Outlook 2013 connectivity issue

Hello!
My Outlook 2013 stopped connecting to my Exchange 2013. After googling for a while I found this article:
http://infused.co.nz/2013/05/13/exchange-2013-outlook-anywhere-rpc-settings/
and checked get-outlookprovider status - it was exactly as in this post:
Name Server CertPrincipalName TTL
EXCH 1
EXPR 1
WEB I don't know whether this is the cause of my issue or not but I'd like to know: if Exchange Server has all required certificates installed why CertPrincipalName is empty in the output above?
Thank you in advance,
Michael

Hi Mavis,
Thank you for the reply!
"How about connect to Exchange server via OWA?" - OWA is working.
"About this confusion, the CertPrincipalName parameter specifies the Secure Sockets Layer (SSL) certificate principal name required for connecting to Exchange from an external location.This parameter is only used for Outlook Anywhere clients." -
as far as I know the only difference between external and internal Outlook connections is that external are SSL-enabled
by default and internal are http-based. All Outlook 2013 connections are Outlook Anywhere connections:
http://technet.microsoft.com/en-us/library/bb123741%28v=exchg.150%29.aspx#outlookanywhere
Outlook Anywhere and Exchange 2013
The Windows RPC over HTTP Proxy component, which Outlook Anywhere clients use to connect, wraps remote procedure calls (RPCs) with an HTTP layer. This allows traffic to traverse network firewalls without requiring RPC ports to be opened. In Exchange 2013,
this feature is enabled by default, because all Outlook connectivity takes place over Outlook Anywhere.
And I can require SSL even for internal Outlook connections any time...may be it is this requirement that makes this parameter (CertPrincipalName) show up...
One more thing that I can't understand: when Outlook starts it tries to connect by using HTTP (and when it succeeds I can confirm this by examining its Connection Status:
When Outlook can't connect the following event is registered:
If Outlook is connecting via HTTP what does this error mean?
Regards,
Michael

Similar Messages

Outlook 2013 connection issue with exchange 2013

my exchange 2013 was upgrade from exchange 2010. after the upgrade (migration), i using outlook 2013 connect to exchange 2013. some very
weird issues happened.
when i using auto discovery to create profile and connect to exchange will success. but when i manually create the profilewill failed. the following pic for your reference. (same account, same PC)
please help, thanks lots!!!!

This is what changed in Exchange 2013. It uses RPC or HTTPs (Outlook Anywhere) and uses Server GUID to connect...
"As a result of these architectural changes, there have been some changes to client connectivity. First, RPC is no longer a supported direct access protocol. This means that all Outlook connectivity must take place using RPC over HTTP (also known as
Outlook Anywhere). At first glance, this may seem like a limitation, but it actually has some added benefits. The most obvious benefit is that there is no need to have the RPC client access service on the Client Access server. This results in the reduction
of two namespaces that would normally be required for a site-resilient solution. In addition, there is no longer any requirement to provide affinity for the RPC client access service.
Second, Outlook clients no longer connect to a server FQDN as they have done in all previous versions of Exchange. Outlook uses Autodiscover to create a new connection point comprised of mailbox GUID, @ symbol, and the domain portion of the user’s primary
SMTP address. This simple change results in a near elimination of the unwelcome message of “Your administrator has made a change to your mailbox. Please restart.” Only Outlook 2007 and higher versions are supported with Exchange 2013."
From : What's New in Exchange 2013-
http://technet.microsoft.com/library/jj150540%28EXCHG.150%29.aspx#BKMK_arch
Blog |
Get Your Exchange Powershell Tip of the Day from here

Exchange 2013-SP1/Outlook 2013 connectivity issue.

We couldn't make Outlook 2013 (latest updates) to connect to our Exchange 2013-SP1 through the Internet.
Any PC inside the LAN (on the domain or outside the domain) can connect normally.
Any PC outside the LAN (WAN) cannot connect, it keep showing this error:
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
OWA is working fine from the WAN, smartphones (Android & Apple) are also working fine from the WAN.
Port 443 is open on the firewall.
So what we are missing!

Hi,
Firstly, I'd like to say, in Exchange 2013 SP1, Outlook 2013 SP1 clients may use MAPI over HTTP to connect to the server.
Before going further, let's confirm if they use MAPI over HTTP: Get-OrganizationConfig | FL MapiHttpEnabled
If the value of the above property is true, I recommend the following troubleshooting:
1. Check if your Exchange 2013 SP1 server is running on Windows Server 2012 R2.
2. Check MAPI virtual directory settings: get-MapiVirtualDirectory |fl
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

Troubleshooting for RPC over https (Outlook Anywhere) connection issue

RPC over https (ROH), well known as Outlook Anywhere, is more frequently used. Even in Exchange 2013, Outlook no longer connects CAS server via MAPI.
In this thread, we will discuss about the troubleshoot checklist about the RPC over https (Outlook Anywhere) connection issue. In order to make it more logical, I’d like to divide the whole troubleshooting to the following processes:
1. Client side to CAS side
2. CAS side to MBX side
[Issues between Client side to CAS side]
In Exchange 2013, Outlook Anywhere is enabled by default. Different from this, Outlook Anywhere in Exchange 2007 and 2010 need to be manually enabled. Thus, please firstly check if the RPC over HTTP component has been installed:
Click Start, and then click Control Panel.
Double-click Programs and Features.
In the left pane of Server Manager, click Features.
In the right pane, click Add Features.
Check if the RPC over HTTP component has been selected.
If the ROH connectivity issue only happens on certain users, the property MAPIBlockOutlookRpcHTTP can be checked:
Get-CASMailbox name | fl MAPIBlockOutlookRpcHttp
2. Confirm if Exchange server is blocked. Ping the Exchange server FQDN on client machine and confirm if it can return the proper IP address.
3. Check if the RPC Proxy server is responding correctly:
rpcping -t ncacn_http -s ExchServer -o RpcProxy=RPCProxyServer -P "user,domain,*" -I "user,domain,*" -H 2 -u 10 -a connect -F 3 -v 3 -E -R none
If 200 code returns, the test is successful.
4. Check if Outlook Anywhere host names are added in the certificate:
To get host names, the following command can be used: get-outlookanywhere |fl *hostname
5. To use the Shell to test Outlook Anywhere connectivity, use the
Test-OutlookConnectivity cmdlet.
[Issues between CAS side to Mailbox side][RZ1]
A. Check if it can connect to store’s port:
RpcPing –t ncacn_http –s ExchangeMBXServer -o RpcProxy=RpcProxyServer -P "user,domain,password" -I "user,domain,password" -H 1 –F 3 –a connect –u 10 –v 3 –e 6001
If it returns as following: Completed 1 calls in 60 ms 16 T/S or 60.000 ms/T, it means the RPC Ping Utility test succeeds.
B. Check if it can Connect to DsProxy Service:
RpcPing –t ncacn_http –s ExchangeMBXServer -o RpcProxy=RpcProxyServer -P "user,domain,password" -I "user,domain,password" -H 2 –F 2 –a connect –u 10 –v 3 –e 6004
If it returns as following: Completed 1 calls in 60 ms 16 T/S or 60.000 ms/T, it means the RPC Ping Utility test succeeds.
C. Check the following registries:
[Disable the auto update]
1).Open Regedit and navigate to:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeServiceHost\RpcHttpConfigurator\RpcHttpConfigurator
2).Set the PeriodicPollingMinutes value to 0.
[Check the RpcProxy ValidPorts]
1).On the RPC proxy server, start Registry Editor (Regedit).
2). In the console tree, locate the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\RpcProxy
3). In the details pane, right-click the ValidPorts subkey, and then click Modify.
4). In Edit String, in the Value data box, type the following information:
ExchangeServer :6001-6002; ExchangeServerFQDN :6001-6002; ExchangeServer :6004; ExchangeServerFQDN :6004
Note:
ExchangeServer is the NetBIOS name of your Exchange server. ExchangeServerFQDN is the fully qualified domain name (FQDN) of your Exchange server. If the FQDN that is used to access the server from the Internet differs from the internal FQDN, you must use
the internal FQDN.
[Check the 6004 port settings in registry]
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA\Parameters
Value name: HTTP Port
Value type: REG_DWORD
Value data: 0x1772 (Decimal 6002)
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeSA\Parameters
Value name: Rpc/HTTP NSPI Port
Value type: REG_DWORD
Value data: 0x1774 (Decimal 6004)
D. Check if the RPC ports are used by other applications instead of Exchange by using : netstat –o
Then it will return all active TCP connections and the process ID (PID) for each connection.
After that, please check the application based on the PID on the Processes tab in Windows Task Manager and confirm if it’s Exchange server.
Additionally, ExRCA is a perfect tool to test the whole connection between client side and Mailbox side:
https://testconnectivity.microsoft.com/
1. On the ExRCA website, under Microsoft Office Outlook Connectivity Tests, select Outlook connectivity, and then select Next at the bottom of the page.
2. Enter the required information on the next screen, including email address, domain and user name, and password.
3. Choose whether to use Autodiscover to detect server settings or to manually specify server settings.
4. Accept the disclaimer, enter the verification code, and then select Verify.
5. Select Perform Test.
<Resource for reference>
How does Outlook Anywhere work (and not work):
http://blogs.technet.com/b/exchange/archive/2008/06/20/3405633.aspx
How to use the RPC Ping utility to troubleshoot connectivity issues with the Exchange over the Internet feature in Outlook 2007 and in Outlook 2003:
http://support.microsoft.com/kb/831051
Test Outlook Anywhere Connectivity:
http://technet.microsoft.com/en-us/library/ee633453(v=exchg.150).aspx
[RZ1]It’s part, please re-layout
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

I've just restored the M11 to Windows XP with the disks provided and Outlook Anywhere connected without issue. As strange as it sounds, this looks to be isolated to this particular model of laptop and Windows 7.
I've used the same Enterprise copy of Windows 7 and Office on a variety of laptops and pc's and none have come across this problem. The only commonality I can see is the hardware and OS.
Aftery trying to troubleshoot this unsuccessfully with Microsoft tech support for a few hours, they eluded to the fact that this +could+ be a hardware related problem. (driver, adapter properties, etc)

Need help with Outlook 2013 connecting to Exchange server(2010)

Hi
I need help with Outlook 2013 and with my exchange server(2010) email account
After setting up account initially emails come in and than after an hour or two stop. My OWA is working fine with no issues. I have even created a forward rule in OWA to my GMAIL account whch works fine
However Outlook 2013 is not syncing messages, have difficulty in sending emails sometimes as it takes too long. In fact the connection also is intermittent. Even if the task bar shows connected to exchange, it seems that is not the case since new emails
and any emails I compose dont work. I have trouble shot the issue with my ISP and email service provide, but they havent resolved the issue I have also done a TraceRoute and that shows no drops or problems to he exchange server.
Can someone please help me resolve this matter so I can continue to use Outlook 2013( running Windows 8.1) in both my computers which have the identical problem
Look forward to a solution soon
Thanks

Hi Angela
Thanks for your message
To answer your questions, please note the following
a) My account is set up in Cache Mode( not online mode)
b) I am the only other user on the account
c) When the connection to the exchange server is broken, I see upon clicking connection tab that there is no information in the box, and when I press reconnect it starts showing "connecting"
d) When the connection to the server is there, it shows connection as "established"
e) Sorry I dont understand th meaning of CAS array in your environment? Can you pls explain
Since yday I have been using Outlook 2010 on desktop and Outlook 2013 on my laptop using Exchange 2013 account. So far all emails are syncing, and I can send emails from both computers. However, I am concerned that the connection can break-off anytime,
as it has done that in the past on both outlook versions. The max time it has worked without any problem is 48 hrs and than after that the same issue of not connection, not syncing and unable to send emails happens
My ISP has checked and there is no network connectivity issues. My email service provider has trouble shot the issue many times, but to no positive results. I have also changed the profile a few times, but the intermittent connectivity problem hasn't
been resolved.
Can you identify the possible causes and more importantly a working permanent solution please
Thanks
Mahesh

Outlook 2013 sync issues

I setup a new install of outlook 2013 this week - using pop3 and connecting outlook to my work gmail account. I am receiving some messages but not all. When i look back and forth b/t the actual gmail inbox and outlook 2013, there are several
(about half) of the emails not showing up. Not in any other folders either (Spam, etc.). Also, when i send myself a test message, i receive the message (by checking in gmail directly) but dont receive it in outlook - rather i receive a bounced email
notification in outlook as if the email didn't go through.
Need help....
kevin

Hi Kevin,
When you finished the configuration of your Gmail in Outlook, did you receive a test message with the subject "Microsoft Test Message"?
Does the bounced email notification sent from "Microsoft Outlook"?
Since you can receive the message from webmail, seems the outgoing server settings in Outlook is OK. I guess something is wrong with the incoming server settings. Please try to create a new mail profile in Control Panel and reconfigure your email
account according to the steps below:
1. Login to your Gmail in browser and open the Settings panel. Click on the
Forwarding and POP/IMAP tab and verify POP is enabled and save changes. Select either:
a. Enable POP for all mail
b. Enable POP for mail that arrives from now on (recommended)
2. Now, open Outlook and go to the Add New Account window. Select "Manual setup or additional server types" and click
Next.
3. Select "POP or IMAP". Click Next.
4. Now, we need to manually enter the server settings for your account.
Your Name: The display name you’d like others to see.
E-mail Address: your Gmail address in full ([email protected] or [email protected] when using Google Apps)
Account Type: POP3
Incoming mail server: pop.gmail.com
Outgoing mail server: smtp.gmail.com
User Name: your Gmail address in full ([email protected] or [email protected] when using Google Apps)
Password: Your Gmail password
Remember password: optional
Require logon using Secure Password Authentication (SPA): disabled
5. Click More Settings button.
Under Outgoing Server tab:
My outgoing server (SMTP) requires authentication:
enabled
Use same settings as my incoming mail server:
enabled
Under Advanced tab:
Incoming server (POP3): 995
Use the following type of encrypted connection: SSL
Outgoing server (SMTP): 465 (SSL) or 587 (TLS)
Use the following type of encrypted connection: SSL or TLS
Leave a copy of messages on the server: disabled (Gmail holds a copy already by default)
More detailed configuration steps, you can refer to this:
http://www.howto-outlook.com/howto/accountsettings.htm#gmail-pop3
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 - Calendar issues: Suggestions cannot be provided because free/busy data could not be retrieved

I noticed recently that I cannot see anymore free/busy information for my own organization colleagues.
I'm using Outlook 2013 (latest updates) upon Exchange 2010 (SP ?).
The suggestion DO work on my account using OWA.
Other users w/Outlook 2010 have no problems.
I tried to run "outlook /cleanfreebusy" but that switch isn't supported anymore in outlook 2013.
Anyone can help ?
Thanks

Hi,
I didn't say two but three places.
Actually, my wording is a bit confusing. In terms of where you go to remove them, it is indeed "Program and features" and "see installed updates". Now within there, I had the KB listed several times (3) under different products (like "Microsoft Outlook 2013"
and "Microsoft Office Professional Plus 2013") and I had to uninstall the KB from all three entries.
Note that, as per Robert Sparnaaij (http://www.howto-outlook.com, http://www.msoutlook.info)
: "I’m aware of the issues but they are not as black and white as the article(s) suggest(s) and not that widespread either to do a general recommendation to uninstall
a security update. In case of the IMAP issues, they are actually wrong.", and "It was said to
be fixed with Path Tuesday for December (December 10) but unfortunately somehow the Outlook 2013 update missed the cut. It got published on December 13 after all but only was approved a little over 24 hours ago as KB2850061. However, at the moment, only the
downloads are available but not yet the KB article nor are they currently being offered via Microsoft Update so unfortunately, the issue will drag on a bit longer. I’ve just published an article about it here:
http://www.howto-outlook.com/news/update-2013-12-ol2013.htm".
Lastly, "The KB article of the November update confirms that it fixes the Autodiscover connectivity issues with Exchange 2007:
If you are using Outlook to connect to a Microsoft Exchange Server 2007 mailbox:
You receive an error message that resembles either of the following when you try to configure Automatic Replies (Out of Office): Your automatic reply settings cannot be
displayed because the server is currently unavailable. Try again later.
You cannot retrieve Free/Busy data for calendar scheduling.
Add-ins that use the Account.SmtpAddress property no longer work.
These features rely on an underlying
Autodiscover technology. After you install this security update, Autodiscover may fail for Exchange 2007 configurations. Therefore, Outlook features that rely
on Autodiscover will also stop working. To resolve these issues, install update 2850061."
Hope this helps.

Outlook 2013 connection status 'Exchange Directory' disconnected randomly for random users (Exchange 2013)

We have been encountering an issue where upon random Outlook 2013 users are unable to open the address book, or add a room to a meeting (using 'Add Rooms...' button), and an error message is displayed that the server is unavailable. Mail flow and
everything else functions normally.
If I look at the Outlook connection status of an affected user, I will see that all connections are established except for the 'Exchange Directory' connections which show disconnected. If I click the 'Reconnect' button the Exchange Directory connections
are re-established, and the user can now access the address book/meeting rooms as normal.
Are there any ideas what I would check, logs I could look at, events or anything I can check on the server side that might lead me to an answer what could cause this?

Outlook 2013 gets that data from Exchange 2013 by connecting to Exchange Web Services. That's where you should look.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Outlook 2013 UI issues and glitches

We recently upgraded from Office 2010 to 2013. Outlook 2013 ( corporate license ) is having a very annoying issue displaying correctly on my machine
as you can see from the link below, part of the desktop or background applications is sometimes displayed.
Only way to fix it is to refresh, drag the office window or maximizing it ( sorry for the black lines but for the sake of privacy )
http://gyazo.com/b1a6ebf15a810ae944f1e1201022908c.png
So far I tried :
1- Disabling hardware acceleration - did not help
2- Upgrading my drivers to latest available - did not help
3- Disabled animation through registry as advised in some threads here - did not help
4- Disabled all Addons - did not help
5- Repaired / recreated OST file ( No PST yet ) - did not help
6- Safe mode - did not help
What else to try ?
My machine is Intel Core i7-4471 - 32GB 1600MHz RAM - 512GB PCIe SSD - Nvidia 780M 4GB DDR5 - 2560X1440 screen resolution.
Also Outlook is really slow to open with 6 seconds to load, it's the slowest application installed on my Windows 8.1 Pro . Outlook 2010 used to open in less than a second.
I'm out of ideas

Hi,
Based on my research, we can check if we selected the option disable hardware graphics acceleration:
File> options>advanced>display> confirm to clear the option
Additionally, since it’s a pure Outlook issue, I recommend you ask for more professional help on our Outlook forum:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Best regards,
Angela Shi
TechNet Community Support

Outlook 2011 Connection Issue with Proxy Server after 10.8 Upgrade

Hello,
After upgrading my MBA to 10.8, my MS Outlook (Outlook Mac 2011) mail connection does not work for an exchange based mail account where a VPN/proxy server combination is involved. This was not an issue at all under 10.7. What's interesting is that it's not an issue with MS Outlook 2010 on my Parallels VM either under 10.8. There are no internet connectivity issues, I am able to connect to the internet using Safari and other browsers. Any help would be appreciated.
Thanks,
Manish

I was having a similar problem using Outlook 2011 running under Mountain Lion (10.8.2) on an MacBook Pro. When at work, behind our proxy server, I could not get Outlook to connect to a client's public Exchange server, but this worked fine without changing any settings when I was connected to our DMZ network or at home (no proxy server in these cases). My MacBook was configured to use "Auto Proxy Configuration", and Safari worked fine in all three locations (as did Apple mail)
Today, the Microsoft Office auto-updater downloaded an update, and since it was installed, the problem has been fixed and I've been able to connect to our client's external Exchange server event when behind our local proxy server (Outlook now reports that the latest installed update is 14.2.5)
Steve

SSRS/SharePoint Migration 2010 to 2013 connection issues

We are currently attempting to move our SharePoint 2010 to 2013 and SSRS Information. The first attempt at this we were unable to get SSRS to show up in Central Admin. We decided to rebuild all servers and re-installed everything.
This time we have SSRS showing up in Central admin and we are able to run some reports from our sites now. In our 2010 environment we are using "Windows authentication (integrated) or Sharepoint user" option with SharePoint Lists. I am unable to
get this to work in our 2013 Environment, the stored credentials with windows authentication will work however.
I have read t through many different books, MS Guides, Blogs, Forums, etc but unable to solve this issue.
I have tried editing the rsreportserver.config to match our Production, did not help. (also tried different authentications)
I found an article saying to change the "Forms" Auth in some config files to "Windows" did not help
When I try to go to our \\localserver\reportserver (appserver) I get a blank page with this info:
HTTP/1.1 200 OK
Server: Microsoft-IIS/8.5
Date: Fri, 21 Nov 2014 22:30:03 GMT
Connection: close
I have tried going into Central Admin -> General Application Settings -> Report Server Integration. and fill out this information also but receive this error:
Failed to establish connection with report server. Verify the server URL is correct or review ULS logs for more information. Product area: SQL Server Reporting Services, Category: Configuration
Pages
I am not sure if I have missed some step along the way of migrating and setting up this information. Any help or other things to try would be very helpful.
Thanks!

Hi young99,
According to your description, you get connection issue after migration from SharePoint 2010 to SharePoint 2013. Right?
In this scenario, we are not clear how you did the migration. Please follow these steps and check if you miss anything:
Restore Reporting Services encryption keys
Backup the SharePoint content databases and detach it.
Backup Reporting Services catalog database.
Copy Reporting Services configuration files.
Restore SharePoint Content databases to the new farm.
Restore the Reporting Servicesencryption keys.
Restore the SQL database that is the Reporting Services catalog database (ReportServer).
Restore Reporting Services configuration files.
Create a new Reporting Services service application.
For more information, please see:
Migrate a Reporting Services Installation (SharePoint Mode)
If you have any question, please feel free to ask.
Best Regards,
Simon Hou

Re: Tecra M11 - Outlook anywhere connection issue

Hello,
Has anyone tried to connect to an Exchange server with Outlook Anywhere on the factory installation of Windows 7 and Office 2010? The authentication window keeps popping up asking for a user name and password. (DOMAIN\Username)
I've been trying to get this working (with Microsoft tech support also), but haven't been able to. I've installed an Enterprise copy of Win 7 with Office 2010 & 2007 and got the same result. I tried this with a Tecra M10 with both a factory restore of Win7 and an Enterprise copy of Win7 from my company and it worked flawlessly.
This leads me to believe that this particular model of laptop could be the culprit. I have 2 M11's, and this happens on both. These are not connected to any domain. I don't believe this is an Exchange issue because Outlook Anywhere works with other models of Toshiba Tecras running Win7 and also several standalone Win7 PCs running both Office 2010 and 2007.
Any ideas or suggestions would be greatly appreciated!
Thanks

I've just restored the M11 to Windows XP with the disks provided and Outlook Anywhere connected without issue. As strange as it sounds, this looks to be isolated to this particular model of laptop and Windows 7.
I've used the same Enterprise copy of Windows 7 and Office on a variety of laptops and pc's and none have come across this problem. The only commonality I can see is the hardware and OS.
Aftery trying to troubleshoot this unsuccessfully with Microsoft tech support for a few hours, they eluded to the fact that this +could+ be a hardware related problem. (driver, adapter properties, etc)

Outlook 2013 signature issue

Hello,
I'd be very grateful if someone could help with the following query that I received from a colleague. This issue was raised after I asked all members of staff, to standardise their email signatures.
"I followed your script for this: my image comes out bigger than yours?"
My instructions (the script) was:
Copy the attached .jpg image to your desktop
Select ‘FILE’ from the main navigation
Select ‘Options’ from the drop-down menu
Select the options for ‘Mail’ in the left hand column
Select ‘Signatures’ from the right hand column
If you’ve not already set up a signature, select “New”, give the signature a name and select “OK”
Having selected the name of the signature you want to edit, insert or update the text and image in the space provided.
Format the text, along the lines of my signature block below, adding or removing any elements (fax no, direct line, DX address etc.) according to your individual preferences
Set the defaults relating to when you’d like the signature to be used.
Any guidance about why the image is coming out larger when sent from a different email account/PC would be very welcome.
Many thanks,
Richard

Hi,
There is a setting in Outlook 2013 that may reduce the size of images, if you have ticked this option, the email that you send may display the image smaller than the one other people send.
In Outlook 2013, click FILE -> Options -> Mail -> Message format -> Reduce message size by removing format information not necessary to display the message. Uncheck this option and click OK.
Now send the email again to check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 Rules issue when more than 50 rules exist ("The rules on this computer do not match the rules on Microsoft Exchange").

I think I may have found a bug.
My Outlook 2013 profile has more than 75 rules. When I started testing Outlook 2013, I got the message "The rules on this computer do not match the rules on Microsoft Exchange. Only one set of rules can be kept. You will usually want to keep the rules
on the server. Which rules do you want to keep?"
I did the following troubleshooting:
1. I created a new Outlook profile. This didn't fix the issue.
2. I exported my rules, cleared them using "outlook /cleanrules", then reimported the rules. This didn't fix the issue.
3. I cleared the rules again (outlook /cleanrules), then hand-entered the rules. This also didn't fix the issue.
4. I reduced the number of rules to less than 50. This FIXED the problem.
5. When I entered rule #51, the problem came back. When I removed ruled #51, the problem was again fixed.
Does anyone know of a fix or workaround to this issue?
Thanks.

Sounds like you went over your "rule quota limit" as you do have a great number of rules. Please see the link below for cause and possible resolution.
http://support.microsoft.com/kb/886616
Be kind and Mark as Answer if I helped.

Outlook 2013 Sync issue forler has 4000 emails

Dear All,
we have recently migrated users to exchange online. there was a user who has a large mailbox (11GB approx.) the migration has completed successfully but user's sync folder has more than 4000 objects as duplicated.
any idea on this is highly appreciated.
Thanks

Hi,
Conflicts folder contains all the multiple copies of conflicting items between what are in your local cache (OST) and your mailbox on the server.
An InfoBar at the top of the original item advises you that a conflict for this item exists.
The conflicting item is stored in the Conflicts folder. Clicking the InfoBar will bring up a list of conflicting items and allow you to resolve the conflict by determining which item you want to keep.
If you still need the items which are listed in the Conflicts folder, verify if they still exist in your mailbox and also exist on the server by using OWA.
If they doesn’t exist in your mailbox, you’ll need to move these items to a folder to check if the changes get uploaded now. If you can see these items in the mailbox, you can just cleanup the folder.
In addition, Outlook 2013 contains an improvement as of the April 2014 hotfix to prevent these errors from being saved in the Sync Issues folder, you may install the hotfix to improve the functionality.
2878323 Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): April 8, 2014
For more information, please refer:
https://support.microsoft.com/kb/2606009
Best Regards,
Steve Fan
Forum Support
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Outlook 2013 connectivity issue

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