Outlook 2013 does not send / receive mails but connected to Exchange server

HI All,
Outlook 2013 displays connected message but when compose and send a mail, the message hangs for more than an hour. Yes if I restart the outlook, the message is sent. Otherwise the message will lag for hours. Even I am not able to receive it.
The problem is not faced by OWA. Outlook Web App works perfectly. But Microsoft Outlook 2013 not working perfectly. Folks I need help to close the case with customer.
Regards,
AbuYasir

Hi AbuYasir,
From your description, OWA works well, the issue is related to Outlook side. In your case, I recommend you use Outlook safe mode to determine whether the issue is related to add-ins. If the issue persists, please create a new profile to check the result.
Besides, make sure that you install the latest Outlook 2013 Service Pack.
For your convenience:
Description of Microsoft Office 2013 Service Pack 1 (SP1)
http://support.microsoft.com/kb/2817430/en-us
Hope my clarification can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

Similar Messages

My macbook pro with OS 10.6.7 'mail' program does not send my mail through the IPS wireless, I am connected to. The message is my 'e-mail is rejected by the server'. It has been working until 5 days ago. The connection doctor says I am connected and no lo

My macbook pro with OS 10.6.7 'mail' program does not send my mail through the IPS wireless, I am connected to. The message is my 'e-mail is rejected by the server'. It has been working until 5 days ago. The connection doctor says I am connected and no log in required.
After trying lots I found now in 'Airport Utility is 'unable to detect any airport wireless devises.....'
There is no provider to be seen in airport utility and only 'rescan' is an option with no results...
even so I am connected and can browse the net receive mail etc. and the outgoing 'mail server' is set to the internet provider I am connected to.
Can you enlighten me what can I do I need to use my e-mail program urgently !!!
Thanks for your help

I'm not sure what "IPS wireless" is, but unless you have an Apple Wi-Fi base station (such as a Time Capsule, AirPort Extreme, or AirPort Express), AirPort Utility won't see anything.
You might try defining a new SMTP server to see if that will work any better.
By the way, the subject field for these messages isn't intended to hold a lot of text. Put a short description of your problem in the subject field and save the rest of your message for the body field.

After Migration Exchange 2013 does not send mail outside the organization

Dear,
After Migration Exchange 2010 to exchange 2013. We does not send email from the organization but we can received mail from others organization.
Delivery has failed to these recipients or groups:
[email protected] ([email protected]) The server has tried to deliver this message,
without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk.
Diagnostic information for administrators:
Generating server: OGMAIL.domain.net Receiving server: gmail.com (2607:f8b0:400c:c01::1a)
[email protected] 6/11/2014 10:16:10 AM - Remote Server at gmail.com (2607:f8b0:400c:c01::1a) returned '550 4.4.7 QUEUE.Expired; message expired' 6/11/2014
10:03:49 AM - Remote Server at gmail.com (2607:f8b0:400c:c01::1a) returned '441 4.4.1 Error encountered while communicating with primary target IP address: "Failed to connect. Winsock error code: 10051, Win32 error code: 10051." Attempted failover
to alternate host, but that did not succeed. Either there are no alternate hosts, or delivery failed to all alternate hosts. The last endpoint attempted was 2607:f8b0:400c:c01::1a:25'
Original message headers:
Received: from OGMAIL.domain.net (192.168.10.12) by ogmail.domain.net
(192.168.10.12) with Microsoft SMTP Server (TLS) id 15.0.847.32; Mon, 9 Jun
2014 16:13:30 +0600
Received: from OGMAIL.domain.net ([::1]) by ogmail.domain.net ([::1]) with
mapi id 15.00.0847.030; Mon, 9 Jun 2014 16:13:30 +0600
From: Administrator <[email protected]>
To: Administrator <[email protected]>
CC: IT.HW-Masudur Rahman-MRT <[email protected]>, "[email protected]"
<[email protected]>
Subject: RE: Migration batch mrtmove has completed successfully.
Thread-Topic: Migration batch mrtmove has completed successfully.
Thread-Index: AQHPd1JEcid9YEi4F0ue6m1039EwR5top+xp
Date: Mon, 9 Jun 2014 10:13:29 +0000
Message-ID: <[email protected]>
References: <[email protected]>
In-Reply-To: <[email protected]>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.10.2]
Content-Type: multipart/alternative;
boundary="_000_6b0d846f503942d99d44be9aff8d6adfogmaildomainnet_"
MIME-Version: 1.0
Queue viewer:
Identity: ogmail\8786\3470333575194
Subject: testing
Internet Message ID: <[email protected]>
From Address: [email protected]
Status: Active
Size (KB): 4
Message Source Name: SMTP:Default OGMAIL
Source IP: 192.168.10.12
SCL: -1
Date Received: 6/23/2014 3:22:49 PM
Expiration Time: 6/25/2014 3:22:49 PM
Last Error:
Queue ID: ogmail\8786
Recipients: [email protected];2;2;[{LRT=};{LED=};{FQDN=};{IP=}];0;CN=SendMail,CN=Connections,CN=Exchange Routing Group (DWBGZMFD01QNBJR),CN=Routing Groups,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=domain,DC=net;0
Md. Ramin Hossain

What I notice is Queue expired. The message is not going out.
Failed to connect. Winsock error code: 10051, Win32 error code: 10051." Attempted failover to alternate host, but that did not succeed. Either there are no alternate hosts, or delivery failed to all alternate hosts.
This error states that It tried to connect to the target system but failed to connect out.
Is Exchange 2013 server added in the firewall rule to send communication over port 25?
Do you have use Front end proxy checkbox checked on the Send connector to internet that was created on 2013 (if created)?
If use front end proxy checkbox is checked, then you need to add permissions for your CAS server's IP in the Firewall for outbound port 25 rule. As it appears that the mail is originating from CAS to the firewall. If that checkbox is not checked, we need
to add the Mailbox server's IP on the outbound rule for port 25.

Outlook 2013 does not redirect emails to an external email address

I'm trying to redirect incoming outlook emails to my Hotmail account (or gmail) When I set a rule in ECP for my outlook account, it works. However, if I set a local rule from Outlook 2013 Desktop client, I receive in outlook 2013, but it does not redirect
(or forward) to my Hotmail or any non organization email address.
Is there something I should do on server side?
Thanks.

Hi,
I would suggest you to create the corresponding mail contact and select this from the outlook for the redirection rule
Regards from Visit ExchangeOnline |
Visit WindowsAdmin

Outlook 2013 client, not in domain, can't connect to the Exchange 2013 server.

Hello everyone,
A colleague and me are in the process of rebuilding our Hosted Exchange servers. Everything is working perfectly except for the local Outlook 2013 clients. They are not in the domain but in the same network (through VLANs) as our Exchange server, and still
they can't connect to Exchange without the use of Outlook anywhere. If we use Outlook Anywhere, it connects perfectly. If I ping the Exchange servers (1 CAS, 2 MBX servers) I get response with the right IP addresses.
We've tried to create a new profile, this goes without problems. We enter the FQDN (or IP address) of CAS server and the required usersname, and the FQDN gets resolved to the correct MBX server where the mailbox resides on. We complete the whole wizard and
then start Outlook. We then get the error that Outlook can't logon to the Exchange server.
Is this an authentication setting that is wrong or do we need to use Outlook Anywhere if the PC is not in the same domain as the Exchange server?
Thanks in advance!

Hi,
Agree with Martina, all Outlook clients use RPC over HTTP to connect to Exchange 2013. if the server version is Exchange 2013 SP1, only Outlook 2013 SP1 use MAPI over HTTP to connect to server after we enable the protocol MAPI over HTTP.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

Search for mail in Outlook 2013 does not have all emails in result.

Hi, we have a user that tries to search for a sertain mail in her mailbox, and when she searches, a few mail comes up, but the one she knows is there, and that fits the search pattern, is not listed in the results.
We have tried to reindex the database the user was on, we have moved her to another database, and none of these have given us the result we want.
We have also removed the checkmark in "Search" in Outlook for "Improve search speed by limiting the number of results shown".
If she does the same search in OWA or Outlook 2010, the result is as expected, but in Outlook 2013, it is not.
Has anyone experienced this, and if so, what could be done to solve it?
Google(Bing) produces very little results that are relevant to this for me.
Hope someone here has an answer :)
Regards
Tore Melberg

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Work mail does not send (receiving no problem)

In Apple mail, my e-mail address from work does no longer send e-mails (although receiving is not a problem).
Up until a few weeks ago everything worked fine but something must have gone wrong in the settings I suppose. Logging in to the browserversion works fine, so the username and password are correct. This is what the connection doctor states:
The problem appears to be that the outgoing mail server is offline. Any clues on what the problem might be? Many thanks in advance.

Ok it was solved by changing the outgoing port after contacting my mailprovider.

You must connect to Microsoft Exchange with your current profile before you can synchronize your folders with your outlook data file (.ost).... OWA works but outlook 2013 does not, exchange server 2013 on Server standard 2012

I have read a lot of articles and tried a lot of things, but I cannot get outlook to connect to my exchange server. This is a test environment, I have tried making my own certificate and signing it through my own CA to no avail. I have completely disabled
windows firewall and stopped the service. I can ping between the two just fine by name or IP. I've tried not using cached mode, creating new profiles in outlook etc. I tried setting my CertPrincipalName to my FQDN in exchange powershell.
I am not an expert with exchange at all, but I feel like this should work with little to no configuration, instead I've wasted days on this. Half of the articles I've read don't seem to have solutions, and the other half have solutions that are not working
for me.
I can access OWA and send emails on a client computer through OWA with no problems.
I am running a test domain on the same network as my current exchange 2003/sbs 2003 active environment, I don't know why this would be an issue, but if it is I cannot figure out why. The only thing I can see holding me back right now is not having a signed
certificate from digicert etc, and an official internet domain set up, but I don't think either of those things matter in my situation.
Any help is greatly appreciated and I'll gladly provide any other information requested to solve this issue, thank you.

I have a similar setup and also have the same error. Did you find a solution for this?
In the managed availability - monitoring log I see the following errors:
EMSMDB.Connect() step of ComplianceOutlookLogonToArchiveRpcCtpProbe/Mailbox Database 0326619395 has failed against BESRVCOTEXCH001 proxying to BESRVCOTEXCH001 for [email protected].
Latency: 00:01:58.0150000
ActivityContext:
Outline: [15] RpcProxy connectivity verification; [117999][FAILED!] EMSMDB.Connect();
Likely root cause: HighLatency
Details:
Error: Error 0x71a (The remote procedure call was cancelled) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall RPC EEInfo is not enabled or there is no error on this thread.
Log: RpcProxy connectivity verification
Task produced output:
- TaskStarted = 8/5/2014 7:47:11 AM
- TaskFinished = 8/5/2014 7:47:11 AM
- ErrorDetails =
- Latency = 00:00:00.0153816
- RpcProxyUrl = https://besrvcotexch001.hq.corp.cotrain.lan/rpc/[email protected]:6001
- ResponseStatusCode = OK
- RequestedRpcProxyAuthenticationTypes = ntlm
- RespondingHttpServer = BESRVCOTEXCH001
- RespondingRpcProxyServer = BESRVCOTEXCH001
- WebHeaderCollection = Persistent-Auth: true
X-DiagInfo: BESRVCOTEXCH001
X-BEServer: BESRVCOTEXCH001
Content-Length: 20
Content-Type: application/rpc
Date: Tue, 05 Aug 2014 05:47:11 GMT
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 8/5/2014 7:47:11 AM
- TaskFinished = 8/5/2014 7:49:09 AM
- Exc
and
EMSMDB.Connect() step of OutlookRpcCtpProbe/Mailbox Database 0326619395 has failed against BESRVCOTEXCH001 proxying to BESRVCOTEXCH001 for [email protected].
Latency: 00:01:58.0250000
ActivityContext:
Outline: [13] RpcProxy connectivity verification; [118011][FAILED!] EMSMDB.Connect();
Likely root cause: HighLatency
Details:
Error: Error 0x71a (The remote procedure call was cancelled) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall RPC EEInfo is not enabled or there is no error on this thread.
Log: RpcProxy connectivity verification
Task produced output:
- TaskStarted = 8/5/2014 7:23:20 AM
- TaskFinished = 8/5/2014 7:23:20 AM
- ErrorDetails =
- Latency = 00:00:00.0132417
- RpcProxyUrl = https://besrvcotexch001.hq.corp.cotrain.lan/rpc/[email protected]:6001
- ResponseStatusCode = OK
- RequestedRpcProxyAuthenticationTypes = ntlm
- RespondingHttpServer = BESRVCOTEXCH001
- RespondingRpcProxyServer = BESRVCOTEXCH001
- WebHeaderCollection = Persistent-Auth: true
X-DiagInfo: BESRVCOTEXCH001
X-BEServer: BESRVCOTEXCH001
Content-Length: 20
Content-Type: application/rpc
Date: Tue, 05 Aug 2014 05:23:20 GMT
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
RpcProxy connectivity verification completed successfully.
Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 8/5/2014 7:23:20 AM
- TaskFinished = 8/5/2014 7:25:18 AM
- Exc

SharePoint Designer 2013 Workflow not sending e-mails

Hello everyone, it's me again.
I have a problem with my custom workflow. A simple workflow made in SharePoint Designer 2013 with a "Send Mail" action isn't actually sending any e-mails.
I am able to send mails with SharePoint 2013 with out-of-the-box workflows or alerts when sharing a page. The simple workflow is: Send Mail to TestUser after a new item has been created.
1) SMTP server has been configured and tested successfully, I am able to send mails
2) The workflow gets "Completed" status even though I didn't actually receive a mail
3) I double checked User Profiles and the e-mails are correct (I also checked in Active Directory)
4) The User Profile Sync. Service is running and I even did a full sync
5) Out of the box workflows are work perfectly fine
I have no explanation why custom workflows won't send a mail. I can perform other actions like "change workflow status".
Any help please?

Hi Ali,
Please check if "send mail" action does not work in both SharePoint workflow 2010 platform and SharePoint 2013 platform.
Please add the actions "log to history" before and after action "send mail" to check if the send mail action is performed.
And you can also add "pause for a duration" before the "send mail" action, see if it could help.
You may also check if there are some related ULS log.
Thanks
Daniel Yang
TechNet Community Support

Outlook 2013 does not open after Windows / updates

Hi,
I had installed Office 2013 on my Windows PC. I got updates for Office 2013 and after that my Outlook stoped working. It did not open except in safe mode. I checked similar problems and tried to remove add ins in safe mode but still does not work. Tried
to create new profile no success. Then I tried to re install it yesterday and it worked fine until I got updates again today and it stops open again.
Is something wrong with Office 2013 updates?
Any suggestion/solutions to fix this problem.
Chagi

Hi,
Since Outlook works fine in safe mode, you can also try to open Outlook with
/safe:1 and /safe:3 commands to narrow down the cause.
/safe:1 Starts Outlook with the Reading Pane off.
/safe:3 Both native and managed Component Object Model (COM) add-ins are turned off.
Please also try to open Outlook with /resetnavpane command to check if this issue is caused by corrupted Navigation Pane settings. To do this, press Windows key + R to open the Run command, type
outlook.exe /resetnavpane and press Enter.
If above not working, please try to use the Inbox Repair Tool to scan and repair your Outlook data file errors to check the result. See:
http://office.microsoft.com/en-in/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx?CTT=1
In addition, you can try to uninstall these updates to check if Outlook will work, so that we can determine if this issue is caused by released updates.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 does not print "To:"

Hello All,
I have a few .eml files that are not printing correctly in Outlook 2013. After opening the files and selecting to Print or Print Preview, the "To:" header does not print. It is just simply excluded. If the same file is opened in Outlook 2010, the
message prints properly.
Other emails in my inbox print properly, so the issue is on the files. Any ideas? Thanks in advance for your response!

Hi,
I didn't reproduce this issue in my Outlook 2013.
If you just print an email from the list (not a .msg file), does this issue persist?
Outlook keep its printing style settings in a file called OutPrnt. We could solve this issue by renaming the OutPrnt file to .old when Outlook is closed.
You can find this file:
drive:\Users\<user>\AppData\Roaming\Microsoft\Outlook
We can also create a new profile to test if this issue exist:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 does not display category colors in list view

I use Outlook 2013 with a Microsoft Exchange email account. In my Tasks folder, I use the Categories field to color-code my tasks. In Outlook 2010 the color and category name showed up in list view, but in Outlook 2013 only the category name
is shown. Is it possible to show the color too?

hi Diane
I tried to reset the view and categories is still not showing. I use it so much in 2010 version on another computer and now I can't seem to live without it. I have been pulling my hair out trying to figure out how to manage categories in 2013 but it seems much
harder to use for some strange reason.
I would imagine that something like categories is much loved and much used and thus should work as before.
Please help :)
thanks
Paula

Apple Mail would not send .mac mail but will send POP mail

I have an iMAC G5 with Leopard 10.5.3. I use Apple Mail and I cannot send mail via my .mac account an dthe error message say SMTP server can not be accessed. I change the port it works while I am in the program. I quit and sign back on and the same port setting does not work. I am using 587 without SSL checked. I have no problems sending on my POP accounts such as GMAIL and ATT Mail.
I also have a time capsule for wireless back up.
Any thoughts?

Yes. My thought is, that the .Mac mailserver were simply down due to a failure or for maintenance at the point of time your couldn't send. My next thought is, that this might happen from time to time. And my third thought is to check the .Mac system state and try again when the servers are up and running again.

Outlook 2013 client, not in domain, can't connect to the Exchange 2010 server

Good Aftermoon,
Having issues it seems getting to the right forum but here is what I have. Currently we are running an Exchange 2010 server. OWA is configured and I am not having any issues with people connecting through it. The issue I am having is that any user that tries
to connect through Outlook 2013 gets an error message about the proxy server and then a certificate error. I have run the tests through the toolbox and get the following results.
Attempting to test potential Autodiscover URL https://autodiscover.westmoreland-county.org:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 694 ms.
Test Steps
Attempting to resolve the host name autodiscover.westmoreland-county.org in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 69.89.25.150
Elapsed Time: 284 ms.
Testing TCP port 443 on host autodiscover.westmoreland-county.org to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 164 ms.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 245 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover.westmoreland-county.org on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=*.bluehost.com, OU=PositiveSSL Wildcard, OU=Domain Control Validated, Issuer: CN=PositiveSSL CA 2, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB.
Elapsed Time: 201 ms.
Validating the certificate name.
Certificate name validation failed.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_ctl02_ctl01_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
Host name autodiscover.westmoreland-county.org doesn't match any name found on the server certificate CN=*.bluehost.com, OU=PositiveSSL Wildcard, OU=Domain Control Validated.
Elapsed Time: 1 ms.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Additional Details
Elapsed Time: 234 ms.
Test Steps
Attempting to resolve the host name autodiscover.westmoreland-county.org in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 69.89.25.150
Elapsed Time: 14 ms.
Testing TCP port 80 on host autodiscover.westmoreland-county.org to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 83 ms.
The Microsoft Connectivity Analyzer is checking the host autodiscover.westmoreland-county.org for an HTTP redirect to the Autodiscover service.
The Microsoft Connectivity Analyzer failed to get an HTTP redirect response for Autodiscover.
Additional Details
The URL specified in the location HTTP header was not HTTPS. URL: http://autodiscover.bluehost.com/Autodiscover/Autodiscover.xml
HTTP Response Headers:
Keep-Alive: timeout=10, max=500
Connection: Keep-Alive
Content-Length: 356
Content-Type: text/html; charset=iso-8859-1
Date: Wed, 03 Dec 2014 18:10:08 GMT
Location: http://autodiscover.bluehost.com/Autodiscover/Autodiscover.xml
Server: Apache
Elapsed Time: 135 ms.
Our setup currently our domain is being hosted and the web master has control of domain settings.
I am fairly new to the Excchange Server world so any suggestions that you may have as to how I can resolve this would be great.
Bill

Hi Bill
Thank you for your pos.
You can use the following command to check whether you have purchased the certificate of audiscovery.westmoreload-country.org in your organization:
Get-ExchangeCertificate –server CASServerName | fl
For example: you want to return all certificates stored on the Client Access server named ClientAccess01, you will type the follow command in EMS.
Get-ExchangeCertificate -Server ClientAccess01 | fl
If you didn’t purchased the certificate of audiscovery.westmoreload-country.org, you could contact your certificate supplier.
You could refer to the following link:
https://support.microsoft.com/kb/940726?wa=wsignin1.0
If there are any questions regarding this issue, please be free to let me know.
Best regard,
Jim

Can't send mail but connection doctor says server is ok

I changed my MS Exchange username from [email protected] to [email protected] but my email address remains [email protected] So I changed my account settings (I have the exchange account set up as IMAP. I can receive messages but I cannot send. I have checked the settings a thousand times, they are correct. The funny thing is the connection doctor says my outgoing mail server connection is good "Connection and login to server succeeded", but when I try to send send a mail I get "Unable to send mail, check x y z" I don't remember the error exactly because now the send button is just grayed out when I try to send from that account.

I installed Eudora and imported my mail settings from Apple Mail. I did NO entry of the server settings, it came directly from Apple Mail. I can send from Eudora but I cannot send from Apple Mail. Go figure.

Outlook 2013 does not send / receive mails but connected to Exchange server

Similar Messages

Maybe you are looking for