Outlook 2011 on macbook pro

Question

After months of working fine, my outgoing mail is not working on my macbook.  I use outlook 2011 and have it configured using an me account.  I can't get the "me" to give me a green status.  I have changed the password to the strongest, outgoing is 587.  I have tried everything on all the forums. Ideas?

Answer 1

First of all, hi!.,.how are you?.,.
Here’s a few troubleshooting tips you can follow in the event this happens to you.
Troubleshooting Sync Services for Mac:
Important: Be sure to back up your Address Book and Outlook Contacts before testing any of these Troubleshooting steps.
Turn on iSync
1. Launch iSync, located in the Applications > Utilities folder
2. Open preferences window in iSync Application Menu
3. Check “Enable syncing on this computer”. Sometimes this option seems to be disabled or you can’t check or uncheck this option after starting iSync. In this case, wait for iSync to complete the sync process and then the option will be available again.
4. Reset Sync History. Important: If you are using the new MobileMe Calendar, resetting sync data is not an appropriate troubleshooting step to solve calendar sync issues. Instead, please see Troubleshooting new MobileMe Calendar issues. If you’re not sure how to tell if you’re using the old or new MobileMe Calendar.
Delete Plist Files
1. Force quit all applications currently running.
2. Go > Home > Library > Preferences
3. Search for all files containing “com.microsoft.outlook.XXXXX.plist” drag these files to the Trash
4. Search for the file “com.microsoft.SyncServicesAgent.plist” and drag this file to the Trash
5. Start Outlook
6. Tools > Sync Services and confirm that “Turn on Sync Services for Contacts” is checked on
Close and Re-Start Sync Services Agent
1. Force Quit Outlook
2. Applications > Utilities > Activity Monitor
3. Look for the Sync Services Agent under Process Name
4. Highlight this process and click Quit in the upper left
5. Close Activity Monitor
6. Re-Start Outlook
This is also true if you are using Scrubly to clean up your Address Book contacts. You will need to turn on Sync Services inside Outlook to sync your newly cleaned up contacts from Address Book to Outlook Contacts.
I hope this information had helped you =)
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