Outlook 2013 (365) shared mailbox sent items

We have a new 365 installation with Outlook 2013 clients and Exchange 365. We have a number of shared mailboxes with delegated full access as required. We have applied the "DelegateSentItemsStyle " registry key in Office 15.0/Outlook/Preferences
but this is not working to place a users sent mail in that mailboxes sent items, in either OWA or the desktop clients. Any clues?

Hi,
How did you modify the registry key?
Please follow the steps below to modify the key, check the result:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft
Knowledge Base:
322756 How to back up and restore the registry in Windows
Press Win + R, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
On the Edit menu, point to New, and then click
DWORD Value.
Type DelegateSentItemsStyle, and then press Enter.
Right-click DelegateSentItemsStyle, and then click
Modify.
In the Value data box, type
1, and then click OK.
Exit Registry Editor.
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Office 365/Outlook 2013 Shared Mailbox Sent Items Problem

I've only been able to find an answer for this problem for Outlook 2010, and that doesn't work for 2013.
I'm trying to make the sent items for a shared mailbox save to the sent items of that mailbox, not my mailbox. I got the deleted items to finally work, I just need to get the sent items to work now.
I've read about this key:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Conversations
But I don't have the conversations folder, should I make it?
I've also seen this:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences\DelegateSentItemsStyle
But that doesn't seem to work with Office 2013.
Any ideas?
Thanks

We have the same problem with a client. We are using Office 365 with Outlook 2013 on a RDS Windows Server 2012 R2. I can't find the HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
folder in the registry. HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\ is as far as it gets.
Even when we sent from the Office 365 online mailbox and fill in the from address, the sent mail is stored in the sent items folder from the user instead of the shared mailbox.
I've searched everywhere for a solution, but I haven't found one yet.
Regards,
Steve
If a key does not exist, you need to add it - Outlook doesn't create keys it's not using. :)
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Sent Items (cached mode) not going to shared mailbox 'sent items.' Permissions Correct.

Hello,
I have about 15 users that work out of a shared mailbox. According the article below, the email should go the the 'sent items' folder of the shared mailbox and this is not happening.
http://blogs.technet.com/b/maliks/archive/2013/01/14/how-to-have-separated-sent-items-folder-in-shared-mailbox-in-outlook-2007-and-2010-exchange-server-2007-or-2010.aspx
The users have Full Control Permissions - set from Exchange Mgmt Console. They are members of the Security Group that has FC Permissions. Outlook is in cached mode.
Do the user accounts needs FC Permissions directly on the mailbox - as opposed to using a Security Group?
Please Advise,
Thank you

I have not added the registry entries.
Per the article - I have all users setup as described below - which is listed as the 2nd workaround.
2. For Outlook 2010, you can also add the additional mailboxes as an additional Exchange account for this to work. However, this requires you to have full mailbox
access rights for the additional mailbox (this has to be set by your Exchange administrator). You can then select it as a sending account and will be sending the message
“as” that mailbox instead of “on behalf of” that mailbox.
Thanks

Outlook 2013 (Only) - Shared Mailbox - Not Syncing

Hi
After searching this forum and many other forums online, I have decided to ask my question here as I cannot find a solution.
We are migrating from Exchange 2003 to Exchange 2010 at the moment. All of a sudden our Outlook 2013 users (All of them) cannot update Shared Mailboxes. When you select that folder it says "Updating this Folder" but nothing is happening. Only happens
with their open Shared Mailbox not with their own Mailbox. I have done the following tests:
Users can open the Shared Mailbox and sync properly using OWA.
Users can open the Shared Mailbox but cannot sync via Outlook 2013.
Users can open and sync the Shared Mailbox via Outlook 2010.
Ran OST repair tool, no luck.
Completely deleted the profile and wiped all the files in the outlook folder and recreated the profile, no luck. (Not syncing straight away.)
Users can sync the Shared Mailbox when they are running outlook in Online mode. (I dont wanna do this coz they want to save their sent emails from a Shared Mailbox into the respective "Sent Item" folder which only works in Cached Mode.
Everything used to work fine and suddenly stopped for everyone. Can you please guide me on how to fix this?
Thanks in advance.
With regards
M
PS
I just realized that my Build Version is "Version 14.1 (Build 218.15)"
I am downloading the Service Pack 3, and it might help?

Hi,
It seems that the issue only happens in Outlook 2013 Cached mode. If you add secondary mailboxes to your profile through the Advanced
tab in the Microsoft Exchange dialog box, please check whether the “Download Shared Folders” is enabled in the Advanced tab.
If it is, the Sync issue occurs may because Outlook 2013 locally caches (in your Outlook data file [.ost]) all folders to which you have access in the secondary mailbox. To resolve it, we can refer to the detailed solution in the following KB:
http://support.microsoft.com/kb/2297543/en-us
Thanks,
Winnie Liang
TechNet Community Support
Hi,
I found this little tick yesterday and did clear it. So now people can still have their own mailbox cached and the rest online. But thank you for the link coz I couldnt find it before and it is good to know that it is a known issue rather than being a misconfiguration
at server level :) I have marked your post as the answer. Thanks again.

Outlook 2013 Client - missing random sent items, not happen in owa.

Hello,
We are working in our company with Exchange 2007 SP3 CU13.
We are experiencing some problems with one Outlook 2013 client installed on Windows 8.1.
He lose some random mails from "sent items" folder. But if you check the OWA, all mails are ok.
I have readed that there is some bug about this, but these comments are for two years ago. And I didn't find any great solution.
I don't think that the solution is to make a new rule to re-copy these sent mails to that folder.Re-create the user outlook profile don't seem to be another good fix. It's only a new start point.
I have activated client side troubleshooting.
I would appreciate your help.

Hi,
For Exchange Accounts in Outlook, the emails should sync between the client and the server. Since on the server the emails are there but some are lost on Outlook client, this makes me suspect there is a custom view applied on Outlook.
Start Outlook with the /cleanviews switch:
Press Win + R, type "outlook.exe /cleanviews" in the blank box, press Enter.
This will restore default views. All custom views that you created will be lost.
Check the result then.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 Shared Mailboxes - Auto Reply

We've just migrated from an exchange 2003 to Office 365.
We have several shared mailboxes where previously they had an out of office setup with a generic message on it. Now that those mailboxes have been turned into'Office 365 Shared Mailboxes' without licenses attatched, i can't seem to work out how to
setup a similar auto reply for each of the mailboxes.
The only thing i can see is to assign a license to each of the mailboxes that we want to have an auto reply and treat them as normal users, but this just seems a waste of money.
Any Help?

It appears you may have bumped into a limitation of Office 365.
You might try this workaround. License the mailbox, log in, set the out of office message, log out, and remove the license. If the out of office message stays, then you have your workaround. Please post here whether or not that works so
others will benefit from your experience.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

O365 OWA & Outlook 2010/13 shared mailbox - duplicates when moving items

Hi Support
I have been directed to ask this question in the IT Pro forum.
Previous thread:
http://community.office365.com/en-us/f/158/p/281263/859737.aspx#859737
Issue: I have noticed an issue whereby a duplicate mail item is created when a mailbox is shared between 2x users and the users move mail items at the same time (or within a short period (say 30seconds) before the next sync). Both users have the O365
email account programmed directly into their Outlook (not using sharing permissions).
Replicated issue: If user1 moves a mail item from say the inbox to a folder, then (within 30-60seconds) user2 also moves that same mail item from the inbox item to another folder (before the sync of user1's actions show up on user2's Outlook),
then a duplicate of the email is created in both folders. I can replicate this issue in O365 OWA, Outlook 2010, Outlook 2013 and on different O365 tenancies.
So my questions are:
1. Is this is a limitation of Outlook/O365 sync capability?
2. What would be the best option to stop this from occurring, assuming both users need to access the same email information?
What do you guys think?
Kind Regards
Aaron

Hi,
Another reference point...
When to use Online Mode
Online Mode is the legacy method of connecting to Microsoft Exchange. It is a fully supported configuration in Office Outlook 2003, Outlook 2007, and Outlook 2010. Online Mode has value in certain scenarios in which the behavior of Cached Exchange Mode is
unwanted. Example scenarios include the following:
“Kiosk” scenarios in which a particular computer has many users who access different Outlook accounts and the delay to download e-mail messages to a local cache is unacceptable.
Heavily regulated compliance or secure environments in which data must not be stored locally for any reason. In these environments, we recommend that you evaluate Encrypting File System (EFS) or BitLocker in addition to Cached Exchange Mode as a potential
solution.
Very large mailboxes on computers that do not have enough hard disk space for a local copy of the mailbox.
Very large mailboxes (greater than 25 GB) on which performance considerations become an issue in Cached Exchange Mode.
Virtualized or Remote Desktop Services (Terminal Services) environments that run Outlook 2007 or Outlook 2003. Cached Exchange Mode is not supported when you run Outlook 2007 or Outlook 2003 on a computer running Remote Desktop Services (Terminal
Services).
Virtualized or Remote Desktop Services (Terminal Services) environments that run Outlook 2010 on which disk size or disk input/output (I/O) limitations prevent running Cached Exchange Mode at the desired scale.
If you work with a very large mailbox, you can reduce the size of the local data file by using synchronization filters. For more information, see
Create a synchronization filter (http://go.microsoft.com/fwlink/p/?LinkID=193917) and
Optimizing Outlook 2007 Cache Mode Performance for a Very Large Mailbox (http://go.microsoft.com/fwlink/p/?LinkID=193918).
If you work with a very large mailbox on which performance considerations become an issue in Cached Exchange Mode, see
How to troubleshoot performance issues in Outlook (http://go.microsoft.com/fwlink/p/?LinkID=193920).
Thanks & Regards
John Chris

Exchange 2013 (Office 365) shared mailbox not staying up to date.

We have created a new shared folder for multiple users to access in Office 365 and were having some issues. There are a few users where this mailbox works great, but others users aren't able to see any changes that are made in the shared mailbox.
Opening the mailbox in O365 shows all folders, emails, etc... but for some reason syncing stops working randomly after a bit of time. Removing and re-adding permissions to the mailbox does fix this issue, but that's not a feasable fix for us.
Users can add folders to the shared mailbox, and those added folders do show up in the mailbox when opened in O365, but the changes do not push down to multiple other clients.
Anyone else seen this or have any info? Thanks!

Hi,
Are the users using Cached Exchange Mode or Online Mode? When the issue comes next time, have the user switch to the other mode and test if this helps.
We can disable Cached Mode for Shared folders, check if this helps resolve the sync issue:
Go to FILE -> Account Settings -> Account Settings -> Double click on the Exchange account -> More Settings -> Advanced tab -> Uncheck "Use Cached Exchange Mode", and click Apply then OK.
In Cached Mode, it doesn't connect to Exchange Server all the time but keeps a cache of the mailbox locally to sync the local cache and mailbox according to a period, this may cause some items not sync immediately. By switching to Online Mode, it should
be immediate.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Shared mailbox sent mail stuck in Outbox of user outlook.

User as full and send as permission to Shared mailbox, when user try to send as mail from shared mailbox mails get stuck in shared mailbox outbox.

Hi,
From your description, I recommend you run your Outlook in cached mode and click the Send/Receive to check whether the message can be sent. I have seen that this method works for some people.
Hope this can be helpful to you.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Amy Wang
TechNet Community Support

Outlook 365 Shared Mailbox's Issues

HI Guys,
Having an issue in that shared mailbox's aren't syncing for all users. All running the same version of office and all have full access permissions to the mailbox.
Thanks in advance.
Adam
This topic first appeared in the Spiceworks Community

Hi Martina
I am very much of the same opinion.
I have created a new Exchange account under the same user profile. I have set it touse a different ost file, with a unique name. When I open Outlook it seems to look happy, but it does not cache the new Exchange account. I have the Cached mode option selected
for the account, but the OST does not seem to be populating. Do I need to do something additional to get this working? I know that Exchange will automatically open any additional mailboxes to which the logged on user has full permissions. Could this be clashing?
Thank you very much for your assistance.
Iain

Outlook 2013 - Searching All Mailboxes... doesn't!

Hello. We have a number of users that are having problems searching their mailboxes. We are:
Outlook 2013
Cached Exchange Mode
Fully Indexed
Selecting the option to search "All Mailboxes"
Only brings up results from local inbox.
I have tried this at our help desk on several computers, same problem.
I have read through some of the postings on here, but nothing seems to help. Any ideas? Can't see recreating profiles for a large group of people and then have it not work. Recreated my own profile and still won't search my shared mailbox.
Thanks!
~Chris

Hi Chris,
Sorry for the delay. It's the normal behavior of Outlook to not include shared mailbox even if you select to search "All Mailboxes".
Some users reported that they can search shared mailboxes after checking the box "Download shared folders" under Account Settings > More Setting > Advanced. You may also test it if possible. (I've tested it in my environment, but it didn't work.)
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 treating Shared Calendars differently

I did try to ask this in a
different forum, but was pointed to this one:
This question encompasses a few Microsoft products, but I think this is the best place to ask the question because the actual issue is Outlook 2013 for Windows desktop.
We have Outlook connecting to a couple of different kinds of Shared Calendars. The problem is it is only performing appointment reminders for one of the kinds.
The one that IS working: a shared calendar created by creating a Room on a Windows Phone. When anyone in the Room creates an appointment with a reminder on that calendar, the reminder goes off in each user's Outlook 2013.
The one that IS NOT working: a shared calendar created in Exchange Online. When any member of that shared mailbox creates an appointment with a reminder on that calendar, the reminder DOES NOT go off in each user's Outlook 2013.
The question: How do we get the reminders to work in the second case?

Are the room calendar appointments added to the user's default calendar in Outlook? If so, they will get a reminder in Outlook. (They aren't added to my calendar here - I only get a reminder on my phone - the Room lives only on my phone.)
Shared calendars are in another mailbox and reminders don't fire in those mailboxes. If the user has owner permissions and opens the shared mailbox by adding it to their profile they should get reminders. File, Account Settings, double click on the
account, then More Settings - select the shared mailbox to add it to the profile.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Outlook 2013 won't open calendar items created on Outlook 2007

I have a user that recently got office 2013 pro plus on his computer. We created a new profile and connected him to exchange 2010. Now when he tries to open up a calendar item that was created prior to the 2013 install it just spins and you have
to cancel outlook. He can create new calendar items and then open them up again but any item that was created with 2007 locks up.
Any ideas?
Thanks

Hi Jason,
I agreed with ED's point. If everything in your mailbox can work well in OWA and Outlook 2007, the mailbox in your server side should be healthy and configured properly.
Personal opinion, I suggest that we can try another computer with Outlook 2013 to check whether the issue persists. Also start Outlook by using Outlook /safe and Outlook /cleanprofile switches to have a try.
Thanks,
Winnie Liang
TechNet Community Support

Outlook 2013 Contacts sharing in exchange

I am trying to share my contacts in Outlook 2013 and keep getting the message "error trying to send your sharing message" can you help please.
I have checked the other questions and have picked the name from the GAL, made sure I am an administrator and am trying to share my main contacts.

Hi,
Please make sure your Outlook 2013 is using Exchange Cached mode and try to create a new Outlook profile to have a try:
http://support.microsoft.com/kb/829918
Regards,
Winnie Liang
TechNet Community Support

Office 365 Shared Mailbox in Exchange Admin

I am creating shared mailboxes in my Office 365 account and I want all the users on my domain to have access to all of the mailboxes. Is there any way I can set this up automatically, instead of manually adding each user to each shared mailbox and
then having to remember to add all new users into each shared mailbox?
Also is there anyway I can only allow them to have View-Only permissions on these mailboxes?
Thanks

Hi Lauren,
the cmdlet add-mailboxpermission is avaliable for Exchange Online, too.
http://technet.microsoft.com/de-de/library/bb124097(v=exchg.150).aspx
So you can receive a list for all your users mailboxes, and then you run add-mailboxpermission to all of them.
$mymailboxlist = get-mailbox -resultsize unlimited
$mymailboxlist | foreach-object {
                 $resourceMailbox = $_
                 $mymailboxlist | foreach-object {
                         $permittedMailboxAccess = $_
    add-mailboxpermission -identity $resourceMailbox -user $permittedMailboxAccess -accessRights FullAccess -InheritanceType All
In that example script you may ignore warning messages that a user already had access to her own mailbox.
You may add logic to the code to avoid that :)
If you do not know how to connect to Exchange online (required to run that code) please see
http://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspx
Regards,
Martin

Outlook 2013 (365) shared mailbox sent items

Similar Messages

Maybe you are looking for