Outlook 2013 - Email Disappearing

Dear All,
I have a user using Outlook 2013 on a Windows 8 machine. The problem he is having is random unread emails will disappear from his inbox. The only way he finds out an email has disappeared is either someone chasing him up for an reply to an email
sent to him but he never saw because it removed itself or he happened to see it come into his inbox and disappear in front of his eyes, I have witnessed to this myself.
This problem doesn't affect all email, there doesn't seem to be a related pattern on why emails disappear like size or time they come in. The email doesn't get move to deleted items, and you cannot find it via search either once it disappears. We have a
separate archive server which stores received emails for all our users and this is the only way we have manage to retrieve missing emails that we know of that have done a disappearing act.
The user in question does receive email on his iphone and ipad as well. I disable email on both these devices but the issue still occurs. I have created a new outlook profile, removed other users that were giving the ability to send mail on his behalf ,
uninstalled and reinstalled Office 2013 and moved his mailbox to a different database on Exchange 2010, none of described has resolved the situation.
If anyone has experienced this same issue or could suggest something I have tried yet, I would be grateful as this is a very annoying issue myself and the user.
Thanks

Hello ETGOLF,
Did you solve the problem?
I have exactly the same!
Hello,
You NEED to ask in the Microsoft Office Community Forums.
As the Microsoft Community is on a different platform, we cannot move the question for you.
Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion':
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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Outlook 2013 - Emails Disappearing

Dear All,
I have a user using Outlook 2013 on a Windows 8 machine. The problem he is having is random unread emails will disappear from his inbox. The only way he finds out an email has disappeared is either someone chasing him up for an reply to an email
sent to him but he never saw because it removed itself or he happened to see it come into his inbox and disappear in front of his eyes, I have witnessed this myself.
This problem doesn't affect all email, there doesn't seem to be a related pattern on why emails disappear like size or time they come in. The email doesn't get move to deleted items, and you cannot find it via search either once it disappears. We have a
separate archive server which stores received emails for all our users and this is the only way we have manage to retrieve missing emails that we know of that have done a disappearing act.
The user in question does receive email on his iphone and ipad as well. I disable email on both these devices but the issue still occurs. I have created a new outlook profile, removed other users that were giving the ability to send mail on his behalf ,
uninstalled and reinstalled Office 2013 and moved his mailbox to a different database on Exchange 2010, none of described has resolved the situation.
If anyone has experienced this same issue or could suggest something I have tried yet, I would be grateful as this is a very annoying issue for myself and the user.
Thanks

Hello,
Please check if owa has the issue. If so, I recommend you recreate your mailbox to check the result. (Note: Before you recrete your mailbox, please export mailbox to pst file)
If not, I recommend you use MFCMAPI to check if there is any hidden outlook rule.
And please disable AV on your PC to check the result.
Cara Chen
TechNet Community Support

Outlook 2013 email disappearing or archived

Hi ...
I have Outlook 2013 running towards a MS exchenge server onmicrosoft.com
Now I see that emails in the sent folder older than ca. five years, are being deleted.
Are they all gone now?
I was looking for a mail I sendt ten years ago, but can't find it.
Any help here?
mvh/regards Øyvind Granberg 6391 Tresfjord Norway

Hi,
Do you use a hosted microsoft exchnage server, like exchange 2007/10/13, or are you talking about hotmail.com/outlook.com ?
I dont completely follow your question
Best Regards,
Jesper Vindum, Denmark
Systems Administrator
Help the forum: Monitor(alert) your threads and vote helpful replies or mark them as answer, if it helps solving your problem.

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Hi,
Are the PDF files showing with the PDF icon or other icons in your local disk?
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We're running outlook 2013 + Exchange 2010 SP3.
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I'm getting the exact same thing with one of my users.
We're using Gmail connecting to outlook through a add-in (Google Apps Sync).
The user in question has this occur about once a month. As we don't use exchange it can't be the link to exchange that's causing this. I think it's got to be down to something in the local mail cache, OST file?
We have a lot of users in our business, none have reported this issue apart from this one user. The only thing which differentiates this user from the rest is that she has a lot of PST files mapped and open at any time. I'm talking like 30+ which is
killing performance. I know this is a huge NO NO in terms of operations but this user is adamant that she needs each and every PST open. She has management back her up with this so my hands are tied. I'm wanting to abolish outlook and just use gmail, just
so that I have an excuse to get all her mail in the cloud.
But anyway, this has to be something to do with the local mail store running out of memory or something like that.
If I ever get mails into the cloud, I'll let you all know if this issue stops occurring.

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Hi,
First, we can try to start Outlook with /cleanviews command to check if this issue is caused by corrupted view. To do this, exit Outlook, press Windows key + R, type
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Hi,
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http://email.about.com/od/iCloud-Mail-Tips/qt/How-To-Set-Up-Icloud-Mail-Imap-Access-In-Your-Email-Program.htm
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Hi all
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Windows 10 upgrade caused Outlook 2013 email to stop sending, receives ok

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Outlook 2013 - Email Disappearing

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