
I turned off Norton spam temporarily, because I noticed Outlook was stuck processing the Norton plug ins at opening, and managed to open Outlook but the programme crashed every time I tried to access my email account settings (I thought I would try to delete the MobileMe email account).
I then opened the Control Panel for iCloud and unchecked the Mail with Outlook box, which has enabled Outlook to work again. The @me.com email account was gone when I checked the email accounts. I never needed to use the @me.com email account anyway.
How frustrating and such a waste of my time.
Does anyone know what difference it makes if the MobileMe/iCloud email is not connected to Outlook? Does it really make any difference when you have your email accounts in the iPad and iPhone anyway?

Outlook 2010 won't sync over the air with my iPhone 4s

I got my iphone 4s at the same time that my work switched to Outlook 2010. Now I can only sync calendars manually and not automatically over the air as I enter appointments. Plus, only appointments entered on the PC will sync with the phone - appointments entered on the phone won't sync with my work calendar at all. What's going on??? I don't know if it's a phone issue or an Outlook 2010 issue, since both changed at the same time. I did notice that new appointments typed on my phone are a different color than those entered on my PC, if that matters at all (it may just be a new feature of ios5).

Hi there miperrito42!
I have an article here that can help you troubleshoot iTunes Wi-Fi syncing:
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/TS4062
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Outlook 2010 won't send msgs w/links

I have Outlook 2010 and I use Yahoo mail as my relay. Recently, any message initiated from Outlook 2010 which contains a web link won't send (stays in outbox). I have disabled all anti-virus software. I tried changing it to plain text - so that it
shouldn't even recognize it as a link. I've tried removing the hyperlink. Nothing so far has worked. Has anyone else experienced this?

Hi Friend,
Open MS-Outlook in safe mode and then try to send emails. There can be lot of reasons behind such issue if your emails are going into Outlook instead of sending.
Common causes of such disturbance are:
Offline Mode (enable it or work with Online Mode)
Send/Receive Settings (Change manually to Automatically)
Wrong password (sync web based mail password with Outlook)
Corrupted Outlook Data File (use scanpst.exe to repair and then try to send emails)
Antivirus scanning programs (disable these programs)
For more:
http://support.microsoft.com/kb/2663435
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

Outlook 2010 won't update new messages unless you update folder

Hi,
Outlook 2010 sp1 with Exchange 2010 latest sp.
Scenario:
Some users are not receiving emails unless they click on update Folder. Once they do emails come in.
Troubleshooting:
No virus scanning outlook folder.
Delete the profile with OST and re-created it.
Send immediately when connected is enabled.
Cache Exchanged mode is enabled (Must be ...there are 15000 users with mailboxes here).
(If Cache mode is disabled everything works fine) This is not an option for us.
Download shared folders whether it is enabled or disabled still the same problem.
Help please,
Alexis

I would suggest your to start Outlook with /cleanips switch and check behavior,
Just click Start, click Run, type
outlook/cleanips, and then click OK. Microsoft KB article:
http://support.microsoft.com/kb/968773
Please have try first and feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support

Outlook 2010 Search Not Working

Hi All,
After resequencing office a number of times and following the AppV recipie at http://support.microsoft.com/kb/983462 I still can't get Outlook 2010 to play nicely.
My sequencing and operating environment is Windows 7 32-bit.
I have configured the proxies according to the AppV recipie and run the client installer but I still cannot get it to work.
msiexec /i C:\offvirt.msi ADDDEFAULT="Click2runOneNoteProxy,Click2runOutlookProxies,Click2runWDSProxy,Click2runOWSSuppProxies" PACKAGEGUID="{782EF558-1977-466C-B5A8-0975B2996E67}" PACKAGEVERSION=14.0.4755.1000 OUTLOOKNAME="Microsoft Outlook 2010" ONENOTENAME="Microsoft
OneNote 2010" MAPISERVER="Microsoft Virtual Office Simple Mapi Proxy Server" VIRTUALSEARCHHOST="Search MAPI Protocol Handler Host" MLCFG32CPL="Windows Control Panel" OWSSUPPServer="Microsoft SharePoint Client Support Manager"
Is what I use to install the deployment kit and all the values in the arguments are 100% correct.
However the actual registry keys do not reflect what I have entered into the Arguments.
When looking at "HKLM\Software\Microsoft\Office\14.0\CVH\" keys they all have strange values.
"Click2runOutlookProxies\MapiProxyServer" for example is set to "C:\Program Files\Microsoft Application Virtualization Client\sfttray.exe" "Simple MAPI Proxy Server "
This is obviously wrong as it's not what I specified. I corrected these manually to:
"C:\Program Files\Microsoft Application Virtualization Client\sfttray.exe" "Microsoft Virtual Office Simple Mapi Proxy Server 14.0.4755.1000"
In an attempt to get it to work and the AppV client succeeded in starting the "Search MAPI Protocol Handler".
Despite this no matter what I search for and where I search for it I get "No matches".
It does appear to index the items but doesn't appear to be able to contact desktop search to even try to get a response.
Any help would be much appreciated!

Try creating a CVH.reg file and populate the keys with your package GUID and versions:
x86
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2RunFilterPack]
@=""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2runOneNoteProxy]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"OneNote"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft OneNote 2010 092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2runOutlookProxies]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"MapiProxyServer"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft Virtual Office Simple Mapi Proxy
Server 092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2runOWSSuppProxies]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"ProxyServer"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft SharePoint Client Support Manager
092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Click2runWDSProxy]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"WDSProxyServer"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Search MAPI Protocol Handler Host 092210A\""
x64
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2RunFilterPack]
@=""
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2runOneNoteProxy]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"OneNote"="\"C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft OneNote 2010 092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2runOutlookProxies]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"MapiProxyServer"="\"C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft Virtual Office Simple Mapi Proxy
Server 092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2runOWSSuppProxies]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"ProxyServer"="\"C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Microsoft SharePoint Client Support Manager
092210A\""
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Click2runWDSProxy]
@="{83287C5A-4D30-4708-8C97-C65CE31FA8D0}"
"WDSProxyServer"="\"C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sfttray.exe\" \"Search MAPI Protocol
Handler Host 092210A\""

Outlook 2010 won't sync with iCloud on the web

Outlook 2010 Calendar syncs with the iCloud Calendar in Outlook. Both are visible in Outlook, both are ticked. Calendar Sync is set up in iCloud Control Panel 2 and on settings on my iPhone & iPad. However, appointments don’t show in iPhone, iPad or iCloud on the web.

Here's what I've discovered: Outlook has two "versions," one for iCloud and one that is an Outlook data file ("My calendar"). You can check a box in Outlook to enable either of them (go to the Home tab and expand the navigation pane). The iPad does not sync with the Outlook data file. Anything entered there has to be manually copied to the iCloud version of Outlook in order to sync with iPad. So, to sync with iPad you have to uncheck "My calendar" in Outlook and then check "iCloud" and use that version of Outlook. But when I use the iCloud version, Outlook will not accept appointments sent to me by clients. It also screws up my communication with clients in other ways. So using the iCloud version of Outlook does not work for me.
I've discovered a third-party software that seems to solve this issue: Code Two Sync for iPad. You can Google it for reviews, the download link, etc. I downloaded and installed it and it immediately copied (synced?) all the appointments in the Outlook data file version of Outlook ("My calendar") to the iCloud version and synced them with my iPad. There were a bunch of duplicates, but I think there's some way to fix that. However...it also crashed Outlook on my computer (I have an older computer that is having issues). So I needed to uninstall it. I repeat, this is because my computer has been having other issues, I don't think it is the software's fault. I may try it again when I have more time to troubleshoot. Anyway, you might try this software and see if it works for you.

Calendars in Outlook 2010 won't sync with my iPhone 3gs

Since I installed iOS 4.3 in my iPhone 3GS I cannot get iTunes 10.4 to sync my Calendars in Outlook 2010 with my iPhone. I have not changed any settings and it has worked without problems for the last year until I installed iOS 4.3
Can anyone help me sort this out.

Here's what I've discovered: Outlook has two "versions," one for iCloud and one that is an Outlook data file ("My calendar"). You can check a box in Outlook to enable either of them (go to the Home tab and expand the navigation pane). The iPad does not sync with the Outlook data file. Anything entered there has to be manually copied to the iCloud version of Outlook in order to sync with iPad. So, to sync with iPad you have to uncheck "My calendar" in Outlook and then check "iCloud" and use that version of Outlook. But when I use the iCloud version, Outlook will not accept appointments sent to me by clients. It also screws up my communication with clients in other ways. So using the iCloud version of Outlook does not work for me.
I've discovered a third-party software that seems to solve this issue: Code Two Sync for iPad. You can Google it for reviews, the download link, etc. I downloaded and installed it and it immediately copied (synced?) all the appointments in the Outlook data file version of Outlook ("My calendar") to the iCloud version and synced them with my iPad. There were a bunch of duplicates, but I think there's some way to fix that. However...it also crashed Outlook on my computer (I have an older computer that is having issues). So I needed to uninstall it. I repeat, this is because my computer has been having other issues, I don't think it is the software's fault. I may try it again when I have more time to troubleshoot. Anyway, you might try this software and see if it works for you.

Sync with Outlook 2010 does not work

While it seems to work, showing the normal progess bar in iTunes - taking some time and feels like normal, no data is transferred from or to outlook.
No difference with Outlook x32 and x64, iTunes is 10.2.2 x64.
Reinstalled office and iTunes several times, making empty outlook.pst etc. but still i can't get data from the phone to outlook.
Any ideas would be aprreciated.

RIM has formally announced that support for Outlook 2010 will be available this month. I've heard rumors of August 10th but that's not official. Regardless, a new Desktop Manager will be released very shortly to add support for Outlook 2010 and some other great features.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Can't open URLs in outlook 2010 email. Works OK when IE is default browser. URL opens properly when I paste it into FF.

Running Win 7, Outlook 2010 and FF 3.6.15. I used to have no problem clicking URLs in Outlook messages, but now, when FF is default browser, I get message: "General Failure. The url was: "http://.....". An error occurred sending the command to the application." Link opens OK if I copy url to FF. Also works when IE is default browser.

Every single time that I have to do an update on Firefox I then have to go back into the regedit and follow the directions again in order to prevent this error. The issue should be corrected by Mozilla on their next update. To be honest, it is kind of annoying!! This has been an issue for several months, and I am tired of having to fix their mistakes!''' MOZILLA!!! PLEASE FIX THIS ISSUE!!!'''
I HAVE ATTACHED A SCREEN SHOT OF THE ERROR THAT I AM GETTING.

Blocked Senders feature in Outlook 2010 does not work

I have a specific blocked sender
[email protected] listed in my Blocked Senders list, but emails from that email
address still go to my Inbox instead of the Junk E-mail folder.
We use Exchange for email, and Outlook 2010 as the client.
Note: this sender is blocked for a specific sender that he configured through Junk E-mail Options in Outlook 2010, and this sender is not blocked at the server level.
I only have one account set up in Outlook.
What do I need to do to get Blocked Senders / Junk E-mail working in Outlook?
Thanks,
Elizabeth

Hi,
From your description, I suggest you try to check the total size of blocked sender list. As total size of all lists combined cannot exceed 512K. Once the 512K limit
is reached, Outlook alerts you and additional addresses aren't saved until you remove some from the list.
If your issue is caused by the limited size, you can add a new registry key value to the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\
Add a new DWORD value of Type Max Extended Rule Size and edit the Value Data, entering the maximum size (in bytes) you want to allow.
If your issue is not related to limited size, try to keep your junk e-mail filter updated. Each version of Microsoft Outlook that contains a junk e-mail filter receives updates to the data
file (outlfltr.dat) as part of the Microsoft-wide monthly update released on the second Tuesday of each month. The updated outlfltr.dat is the result of the evaluation of hundreds of thousands of spam messages and constantly increases the filter “catch”
rate for incoming junk email.
The recommended way to obtain updates to the Outlook Junk E-mail filter is by turning on the Automatic Updates option in the Windows Security Center.
If you have done all above but it still not work, try to create a new outlook profile to test this issue.
Go to Start > Control Panel, click Mail. The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different
existing profile, click Show Profiles, select the profile name, and then click Properties.
Click Show Profiles. Choose Prompt for a profile to be used.
Click Add.
Type a name for the profile, and then click OK.
Start Outlook, and choose this new profile.
Sincerely,
Harry

Outlook 2010 won't work

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