Outlook 2013 Contact manager cannot create database
Hi,
I have installed my Office 2013 Home & Business on a Windows Server 2012 R2. My outlook 2013 is working. Thereafter I downloaded the 2013 Contact manager and tried to create a database.
An error message from Business Contact Manager for Outlook 2013 Database Tool says
'Cannot retrieve the list of SQL Server instances. Please make sure that SQL Server 2005 or greater is installed and that the service is running.'
I have also installed an older versions of SQL Server 2008 - I have the same error message. It seems that the BCM software cannot detect the older SQL server 2008 also.
Any pointers for me to resolve this?
I dont find any thread that deals with my problem. Since then, I have installed the SQL Server 2008 and it still does not read the application. The error is as below.
Hi,
Please refer to this kb below:
https://support.microsoft.com/en-us/kb/942496
Althought the kb is for Outlook 2007, it can still be a reference in your scenario:
This problem may occur if the SQL Server (MSSMLBIZ) service is not running. The SQL Server service is required by Business Contact Manager. This problem occurs because the Windows Welcome screen may prevent the SQL Server service from starting when you first
restart the computer after you install Office Outlook with Business Contact Manager.
Please try if this helps:
Exit Outlook.
On Desktop, right-click This PC, and then click Manage.
Click Services and Applications.
Double-click Services.
In the services pane, click SQL Server (MSSMLBIZ).
Click Restart the service.
Exit Computer Management, and then start Outlook.
If the issue persists, what does the event log messages say? If there's not much private, please post the logs in the forum.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]
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