Outlook 2013 cannot preview Office dcouments

Win8.1/64 bit/Office 365/Outlook 2013
It was all working fine then one day it stopped opening Office docs altogether. Another forum had a work around to fix that, but I have not found a fix for the previewer. I get the message "This file cannot be previewed because there is
no previewer installed for it.
Previewer is installed as per the Trust Center Attachment Handling link. However in another forum, I found a response that caused me to look at the Registration Keys - and there, at HKEY_CURRENT_USERS\Software\Microsoft\Office\Previewers there are
only three entries, PDF, TXT, and Zip - the only three file types I can preview.
Any thought how to get the other previewer reg keys installed?

Hi,
Are you using the same version of Outlook and other Office programs?
The registry key you mentioned will be added when you preview a non-Office file. When you preview an Office document, it won't add a key under the path.
Please first try to run a repair of your Office installation to see the result. See:
https://support.office.com/en-in/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Cannot preview office attachements in Outlook 2010

I just installed Office 2010 Home & Student and Outlook 2010. But I cannot preview any Office files in Outlook. It says "This file cannot be previewed because there is no previewer installed for it". PDF attachments preview just fine.
When I go to Trust Center settings and view "Attachment and Document Previewers...", I don't see anything specifically related to office in there.

Hi,
From your description , I understand that you cannot be previewed any Office files in Outlook because there is no previewer installed for it.
So based on your current situation, I would like to recommend you uninstall your Office 2010 and Outlook 2010 completely use the KB article link.
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
http://support.microsoft.com/kb/290301
then reinstall your Outlook 2010 separately.
Sincerely,
Harry

Outlook 2013 - cannot use RoomLists and Suggested Times

Hi,
maybe someone has a clue on what is wrong here.
In OWA, we can use the new features RoomList and Suggested Rooms when using the Calendar Assistant to plan a new meeting. The room list can be first be chosen, and the fields for the rooms are then populated as expected, you can choose one of the rooms.
The following is true for every Outlook Session on PCs/virtual Clients, they are configured to use Online Mode: In Outlook 2013, when using: New Meeting - Scheduling Assistant, the feature "Choose an available room" stays complete empty and
does not show the room list. Also the box below that, labeled "suggested Times", does not load or display content. Instead, an error message is displayed in it: "Suggestions cannot be provided because free/busy data could not be retrieved."
Laptops use the exact same Outlook version, but run in cached mode. Here, if you deconfigure "Communication using http" in the OL profile, the lookup for suggested times works _once_ until Restart, then the button is automatically added, the
profile automatically made good again, and the suggestion function is broken again.
If you deconfigure the button "Connect to Microsoft Exchange using http" in the Outlook Profile under the connection tab on an _online mode PC_, the profile is broken and not automatically made good again. So no temporary workaround is possible
here.
We do not run policies that may keep Outlook 2013 from using the functions. In fact we do only rule cached or online mode.
Our Room List is free of special characters and short enough, so no problems that other people have found in their environments.
We have found some older articles reporting broken functionality, when applying or not applying hotfixes. We have checked several of that and it is not the source of our problem.
Also, we are currently within one domain, so no complicated setup using one or more forests or even other domains, configuration of free/busy accounts should not be an issue here.
Our best guess is it may have to do with using Exchange webservices or MAPI for the connection, see both ways described communicating over http or not above, but we have not found an error or wrong configuration here.
Can you please advise on where to search next?

Hi,
Which version of Exchange server are you using?
Does the free/busy information display correctly if we click the Rooms button and select a room from GAL?
Are you trying to start a meeting in which either the Start time or the
End time is outside your working hours? If this is the case, this issue may happen. Please have a look at the following KB article and check if it applies:
http://support.microsoft.com/en-us/kb/2932395
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Outlook 2013: Cannot insert any attachments into calendar events & tasks

Hi,
I encountered a seemingly ridiculous problem:
I cannot insert any attachments into calendar events & tasks in
Outlook 2013 on a Win 8.1 machine. Outlook simply ignores CTRL-V paste actions with files and also all drag&drop actions with files. Does anyone have a solution or similar problems?
Outlook 2013 runs using an exchange server account (Outlook.com / Office 365) on the machine.
Even if there is a logic behind this behavior, Outlook should at least inform the user why it rejects inserting the attachment.
Inserting attachments into e-mails works fine.
All 3rd party add-ins have been disabled, to avoid interference of an add-in.
Christian

Hi,
This is an known issue, you can refer to the article that our MVP Diane Poremsky wrote:
Attachments are hidden in Outlook.com tasks and appointments
http://slipstick.com/outlook/olc-hotmail/attachments-hidden-outlookcom-tasks-contacts-appointments/
My opinion is, since Outlook.com calendar doesn't support attachments, this may be expected when you are using an Outlook.com account.
Feel free to let me know if I misunderstood anything.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013: Cannot sign or encrypt messages

I've done clean install of Windows 8.1 and forgot to copy my certificate. Luckily I have offsite backup so I imported the certificate into path
"Certificates\Personal\Certificates" in MMC console (under my user account as well as computer account).
But I cannot sign or encrypt messages in Outlook 2013. Outlook says "Outlook had problems encrypting this message because the following recipients had missing or invalid certificates (my e-mail address here)".
Moreover I cannot see incoming encrypted messages, Outlook says "Sorry, we're having trouble opening this item. This could be temporary, but if you see it again you might want to restart Outlook. Your Digital ID name cannot be found by the underlying
security system."
I checked E-mail Security in Trust Center and everything seems to be OK, my certificate/DigitalID is installed, enabled and valid. I also have imported colleague's valid certificate in
"Certificates\Trusted People\Certificates".
I have Audit Failure in Event Log which says:
Cryptographic operation.
Subject:
Security ID: homepc\username
Account Name: username
Account Domain: homepc
Logon ID: 0x2C5DD
Cryptographic Parameters:
Provider Name: Microsoft Software Key Storage Provider
Algorithm Name: RSA
Key Name: {1F8C5EBB-F54B-4F42-96FA-A02D8B5F9C3D}
Key Type: User key.
Cryptographic Operation:
Operation: Open Key.
Return Code: 0x80090016

Hi,
Please try to perform the following steps:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
1. Win + R, type regedit, and then click
OK.
2. Locate the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Security
3. If a Security registry key does not exist, create a new key. To do this, follow these steps:
a. Click the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook
b. On the Edit menu, point to New, and then click
Key.
c. Type Security, and then press ENTER.
4. Right-click the Security key, click New, and then click
DWORD Value.
5. Type SupressNameChecks, and then press ENTER.
6. On the Edit menu, click Modify.
7. Type 1, and then click OK.
8. On the Registry menu, click Exit.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 cannot connect to local Exchange 2013 server

Server name EXCHANGE: is Domain controller for (domainname.local), DNS server and Exchange 2013
Has UCC CA cert successfully installed for (exchange.domainname.com)
External Outlook connections, Web Outlook and autodiscover work fine.
local DNS points autodiscover.domain.com & exchange.domainname.com to internal IP
I have used the above configuration many time for Exch2010/Outlook 2010 and it works great.
PROBLEM: Outlook 2013 clients on a local domain member autoconfigure (through autodiscover) but report a certificate error that the names do not match. When I force the acceptance for the cert error the outlook13 account setups with an exchange server
of "BIG LONG GUID"@domainname.com which cannot resolve and outlook fails.
Please help..

Hi ,
I have recently installed the exchnage 2013 as follow
one CAS and Two mail box DAG
so I was facing similier issue outlook clients were not able not see the CAS
so here are the magic solution :
1-created SRV recored for autodiscover same as acbrown2010 done
above in his reply
2-created
A record for autodiscover and the IP same as CAS IP
3-created
an internal Certificate in CAS server "create a new certificate request " and
include all names such CAS , MB's , Autodiscover this step to avoid the warning message during outlook setup because self sign certificates in ex2013 not helping
after that I have tested the outlook and was working fine NO GUID and NO certificates warning

[Outlook 2013] Apps for Office and Internet Explorer 11 (IE11)

We have the following configuration:
Windows 7 Professional,
Internet Explorer 11,
Microsoft Office 2013 (32-bit),
Microsoft Exchange 2013 CU6,
Symantec Enterprise Vault 11.
Patch level Microsoft Until 03-oct-2014, so very very recent.
What is the problem, in Exchange its possible to use "Office Web Apps" for integration with OWA. This works very good and we dont have any problems with OWA and the Office Web Apps within OWA Enterprise client.
But, in Outlook 2013, almost every "App for Office" crashes with a popup from Internet Explorer 11. When we open the App, we get a loading.... and after a while A popup with the message "Internet Exporer stopped working".
This is with every App i tested. And it can be reproduced.
What we tried:
Proxy settings;
Re-install Office 2013;
Internet Zone settings;
Browser compatibility modus with zones;
Reset internet explorer settings;
Various reg-hacks for IE security;
GPO settings for untrusted locations of Office Web Apps.
And lucky? No.
So we went back to IE9, and it works like a charm. No problems at all. But Unfortunately, IE9 is not an option due to company apps written for IE10+.
But when it works outside Outlook 2013 in IE11, but not inside outlook with IE11, there must be a problem somewhere with Outlook 2013/IE 11 integration. And actually, the currents Apps we don't need in Outlook 2013 (until snd quarter 2015, then we need them).
So for this time we configured "Block Apps for Office" GPO setting and depoyed it. And... In Every Office components Apps are disabled, but NOT in Outlook. So the GPO is not working for Outlook.
How to solve?

Here the procesmon dump where IE actually crashes...
0 ntoskrnl.exe MmUnmapViewInSessionSpace + 0x7a0 0xfffff80002e3d140 C:\WINDOWS\system32\ntoskrnl.exe
1 ntoskrnl.exe RtlSetSaclSecurityDescriptor + 0x4e5 0xfffff80002cf339d C:\WINDOWS\system32\ntoskrnl.exe
2 ntoskrnl.exe SeQueryInformationToken + 0xc48 0xfffff80002d8d878 C:\WINDOWS\system32\ntoskrnl.exe
3 ntoskrnl.exe ObOpenObjectByName + 0x306 0xfffff80002d8ea96 C:\WINDOWS\system32\ntoskrnl.exe
4 ntoskrnl.exe ObGetObjectSecurity + 0x57c 0xfffff80002d6079c C:\WINDOWS\system32\ntoskrnl.exe
5 ntoskrnl.exe ObGetObjectSecurity + 0x2a4f 0xfffff80002d62c6f C:\WINDOWS\system32\ntoskrnl.exe
6 ntoskrnl.exe KeSynchronizeExecution + 0x3a23 0xfffff80002a90e53 C:\WINDOWS\system32\ntoskrnl.exe
7 ntdll.dll ZwOpenKeyEx + 0xa 0x7781220a C:\Windows\System32\ntdll.dll
8 kernel32.dll GetSystemTimeAsFileTime + 0x232 0x775b3632 C:\Windows\System32\kernel32.dll
9 kernel32.dll GetSystemTimeAsFileTime + 0x575 0x775b3975 C:\Windows\System32\kernel32.dll
10 kernel32.dll RegOpenKeyExW + 0x1d 0x775b3a3d C:\Windows\System32\kernel32.dll
11 advapi32.dll RegOpenKeyExW + 0x13 0x7fefe924e43 C:\Windows\System32\advapi32.dll
12 iertutil.dll Ordinal650 + 0x7e4 0x7fefda3b054 C:\Windows\System32\iertutil.dll
13 iertutil.dll Ordinal650 + 0x853 0x7fefda3b0c3 C:\Windows\System32\iertutil.dll
14 iertutil.dll Ordinal63 + 0x77c0 0x7fefda3a800 C:\Windows\System32\iertutil.dll
15 ieframe.dll Ordinal231 + 0xe4c7 0x7fee5753497 C:\Windows\System32\ieframe.dll
16 ieframe.dll Ordinal170 + 0x8124 0x7fee56e2dc8 C:\Windows\System32\ieframe.dll
17 ieframe.dll Ordinal170 + 0x80ab 0x7fee56e2d4f C:\Windows\System32\ieframe.dll
18 ieframe.dll Ordinal170 + 0x8053 0x7fee56e2cf7 C:\Windows\System32\ieframe.dll
19 ieframe.dll Ordinal218 + 0xd83 0x7fee57ccc83 C:\Windows\System32\ieframe.dll
20 ieframe.dll DllUnregisterServer + 0x1174 0x7fee56a23a4 C:\Windows\System32\ieframe.dll
21 user32.dll TranslateMessageEx + 0x2a1 0x776d9bd1 C:\Windows\System32\user32.dll
22 user32.dll TranslateMessage + 0x1ea 0x776d98da C:\Windows\System32\user32.dll
23 ieframe.dll DllUnregisterServer + 0x15b 0x7fee56a138b C:\Windows\System32\ieframe.dll
24 ieframe.dll Ordinal159 + 0xa522 0x7fee56d8cf2 C:\Windows\System32\ieframe.dll
25 ieframe.dll Ordinal159 + 0xaae6 0x7fee56d92b6 C:\Windows\System32\ieframe.dll
26 ieframe.dll Ordinal159 + 0xaa19 0x7fee56d91e9 C:\Windows\System32\ieframe.dll
27 kernel32.dll BaseThreadInitThunk + 0xd 0x775b59ed C:\Windows\System32\kernel32.dll
28 ntdll.dll RtlUserThreadStart + 0x21 0x777ec541 C:\Windows\System32\ntdll.dll

Outlook 2013 not saving Office 365 Credentials in Roaming Profiles

Hi,
We have migrated one of our Exchange Mailboxes to our Office 365 Environment, we have had all the relevant DNS entries put in place, so when the user logs on and opens Outlook 2013, the Wizard picks up there Office 365 Mailbox and configures, it
asks you for User Credentials, and you type them in and select remember and then Outlook open fine with all the emails presented,
THE PROBLEM: After this user logs off and logs back on to either the same computer or another computer, and they open Outlook, you are yet again asked for your Credentials again, it remembers the username and not the password, once you enter the
password and click remember password it opens Outlook fine
Looking in Credential Manager, I can see that after selecting Remember Credentials, it is putting an entry in Generic Credentials, however when you log off and on again these disappear, I have added Manual Entries in Credential Manager and these
are saving!
I have noticed that in %USER%\AppData\Local\Microsoft\Credentials when you open Outlook and select remember password, it is adding a system file in here, so I decided to try copy the file to %USER%\AppData\Roaming\Microsoft\Credentials, when I log
off this is writing back to the server, and when I log back on it is downloading, HOWEVER when I open Outlook, it still asks for the password! And when I type it in and select remember, it adds the system file back in %USER%\AppData\Local\Microsoft\Credentials,
and ignores the Roaming one,
So currently I am using a Logoff and Logon Script to copy these Files too and from the relative folders and this works, however it is not ideal
The Script:
LOGOFF
'Test
xcopy %LOCALAPPDATA%\Microsoft\Credentials %APPDATA%\Microsoft\Credentials\ /H /Y
rmdir I:\MSCRM /S /Q
xcopy %LOCALAPPDATA%\Microsoft\MSCRM I:\MSCRM /H /Y /I /E
LOGON
xcopy %APPDATA%\Microsoft\Credentials %LOCALAPPDATA%\Microsoft\Credentials\ /H /Y
xcopy I:\MSCRM %LOCALAPPDATA%\Microsoft\MSCRM /H /Y /I /E
MY QUESTION:
So I guess my question is how can you get Outlook to look at the %USER%\AppData\Roaming\Microsoft\Credentials instead of the Local one?
Regards
Andy

Hi Andy,
According to your description, I understand that Outlook always ask for password even through you have selected remember password after migrate mailbox to Office 365.
If I misunderstand your concern, please do not hesitate to let me know.
I want to double confirm some points, please help to collect answers for following questions:
1. Is there still any Exchange server On-premise?
2. All user or any special account experience this issue?
By default for On-Premise environment, the Outlook client finds AutoDiscover also by using SCP first, if it can’t success. It will turn to use DNS.
Please try to remove SCP by ADSI Edit then try again, I find an thread about remove SCP and a similar thread about your question, for your reference:
https://social.technet.microsoft.com/Forums/en-US/3559c142-2c42-4749-9476-422ab7449853/autodiscover-url-migration?forum=exchangesvrdeploylegacy
https://social.technet.microsoft.com/Forums/en-US/566616d9-d4c0-4d66-bf23-70541faf2c88/disabling-ad-autodiscover-while-migrating-to-office-365?forum=exchangesvradminlegacy
Besides, this issue may be related to Office 365. Please contact Office 365 Team so that you can get more professional suggestions, please refer to:
http://community.office365.com/en-us/default.aspx
Best Regards,
Allen Wang

Outlook 2013 cannot connect to Exchange 2010 SP2 server, Outlook 2010, OWA work fine. Ideas?

After upgrading a laptop from Outlook 2010 to 2013 it can no longer connect to our Exchange 2010 SP2 environment. OWA works, Outlook 2010 works, but Outlook 2013 will not create a profile via AutoDiscover. The first two checks go, the last check
Log On To server will not.
We can take the laptop to a different network and it works fine with Outlook 2013.
What is different with Outlook 2013 where it will not connect.
Jason Meyer

Does it work when we recreate a new Outlook profile?
At this point, We high recommand that we run Microsoft Connectivity Analyzer Tool from the folloing link to check what was happening
https://testconnectivity.microsoft.com/
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Outlook 2013 cannot open hyperlinks or attachments

I have Windows 7 64bit and Office 2013 32bit. For several weeks I have been unable to open attached files, although I could preview attached image files. Since the latest update (Jan 2014) I am
unable to open hyperlinks either. Also since the latest update I get the message "Something unexpected went wrong with this URL: http:....... Access is denied". Also since
the latest update I get messages regarding my Add-Ins every time I open Outlook:
I have tried opening Outlook as administrator and clicking Trust all..., I have reset IE11 completely, I have run the FixIt program (http://support.microsoft.com/kb/310049)
without success. I would greatly appreciate a solution to these problems.

Hi,
If we open Outlook in safe mode, can you still reproduce these problems? To start Outlook in safe mode, press Windows key + R, type
outlook.exe /safe in the Run dialog and press Enter.
For the hyperlink issue, if we copy the hyperlink to your IE, does it open properly?
Do you installed other browser on your computer? If so, please try to set IE as your default browser to test the issue again.
For the attachment issue, did you get any error message when it fails to open? If we save the attachment to local and then open it, will it open properly?
In addition, please try to clear the Outlook secure temporary folder to check the result. See:
http://www.slipstick.com/outlook/securetemp-files-folder/
If you installed any security programs, please also try to temporarily turn off them to test the issue again.
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 Converstation preview does not show my last reply.

Hello,
When I reply to a message from my Inbox, I don't get to see my message unless I go to sent items and check what I just sent there. Is there a way to make it appear at the Conversation preview in my Inbox? I know that it is possible since I've seen it on
other outlooks.
Using Kerio-connect email account and e-mail server is using Kerio also.
Windows-7 64 bit OS and Outlook is 2013 version.
Best regards,
Aleksey.

Hi Aleksey,
Please restart Outlook by using /cleanviews switch to restore the default folder view:
Click Start > Run > type Outlook /cleanviews then enter.
Then follow the steps below to set Conversation view in Inbox folder:
Click Inbox folder, then click View and check the Show as Conversations. In the prompted window, select This folder.
Then check whether the issue persists. If the issue continues, please start Outlook in safe mode to have a try.
Regards,
Winnie Liang
TechNet Community Support

This item cannot be displayed in the Reading Pane. Open the item to read its contents Outlook 2013

One of Outlook 2013 of Office Home and Business in Windows 7 Pro 64bit who is connecting to a local Exchange 2010 server is having the following error:
This item cannot be displayed in the Reading Pane. Open the item to read its contents.
When launching Outlook, it seems work fine. If user click other folders and click Inbox again. The error comes out. It only happens on Inbox folder.
I have tried the followings with no luck.
1. Rebuilt new Outlook profile.
2. Rebuilt new Windows profile + Outlook profile.
3. Disabled all add-ins.
There are 2 ways I can make it work.
1. I disabled "Cache Mode", then it starts working well.
2. Start Outlook with outlook.com /safe.
So the question is why in Cache mode, Outlook 2013 cannot display the item in reading pane.
Any hint will be appreciated.
CliffZ

CliffZ,
One hint: Do an offline virus scan on the affected computer:
1. Check if your computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan.
Let it run overnight.
Regards Pete

Outlook 2013 - Calendar issues: Suggestions cannot be provided because free/busy data could not be retrieved

I noticed recently that I cannot see anymore free/busy information for my own organization colleagues.
I'm using Outlook 2013 (latest updates) upon Exchange 2010 (SP ?).
The suggestion DO work on my account using OWA.
Other users w/Outlook 2010 have no problems.
I tried to run "outlook /cleanfreebusy" but that switch isn't supported anymore in outlook 2013.
Anyone can help ?
Thanks

Hi,
I didn't say two but three places.
Actually, my wording is a bit confusing. In terms of where you go to remove them, it is indeed "Program and features" and "see installed updates". Now within there, I had the KB listed several times (3) under different products (like "Microsoft Outlook 2013"
and "Microsoft Office Professional Plus 2013") and I had to uninstall the KB from all three entries.
Note that, as per Robert Sparnaaij (http://www.howto-outlook.com, http://www.msoutlook.info)
: "I’m aware of the issues but they are not as black and white as the article(s) suggest(s) and not that widespread either to do a general recommendation to uninstall
a security update. In case of the IMAP issues, they are actually wrong.", and "It was said to
be fixed with Path Tuesday for December (December 10) but unfortunately somehow the Outlook 2013 update missed the cut. It got published on December 13 after all but only was approved a little over 24 hours ago as KB2850061. However, at the moment, only the
downloads are available but not yet the KB article nor are they currently being offered via Microsoft Update so unfortunately, the issue will drag on a bit longer. I’ve just published an article about it here:
http://www.howto-outlook.com/news/update-2013-12-ol2013.htm".
Lastly, "The KB article of the November update confirms that it fixes the Autodiscover connectivity issues with Exchange 2007:
If you are using Outlook to connect to a Microsoft Exchange Server 2007 mailbox:
You receive an error message that resembles either of the following when you try to configure Automatic Replies (Out of Office): Your automatic reply settings cannot be
displayed because the server is currently unavailable. Try again later.
You cannot retrieve Free/Busy data for calendar scheduling.
Add-ins that use the Account.SmtpAddress property no longer work.
These features rely on an underlying
Autodiscover technology. After you install this security update, Autodiscover may fail for Exchange 2007 configurations. Therefore, Outlook features that rely
on Autodiscover will also stop working. To resolve these issues, install update 2850061."
Hope this helps.

No Office 365 connections via Outlook 2013

I am usually able to connect via Outlook 2013 to mny Office 365 Exchange accounts for email etc. But sinice Saturday 18th July have been unable to do this. Outlook truies to connect andcannot ending up in a "disconnected" status. I have re-installed Office from scratch, no dice.I have disabled Windows Firewall, no diceI have flushed my DNS, no dice. I can pull mail via Outlokk for POP and IMAP no problem. I can also tether my laptop to my phone and pull Office 365 mail etc with no issues. So I know the laptop is fine, the Outlook app is fine and Microsoft hosting Exchange is fine. The issue has to be the network I am connecting over. I cannot ping the 365 addrerss eitherC:\Users\JDarling>ping sky.comPinging sky.com [90.216.128.5] with 32 bytes of data&colon;
Request timed out.Ping statistics for 90.216.128.5:
Packets: Sent = 1, Received = 0, Lost = 1 (100% loss),
C:\Users\JDarling>ping outlook.comPinging outlook.com [132.245.113.194] with 32 bytes of data&colon;
Reply from 132.245.113.194: bytes=32 time=132ms TTL=241
Reply from 132.245.113.194: bytes=32 time=136ms TTL=241
Reply from 132.245.113.194: bytes=32 time=135ms TTL=241
Reply from 132.245.113.194: bytes=32 time=131ms TTL=241Ping statistics for 132.245.113.194:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 131ms, Maximum = 136ms, Average = 133ms Failed pinging: C:\Users\JDarling>ping outlook.office365.comPinging outlook-emeawest.office365.com [2a01:111:f400:9850::2] with 32 bytes of
data&colon;
Request timed out.
Request timed out.Ping statistics for 2a01:111:f400:9850::2:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Control-C
^C
C:\Users\JDarling>tracert outlook.office365.comTracing route to outlook-emeawest.office365.com [2a01:111:f400:9850::2]
over a maximum of 30 hops:1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
I can use the OWA to get mail, but as I have several mail accounts configured in Outlook and you can only sign in to one 365 account at a time, this is not a workaround I can use. Any ideas what the problem is?

I'm getting this too; I have an Office 365 account that is provided by my employer. Around Thursday last week I started to have issues connecting to the mailbox using the Outlook 2016 for Windows Desktop at home. It would show as disconnected and attempting to reconnect would get errors regarding authenitcation. Being an IT professional I did some investigation and also having talked to Microsoft themselves we've narrowed it down to some form of Sky IPv6 configuration, as the Microsoft Exchange expert I spoke too reckons that it's some for of IPv6 Proxy setup at Sky's end, reasons; Around the same time I was having issues with connecting to my O365 mailbox I noticed my Sky Hub has received a firmware update adding several IPv6 related features (Ping, LAN setup, Firewall).I also have Outlook for Android and can connect to my O365 account at home no problem; my Smartphone (Galaxy S4 running Android Lollipop) does not support IPv6.There is nothing wrong with my O365 account and mailbox, Microsoft checked whilst I was looking over their shoulder and I can connect to it via the Web Portal at home.Outlook 2016 can connect to my O365 mailbox via other networks; my employer's wifi network and also whilst at a friend's, their BT Internet wifi network; this indicates that the IPv6 configuration on my laptop is good.I've found a work around; you need to disable IPv6 on your PC's network card until Sky sort out what they are doing regarding IPv6! Navigate to the Control Panel.Go to the Network and Sharing Centre.On the left click "Change Adapter Settings".This will bring up the "Network Settings" form.Right click the connection that is being used (you will probably see two connections if your PC has both an ethernet and wifi card. The one that is NOT being used will have a RED "X" against it).Choose Properties.Within the "This connection uses the following items" list of items, scroll down until you find "Internet Protocol Version 6 (TCP/IP)" and uncheck it (remove the tick from the box) and click "OK".Restart Outlook; the mailbox should now connect. The question I have what is Sky doing regarding IPv6 introduction/configuration as so far I haven't seen much about it!

How do I remove Outlook 2013 profile that refers to Exchange Server 2003, Outlook won't start

I have Office 2013 Pro preinstalled on my new Windows 8.1 (64bit) machine. I am on a domain with a Small Business Server 2003. The server has Exchange 2003 installed on it but I've never used it. I use Google Apps for Business for my email.
I clicked on the Outlook tile for the first time in the Start window. It took me to an email account set-up screen and set up a profile for me.
But then it came back with two error dialog boxes. One says "The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance." The other dialog
box says "Cannot start Outlook. Cannot open the Outlook windows. The set of folders cannot be opened. The file C:\Users\mark.hcs\AppData\Local\Microsoft\Outlook\<e-mail address>.ost is not an Outlook data file (.ost)."
Now every time I click on the Outlook tile it comes up with the same dialog and I can't get into Outlook. I've tried using the Mail control panel applet but, when I click on it, it does nothing.
What can I do to set up Outlook to not look for the Exchange Server so I can set up my e-mail account.
Mark
As Socrates said: "I drank what?"

Hi,
As far as I know, Outlook 2013 cannot connect to Exchange 2003 or an earlier version of Exchange:
http://technet.microsoft.com/en-us/library/cc178996(v=office.15).aspx
Thus, it’s expected behavior that there will be error when use Outlook 2013. I recommend you update your Exchange server or use Outlook 2003/2007/2010.
If you have any question, please feel free to let me know.
Best regards,
Angela Shi
TechNet Community Support

Outlook 2013 cannot preview Office dcouments

Similar Messages

Maybe you are looking for