Outlook 2011 for Mac doesn't display incoming messages. Help!, Outlook 2011 for Mac doesn't display incoming messages. Help!
I haven't done anything to my MacBook since last week (upgraded to Lion), and on Monday morning it stopped receiving emails to my work account (MS Exchange). I have no problem sending emails from my work account. this is very strange. For clarity, Outlook is working fine for my msn account, and was working fine for my work account after I upgraded to Lion. It just stopped working for receiving (not sending) emails from my work account Monday morning.
Thanks in advance!!!
There's a Lion Support Community That might be able to help you better. You should also post this question there. https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion
Similar Messages
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ICloud doesn't sync with Outlook for Mac 2011
Any help would be appreciated...
I've got a MacBook Pro (OS X 10.7.3), iPhone 4 and iPad 2.
I use Office/Outlook for Mac 2011. The email is fine, but I can't figure out how to get contacts and calendar to sync with iPhone & iPad using iCloud...
Is there a way to use iCloud to sync contacts and calendars across all devices?
Thanks in advance for your help!Alemont1965 wrote:
Any help would be appreciated...
I've got a MacBook Pro (OS X 10.7.3), iPhone 4 and iPad 2.
I use Office/Outlook for Mac 2011. The email is fine, but I can't figure out how to get contacts and calendar to sync with iPhone & iPad using iCloud...
Is there a way to use iCloud to sync contacts and calendars across all devices?
Thanks in advance for your help!
There is no way to use iCloud Dav services (contacts and calendars) in Outlook 2011 as Outlook does not support Dav services.
Use a client that supports Dav if you want to use iCloud. -
Outlook for Mac 2011 doesn't bounce dock icon for new message
Under "Outlook Preferences -> Notifications & Sounds" I have the option selected "Bounce Outlook icon in Dock" for new messages. But the icon doesn't bounce when I get a new email. I'd really like for that to work - is this a known
issue or a local config issue?Hi,
Please first note that the option only applies when Outlook is not the active application. In addition, it appears that the icon bounces when you first select the Outlook application to open it. If you want the icon to bounce when new mail arrives
you will need to create a rule for that.
Since this forum is for general questions and feedback related to Outlook for Windows, if above doesn't applies, I'd recommend you post a new question in the forum for Mac for further assistance:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
Outlook 2011 for Mac Preferences not displaying properly
I have 2 emails set up in my outlook, one of them was a work email for a company I am no longer working for. They have cancelled my email but I am unable to pull up the accounts section of my outlook preferences to remove the account. When I open preferences
and select accounts, it pulls up a pop-up box, but it's positioned at the bottom of the pop-up box and will not allow me to scroll to the top, or expand the size of the box. I have checked for updates and restarted my computer and nothing seems to work. I
have even deleted the email account itself from the inbox area, but nothing is working to get rid of it.
I would love to ignore it, but this leads to another issue...for some reason, about a year ago, Outlook started asking for my passwords for both accounts anytime I toggled over to a different application. Even though I have entered my password in hundreds
of times, it continuously prompts me to put my password in over and over again. This means that if my outlook is open, that pesky yellow O is always bouncing up and down on my screen wanting me to re-enter my password, which i just did 30 seconds previously.
So, ideally i can get both these issues addressed, but for the one that the no longer is a working email it has essentially been holding my mail manager hostage.Hi,
We support Office for Windows in the current forum, as your question is about Office for Mac, I suggest you post the question in Office for Mac forum:
http://answers.microsoft.com/en-us/mac
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
This has happened many times, in fact, every time I've clicked on a link in an email -- but just since Sunday, I think. Before that, it worked perfectly.
# Yes, if you go to accounts.firefox.org, sign out, you will now be signed out.
# Sign back in, and you will be asked to save the password you entered.
# This will save the password and autocomplete if you have this option turned on.
I am not exactly sure why the menu did not detect the password change or if it was stored incorrectly after you changed it? But after storing the correct password you can manage any duplicate passwords in the password manager.[[Password manager - Remember, delete and change saved passwords in Firefox]] -
Address book doesn't sync with Outlook 2011 for mac since installing Lion OSX.
Neither automatically nor manually. Can anyone help please?
Have a red here
https://discussions.apple.com/thread/3218041?start=0&tstart=0
Or look at the other suggestions on the right hand side of that page
Good Luck -
Exporting selected contacts from Outlook 2011 for Mac
I've wanted to easily export a set of selected contacts from Outlook in Microsoft Office for Mac 2011. I've been through many threads about synching to Address Book and then exporting, but I've found a host of troubles, including duplicate copies of contacts being created.
So, I finally broke down and wrote an AppleScript script to export all of the currently selected contacts from Outlook to a file in either vcf (vcard) or csv (comma separated value) format. The best use of this script is to:
-- Install this as a script in Microsoft Outlook by saving the script below to Documents>Microsoft User Data>Outlook Script Menu Items
-- Change to your Contacts in Outlook. Use the Outlook search bar to find the contacts you want to export. You might search by name, category, company, or anything else that identifies the contacts you want to export. Or, you might just leave the view showing all contacts.
-- Select the contacts you want to export
-- Launch the script
The script will have you select between vcard and csv and select a destination file. This hasn't been optimized for speed, so if you're exporting 100's or 1,000's of contacts, be patient. And there isn't a progress bar at present, so you have to wait. It will display an alert when it's complete.
Sorry not to have a download location for you. You'll just have to copy the script text :-). Keep in mind there's been some but limited testing. Read the comments for details. And enjoy.
-- jsc
-- Export Outlook Contacts
-- (c) 2012 J. Scott Carr. The script is made available for free use, with no
-- warranty, under the Creative Commons license agreement.
-- This script has only been tested on Mac OS X 10.6.8 with Micrsoft Outlook for
-- Mac 2011 version 14.1.4.
property byCategory : "By category"
property byPattern : "Names matching pattern"
property vcardFormat : "VCard"
property csvFormat : "CSV"
-- main
set contactsToExport to {}
-- Get the contact selection
set contactsToExport to get_contacts_to_export()
if (count of contactsToExport) is 0 then
display alert "Please select contacts to export and rerun script" as warning
return
end if
-- Shall we export to vcard or CSV?
set theFormat to vcard_or_csv()
if theFormat is "" then
display alert "Error: Must select VCard or CSV format" as warning
return
end if
-- Get and open the output file
set oFile to open_output_file(theFormat)
if (oFile is equal to -128) then
display alert "Canceled"
return
else if (oFile < 0) then
display alert "File open failed (" & oFile & ")" as warning
return
end if
-- Export the contacts
display dialog "About to export " & (count of contactsToExport) & " contacts in " & theFormat & " format. Proceed?"
if button returned of result is not "OK" then
try
close access oFile
end try
return
end if
if theFormat is vcardFormat then
export_to_vcard(contactsToExport, oFile)
else if theFormat is csvFormat then
export_to_csv(contactsToExport, oFile)
else
display alert "Invalid format" as warning
end if
close access oFile
display alert "Complete"
return
-- get_contacts_to_export()
-- We're going to export the Contacts currently selected in Outlook.
-- Check that the current selection is Contacts and not some other Outlook
-- object. Snag the selected Contacts and return them as a list.
-- A side note. When I started this, I built options to enter a matching
-- name string or select a category. And then it hit me that those features
-- are much more robust in Outlook, and it would be easy to just use the
-- current selection.
-- There is some strange behavior that Outlook needs to have recently been
-- the front, active window.
on get_contacts_to_export()
set selectedContacts to {}
tell application "Microsoft Outlook"
set theSelection to selection
if class of theSelection is list then
if class of the first item of theSelection is contact then
copy theSelection to selectedContacts
end if
else
if class of theSelection is contact then
copy theSelection to selectedContacts
end if
end if
return selectedContacts
end tell
end get_contacts_to_export
-- vcard_or_csv()
-- Get the format to use when exporting contacts
on vcard_or_csv()
choose from list {vcardFormat, csvFormat} with prompt "Select export file format:"
if result is false then
return ""
else
return first item of result
end if
end vcard_or_csv
-- open_output_file()
-- Open the destination file for the export, returning the file descriptor or the error number
-- if the operation fails
on open_output_file(exportType)
-- Get the filename, letting "choose file name" deal with existing files.
set theDate to current date
set theTime to time of theDate
if exportType is csvFormat then
set fileName to "contacts.csv"
else
set fileName to "contacts.vcf"
end if
try
set outputFile to choose file name with prompt "Select export destination file" default name fileName
on error errText number errNum
return errNum
end try
-- Open the file
try
-- Open the file as writable and overwrite contents
set oFile to open for access outputFile with write permission
set eof oFile to 0
on error errText number errNum
display alert "Error opening file: " & errNum & return & errText as warning
try
close access oFile
end try
return errNum
end try
return oFile
end open_output_file
-- export_to_vcard()
-- Export each of theContacts to the open file outFile as a set of vcards. Note that the
-- vcard data is from the "vcard data" property of the theContacts. This routine
-- doesn't attempt to reformat an Outlook vcard, nor limit the fields included
-- in the vcard.
on export_to_vcard(theContacts, outFile)
set vcards to {}
tell application "Microsoft Outlook"
repeat with aContact in theContacts
copy vcard data of aContact to the end of vcards
end repeat
end tell
repeat with aCard in vcards
write (aCard & linefeed) to outFile
end repeat
end export_to_vcard
-- export_to_csv()
-- Export each of theContacts to the open file outFile in csv format
on export_to_csv(theContacts, outFile)
set csvFields to {}
-- Get the fields of the contact to export
set csvFields to init_csv()
-- Write the header row
set nFields to count csvFields
write first item of csvFields to outFile
repeat with i from 2 to nFields
write "," & item i of csvFields to outFile
end repeat
write linefeed to outFile
-- Export the fields of the contacts in CSV format, one per line
repeat with aContact in theContacts
write build_csv_line(csvFields, aContact) & linefeed to outFile
end repeat
end export_to_csv
-- init_csv(): defines the fields to export when csv format is selected
-- Each of the fields in the list must match a name used in the routine build_csv_line().
-- The idea is to later create a a pick list so the user can select which contact properties
-- to export.
on init_csv()
set csvFields to {"first name", "last name", "middle name", "title", "nickname", "suffix", "phone", "home phone number", "other home phone number", "home fax number", "business phone number", "other business phone number", "busines fax number", "pager number", "mobile number", "home email", "work email", "other email", "company", "job title", "department", "assistant phone number", "home street address", "home city", "home state", "home country", "home zip", "business street address", "business city", "business state", "business country", "business zip", "home web page", "business web page", "note"}
end init_csv
-- build_csv_line(): format one line for the csv file
-- Parameter csvFields determins which fields to include in the export.
-- Unfortunately I've not figured out how to use perl-style generation of
-- indirect references. If I could, this would have been much more elegant
-- by simply using the field name to refer to a Contact properly.
-- Note that email address are a special case as they're a list of objects in
-- Outlook. So these are handled specially in the export function and can only
-- be selected by the column names "home email", "work email", and "other email".
-- Outlook allows a contact to have more than one of each type of email address
-- but not all contact managers are the same. This script takes the first of
-- each type. So if a contact has more than one "home" email address, you will
-- only be able to export the first to a csv file. Suggest you clean up your
-- addresses in Outlook to adapt. The alternative is to support multiple
-- columns in the csv like "other email 1" and "other email 2", but that's not
-- supported in this version.
-- Another note. In this version, any embedded "return" or "linefeed" characters
-- found in a property of a contact are converted to a space. That means that
-- notes, in particular, will be reformated. That said, this gets arond a problem
-- with embedded carriage returns in address fields that throw off importing
-- the csv file.
-- Also note that at this time IM addresses aren't supported, but it's an easy add
-- following the same logic as email addresses.
on build_csv_line(csvFields, theContact)
set aField to ""
set csvLine to ""
set homeEmail to ""
set workEmail to ""
set otherEmail to ""
tell application "Microsoft Outlook"
set props to get properties of theContact
-- Extract email addresses from address list of contact
set emailAddresses to email addresses of props
repeat with anAddress in emailAddresses
if type of anAddress is home then
set homeEmail to address of anAddress
else if type of anAddress is work then
set workEmail to address of anAddress
else if type of anAddress is other then
set otherEmail to address of anAddress
end if
end repeat
-- Export each desired fields of the contact
repeat with aFieldItem in csvFields
set aField to aFieldItem as text
set aValue to ""
if aField is "first name" then
set aValue to get first name of props
else if aField is "last name" then
set aValue to last name of props
else if aField is "middle name" then
set aValue to middle name of props
else if aField is "display name" then
set aValue to display name of props
else if aField is "title" then
set aValue to title of props
else if aField is "nickname" then
set aValue to nickname of props
else if aField is "suffix" then
set aValue to suffix of props
else if aField is "phone" then
set aValue to phone of props
else if aField is "home phone number" then
set aValue to home phone number of props
else if aField is "other home phone number" then
set aValue to other home phone number of props
else if aField is "home fax number" then
set aValue to home fax number of props
else if aField is "business phone number" then
set aValue to business phone number of props
else if aField is "other bsiness phone number" then
set aValue to other business phone number of props
else if aField is "bsuiness fax number" then
set aValue to business fax number of props
else if aField is "pager number" then
set aValue to pager number of props
else if aField is "mobile number" then
set aValue to mobile number of props
else if aField is "home email" then
set aValue to homeEmail
else if aField is "work email" then
set aValue to workEmail
else if aField is "other email" then
set aValue to otherEmail
else if aField is "office" then
set aValue to office of props
else if aField is "company" then
set aValue to company of props
else if aField is "job title" then
set aValue to job title of props
else if aField is "department" then
set aValue to department of props
else if aField is "assistant phone number" then
set aValue to assistant phone number of props
else if aField is "age" then
set aValue to age of props
else if aField is "anniversary" then
set aValue to anniversary of props
else if aField is "astrololgy sign" then
set aValue to astrology sign of props
else if aField is "birthday" then
set aValue to birthday of props
else if aField is "blood type" then
set aValue to blood type of props
else if aField is "desription" then
set aValue to description of props
else if aField is "home street address" then
set aValue to home street address of props
else if aField is "home city" then
set aValue to home city of props
else if aField is "home state" then
set aValue to home state of props
else if aField is "home country" then
set aValue to home country of props
else if aField is "home zip" then
set aValue to home zip of props
else if aField is "home web page" then
set aValue to home web page of props
else if aField is "business web page" then
set aValue to business web page of props
else if aField is "spouse" then
set aValue to spouse of props
else if aField is "interests" then
set aValue to interests of props
else if aField is "custom field one" then
set aValue to custom field one of props
else if aField is "custom field two" then
set aValue to custom field two of props
else if aField is "custom field three" then
set aValue to custom field three of props
else if aField is "custom field four" then
set aValue to custom field four of props
else if aField is "custom field five" then
set aValue to custom field five of props
else if aField is "custom field six" then
set aValue to custom field six of props
else if aField is "custom field seven" then
set aValue to custom field seven of props
else if aField is "custom field eight" then
set aValue to custom field eight of props
else if aField is "custom phone 1" then
set aValue to custom phone 1 of props
else if aField is "custom phone 2" then
set aValue to custom phone 2 of props
else if aField is "custom phone 3" then
set aValue to custom phone 3 of props
else if aField is "custom phone 4" then
set aValue to custom phone 4 of props
else if aField is "custom date field one" then
set aValue to custom date field one of props
else if aField is "custom date field two" then
set aValue to custom date field two of props
else if aField is "note" then
set aValue to plain text note of props
end if
if aValue is not false then
if length of csvLine > 0 then
set csvLine to csvLine & ","
end if
if (aValue as text) is not "missing value" then
set csvLine to csvLine & "\"" & aValue & "\""
end if
end if
end repeat
end tell
-- Change all embeded "new lines" to spaces. Does mess with the formatting
-- of notes on contacts, but it makes it cleans the file for more reliable
-- importing. This could be changed to an option later.
set csvLine to replace_text(csvLine, return, " ")
set csvLine to replace_text(csvLine, linefeed, " ")
return csvLine
end build_csv_line
-- replace_text()
-- Replace all occurances of searchString with replaceString in sourceStr
on replace_text(sourceStr, searchString, replaceString)
set searchStr to (searchString as text)
set replaceStr to (replaceString as text)
set sourceStr to (sourceStr as text)
set saveDelims to AppleScript's text item delimiters
set AppleScript's text item delimiters to (searchString)
set theList to (every text item of sourceStr)
set AppleScript's text item delimiters to (replaceString)
set theString to theList as string
set AppleScript's text item delimiters to saveDelims
return theString
end replace_textThank You, but this is a gong show. Why is something that is so important to us all so very, very difficult to do?
-
Intermittent send failures in Outlook 2011 for MAC
Ever since Verizon changed its POP server settings, I am getting intermittent send failures from MS Outlook for MAC 2011 even though I made the correct port changes and SSL options in Outlook 2011. Everywhere I look for assistance, including Microsoft, Apple and Verizon, no one has found anything wrong other than Microsoft suspects that Verizon's server doesn't like too many logins and passwords in a set period of time. Apparently, every email that is sent, sends a User Name and Password to Verizon's server. MS suspects that the server doesn't like that and rejects messages within a certain time period. Furthermore, I cannot find any Verizon support for Outlook 2011 for the MAC! Once again this is "intermittent" such as 4 messages will go and then the 5th will not. If I leave it in the outbox, it will eventually send. I'm not sure that MS's theory is fully correct because sometimes I get the send failures on the first message sent. The error message says, "Outlook cannot find the server etc." "Error Code: 3170". All incoming messages come into Outlook 2011 correctly. Does Verizon support Outlook 2011 for the MAC?
Solved!
Go to Solution.Re: Consistent alerts error 3170...and my settings are correct! HELP!
Options
12-19-2013 09:47 AM
I had the same issue. After talking to a Verizon FIOS technician from thier techinical support center, he said that no changes are needed for Outlook for Mac. That means the settings should be:
Incoming server: incoming.verizon.net
Incoming port: 110
Use SSL to connect: UNCHECKED
Outgoing server: outgoing.verizon.net
Outgoing port: 25
Use SSL to connect: UNCHECKED
Hope that helps others not waste an hour searching Verizon's website and trying to navigate their massive phone tree to actually speak to a technician. -
Setting up icloud in outlook for mac 2011
I have tried to set up my iCloud email account in Outlook for Mac 2011. Incoming works fine. Outgoing doesn't. I have trawled over the support pages for the correct outgoing server info but on using the settings I am no further on. I did see a post by someone who had found the same problem and copied the settings that Mail uses which seems to be different for incoming than Apples recommendations. (but thats not a problem for me!) and unfortunately the outgoing in the Mail settings for my iCloud account simply shows "iCloud" so I am none the wiser!
Can anyone help? Incidentally my icloud account for email works fine on my iPhone and iPad.
thanks
Mikulwhitson81 wrote:
A window pops up after I have entered the correct password saying:
The srver for account "icloud" returned the error "(AUTHENTIFICATIONFAILED)". Your username/password or security settings may be incorrect. Would you like to try re-entering your password?
Also the link http://support.microsoft.com/kb/2648915 to guide set up does not tell you if it is IMAP, POP...etc
Can anyone help on this please?
Please note that Microsofts instructions (in the link you posted) are incorrect, it will never work if you follow those directions. -
I cannot send email from Outlook 2011 (for Mac). But can send from other applications
I have Outlook 2011 for Mac - I have validated the settings and up until yesterday could send and receive emails using my .mac account.
I can send using icloud and mail (I use Outlook for work purposes) and can send in outlook using my work accounts.
My settings
Incoming server - imap.mail.me.com
Use SSL to connect checked.
Outgoing server - smtp.mail.me.com
override default port checked (port 587)
use SSL to connect checked
authentication - Username and password.
I have rebuilt the database - no effect.
I continue to get the error
"Mail could not be sent
The server for account "mac" returned the error. 5.7.8. Bad Username or password (Authentication failed..)" Your username/password or security settings may be incorrect. Would you like to try rentering your password"
I have validated my username and password and rentered them both.
I have emptied the outbox and retried but nothing works.
Thanks for the help.Update - I now have it working.
am not really sure what exactly fixed it.
I changed a lot of things but my setup now has the following which I think fixed.
outgoing server - p06-smtp.mail.me.com
override default port checked - port now 587
on more options button changed it to "use incoming server info". -
I have an iMac 3.2 GHz Intel Core i5 with 16 GB memory and 1.12 TB storage running Yosemite 10.10.1 & Outlook 2011 for Mac. For a while, sent emails went to a sent folder on the iMac so I have a collection of sent emails there. I have attempted to move those sent emails from the iMac to my email server (IMAP), but without success. Is there a way to move them to a sent box on my server so I can see them on other devices? Many thanks for any help you can provide.
Go to: Apple > System Preferences > Universal Access and in the Seeing tab make sure that the Display Enhance contrast: is set to Normal.
Alternatly, try holding the ⌃⌥⌘ (control command alt) keys and then pressing the , (comma) key a few times. -
How to view my family share calendar in outlook for mac 2011 (ical)
Hey All
Problem:
Want to view my family share calendar in outlook for mac 2011.
Want to have them sync on the fly (push)
Currently running 2 exchange mailboxes which have their own mailboxes and calendars which you can toggle between.
For the PC this is a relatively straight forward task.. You can add an additional calendar to outlook and you are away. Wife's PC can view her own personal exchange calendar and on a separate tab she can view, edit, print etc the family share calendar.
For outlook for Mac, I've tried a few work arounds and none of them actually work, all the Apple documentation available doesn't really cover this.
Any help would be much appreciated
CheersHi,
According to your description, I notice that Outlook for Mac for Office 365 cannot open shared calendar.
If I misunderstand your concern, please do not hesitate to let me know.
Which account are you used, Exchange account or Microsoft account?
Would you please login OWA and test to open this shared calendar?
Outlook for Mac cannot open the shared calendar which is a sub-calendar, you have to ask calendar owner share all calendars under the default "Calendar" folder.
More details about it, for your reference:
http://support.microsoft.com/kb/2743766
Best Regards,
Allen Wang -
Hi everyone. Is this the right place to post something about this program? Someone in the office has a Mac laptop with the newest version fo the OS and the latest version of Office for the Mac. The Mac is connected to our Windows domain network and Outlook setup with our Exchange server was simple and flawless.
However, this user has found that she doesn't have access to her distribution lists inside her Contacts folder. She can and has access to all of her individual contacts but there is zero access to any distribution lists in that folder that she created on her old Windows machine.
Any idea why this is happening and how to fix it? I figure it has to be a simply Outlook configuration issue. Let me know what you think. Thanks.I have a new G5 intel with a ton of ram and a tb hard drive, and company ordered outlook 2011 that is, let's just say, problematic. I have emails stuck in my "outbox" and have been to the microsoft "help" site. It didn't. Keeps telling me I'm "out of memory." I tried all of their "solutions" and they weren't the solution.
I've nuked the fonts, rebuilt the database, gone offline and hit "delete" like MS suggests (it tells me that in order to delete the emails, I have to be "online"), reinstalled the whole kit n' kaboodle and still the same outcome... emails stuck in the outbox. There's nothing attached to them. They're not big, just text. I hit reply to each of the emails, hit send and there they sit. Tried logging in via web and deleting the emails from our mail server; they don't exist on the mail server... they're in my very own outlook 2011 program and refuse to be moved, deleted or altered in any way shape or form.
So, telling people to "head on over to Microsoft, they'll fix it" is no answer. officeformac.com just forwards you to the microsoft.com/mac site, and any google links you might find that look like they'd be helpful on officeformac.com are just dead ends with "404-server not found" messages. Never was a fan of Microsoft's corrupt ways and they sure haven't won me over this time, either.
Anybody got any real thoughts on how to outsmart Outlook? -
Outlook 2011 for Mac Data is corrupt Mail could not be sent Error code: -19943
Why am I constantly getting this error?
What does this error mean?
How do I fix this?
This MacBook Air belongs to a VIP in our company. She is under the impression that she has received a lemon, due to the following experiences (verbatim):
Random beeping noise coming from machine. Unexplainable. No obvious pattern.
Machine randomly sounds like an airplane taking off. Fan running constantly.
Unable to view Sent folder in Outlook. Periodically.
Unable to view Sent items. Periodically.
Calendar items/invites/meetings do not display accordingly.
Unable to accept/decline meeting invitations.
Pinwheel constantly displays. Forced to reboot due to freezing.
Constantly receiving 'Data is corrupt' error message in Outlook.
Constantly receiving 'An internal server error occurred. The operation failed' in Outlook.
I understand the majority of these issues points towards the Office/Outlook application, but why don't any of the troubleshooting methods resolve or alleviate any of the aforementioned symptoms at all?
No one else in my company with this software is receiving this message.
I have rebuilt the database 3 times.
I have reinstalled the software twice.
All software is up-to-date.
Why doesn't Apple support this software?
Why doesn't Microsoft support this software?
Every forum I search regarding Office for Mac results in a never ending loop of both companies panning the issue off to the other and nobody takes responsibility.
Is there anyone out there willing to take the time to assist me and fully exhaust their knowledge to present some sort of solution towards this issue?
I am fully committed to this discussion and will provide any and all information needed in order to fix the issue.
Why are there other users with the same software who are NOT experiencing the same issues?
As a last resort, I am aware backing-up the profile/account and restoring the OS is an option. What if this plan of action doesn't solve anything? What if the problem persists?
My technical knowledge of Apple/Mac devices is limited, and I would appreciate any advice/suggestions/support on the matter, as this is a high priority issue and I would like to learn from this so as to avoid any similar issues that I may encounter in the future.
Thank you in advance for your help.Hello Warren, which Mail App?
Generally,
SMTP error 554 (Transaction failed) is one of the most vague error codes, but is typically caused by something in the From or To headers that server doesn't like.
In other words, the problem is in the sender or recipient email address.
It can be caused by
The sender address isn't valid.
The server thinks this email is spam or server IP address has been blacklisted
A spam trap identifying your machine as a relay, or as a machine not trusted to send mail from your domain.
http://www.fox.ra.it/forum/13-submissions-via-email/444-smtp-error-5-5-4-transac tion-failed.html
To see if it's your provider, What's my ip...
http://www.whatismyipaddress.com/
Start with these three, check SpamCop or SpamHaus to see if your IP is there...
http://spamcop.net/bl.shtml
http://www.spamhaus.org/lookup.lasso
http://www.spamhaus.org/zen/
Sometimes an ISP will bloc a whole other ISP too, if it's the source of too much SPAM. -
Outlook 2011 for Mac keeps asking me for password
I had been using Windows Live Mail (pop 3) for years until last week; rarely, if ever had any problems downloading my mail.
I just bought a Mac computer and am using Outlook 2011 for Mac; my operating system is Maverick (if that means anything to anyone).
The BT tech guys suggested I set up my mail accounts as IMAP so that all mail read on the server syncs etc. with my Outlook. It all sounded great. However, ever since I installed Outlook for Mail it asks me for my password numerous times during the day (for each of my 5 email accounts)....it usually does this when the computer has been in sleep mode, i.e., when Outlook tries to download mail from the server.
Something else to mention is that whilst the BT tech guys set up my IMAP accounts with:
Incoming Port - 993 (requires SSL)
Outgoing Port - 465 (requires SSL/TLS)
The BT Mail department (today) told me to revert back to 110 (outgoing) and 25 (incoming) and to call the incoming and outgoing mail.btinternet.com instead of the smtp.........(I forget the rest of it now) that the tech guys set it up as.
I've since reverted the incoming and outgoing to mail.btinternet.com but haven't changed the numbers to 110 and 25 because the BT Mail guy said "if you are able to send/receive using the 993 and 465...just leave them. And I *am* able to send/receive. The problem is more the password prompt and the message "server not recognised" or whatever it says....I can't recall the exact words.
I phoned Apple and they of course say it is an Outlook problem; not an Apple one, though they did help me delete the mail settings in their keychain thingie so that I could put in my passwords again (all passwords are correct by the way).
Apple did ask, however if my internet service provider are happy for me to have mail set up as IMAP; she epxlained that it really isn'y *my* choice; it's the server people's choice.
My questions are therefore: 1) who/what is my server? Is it BT? My email addresses are all btinternet.com and I'm also using BT Broadband for both home and my business/office.
I just don't understand why Outlook keeps prompting me for password so my second question is 2) does anyone know why I am being prompted for my password as often as I am? Does this have to do with IMAP settings? with Outlook? or with my Server? or possibly all of the above? and how does one identify the real issue?
Many thanks!Hi Steve,
Thanks for this-yes, eventually, I do send/receive fine, once I've poppedd my passwords in.
I think you are right in that BT seem to be having unique server/login issues...at least this is what I've read elsewhere too.
Iroonically, this AM I opened my new Mac and have *not* been asked for passwords so perhaps the changes I made in the settings yesterday (keychain reset in Mac) and also changing it from smtp.....to mail.btinternet.com solved the issue...who knows? All I know is this last week I've nearly lost the will to live on more than one occasion, from the transition from PC Windows Live Mail to Outlook for Mac.
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