Outlook 2013 Accoutn Creation Wizard falsely claims to not find the EAS server.
We have an ActiveSync Protocol 14.1 compliant Server. Once an account has been configured to use EAS to Sync with our server, it functions flawlessly. The problem is that the Account Creation Wizard falsely claims that the server could not be found. I see
it make the http OPTIONS request to the server, and hte account is in place in the account list... At this time, however, it then claims that it can't find the server, and hitting cancel results in the wizard deleting the account from the accounts list.
By terminating the process prior to hitting cancel, the account remains, and Outlook functions wonderfully with it.
What is Outlook looking at to block EAS connections to actual Exchange Servers?
The ActiveSync Server is returning the minimum HTTP Headers on an OPTIONS request to be EAS 14.x compliant. Obviously, Exchange is sending much more in the http headers. I know this, I was a Senior Escalation Engineer for Exchange in Microsoft's Las Colinas
facilty for 11 years... I used to write fixes for Exchange (5.5 through 2007 and worked with the 2010 Beta).
The OL2013 Client is mistakenly thinking that our ActiveSync Server is actually Exchange. Therefore, IF we were to mimic Exchange more, it would only exacerbate the issue with more data that makes the client think that it's an Exchange Server, and recommend
using Exchange MAPI Connectivity.
With this in mind, flagging this as an Answer is illogical and errant. Recommending that we mimic Exchange even more by adding data that Exchange is sending, would be counter-productive, as OL2013 has been documented that it will connect to any EAS 14.x
compliant server as long as it is NOT Exchange Server itself
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Lync 2013 and lync 2011 for mac (can not complete the call)
hi everyone
A brand new Lync 2013 installed and updated.
We are testing it on our LAN enviroment (no firewall issues).Our windows clients can sign in and can work very well with all options (audio ,video,conference ).BUt our mac clients (macbook pro with lync 2011 14.0.8 140321 ) cant make audio call
or video call.when they try to make it , it gives the following generic error ,cannot complete the call.
I enabled lync 2011 logging ,but also can not find the related log file also on the macbook.
One more info ,on macbookpro when we use the lync web app ,and we can make video and audio calls.
I tried to uninstall lync 2011 from macbook ,reinstall ...not worked
After the install tried to update ,the lync 2011 client step by step to the latest version ,But all microsoft lync 2011 updates are at the moment are to the latest version (14.0.8)h
THi,
As the issue happen only for Lync Mac client, so it should be the of Lync Mac client.
You can try to perform a Clean Uninstall for Mac Lync client and then test again.
Here is a link below:
http://support.microsoft.com/kb/2691870
Best Regards,
Eason Huang
Eason Huang
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When I configure the Outlook profile manually then receive warning "Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable" when clicking "Automatic Replies (Out of Office)".
However if I use Autodiscover to configure the Outlook profile the above does not occur and "Automatic Replies (Out of Office)" works fine.
Client: Outlook 2013 Click-to-Run version 15.0.4551.1011 on Windows 7 Pro SP1.
Server: Exchange 2007 SP3 on Windows SBS 2008 SP2.Hi,
First of all, please make sure you have installed this Outlook 2013 hotfix package (December 10, 2013):
http://support.microsoft.com/kb/2825652/en-us
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One of our users is having problems setting replies from Outlook on his local PC. This is an SBS 2008 Server with Exchange 2007. The client PC is running Windows 8 with Outlook 2013. This issue doesn't seem to affect other users but this
is the only client with Outlook 2013.
When trying to set an automatic reply from within Outlook 2013 we get the "Your automatic reply settings cannot be displayed because the server is unavailable". Outlook seems to be connecting and working fine so connection to the server does
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Trying this same operation from owa works without issue. Please let me know what we need to do to find a solution.
Thanks so much!Problem:
IMAP downloads inbox don't work after November patches.
If you install a fresh OS and O2K13 unpatched ,the IMAP works fine.
Fully patched O2K10 works fine too.
It worked for my customer until November patch Tuesday broke the IMAP sync.
Consultant opened case.
Response from Microsoft:
This is with regards to the issue faced by you due to regression caused by November security update. This is further to inform you
that fix is out and below is the download links for 32 bit and 64 bit of the office suites. You need to apply all 3 hotfix. The crash issue and IMAP issue would get resolved
immediately while the issue related to Free / Busy and OOF not getting set would take 24-36 hours to start working once the patch is
applied.
Below
are the KB articles:
Description
of the Outlook 2013 hotfix package (Outlook-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2825652
Description
of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2837674
Description
of the Office 2013 hotfix package ( 2013:
http://support.microsoft.com/kb/2849994
Description of the Office 2013 hotfix package ( December 10, 2013:
http://support.microsoft.com/kb/2849994
Issues that this hotfix package fixes
Consider the following scenario:
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This task could not be updated at this time.
When you reply or forward an email message by using inline replies, you cannot use the Close and Delete method of Outlook Visual Basic for Application. Additionally, you
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Run-time error '-2147467259 (80004005)': This method can't be used with an inline response mail
item.
Consider the following scenario:
Assume that User A is located on an on-premises Exchange Server, and User B is located on Cloud.
Both the on-premises Exchange Server and the Cloud enables the Federation Trust.
User A share his own calendar to User B with Full Details permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click Open this Calendar, Outlook browses to the Calendar module and opens
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In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and Existing Outlook Profiles Group Policy settings and enable it.
In this scenario, when you open the Outlook Account Settings window, and double-click the Exchange
account, the Use Cached Exchange Mode check box is not checked in the popup dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security Settings folder under
All Public Folders.
You publish the AdminSecurityMode registry entry and set to a value of 1.
You configure Outlook 2013 to use cached mode.
In this scenario, when Outlook 2013 connects to Exchange Server, Outlook crashes.
Description of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2837674
Assume that you open a meeting request in a separate window in Outlook 2013. When you click
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http://support.microsoft.com/kb/2825652
Issues that this hotfix package fixes
Assume that you have a recurring appointment that does not have a subject. You make some changes to one instance of the appointment and then save the instance. When you
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Run-time error '-2147467259 (80004005)': This method can't be used with an inline response mail
item.
Consider the following scenario:
Assume that User A has a mailbox that is located on an on-premises Exchange Server, and User B has a mailbox that is located
on Cloud.
Both the on-premises Exchange Server and the Cloud enable the federation trust.
User A share his own calendar to User B with Full Details permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click Open this Calendar, Outlook browses to the Calendar module and opens
the shared calendar.
In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and Existing Outlook Profiles Group Policy
settings and enable it.
In this scenario, when you open the Outlook Account Settings window, and double-click the Exchange
account, the Use Cached Exchange Mode check box is not checked in the popup dialog box.
Consider the following scenario:
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You have two Active Directory forests (Forest A and Forest B).
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The 3 patches above immediately fixed the issue for me!
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Outlook 2013 Rules "Which Rules Do You Want To Keep - Client or Server"
Ever since I upgraded to Outlook 2013, whenever I run my morning Rules on our companies public folder, I get a pop up box asking "Which Rules Do You Want To Keep" and the choices - "Client or Server" So naturally I run the rules that are stored on the
server and all my rules are run properly. But its a bit of a hassle that it makes me click that every single time I run the rules (sometimes several times per day) even though they are the exact same rules I ran on Outlook 2010 and I was never asked. Im wondering
if there's a way to set this choice permanently so I dont have to make the choice daily. Even when I make a new rule it asks me this question, even though the new rule isnt stored in either location at that point.This behavior occurs because a copy of the rules that you created for this Exchange mailbox is stored in your local .pst file. When you start Outlook and access your Exchange mailbox from computer B, Outlook expects rules. However, the rules
are not present because they are stored locally in the .pst file on computer A.
To resolve it, we may Deliver new e-mail to a new location. (In Outlook 2013, there is no "change folder" option in Account setting. If you are using PST as the data file, please create/set another PST as default to have a try)
These issue may also caused by the following conditions:
1. Two Outlook Computers Are Connected to the same Microsoft Exchange Server Mailbox
2. Different Versions of Outlook Connected to the Same Exchange Server Mailbox
You may go to the link below to get more information. Thanks.
http://support.microsoft.com/kb/287640
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected] -
I can't set up sky email on Outlook 2013 running on Windows 8. I have followed the help
I have followed the help section guidance for Outlook 2010 and double checked the settings are correct. I get the following error message
Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 Transaction failed : Cannot send message due to p
- please help me!HiI run outlook 2013 on windows 7 set up as follows: page 1type in your email address and your sky email password then click nextpage 2check the manual set up box then click nextpage 3check the 'POP or IMAP' then click nextpage 4In the incoming section add pop.tools.sky.com in the outgoing section add smtp.tools.sky.comIn username put your full sky email addressIn password put your sky email passwordtick box to remember password
tick box to require login using Secure password Authentication (SPA)
UNCHECK the Test Account settings
Click on More settings buttonOUTGOING SERVER TAB
tick my outgoing server (SMTP) requires Authentication
check use same settings as incoming mail server ADVANCED TAB
Incoming server change setting to 995
tick box for encrypted connection SSL
outgoing server change settings to 465 In the drop bx for encrypted connection add SSL adjust the delivery settings to your usage
Tick the test box
Click next
you should be good to go!
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I think I may have found a bug.
My Outlook 2013 profile has more than 75 rules. When I started testing Outlook 2013, I got the message "The rules on this computer do not match the rules on Microsoft Exchange. Only one set of rules can be kept. You will usually want to keep the rules
on the server. Which rules do you want to keep?"
I did the following troubleshooting:
1. I created a new Outlook profile. This didn't fix the issue.
2. I exported my rules, cleared them using "outlook /cleanrules", then reimported the rules. This didn't fix the issue.
3. I cleared the rules again (outlook /cleanrules), then hand-entered the rules. This also didn't fix the issue.
4. I reduced the number of rules to less than 50. This FIXED the problem.
5. When I entered rule #51, the problem came back. When I removed ruled #51, the problem was again fixed.
Does anyone know of a fix or workaround to this issue?
Thanks.Sounds like you went over your "rule quota limit" as you do have a great number of rules. Please see the link below for cause and possible resolution.
http://support.microsoft.com/kb/886616
Be kind and Mark as Answer if I helped. -
Outlook 2013 Auto Account Setup for Linked Mailbox Not working
We've created a linked mailbox, in Exchange 2013 (in domain1), for a user in another AD forest, domain2. We have the AutoDiscover service configured in the other AD forest as well. Our only issue now is trying to find a way to get the Outlook Auto Account
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I spoke to Microsoft support who helped me confirm that AutoDiscovery was configured correctly in the other forest. Reading this information (
https://technet.microsoft.com/en-us/library/bb124251.aspx ) on AutoDiscover, I found what may be the issue. It notes that
"If the Outlook client is joined to a domain, the user's domain account is used."
Since the linked mailbox is associated with domain1, Outlook looks like it cannot use the domain account from domain2. I wonder if there might be a registry hack to bypass this and force Outlook clients in domain2 to look at email addresses in domain1?
Orange County District AttorneyHi,
According to your description, I noticed that “If we type in the user's email address and name and click Next, the profile is created successfully”. Do you mean the linked mailbox can be setup automatically when you fill in the Name and E-mail Address in
the Auto Account Setup page? For example:
If that is the case, the autodiscover service in Exchange side should be configured correctly and it is working for Outlook client automatically account setup.
If the account can’t be setup automatically when using autodiscover service, please
verify that the Master Account (Domain2\User1) has full access to the Linked Mailbox ([email protected]) as well as the smtp address using the cmdlets Get-Mailbox and Get-MailboxPermission in Exchange server:
Get-Mailbox [email protected] | fl PrimarySmtpAddress,*Type*,*Link*
Get-MailboxPermission [email protected] | fl
Regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Winnie Liang
TechNet Community Support -
Conversations From Outlook 2013 in Native IOS7 IPhone 5S Will Not Open
I am using Outlook 2013 on my Windows 7 Laptop as my mail client. I have my work account attached as an account. I use the Conversation feature from within Outlook 2013. When I try to open those emails on my phone they will not open. They are denoted with a >>
The emails that are single threaded show up as > on the right side next to the time and I am able to open up and read those emails.
Is there some setting I am missing. I just switched to Iphone from using Android since its inception. I'm IT Savvy but Iphone dumb. Please help as it is annoying that I cannot open up those conversations/email on my phone.
Even sliding the mail and clicking on "more" does not do anything
Thanks,
g.godarHi, Thank you so much for the info.... I really do appreciate it. We had the laptop updated by way of a system upgrade with RAM and an additional SSD drive. Once reconfigured all programs were reinstalled but Iphoto is not among them. Iphoto was on the laptop when purchased so we have no additional discs. Before the laptop was updated we backed the photos up to an extrenal hard drive so we have them, but cant access them. Could I purchase Iphoto 8 stll? Would this work? We would also require an external CD drive as we no longer have the disc drive in the laptop (I think the extra new bits took over). You may have noticed I have very limited knowledge on computers so any help dispite how simple it may sound to some would help me greatly. I just want all my photos back .... Thanks inadvance... Hope to hear soon x
-
I have an iPhone 5 running iOS 7.1.2. I am using iTunes version 11.2.2.3 on Windows 7. After updating to the new version of iTunes I am currently using, the snyc between my Outlook calendar and phone stopped working. I get the error "iTunes could not sync the calendars to the phone xxxxx because the sync server failed to sync the iphone" I followed the instructions here - Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - to no avail, with the exception of not re-installing Outlook. Not an option on my corporate computer. When I run the Sync test, it says it passes -
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
LENOVO 4384AJ9
iTunes 11.2.2.3
QuickTime 7.7.5
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number xxxxxxxxxxx
Current user is not an administrator.
The current local date and time is 2014-07-09 21:39:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.2.2.3 is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
Sync tests completed successfully.
Any ideas?Try this
To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information. -
We have our SMTP server under port number 141 and we should add username and password. but inside SharePoint 2013, I can only define the SMTP server name , from email, reply-to . But there are not fields to define the port number , the username and password.
So can anyone advice from where I can define the port number and other field settings for the SMTP server ?
Thanksi am no sure about user name and password. i never saw that option.
check this guide:
http://blogs.technet.com/b/tirumals/archive/2012/03/17/step-by-step-configuration-of-outgoing-emails-from-sharepoint-to-microsoft-online.aspx
http://blog.fpweb.net/configuring-an-smtp-server-for-sharepoint/#.UuANoxAo6M8
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog
thanks for the reply, but in our case the SMTP is a separate server , and to connect to it i need to define the ; server IP /Name , port number, username & password. but in SharePoint there is no option to define the port number , and the links you
provide are regarding configuring SMTP server, while we already have an SMTP server but i need to connect SP with it . can you advice please? -
Server cleanup wizard problem - unable to connect to the WSUS Server Database.
I'm trying to run server cleanup wizard.. it starts to run and then after a while it gives me this error:
The WSUS administration console was unable to connect to the WSUS Server Database.
Verify that SQL server is running on the WSUS Server. If the problem persists, try restarting SQL.
System.Data.SqlClient.SqlException -- Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
The statement has been terminated.
Source
.Net SqlClient Data Provider
Stack Trace:
at Microsoft.UpdateServices.Internal.BaseApi.SoapExceptionProcessor.DeserializeAndThrow(SoapException soapException)
at Microsoft.UpdateServices.Internal.DatabaseAccess.AdminDataAccessProxy.ExecuteSPSearchUpdates(String updateScopeXml, String preferredCulture, ExtendedPublicationState publicationState)
at Microsoft.UpdateServices.Internal.BaseApi.Update.SearchUpdates(UpdateScope searchScope, ExtendedPublicationState publicationState, UpdateServer updateServer)
at Microsoft.UpdateServices.Internal.BaseApi.UpdateServer.GetUpdates(UpdateScope searchScope)
at Microsoft.UpdateServices.UI.AdminApiAccess.UpdateManager.GetUpdates(ExtendedUpdateScope filter)
at Microsoft.UpdateServices.UI.AdminApiAccess.WsusSynchronizationInfo.InitializeDerivedProperties()
at Microsoft.UpdateServices.UI.AdminApiAccess.WsusSynchronizationInfo.get_NewUpdatesCount()
at Microsoft.UpdateServices.UI.SnapIn.Pages.SyncResultsListPage.GetSyncInfoRow(WsusSynchronizationInfo syncInfo)
at Microsoft.UpdateServices.UI.SnapIn.Pages.SyncResultsListPage.GetListRows()
ThanksSome questions:
Are there any other databases running on this Std Edition SQL service?
[a] Yes there are, we have Kaspersky enterprise DB, Report Server DB and local application DB.
Are there any other services running on this WSUS Server?
[b] Yes there are, we have Active Directory, Kaspersky enterprise, SQL Server 2005, and WSUS all on the same server.
How many days since your WSUS server was first installed?
[c] It's been about a year now.
What is the physical size of the SUSDB.mdf file?
[d] 9,666,752 KB
What is the hardware configuration of this machine, including disk drives?
[e] Intel Xeon 1.86, 2GB Ram, HD C: 39GB - E: 25.2, running Windows Server 2003 R2 SP2.
How many client systems are you servicing from this WSUS Server?
[f] Around 40.
What products/classifications are you synchronizing.
[g] Windows XP-vista, Windows Server 2003, Office 2003-2007, SQL Server 2005.
Okay, for starters, you have an underpowered/overextended machine running Active Directory, ASP.NET, and a database server, all on a sub 2GHz CPU with 2GB RAM, and not enough disk spindles. The machine has had WSUS running for about a year and is 9GB in size.
There's no doubt in my mind that some of your performance issues are directly related to disk and database fragmentation.
There's also no doubt that some of your performance issues are directly related to memory starvation.
I'd suggest the following long-term fixes:
1. Get a second machine. Make it a dedicated database server. Provision it accordingly to support servicing multiple database applications.
2. Lacking #1, this machine needs more memory. It also needs more disk spindles. At a minimum the databases being serviced should be on a dedicated physical drive; ideally there would be two dedicated drives allocated for supporting database services. The
For the short-term fixes, do this:
1. During after-hours time, if you don't already have one, build a temporary machine that can act as a DC/GC, while you take this machine temporarily offline.
1. Shutdown the Update Services service, SQL Server database engine, and any other services dependent on the SQL Server database engine (Kapersky, and other reporting applications). Disconnect from the network to temporarly eliminate DC traffic. (You could also shutdown the AD services, but disconnecting the network cable is ever-so-much easier.) Defragment ALL drives.
2. Restart ONLY the SQL Server service. Obtain this SQL script to Reindex the WSUS Databases.
3. Restart ONLY the Update Services service. Attempt the Server Cleanup Wizard again. Run it in two passes. Pass 1 performing everything except remove unused updates. Pass 2 running only remove unused updates.
4. After completion of the Server Cleanup Wizard, reconnect the machine to the network and resume all other services.
5. If you're able to complete #3, secure the services of a well-qualified DBA to determine if there are any misconfigurations in your SQL Server setup that would account for why your WSUS database is 9GB in size -- such as improperly configured autogrowth parameters. Based on the products you're updating and only forty clients, 9GB is about 3x the maximum size I would expect to see in a WSUS database. It's possible this is simply caused by excess unused updates, it's possible it's caused by fragmentation, it's probable it was caused by unnecessary autogrowth of the database due to insufficient update maintenance. You'll want a DBA to assist you in shrinking that database after you successfully run the Database Maintenance and Server Cleanup Wizard.
Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)
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