Outlook 2013 Auto Account Setup for Linked Mailbox Not working

We've created a linked mailbox, in Exchange 2013 (in domain1), for a user in another AD forest, domain2. We have the AutoDiscover service configured in the other AD forest as well. Our only issue now is trying to find a way to get the Outlook Auto Account
Setup to automagically configure a user's profile the first time Outlook 2013 is started. If we type in the user's email address and name and click Next, the profile is created successfully.
I spoke to Microsoft support who helped me confirm that AutoDiscovery was configured correctly in the other forest. Reading this information (
https://technet.microsoft.com/en-us/library/bb124251.aspx ) on AutoDiscover, I found what may be the issue. It notes that
"If the Outlook client is joined to a domain, the user's domain account is used."
Since the linked mailbox is associated with domain1, Outlook looks like it cannot use the domain account from domain2. I wonder if there might be a registry hack to bypass this and force Outlook clients in domain2 to look at email addresses in domain1?
Orange County District Attorney

Hi,
According to your description, I noticed that “If we type in the user's email address and name and click Next, the profile is created successfully”. Do you mean the linked mailbox can be setup automatically when you fill in the Name and E-mail Address in
the Auto Account Setup page? For example:
If that is the case, the autodiscover service in Exchange side should be configured correctly and it is working for Outlook client automatically account setup.
If the account can’t be setup automatically when using autodiscover service, please
verify that the Master Account (Domain2\User1) has full access to the Linked Mailbox ([email protected]) as well as the smtp address using the cmdlets Get-Mailbox and Get-MailboxPermission in Exchange server:
Get-Mailbox [email protected] | fl PrimarySmtpAddress,*Type*,*Link*
Get-MailboxPermission [email protected] | fl
Regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Winnie Liang
TechNet Community Support

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