Outlook 2011 on MAC constantly asks for exchange password

Hi All,
i've gone through posts related to the topic but have not been able to figure out a related response that i can understand.
i'm running outlook 2011 on macbook air / OS Mavericks 9.4.
When i put in my exchange server settings, it connects, prompts asking to allow auto discover settings. i click yes, it downloads emails then abruptly asks for username and password non-stop. If i click cancel then outlook disconnects.
My company is running a hosted exchange server (2010) on something called "rackspace". My IT admin is not provided access to the server itself but rather to a limited control panel which is primarily of no use. He accessed my profile
with this control panel and downloaded outlook 2011 under my profile along with profile configuration tool on rackspace. Nothing seems to work.
When the IT admin chatted with the guys at rackspace, they had no clue what was causing the problem.
i have now installed windows 8.1 pro and outlook 2013 on the MAC via VMWARE virtual machine. Outlook does work, asks for the password a few times during the day but after entering credentials multiple times - continues to work.
I'm now desperate to figure out how to get outlook 2011 / exchange emails to work on the MAC.
Hope someone can help me arrive at a solution.
Thanks in advance.
kind Regards
Azhar

Hi,
According to your description, your account works properl on Outlook for Windows but prompt credentials on Outlook for MAC. If I misundertand your meaning, please feel free to let me know.
If yes, I recomemnd you try to access your account on other Outlook for Mac client or check if other Outlook for Mac users come across the same issue. If yes, I recommend you contact with your admin and check if there is something wrong with your EWS virtual
directory. Because, Outlook for MAC will contact the EWS virtual directly, which is different from the Outlook for Windows clients.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

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