Outlook 2013 Can't connect to Exchange or ping Exchange server.....Very Weird!!!!

The CEO of one of our clients has 2 workstations we'll call them Old and New Dells.
He'd RDP into his new Dell and Outlook will not connect to Exchange and eventually stops responding. His old Dell work just fine.
We restarted the new Dell and the problem persists. I tried pinging the Exchange server and don't get a response. I ping the other servers in the network and I get responses from all of them. On the new Dell I tried going OWA and the website failed to load.
The old Dell has no such issues. Not sure what's going on and could use some guidance. I tried disabling the firewall and that didn't work. It looks like it's only affecting his new Dell, I have not heard of any other users reporting problems. Any ideas?

Hi,
Since you can't ping the Exchange server, it's more likely a server side issue. This forum is for general questions and feedback related to Office client side issues, it's better to post your question to the Exchange server forum to get further assistance:
https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Similar Messages

Outlook 2013 can't connect to Exchange server

Trying to set up Outlook 2013 on my new work laptop. I have the correct Exchange server name and emaill address, but get the error message "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this
action." In fact, I'm online and connected to the internet. When I open up a "CMD" window, I can ping the server, so I know my computer can see the server, only Outlook can't. My laptop is running Windows 7, 64-bit. The Office/Outlook 2013 is
64-bit as well. I've tried with my firewall both on or off, and it doesn't seem to make any difference.
btw - I have essentially the same configuration set up on my iPhone, and can send and receive emails with no issue.
Does anyone have any suggestions on how to resolve this issue.

Hi
As per the information and details provided by you, to connect the Outlook 2013 from Exchange server please follow these steps: -
1. Open Outlook 2010 or Outlook 2013. If the Outlook startup wizard appears, on the first page of the wizard, click Next. Then, on the Email Accounts page, click Next to set up an email account.
If Outlook startup wizard does not appear, on the Outlook toolbar, click the File tab. Then, just above the Account Settings button, Click Add Account.
2. On the Auto Account Setup page, Outlook may automatically fill in the Your Name and Emil Address settings based on how you are logged on to your computer. If the setting is filled in and they are correct, click Next to
have Outlook finish setting up your account. If the settings on the Auto Account Setup page are not filled in or are not correct, do the following steps: -
• If the settings on the Auto Account Setup page doesn't fill in, type the correct settings based on the information that was provided to you by the person who manages your email account.
• If the name in the Your Name box is not correct, you may need to reset the options on the Auto Account Setup page before you can edit your name. To reset the options, click the option button next to manually configure
server settings or additional server types, and then click the option button next to Email Account.
3. After you click Next on the Auto Account Setup page, Outlook will search online to find your email server settings. You will be prompted to enter your user name, password during this search. Make sure that you enter your
full email address as your user name.
If Outlook is able to set up your account, you will see the following text: Conguratulations, Your email account is successfully configured and ready to use. Click Finish.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.

hi ALL
OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.
Exchange environment contains 2 Exchange Mailboxesserver ,( one Failed , virtual Machine)
2 cas Servers
first databases could not be mounted but after we run the below command , users can use OWA but outlook could not connect
Start-DatabaseAvailabilityGroup -Identity DAG -MailboxServer MBX1
please support
thanks

Hi,
According to your description, I understand that Outlook client cannot connect to Exchange server 2013 while one member of DAG failed.
If I have misunderstand your concern, please do not hesitate to let me know.
I want to double confirm whether all account store in MBX1 experience this issue, users in MBX2 works fine.
Please run following command to double check the database status:
Get-MailboxDatabase –Status | select Name,Mounted,MountedOnServer
If it works in OWA, the issue may be related to Outlook side. Please run “Test E-mail AutoConfiguration” and “Outlook Connection Status” to get more details, expecial the setting of proxy server, it’s more helpful
for further troubleshooting.
Additional, please try to recreate a profile for testing. Besides, please move active DB back to MBX1.
Best Regards,
Allen Wang

Outlook 2013 can't connect to Exchange 2013 SP1

Hello,
I've already asked that question on Exchange 2013, now I'd like to ask it again in regard to Exchange 2013 SP1.
The question i s very easy: suppose I have just installed Exchange 2013 SP1 (in a Win2012 R2 domain) with three mailboxes (user1, user2, user3). I can successfully run ecp and owa for all users...
...but when I'm starting Outlook 2013 and trying to set up a profile manually, for example, [email protected], Exchange 2013 Sp1 keeps saying "Outlook can't log on...The name cannot be resolved."
In Exchange 2013 this could be fixed by adding the server's ip address to its Hosts file, but I thought it was a bug and it would be corrected later or sooner... Now the same problem with Exchange 2013SP1...
Would anybody please tell me is there anything special I must do to connect to Exchange 2013SP1 via Outlook 2013 (not Outlook 2013SP1 - without MAPI over HTTP)??? If yes what articles can I read about it?
Thank you in advance,
Michael

Hi,
When we automatically configure the account, Autodiscover service will help Outlook find the new type and we don't need to run the command to get the mailbox GUID until we manually configure the profile.
For more information, you can refer to the following article:
http://technet.microsoft.com/en-us/library/bb124251(v=exchg.150).aspx
"Through the Autodiscover service, Outlook finds a new connection point made up of the user’s mailbox GUID + @ + the domain portion of the user’s primary SMTP address."
Thanks,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Angela Shi
TechNet Community Support

Windows XP SP3 and Outlook 2010 can't connect with Exchange 2010 or Exchange 2013

XP+SP3+Outlook 2010 can't connect to Exchange 2010&2013 in the internal network without safe mode.

Hi,
Did you get any error messages?
Do you have Outlook Anywhere and autodiscovery set up properly?
Can you ping the Exchange server?
Please use Test Email AutoConfiguration
to test if the Autodiscover service is configured properly. See:
https://hosting.intermedia.net/support/kb/default.asp?id=2150
We can also use the remote connectivity analyzer to troubleshoot the issue:
https://testconnectivity.microsoft.com/
In addition, turn off your firewall and anti-virus to check the result.
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Hello.....after updating to Yosemite, i can't get my exchange mail to work. It keeps saying can't connect to exchange server and asks for my password. My mail is still working fine on android phone and ipad2. Can someone help?

Hello....after updating to Yosemite my mail isn't working . Keeps saying can't connect to exchange server and asking for password

I am having this exact same problem with my gmail account. Hopefully someone will have a remedy.

Upgraded to Exchange 2010 now outlook 2013 can't connect externally

Outlook 2013 used to connect to my exchange server via our TMG before upgrading to 2010. At first the clients were changed back to NTLM all the time but I fixed that and we now see basic with SSL. Now we get repeated logon.
I have used rpc connectivity analyser and it tells me that my (self issued) certificate doesn't chain properly - but the signing certificate is loaded on the client (by Enterprise CA policy) and looking at the mail server certificate in the certificate manger
reports the certificate to be good and correctly shows the chain (so is this a problem in the anyalyzer or does outlook constrcut its certificate chain using a different code library than say IE?).
Oddly Windows 8.1's mail cient works flawlessly when outlook 2013 goes into loops?
Any suggestions?
ICHC

Hi ICHC,
Just as Ed said, we should create new rule on TMG during the upgrading.
Found an blog for your reference:
Upgrade from Exchange 2007 to Exchange 2010 - Part II
https://www.simple-talk.com/sysadmin/exchange/upgrade-from-exchange-2007-to-exchange-2010---part-ii/
Disclaimer:
Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software of information found there. Please make sure
that you completely understand the risk before retrieving any suggestions from the above link.
Thanks
Mavis
Mavis Huang
TechNet Community Support

How do I remove Outlook 2013 profile that refers to Exchange Server 2003, Outlook won't start

I have Office 2013 Pro preinstalled on my new Windows 8.1 (64bit) machine. I am on a domain with a Small Business Server 2003. The server has Exchange 2003 installed on it but I've never used it. I use Google Apps for Business for my email.
I clicked on the Outlook tile for the first time in the Start window. It took me to an email account set-up screen and set up a profile for me.
But then it came back with two error dialog boxes. One says "The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance." The other dialog
box says "Cannot start Outlook. Cannot open the Outlook windows. The set of folders cannot be opened. The file C:\Users\mark.hcs\AppData\Local\Microsoft\Outlook\<e-mail address>.ost is not an Outlook data file (.ost)."
Now every time I click on the Outlook tile it comes up with the same dialog and I can't get into Outlook. I've tried using the Mail control panel applet but, when I click on it, it does nothing.
What can I do to set up Outlook to not look for the Exchange Server so I can set up my e-mail account.
Mark
As Socrates said: "I drank what?"

Hi,
As far as I know, Outlook 2013 cannot connect to Exchange 2003 or an earlier version of Exchange:
http://technet.microsoft.com/en-us/library/cc178996(v=office.15).aspx
Thus, it’s expected behavior that there will be error when use Outlook 2013. I recommend you update your Exchange server or use Outlook 2003/2007/2010.
If you have any question, please feel free to let me know.
Best regards,
Angela Shi
TechNet Community Support

Can't connect to exchange server after 1/4/2011 am update - anyone else?

Woke up this am and phone is unable to connect to exchange server for email. Last email received was @4:35am. I've reentered my password to confirm and exchange is working fine on Desktop. Any suggestions?

I'm pretty sure that the combination is right. On my macs everything works fine. Is there another reason why the exchange server could reject the iPhone? Similar to the 3.1 problems with the hardware encryption?

External outlook clients can't connect to Exchange 2013

Currently running server 2012 r2 and exchange 2013 sp1...
Internally everything works fine, clients can also connect externally to owa/ecp. However when using an outlook client they are unable to connect. This is my first experience with exchange 2013 so I am at a loss. What steps should I be following to get this
working properly? Or if anyone has some suggestions to get more information I can do that as well.
Thanks!
Connecting from a mobile-phone using mail.mail.com works fine.
We are using a self-signed certificate for testing purposes..

Testing Outlook connectivity.
The Outlook connectivity test failed.
Additional Details
Elapsed Time: 941 ms.
Test Steps
Testing RPC over HTTP connectivity to server mail.mail.com
RPC over HTTP connectivity failed.
Additional Details
Elapsed Time: 941 ms.
Test Steps
Attempting to resolve the host name mail.mail.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: xxx.xxx.xx.x
Elapsed Time: 535 ms.
Testing TCP port 443 on host mail.mail.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 176 ms.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 229 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.mail.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=mail.mail.com, Issuer: CN=mail.mail.com.
Elapsed Time: 154 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name mail.mail.com was found in the Certificate Subject Common name.
Elapsed Time: 0 ms.
Certificate trust is being validated.
Certificate trust validation failed.
Test Steps
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=mail.mail.com
A certificate chain couldn't be constructed for the certificate.
Tell me more about this issue and how to resolve it
Additional Details
The certificate chain didn't end in a trusted root. Root = CN=mail.mail.com
Elapsed Time: 33 ms.

Outlook 2013 randomly loses connection to Exchange 2007 server

Hello everyone,
I have received complaints from some of our users over the past couple of months about them not receiving mails or about sending mails which do not get delivered. A little bit of investigation into the matter showed me that Outlook 2013 had lost its connection
to the Exchange server. (Which is Exchange 2007 SP3 running on Windows Server 2008 / SBS2008, in case it matters.)
Which is bad enough in itself - none of our users running Outlook 2007 and 2010 had that problem - but it also does so in a rather inconspicuous manner, so the users did not notice. Closing and restarting Outlook helped every single time, but the users did
not notice when this happened, and telling them to just restart Outlook every hour or so does not seem like an overloy practical idea.
All of the clients encountering the problem are running Outlook 2013 on Windows 8/8.1 Pro. We do not have any clients running older versions of Outlook on Windows 8, so I cannot tell for sure if this problem originates in the OS or if it is an Outlook problem.
The first couple of times I encountered the problem, it was on laptops, so I suspected some power management issue initially. I made sure Outlook connected to the server via HTTPS, which it already did. Then I did not hear of the problem for about two months,
but recently, two of our users have run into the problem again, and while these were still Windows 8.1 machines, running, of course, Outlook 2013, they are plain desktop computers, not laptops, and I already toned down their power management settings, so I
do not think that it has to do with the problem.
Has anybody encountered a similar problem or even - more importantly - a solution? This problem is really frustrating, because our users are very sensitive to problems with their email, and the fact that this problem only occurs randomly and - all in all
- rather rarely, makes it very hard to track down.
Thank you all very, very much for any insights you might be able to share with me!

Hi,
Please ensure that Outlook 2013 clients retain their connection with the Exchange server using HTTP:
Have the Outlook 2013 user check the settings under FILE -> Account Settings -> Account Settings -> E-mail tab -> Select the account and click Change -> More Settings -> Connection tab -> Exchange Proxy Settings -> Make sure both
"On fast networks, connect using HTTP first, then connect using TCP/IP" and "On slow networks, connect using HTTP first, then connect using TCP/IP" are selected -> OK.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook Can't connect to Exchange Server

Dear All;
I install the exchange server 2013 in our Environment with basic configurations, it was work correctly in out look and OWA.
In this period I install outlook Clint and connect to exchange correctly , Then I log in to Exchange Administrations Center , then make some changes , after that i can't connect outlook Clint to exchange server while I
can connect to OWA but with error message related to Certificate.(Kindly check the screen shoot of error )
Kindly help me to solve this issue I beginner with Exchange.

Here are the default permissions for the Exchange virtual directories:
http://technet.microsoft.com/en-us/library/gg247612(v=exchg.150).aspx
I found that the print in the screenshots was not clear - maybe it's me or my browser.
What names do you have on the certificate?
exchange.abc.local
Is that it?
Is this a self-signed certificate? Or did you get it from Digicert, VeriSign, GoDaddy or some other 3rd party authority?
Regardless, the URLs for the virtual directories, OWA in particular, have to match what is on the cert.
So OWA might be:
https://mail.exchange.abc.local/owa
Other possibility:
https://webmail.exchange.abc.local/owa
Since exchange.abc.local is what you have on the cert, the URL has to configured as shown above. You can use "mail", "webmail" or whatever just before (once again, as shown above) but you have to make sure that is what the users enter
when they attempt to access email.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Outlook 2013 can't communicate with Exchange 2013

we're just finishing migration to Exchange 2013 and found some Outlook 2013 clients (migrated from Exchange 2010) can't communicate with Exchange 2013. even if i recreate the Outlook profile.
what worked is to reinstall Office 2013. just want to get ideas why a reinstall fixed the problem.
same outlook proxy is there in the account settings.

Hi,
What was the symptom that Outlook couldn't communicate with Exchange 2013? Could you please detail this a bit?
If the Account Settings are completely same before and after the reinstallation, we can say the cause is not on the Exchange side. While I can't guarantee the root cause based
on the provided information. A reinstallation fixes the corrupted or missing components/files in Office, but it's hard to say what has been fixed during the reinstallation.
If you still have some Office 2013 clients that have not been reinstalled, try to run Microsoft Office Configuration Analyzer Tool to quickly identify problematic configurations in Outlook:
https://www.microsoft.com/en-us/download/details.aspx?id=36852
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here.

Outlook Anywhere can't Connect to Exchange

Background: We are use Windows Server 2003R2, Exchange 07 and Outlook 10/13, We have setup ABC.com for the AD domain and setup email. It works and functional in both OWA & Outlook Anywhere in branch office. Later setup another domain XYZ.com in
same exchange server. Both email domain are workable in using OWA & Outlook Anywhere in branch office. (Can't use VPN)
Because of company issue, the ABC.com has change the Name Server and will point to other IP address. The pervious setting in branch office for Outlook as below:
Server: exchange.abc.com
Exchange Proxy: htps://mail.abc.com
Exchange Server Public IP: 202.xxx.23.2
For all using outlook email @XYZ.com that can't connect to server, but OWA is workable. They can type
https://mail.xyz.com/owa or
https://202.xxx.23.2/owa to login to exchange server for send & receive email. And Ive use a stupid method to temporary fix this issue for using Outlook, we have add "mail.abc.com 202.xxx.23.2" & "exchange.abc.com 192.168.1.200"
to local PC host file. Then it can connect to exchange by Outlook.
But this not the best way, because it can't work on iPhone, iPad & Android mobile device.
Please suggest the best way to fixed this issue for long-term running. Thousand Thanks.
Chris
Chris Pang [email protected]

Hi Chris,
It seems an issue on your Autodiscover configuration.
Please explor the autodiscover url on IE to check whether it retuns 600 code.
Also provide an FAQ on Autodiscover for your reference:
http://social.technet.microsoft.com/Forums/office/en-US/54bc6b17-9b60-46a4-9dad-584836d15a02/troubleshooting-and-introduction-for-exchange-20072010-autodiscover-details-about-test-email?forum=exchangesvrgeneral
Thanks

Can't connect to Exchange server.

I am having trouble connecting my Outlook 2013 to my work Exchange server. I am fairly certain the problem is that the certificate from my work account is the issue and that Outlook 2013 doesn't trust it. I have turned off Windows Firewall, so that shouldn't
be interfering anymore. I'm having the same trouble getting my Samsung Galaxy S4 to connect as well. I think the real trouble may lie in the expiration date of the certificate. Is there any way to create an exception or override Outlook so that I can
connect to my work server?

Hello,
Based on your description if Exchange certificate has expired you should buy new certificate or deploy your own CA and issue certificate for your server.
Hope it helps,
Adam
CodeTwo: Software solutions for Exchange and Office 365
If this post helps resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Outlook 2013 Can't connect to Exchange or ping Exchange server.....Very Weird!!!!

Similar Messages

Maybe you are looking for