Outlook 2011 for MAC not Updating

Does anybody have a word on this KB article?
http://support.microsoft.com/kb/2986504
We are seeing this issue against our Exchange 2013 server with Outlook 2011 for MAC. Mail will not update unless you manually hit send/receive, or restart the client. 14.4.5 version of Outlook 2011.
PC's, Active Sync devices (iphones, ipads, windows phones, etc) don't have the problem.

Hi,
In the current forum we only support Outlook for Windows, since you are using Outlook for Mac, I suggest you post the question in Office for Mac forum:
http://answers.microsoft.com/en-us/mac
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
Forum Support
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Outlook 2011 for MAC not connecting to the exchange server

We use an Exchange 2007 server and our three MACs had no problems connecting until yesterday, 09/13/2011, morning. Has anyone experienced this issue? Was there an update sent out?
Thanks for your help in advance.

Hi Robert,
I found a KB for your reference:
Sending email error "Authentication failed. Error 17897" in Outlook 2011 for Mac
http://support.microsoft.com/kb/2492901
If it not matches to yours, please paste the details without sensitive information.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2011 for Mac not authenticating with Exchange 2010

Hi,
We have an issue with our Mac Clients authenticating with our Exchange Server. We have Exchange 2010 Version 14.03.0174.001.
Outlook is saying the credentials are incorrect for the user when we know they work fine in OWA and in Outlook 2010.
It seems this is since we re-keyed are SSL certificate. I have changed the EWS directory to Basic Authentication and also re-created the EWS directory. I have also re-ran all the SBS Wizards.
Is there anything else we can do to get this sorted?
Thanks

Hi Robert,
I found a KB for your reference:
Sending email error "Authentication failed. Error 17897" in Outlook 2011 for Mac
http://support.microsoft.com/kb/2492901
If it not matches to yours, please paste the details without sensitive information.
Thanks
Mavis
Mavis Huang
TechNet Community Support

MS Outlook 2011 for Mac will no longer automatically send and receive email since upgrade to OS 10.9 Mavericks. Does anyone know of a solution?

I have been having trouble with Outlook 2011 for Mac since updating to OS 10.9 Marvericks. I have tried updating the database and identity. I can get email if a go to each account and try to download it. But email will not come automatically and can I send and receive all accounts. Does anyone have a solution? I do not want to lose my email, contacts and information.

I am also finding that searching in Mail for emails in this account is leading to false negative results. It's astonishing that I can search for an email I know is in the Inbox list yet not find it unless I scroll down to it manually and clicking it. Then it will show up in the results if I search again. I just did "rebuild" a day ago (have to do that every few days or so to get Outlook Exchange emails restored again anyway), so I doubt that this would fix the issue, but even if it did it's ridiculous... do I really have to abandon Mail and move to Microsoft Outlook on my mac to read my emails? Mail is currently FAILING to work for those of us who have to deal with Microsoft servers... which must be a huge # of customers, Apple.

Sent messages from secondary account are not saved in Outlook 2011 for Mac

We are using a shared email account added in Outlook 2011 for Mac. It's not the default account but we send from it often.
Whenever sending from this secondary mailbox, the message is not saved in sent items folder under the secondary mailbox or the default mailbox. There seems to be no record of the sent item anywhere.
I verified the message is sent and received.
All microsoft updates have been applied and we are using Exchange 2010.

Hello,
Please first log into OWA and check if the email are saved in the Sent Items folder.
We can tick the option "Save copies of messages in Sent Items folder" in Outlook 2010 and Outlook 2013 to save a copy of sent message, please check if you get such option in Outlook for Mac.
In addition, in Outlook for Windows, we can change a registry key to force Outlook to save sent emails in the default or secondary mailbox, but I'm not sure if Outlook 2011 has such trick. See:
http://www.msoutlook.info/question/278
Since this forum is general questions and feedback related to Outlook for Windows, it's better to post your question to the forum for Mac:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1395990325271
The reason why we recommend posting appropriately is
you
will
get the most qualified pool of respondents,
and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thank you for your understanding.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2011 for MAC, how do I stop "to protect your privacy some pictures in this message were not downloaded" I've added to safe senders and added to contacts, it still happens with every single email

Outlook 2011 for MAC, how do I stop "to protect your privacy some pictures in this message were not downloaded" I've added to safe senders and added to contacts, it still happens with every single email

Ask on the Microsoft Mac forums since it's their software you have questions about..
http://answers.microsoft.com/en-us/mac

Sync Notes in Outlook 2011 for Mac with BB Q5

As per KB27248, Notes in Outlook 2011 for Mac are not synced with BB devices running OS7 (although Contacts, Calendar & Tasks sync), & the issue hasn't been resolved.
Does this issue exist on Q5 running OS10?

Hey hpujary.
Welcome to the BlackBerry Support Community Forums.
At this time, only contacts can be synchronized with BlackBerry Link software and a BlackBerry 10 Smartphones. The functionality to provide more options for PIM synchronization may be added in the future. I cannot say for certain that the issue outlined in KB27248 is resolved for BlackBerry 10 Smartphones as the functionality does not exist to confirm.
Cheers.
-Sawks
Come follow your BlackBerry Technical Team on Twitter !@BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)

HT3258 My Outlook 2011 for Mac search feature is compromised since updating to Mt Lion. It will only search new messages or contacts. Is there a fix for this?

My Outlook 2011 for Mac search feature is compromised since updating to Mt Lion. It will only search new messages or contacts. Is there a fix for this?

Sync Outlook Mac with iPhone: http://lmgtfy.com/?q=sync+outlook+mac+with+iphone

Can not cc oneself using outlook 2011 for mac

Hello, can anyone help me solve this problem? I can send and receive emails using MS Outlook 2011 for Mac on my MacBook Pro, but can not send email to myself or cc or bcc. What shall I do then? Thanks in advance!

At this time Internet Service Providers are closing port 25 to avoid spammers, at least in my country.
I must use port 587.
And normaly you must autentificate the SMTP conection.

HT4864 I use Outlook 2011 for Mac. My @me works but the @ mac does not.

I use Outlook 2011 for Mac on a 2011 MacBook Pro. My @me mail works but my @mac mail does not.

I'm not familiar with your Bose but perhaps the phone is muting the music so you can hear the call.

Outlook 2011 for mac will not open after installing intego virus barrier

Outlook 2011 for mac will initialize after intego virus barrier X6 anyone know this fix for this?

Yes. Uninstall Intego Virus Barrier. You don't need it.
You will find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:
https://discussions.apple.com/docs/DOC-2435

HT1296 I just bought a new MacBook Pro and moved data over from my old MacBook Pro. Everything seemed fine at first but Outlook 2011 for Mac will not run. It just flashes the Outlook logo briefly and then closes. Help!

Everything seemed to work fine after moving everything over from my old MacBook Pro at first but I cannot run Outlook 2011 for Mac. The logo displays briefly and then the app closes. It never really even gets anything loaded other than the little logo.

Try removing and reinstalling Outlook
Next try posting in a more appropriate forum. this is the iPod touch forum

I cannot send email from Outlook 2011 (for Mac). But can send from other applications

I have Outlook 2011 for Mac - I have validated the settings and up until yesterday could send and receive emails using my .mac account.
I can send using icloud and mail (I use Outlook for work purposes) and can send in outlook using my work accounts.
My settings
Incoming server - imap.mail.me.com
Use SSL to connect checked.
Outgoing server - smtp.mail.me.com
override default port checked (port 587)
use SSL to connect checked
authentication - Username and password.
I have rebuilt the database - no effect.
I continue to get the error
"Mail could not be sent
The server for account "mac" returned the error. 5.7.8. Bad Username or password (Authentication failed..)" Your username/password or security settings may be incorrect. Would you like to try rentering your password"
I have validated my username and password and rentered them both.
I have emptied the outbox and retried but nothing works.
Thanks for the help.

Update - I now have it working.
am not really sure what exactly fixed it.
I changed a lot of things but my setup now has the following which I think fixed.
outgoing server - p06-smtp.mail.me.com
override default port checked - port now 587
on more options button changed it to "use incoming server info".

Microsoft Outlook 2011 for Mac sync Contacts and Calendar issues

OK, so I have a Macbook Pro with OS X Mountian Lion. I have Microsoft Outlook 2011 for Mac installed. Asked @BlackberryHelp on Twitter how to sync my Blackberry Torch with Outlook as it seems to default to using the builtin Apple Contacts and Calendar instead of Outlook. So they sent me the link to KB19148: "How to synchronize organizer data in Microsoft Office for Mac between the BlackBerry smartphone and a Mac computer using BlackBerry Desktop Software". So I turned on the Sync Services in Outlook and it gave me the dialog box confirming that everything was synced. And it appeared to copy and sync whatever Contacts in the Apple Contacts and calendar entries in the Apple Calendar into Outlook and vice versa. Cool since that's what I wanted.
Then I tried using the Blackberry Desktop Manager to sync everything to my Blackberry Torch 9810. Everything looked like it synced until I opened my Blackberry and all my Contacts were gone. Same with my Calendar entries, except that the Calender entries were hit and miss to whatever copied over (some Calendar entries were missing and others were duplicates). Checked the Apple Contacts and all of them were gone. But when I opened Outlook, everything was there and all OK.
So am I missing something? Turning on Sync Services in Outlook should sync all my Contacts and Calendar with my Blackberry when I use Blackberry Desktop Manager, correct? So why is it still syncing with the Apple Contacts and Calendar (and why did it delete all my Apple Contacts and mess up my Apple Calendar)?
Good thing I backed everything up first so restored everything. But I have all my updated Contacts and Calendar in Outlook and I still need to sync all of that. I don't want to manually do it. So how do I fix this??

After a bit of googling I think you mean the notation "domain\username", i.e., a backslash separator but no leading backslash.
I am not familiar with that notation but apparently it is valid in some contexts. I googled "os x "domain\username"" to confirm this notation. Here's one of the hits that shows the notation:
OS X Lion: Guidelines for connecting to a DFS namespace via SMB
I think "DFS" is a distributed file system. That's as much as I know about this.

Outlook 2011 for Mac suddenly requiring passwords

I've had Outlook 2011 for Mac installed on my Pro (Operating System: Mavericks) for 5 months now and all of a sudden, it's requiring that I enter my password for each email account (I have 4) every time I log in to the program.
I've typed in the passwords and selected "save to keychain" but that doesn't seem to solve the problem. Please help as this is extremely aggravating!

Note: This can be a sign of database issues in Outlook or you can simply ignore and it will connect without adding passwords. Mail also has this issue with passwords
Make sure you are fully updated.
OS X 10.9.5 Run Combo updater to refresh your OS X files.
Microsoft Office 14.4.8
OS X Mavericks 10.9.5 Update (Combo) http://support.apple.com/kb/DL1760
Microsoft Office for Mac 2011 14.4.8 Update http://www.microsoft.com/en-us/download/details.aspx?id=45872
Open Keychain Access in Applications/Utilities.
Run Keychain First Aid
Next....
In Keychain, filter on an account in the top right search box.
Open the entry.
In the Attributes window, select to Show password. You'll need to enter your computer login password to view.
Verify it's entered correctly.
Next click on the Access Control tab.
Do you see Outlook listed? If not add it.
You might also find many duplicate entries in the keychain. Most email accounts have a sending and receiving entry. However the Keychain.app does not delete old ones when you add a new password so this list can become cluttered. You might want to delete all entries for your email account(s) and add passwords again in Outlook.
If you have Exchange or IMAP you might want to test the new Outlook v15 free in preview. Requires Yosemite.
http://products.office.com/en-US/mac/mac-preview
I would not recommend if you have POP accounts.

Outlook 2011 for MAC not Updating

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