Outlook 2013 client doesn't sync new mails but syncs after restarting outlook
Hi Experts,
Here are the HW & SW.
DC1, ADC Windows 2012
Exchange 2013 MBX1 & MBX2 on Win2012r2
Exchange 2013 CAS1 & CAS2 on Win2012r2
Network : EXCHANGE ON LAN and Clients using MPLS link to connect Exchange CAS (10 mbps) 100 users.
Strange issue, only for few users like 4-5 outlook, when user opens outlook gets authenticated and outlook remain cached mode. But it doesn't gets the new mails it still shows online. But the same users they get the mails on their mobile device using Active
Sync promptly without any delay and new mails shows on the OWA too. When the user restarts his outlook starts receiving new emails.
Checked the following :
No Application error on event logs
All users are homed on same database on same server.
No throttling policy been configured and enabled except default one.
Webmail works fine and well
Restarting outlook syncs well
No network changes
Both internal and external mails are affected for the few users who has issues
Regards, Ganesh, MCTS, MCP, ITILV2 This posting is provided with no warranties and confers no rights. Please remember to click Mark as Answer and Vote as Helpful on posts that help you. This can be beneficial to other community members reading the thread.
Hi,
Since there is no sync synchronization issue on mobile device and OWA, it is highly possible of outlook client issue.
Make sure outlook client is the latest version.
Please disable the security AVG/Firewall, especially the mail scanner module to check whether this issue persists.
Run Outlook in Safe Mode to determine if it's 3rd-party add-ins related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
Please run scanost.exe to fix the .pst file to test the result:
http://support.microsoft.com/kb/272227#appliesto
Please try to recreate profile to check this issue.
If this issue persists, please let me know.
Best Regards.
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I have being using Outlook 2013 for email but i have face for two main issues as below which is quite annoy me sometime.
1. Email stucked at Outbox (even is just a normal email without attahcment). Those emails which were stucked at Outbox will goes missing if i just close the Outlook and re-open the Outlook again.
2. Outlook will hangs/ freeze (showing Not Responding) when half way I just viewing my email in Inbox or I click on Calendar.
I have tried to some of the suggestion across other forums such as:
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However after tried, the first two issue still happened and the critical part is the email will goes missing after i reopen the Outlook.
More Info:
- When the email stuck at Outbox, the Outlook is show "Connected to Exchange"
- My company is using Exchange Server 2007 R2 (not sure got any related or not)
Anyone can get help on this?!!! Thanks a lot!!!
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Thank youHi,
Generally for emails stuck in Outbox issue, we need to try basic steps as below:
1. Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
2. Temporarily uninstall or disable firewall and antivirus software.
3. Test in Outlook safe mode.
4. Create a new profile and re-setup your account.
As you have tried to disable Anti-virus, we also remind you to disable the firewall to test.
Please run MFCMAPI to check if there are emails or corrupted items that are stuck in Outbox, if yes, please delete them.
http://mfcmapi.codeplex.com/releases/view/101020
Here are some articles which use MFCMapi from where you can get some step by step guidance:
http://exchangeshare.wordpress.com/?s=mfcmapi
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Dear Sir/Madam,
For the last 6 months I am using outlook 2013 in combination with windows 8. I have had many outlook issues already (especially with respect to syncing) which caused me to reinstall Outlook already several times. The last time I reinstalled outlook was 2
months ago and today an old problem returned:
Until yesterday my outlook is completely up to date and synched with my iphone. However newly received and sent emails do not appear in outlook. I am able to send emails from my computer, but after the email has been in drafts/outbox, it just disappears
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What is the best thing to do?
Please help.
Many thanks,Hi,
If I have understood you correctly, those emails you sent out from your computer (Outlook 2013) actually got delivered successfully, recipients received them. They just gone from your Outlook 2013 client, correct?
What type of email account do you use (POP, IMAP, MAPI or Exchange)? Please try below steps to troubleshoot the issue:
Try to use scanpst.exe tool to repair your data file. Please refer to this article on how to use scanpst.exe:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx
Please try to load Outlook in safe mode and verify result, this will disable all the add-ins and macros:
Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter.
If the above steps don't work, you may create a new Outlook profile using the article below and verify the status:
http://support.microsoft.com/kb/829918
If I have misunderstood anything, please feel free to post back.
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I have readed that there is some bug about this, but these comments are for two years ago. And I didn't find any great solution.
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I have activated client side troubleshooting.
I would appreciate your help.Hi,
For Exchange Accounts in Outlook, the emails should sync between the client and the server. Since on the server the emails are there but some are lost on Outlook client, this makes me suspect there is a custom view applied on Outlook.
Start Outlook with the /cleanviews switch:
Press Win + R, type "outlook.exe /cleanviews" in the blank box, press Enter.
This will restore default views. All custom views that you created will be lost.
Check the result then.
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I'm attempting to access my work email through Microsoft Outlook web client. The URL is mail.ad.msu.edu. I get the following message:
The website "mail.ad.msu.edu" requires a client certificate.
This website requires a certificate to validate your identity. Select the certificate to use when you connect to this website, then click Continue.
The choice I am presented with is: adp3d (iChat Encryption Certificate) (Apple.Mac Certificate Authority)
I'm thinking that this can't be correct, and in fact doesn't allow me to signing to the website.
How do I go about getting the proper certificate?I'm attempting to access my work email through Microsoft Outlook web client. The URL is mail.ad.msu.edu. I get the following message:
The website "mail.ad.msu.edu" requires a client certificate.
This website requires a certificate to validate your identity. Select the certificate to use when you connect to this website, then click Continue.
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I'm looking for a solution that I can't seem to find. I have an Exchange 2010 server running in a dot local domain (domainname.local), so my SSL certificate is installed using the servers external email DNS name. email.mycompany.com
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I know Outlook 2013 has tighter security but I need to get rid of these cert errors, any thoughts out there?Hi,
Since both your Outlook 2007 users and Outlook 2013 users are using Exchange 2010 with the same server configuration, it should be working in both Outlook client version.
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Install of the CRM for Outlook 2013 client fails
Hi,
I don't know if I'm in the right place to post, but here I am :
Some people in my organization have got an Office 365 license as well as a
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So I've downloaded the soft Microsoft Online Services Sign-In Assistant for IT Professionals RTW (as it's specified I should install it first), and downloaded the
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The steps followed
Test was made on a Dell laptop with Win 7 x64 Pro. :
Closed Outlook
Installed the first one (MS Online Services ... -IT Pro)
Tried to install the CRM with domain admin privileges. It failed
with the following warnings in the log file :
15:35:51|Warning| Failed to register notify interface. Error : 0x800704dd.
15:37:10|Warning| Failed to add the file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B7297F92-E151-4897-870D-CDDF179FC6CE}\SSCERuntime_x64-1036.exe to the created job. Error : 0x800704dd.
15:37:12|Warning| Installation package C:\Users\Administrateur\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\187CZTA8\SSCERuntime_x64-FRA[1].exe failed validation check(s).
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Note : I only wrote the
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Note 2 : If you need any complementary information, I'll be glad to provide it.
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Try to perform a clean boot then install the CRM 2013 for Microsoft Office Outlook.
To perform a clean boot:
Log on to the computer by using an account that has administrator rights.
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
Collapse this imageExpand this image
On the General tab, click the Selective startup
option, and then click to clear the Load startup items check box. (The
Use Original Boot.ini check box is unavailable.)
Collapse this imageExpand this image
On the Services tab, click to select the Hide all Microsoft services check box, and then click
Disable all.
Collapse this imageExpand this image
Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not
do this if you want to use the System Restore utility together with existing restore points.
Click OK, and then click Restart.
This way we can eliminate the affect by background programs, install the software to see if the error still occurs.
If the issue persists in clean boot, please collect the Setup log files from this path:
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Send the logs to our email address for further analysis:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Outlook 2013 client not showing number of unread items
Hi there!
Exchange 2010 SP3 with latest CU.
Outlook 2013 with latest Windows update.
Lately (let's say about 1-3 months) we see that in Outlook 2013 client some folder are not showing the number of unread items.
This thing stopps working randomly and yes if we look under folder properties, option: SHOW NUMBER OF UNREAD ITEMS is enabled.
We believe it's some kind of bug.
Anyone else experiencing the same thing and how to solve it?
with best regards,
bostjancHi,
Does this issue happen to multiple users?
When you view the folder that has unread emails, is there any unread email with the blue "unread" line before the unread email?
Please first try to start Outlook with /cleanviews switch to check if this issue is caused by corrupt view. To do this, press Windows key + R to open the Run command, type
outlook.exe /cleanviews and press Enter.
Besides, if this issue happens again, you can try to close Outlook and then open it in safe mode (hold CTRL key and double click Outlook icon to open it) to check the result.
Hope this helps.
Regards,,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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