Outlook 2013 and Exchange 2007 not always syncing read status of a message

Out users are experiencing this issue from time to time. Outlook 2013 is using Exchange mailbox as default storage (Exchange 2007 SP3). Sometimes it shows that Inbox has one or few unread messages (Inbox name is bolded and there is a number near it). But
a user can't find any unread messages in the inbox. If he logs to his mailbox via OWA, then he can find those unread messages. But they are marked as read in the Outlook. So it seems Outlook 2013 has issues syncing with Exchange 2007 as we have never experienced
such issues when using Outlook 2007 with the same server.
Any hints on how to make this thing go away, other than instructing users to log via OWA and mark unread messages as read?

Hi,
Switch to Exchange Online Mode, does the issue persist?
It seems to be a sync issue between Outlook and Exchange, make sure the Internet connection is good. Let me know if the issue persist after clicking
Send/Receive All Folders button.
Try to run Scanpst.exe to repair the local data file in case the data file has been corrupted:
http://support.microsoft.com/kb/272227
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Problem appearing olders emails outlook 2013 with Exchange 2007 SP2

hi everyone,
recently i have problem with user mailbox OST more than 20 Gb (configured with outlook 2013 and exchange 2007 SP2 ) and if i scroll down in the olders mails in the Inbox Folder it's stoped in 2011 but i have more than this year ! i tried to add regedit keys
such as Maxlargesize... and no changes and tried also with exporting this ost to PST File (i proceed with computer 32 bits ....) and always stop in 2011
Please if you have ideas to resolve this
best regards
vote if you think useful

Hi,
OST file is a local copy of your email messages, calendar, and other items that are on the Exchange server, it is always synchronized with the items on the server. So, the first thing we need to check is to login to OWA and check if you can see older
emails from there.
If you can't see the old email from OWA, it means the emails are removed from the server. In this case, you'll need to contact your Exchange admin to see if your old emails are archived. We can also check if you have enabled AutoArchive feature in your Outlook,
which may move your emails from your OST file to a local PST file. See:
https://support.microsoft.com/kb/830119?wa=wsignin1.0
If you can see the old emails from OWA, your OST file may be corrupt. We can exit Outlook, find the .OST file and rename it to .old, and then restart Outlook to let it sync a new one. By default, the OST file are save in:
drive:\Users\%username%\AppData\Local\Microsoft\Outlook
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Outlook 2013 with Exchange 2007 - out of office problem

We are using outlook 2013 with Exchange 2007. When users select their out of office it will work fine for the first day, however there after the Out of Office replies stop working. Out of Office is set correctly within Outlook, but what we have found
is that if the user opens Outlook the Out of Office starts to work again. Also when the user opens Outlook it takes around two minutes before it registers that Out of Office is on.
Any Ideas?

Hi,
How do you configure your OOF? From standard OOF wizard or define an automatic reply template from Rule wizard?
If you are using a template, Outlook must be running for the Rules Wizard to automatically reply. Please refer to the Note in the following KB:
http://support.microsoft.com/kb/311107
If it is configured by using standard Out of Office assistance in File > Automatic Replies, please remove OOF settings in Outlook and set it from OWA 2007, then check whether the issue can be reproduced.
Regards,
Winnie Liang
TechNet Community Support

Help needed with buggy Outlook 2013 and Exchange 2010 trashing profiles

Hi All,
I have a customer who has eschewed MOLP and buys all their Office OEM from Dell. So as a result they are starting to have more and more office 2013 be deployed. They have a SBS 2011 server with Exchange 2010 and it is patched to the latest
rollups and service packs. (SP3, RU2) Their Outlook 2010 and earlier clients are just peachy on this. But the Outlook 2013 clients are having problems.
What is going on is that periodically I'll get a complaint from a user that their Outlook 2013 is randomly crashing. In all cases the fix is going into the Outlook Profiles, creating a new profile, then setting the new profile as the default
and going back into Outlook 2013 and letting it rebuild the cached data on the PC. This seems to happen a few times a month with random users on the network.
I told the customer it was probably people not logging out of Outlook 2013 at night and their machines being power spiked but I think that's highly unlikely since it doesen't happen to the Outlook 2010 clients.
I don't know if any Microsoft developers read this but if you do, please take it back to your bug database. Any other suggestions would be appreciated (other than scotch Outlook 2013 - while I'd appreciate that, my customer wouldn't)

In all cases the fix is going into the Outlook Profiles, creating a new profile, then setting the new profile as the default and going back into Outlook 2013 and letting it rebuild the cached data on the PC.
The Outlook 2013 crash problem would be fix after you re-create a new profile and re-sync the data from Exchange, right?
When we meet the same problem in next time, I suggest we run the Outlook Product Stability Diagnostic tool to isolate known causes of crashes in Outlook. The Outlook Product Stability Diagnostic also creates a diagnostic report outlining the data it collected
and recommendations on possible steps you can take to reduce or eliminate Outlook stability issues.
Please click the following link to run the Outlook Product Stability Diagnostic tool in the Microsoft Fix it Center Pro portal:
Outlook Product Stability Diagnostic:
https://wc.ficp.support.microsoft.com/SelfHelp?knowledgebaseArticleFilter=2764035
Other troubleshoot steps for Outlook 2013, please refer to the link below.
Let me know the result.
http://support.microsoft.com/kb/2632425/en-us
Tony Chen
TechNet Community Support

Imceainvalid on sent emails - Outlook 2013 and Exchange 2013 on premise

Hi All
I have a customer that has had a ongoing issue for some time now and I have had no luck in resolving it. I can see the exact same issues highlighted by other people but generally this relates to older office version and/or older exchange.
Issue: Error after sending email:
IMCEAINVALID -
Remote Server returned '550
5.1.0 RESOLVER.ADR.InvalidInSmtp; encapsulated INVALID address inside an SMTP
address (IMCEAINVALID-)'
[email protected]
Cause:
If you check the properties of the To/CC addresses (only the display name is filled out as the email address, the email address field itself and "type" are not filled (does not always occur and not for ALL
recipients of email)
Checks:
There are no local contacts for these email addresses in outlook. The auto complete cache has also been cleared. Running exchange in cached mode is not an available option due to the setup.
Email details:
These emails are generated by third party software however not the same software. This is occurring on emails generated into the outlook client by software Rosetta as well as by Mimecast plugin to download archivedemails(then reply to all). This is also
an intermittent issue and does not occur every time with all the emails.
Search:
All searches I have done seem to mainly point to the auto complete option in outlook but this is not the cause of this in my scenario. There was also a known issue in Office 2007 I believe with a office update to resolve, but this is Outlook 2013.
Any assistance would be appreciated.

Hi,
If you just create an email directly from Outlook, has this issue occurred ever?
You can also start Outlook in Safe Mode and then use the 3rd-party software to send some test emails, check if the problem persists.
To start Outlook in Safe Mode:
Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
In Outlook Safe Mode, all add-ins will be disabled. If there's no problem in Outlook Safe Mode, disable the suspicious add-ins to verify which one caused the problem.
Since the issue is intermittent, you may need to test for a period.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Unable to expand public folder in Outlook 2013 and Exchange 2013 CU6

Hello,
we have just migrated Exchange 2010 to 2013. Everything works great, except public folders, which we are not able to expand in Outlook 2013. Public folders can be added to OWA without any problem, so just the Outlook 2013 is a problem (we never tried any
other version, as all the e-mail clients installed here are Outlook 2013).
The public folders are visible under node Favorities in Outlook 2013, but whenever we click any folder, the Public folders disappear completely from the left navigation pane or the message is shown on the right pane, that the public folder cannot be opened.
When Outlook is started, a dialog is sometimes opened, which contains prefilled Microsoft exchange server, mailbox, button Check name, which is disabled. The only thing which can be done with that dialog is clicking the button Ok.
Any help is appreciated, the desperation level starts to be reaching max threshold.
Kind regards,
John.

Thank you for your quick response. I have tried removing and creating new Outlook profile many times, without any effect.
1) When I switch to the online mode, only the node All Public Folders is displayed in the left navigation pane and after I start the Outlook the dialog mentioned above is displayed. The node Favourities is not visible.
2) In offline node, node App Public folders is visible and whenever I click it, message "Cannot expand the folder" is shown. After checking Download favourities, the list of public folders is available, but whenever I click any folder, it shows
"We didn't find anything to show here." and "The folder is up to date." in the bottom status bar. The content is rendered correctly in OWA and these public folders contain many e-mails and subfolders. None of these is rendered in Outlook.
Thanks in advance for any tips and inspiration, we start to run out of ideas. I am more than sure that it will be something simple, but we can't still figure it out.

Outlook 2013 and exchange. Cant see new mail in subfolders.

Hello,
In our company we have exchange 2010 with sp3 and all clients with windows 8.1 and Outlook 2013. Problem is that clients have problem with new messages in their mailboxes. they cant see new messages in subfolders. In Outlook 2010 everything worked fine,
and after migration to 2013 this problem started.
For example:
There is user mailbox. He have a lot of subfolders. All subfolders is for varies companies. So he created rules, then someone writes from campany, mail goes to its subfolder. Problem is that then user opens Outlook in the morning, he can't see that
new mails are arrived to those subfolders. User must open that subfolder and only then, inside that subfolder he can see unread message. But how user can know, that inside is unread mail? :) Sometimes everything works fine, and sometimes user can't see new
mails. Then he opens OWA, all new mails is marked as unread and there is number near subfolder with unread mail count.
And this problem repeats to all users. I updated exchange to SP3 update 6. Operating system and Outlook is up to date. Recreation of profile helps for a week or two (Or user do not notice problem), and after that user calls me again with the same problem.
And this happens not for one user but for all. Sometimes restarting Outlook helps, after restart number with unread mail count appears near subfolder. There is no addins or other changes in Outlook. Search folder is not a solution, because there is a lot of
subfolders, so it would be a mess.
Can you advice me? Where can be problem? Is it global for all users who are using exchange 2010 and Outlook 2013?
Mantas

I tryed using search folder but this solution didnt helped. Then user opens Outlook he sees unread mail count near subfolder, and sum of unread mails in search
folder. But somefing happens and new mails does not appear neither in search folder neither near subfolders. But then client opens subfolder there are unread mails. In OWA everytime everything is OK. So user must check in OWA is there new mails and in which
subfolder, then he opens that subfolder in Outlook, and uhnread mail is here.
And another thing. Now one of clients have this problem. There is no count of new mails in subfolders, outlook does not show it, but OWA shows. In rules, client created few rules, near rules in action section,
there is icon, it looks like screwdriver and wrench, i went to propeties of those rules and removed "Stop processing more rules", and this icon disappeared. All rules updated to server, and after that, new messages counts appeared near few subfolders.
Is it possible that somehow this message count is combined with rules? Ant what does whis screwdriver and wrench icon means?
Mantas

Outlook 2013, intermittent "exchange server not avaliable"

I have a virtualised environment.
----The setup:-----
two vHosts, vmware 5.5, 4 CPU, 196 GB RAM, Storewize v3700, 20 10K disks in RAID10
two win 2012 exchange 2013 servers
two win2012 DCs
five (5) Win2008R2 RDS hosts + 1 2008R2 Connection broker
60 users on the RDS server in outlook online-mode. no cache
Office 2013 on the servers
-----the problem:---
Some random users have random problems opening outlook.
A user tries to open outlook and gets the message "exchange server not avaliable".. he says OK, and outlook closes. - opens outlook again, and everything works..
This happens at random times for random users
CPU, disk and network activity are very low on both vhosts and there is a lot of avaliable RAM on all guests
I don't know if its related, but the larger the mailbox is, the longer it takes to open outlook.. some times up to 6-10 seconds.. At idle times, outlook opens in less than a second..
Any ideas?

Hi,
According to your description, the issue randomly happens on random users and all users use online mode. Thus, I recommend you use performance monitor to double check if the issue is caused by performance and we can also check if there is any 9646 error
code in the event log.
http://technet.microsoft.com/en-us/library/dd335215(v=exchg.141).aspx
We can use performance monitor to check the change of the counters: RPC request, RPC average latency and RPC operation/sec
Referring to others’ suggestions, the issue may be caused by E1000 vNICs. Maybe we can temporarily try to update to E1000e. Alternatively, you can ask for help from the VMAS support.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support
Thanks for your reply Angela.
The vNICs are already E1000e. The next step for me is to try upgrading them to VMXNET3. There are no errors in the event log related to this. I have not yet gone the perfmon-way, because I figured that when disk activity and CPU / RAM consumption is
so low, it wouldn't be an issue.
I was connected to the system yesterday evening where I experienced this error. There were a total of 8 users connected to the system, having only the ERP system running. I was the only user on that particular RDS host, and vmware performance metrics say
the servers are under very low load-level..

Outlook 2010 and Exchange 2007. Outlook crashes when user opens it. Event ID 55, 100 and 3036

Hello,
We are running Exchange 2007 on our server and our user clients use Outlook 2010. One of my users is having the following issue. Whenever he opens Outlook 2010, it would crash and show this message: "Microsoft Outlook has stopped working. A problem
caused the program to stop working correctly. Please close the program". I tried recreating his Outlook profile and the issue persisted. I also tried to create his Outlook profile on a different computer and same message shows up. Both computers are domain
joined.
I checked Event Viewer both on his computer and the other computer I tried to set up his Outlook profile on. Both machines showed the same three error logs:
-First error log:
Log Name: Application
Source: Microsoft-Windows-Search
Date: 9/12/2014 12:34:16 PM
Event ID: 3036
Task Category: Gatherer
Level: Warning
Keywords: Classic
User: N/A
Computer: OSD-Assistant10
Description:
The content source <mapi://{S-1-5-21-3579767609-4209606035-2604604182-1235}/> cannot be accessed.
Context: Application, SystemIndex Catalog
Details:
No protocol handler is available. Install a protocol handler that can process this URL type. (HRESULT : 0x80040d37) (0x80040d37)
-Second Error log:
Log Name: Application
Source: Application Error
Date: 9/12/2014 12:34:13 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OSD-Assistant10
Description:
Faulting application name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Faulting module name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Exception code: 0xc0000005
Fault offset: 0x00011c8a
Faulting process id: 0x8e0
Faulting application start time: 0x01cfceafa6be0255
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 025ffc35-3aa3-11e4-bb89-001f2937f524
-Third Error log:
Log Name: Application
Source: Outlook
Date: 9/12/2014 12:34:10 PM
Event ID: 55
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: OSD-Assistant10
Description:
Calendar Folder New Download
This leads me to believe the problem has to do with his Exchange User Mailbox account. But I have no clue what could it be. He is the only user experiencing this problem.
Any help is greatly appreciated!! Thanks!

Hi,
Sorry for my delay. Have the issue been resolved?
If there are too many items in the problematic user's mailbox, please delete some and check whether the Outlook can be opened. Please uncheck Use Exchange Cached mode to use Online mode and confirm if the user can access the mailbox for Outlook.
Also try to connect to this user's maibox from your working machine with Outlook. Then check whether it works.
Regards,
Winnie Liang
TechNet Community Support

Exchange 2013 and exchange 2007 mixed mode questions

I made my first attempt at migrating from 2007 to 2013 but ran into some problems. My 2013 CAS and MB servers are successfully installed along with their prerequisites (AD entries, external and internal DNS is active or ready to be, FW rules etc..). I'm
at this point here in the Microsoft plan..
http://technet.microsoft.com/en-US/exdeploy2013/PrintChecklist?state=2284-W-CQCkAgIAQACACEEAAQAAAA~~
"Perform the switch over"
My questions are about behavior.
1. When I have everything setup correctly and DNS and the SCP's changed, the Webmail OWA site for all users will be the 2013 login interface, and after logging in will my 2007 users then see the 2007 OWA interface on my old CAS?, or will they access their
2007 MB using the 2013 interface?
2. There is a "backend imap4" service on my 2013 servers. We will still have some 2007 mapi connected MB clients. Do I need these services started to hand off 2007 mapi requests to the 2007 portion of the environment?

Hi,
Yes.
Based on my knowledge, we should do some configurations.
More details in the following articles:
http://blogs.technet.com/b/meamcs/archive/2013/07/25/part-3-step-by-step-exchange-2007-to-2013-migration.aspx
http://blogs.technet.com/b/meamcs/archive/2013/07/25/part-4-step-by-step-exchange-2007-to-2013-migration.aspx
Please also add the new URLs into certificates.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2013 and Exchange 2003

Good day,
Hoping someone can give a link to an official stance from Microsoft. I know that some TechNet pages I have looked at state Outlook 2013 cannot connect to a server running Exchange 2003 (found here:
http://technet.microsoft.com/en-us/library/cc178996(v=office.15).aspx) but is there any official support from Microsoft at all for workarounds? I don't mean just using IMAP
but will Microsoft offer support in any way to allow Exchange 2003 to be compatible with Outlook 2013?
I am sure the answer is no but I just wanted to still pose the question to see if there is any documentation stating this.
Thank you

No workarounds available. Exchange 2007 is the minimum supported version with Outlook 2003.
http://social.technet.microsoft.com/wiki/contents/articles/845.outlook-versions-supported-by-exchange-200720102013online.aspx
Thanks, MikeV MCSE 2012

Outlook 2013 and MS Exchange Sync'd with iCloud

I am using Outlook 2013 and my email is synced with MS Exchange. Can I sync my Contacts with Outlook 2013 and iCloud since I have MS Exchange?

Here's the official word from Apple Support, video is not a supported photo format:
http://support.apple.com/kb/HT4486
-Doug

Outlook 2013 with Exchange Server - Changed custom form for contacts is not shown

Hello,
Our infrastructure:
Exchange Server 2010
Outlook 2010
Outlook 2013
Windows 7 Pro, Windows 8 Pro and Windows 8.1 Pro
The situation:
We've used an old custom form for contacts, worked perfectly fine
I've updated the form (adding some new custom fields and checkboxes) using Outlook 2013 and publishing the form (with a new name) to the Exchange folder
I've set the form as default form in our contacts folder
I've used this Script to set the new form for the existing contacts and the name of the new form is saved correctly
BUT if I open a contact in our Exchange contacts folder, Outlook 2013 (Outlook 2010) still shows the old form
Steps I've taken so far:
Cleared Outlook forms cache
Repeated the above steps 1-4 in Outlook 2010
Switched Cached Exchange Mode off and back on
Allowed Scripts in Trust Center Settings
Used a new clean Windows installation with a new Outlook 2013 installation
Used different Exchange users on different systems, but some behavior when opening contacts
I'm out of options I can think of, so maybe somebody else has some new view on this problem.
Thank you very much in advance!
Greetings,
Karl

Hi,
Is the Exchange folder in which the custom form is published available to all users?
From the description, the script used to work for the old custom form, correct? Which version of Outlook did you use with the old custom contact form? Outlook 2010/Outlook 2013 or an earlier version? If you used the script with an earlier version of Outlook,
we can't make sure it will still work with Outlook 2010/Outlook 2013.
In addition we may also try creating a new contact form and test the steps to see if it will work.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

TS4118 Ever since I got the iphone 5 my phone/icloud calender and contacts will not remain synced with Outlook. I am constantly having to sign in and sign out and unlink and re link to Outlook.

Ever since I got the iphone 5 my phone/icloud calender and contacts will not remain synced with Outlook. I am constantly having to sign in and sign out and unlink and re link to Outlook. this creates multiple categories of contacts and calenders and I have no idea which is syncing with my phone, ipad, outlook. Help. thanks.

Sounds like the Outlook plugin isn't working properly. You could try a couple of things:
Go to Start>Control Panel>Add/Remove Programs, uninstall iCloud, the download and install the iCloud contol panel for Windows again from here: http://support.apple.com/kb/DL1455. Then sign back into your iCloud account and check your syncing settings again.
Uninstall iTunes and all of its components as by following this guide exactly: Windows XP or Windows Vista/7, then reinstall iTunes. You must follow this guide exactly or it will not be successful. (Uninstalling iTunes will only remove the application; it will not touch your iTunes library or data.) This will replace the Outlook plugin.
Then try your calendar again and see if it will sync properly now.

Bandwith usage while calendar sync Outlook 2010 and MOSS 2007

Hi,
we have some remote users which are only connected through a thin shared DSL line. We plan to use calendar sync for Outlook 2010 while the server side is MOSS 2007.
As far as I know the SPS protocol is used.
Can we expect a high network usage (traffic) when using calendar sync with Outlook 2010 and MOSS 2007?
Thanks
Sven

It is possible to have more RPS when you using Outlook instead of WEB browser
If this helped you resolve your issue, please mark it Answered

Outlook 2013 and Exchange 2007 not always syncing read status of a message

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