Outlook 2013 downloaded from 1 and 1 as part of an Exchange subscription requests activation after one month.

I have the following problem with 1&1: I had the Office 2010 pack with Outlook 2010 . When I subscribed to  hosted Exchange with 1 and 1 and downloaded Outlook 2013 (32 bits since 64 bits is not compatible with Office 2010) it worked perfectly
well and replaced 2010.
Now a little bit less than one month after it asks me the activation.
1&1 support doesn't understand yet. They asked me to download again but it did not solve the issue.
Any idea 

Hi,
Based on your description, you are not using Office downloaded from Microsoft? Could you please let me know from which site you downloaded Office?
I only suggest you download Microsoft Products from the official site. I don't recommend you use our products provided by any 3rd-parties.
Consider to purchase our products from Microsoft Store:
http://www.microsoftstore.com
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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