Outlook 2013 folders not showing unread email count for incoming emails

When a new email comes in, it would show up in its folder in bold, indicating it's unread email, which is good, but there is no blue number (unread email count) next to the folder. Outlook repair didn't help. No one else on the network has this problem.
How to fix it so when a new email comes in the unread email count would update itself?

Hi,
Does this issue happen to all folders (including Inbox)?
Please right click on one folder, and select Properties, and make sure the "Show number of unread items" option is selected. If it is already selected, change it to "Show total number of items", click OK. Then, change it the "Show
number of unread items" again to see the result.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Outlook 2013 - Inbox not showing count of unread emails

Ever since moving to Outlook 2013, some of our users are experiencing issues where their inbox does not show the count of unread emails. These user's are working in cached exchange mode. Taking them out of cached exchange mode, deleting OST file and then
putting back in cached exchange mode usually resolves the issue. However, this is only temporary and the problem comes back. We are running Exchange 2010.
Any suggestions on how to resolve this issue for good?
Thanks.

Hi
As per the information and details provided by you, to solve the problem of Outlook 2013, please follow these steps: -
I was also having the same problem. At the top of the
Inbox, I clicked “Unread” (which is new to
Outlook 2013, and different than the Unread, Mail search folder). It showed a message, something like,
“there are more items on the server”, and gave me a link to view the items. When I clicked the link, no items appeared, but my unread mail indicator on my
Inbox went away.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Outlook 2013 client not showing number of unread items

Hi there!
Exchange 2010 SP3 with latest CU.
Outlook 2013 with latest Windows update.
Lately (let's say about 1-3 months) we see that in Outlook 2013 client some folder are not showing the number of unread items.
This thing stopps working randomly and yes if we look under folder properties, option: SHOW NUMBER OF UNREAD ITEMS is enabled.
We believe it's some kind of bug.
Anyone else experiencing the same thing and how to solve it?
with best regards,
bostjanc

Hi,
Does this issue happen to multiple users?
When you view the folder that has unread emails, is there any unread email with the blue "unread" line before the unread email?
Please first try to start Outlook with /cleanviews switch to check if this issue is caused by corrupt view. To do this, press Windows key + R to open the Run command, type
outlook.exe /cleanviews and press Enter.
Besides, if this issue happens again, you can try to close Outlook and then open it in safe mode (hold CTRL key and double click Outlook icon to open it) to check the result.
Hope this helps.
Regards,,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 Signatures not showing up at all after transferring signatures from Outlook 2010

Hello,
first time on here asking a question needing help. I recently bought a new machine, windows 7 Pro and Outlook 2013. I successfully brought over my .pst files from my old machine running Outlook 2010, Windows 7. This was great and easy, got to keep
all my settings, rules, and private folders for Outlook 2010 right into Outlook 2013. Then it was time to move my signatures over, I did so with ease however when I went to my signatures in 2013, NOTHING was present, not 1 out of 30 signatures I have.
I sure dont want to rewrite each one over again. I restarted, made sure the signatures were in the right spot in Outlook 2013. I also tried putting the signatures in another folder and importing them in, nothing. What is the deal? Can someone please
tell me what I'm doing wrong or has anyone had this issue? Please help. and thanks.

Just to check, so you went into C:\Users\%username%\AppData\Roaming\Microsoft\Signatures on your old machine and copied ALL of the files & folders you found there, and moved them over to the same folder location on your new machine.
After doing that when you start Outlook and look in File, Options, Mail, Signatures you see nothing listed under "Select signature to edit" at all?

Inbox and Drafts show unread message count of all folders within. Can I get the local folders to do this too?

I'm filtering mail into folders in the local folder tree. There may be two or three levels, e.g., Local Folders -> Lists -> OS -> MacOSX. Mail that is unread in the MacOSX folder is counted and displayed when the MacOSX folder is visible. However, keeping the entire tree on display is a nuisance and it is long, so I don't see things ate the bottom. I have to scroll to reveal the rest of the items in the folder tree. For these reasons I'd prefer to have the folder tree in its minimal state.
Is it possible to have the the top level folders display an unread message count for all the enclosed folders?

when I collapse the folder tree of local folders, it shows the unread count for sub folders.

Why does Group created on Master console does not show any device count mapped on the managed Amp?

Q: Why does Group created on Master console does not show any device count mapped on the managed Amp?
A: When a group is created on master console it will be pushed to all the managed amp which is added with Manage group configuration enabled. The Group pushed to the managed amp will be created as Global group and you can create subscriber groups for the global group to which you will add the device into since we cannot add any devices into global group directly.
Hence there is no device added to the global group, on the master console it does not show any device count for the groups that are created on master console.

Laura Quitugua wrote:
Hi,
I have syced my outlook email with my iphone 4s and ipad.
Note that only the email account info (username, login, server) is sync'd.
The actual emails are not sync'd.
Opening an email on one device does nothing on teh other devices.

How can I show unread mail count of Gmail,Yahoo,AOL in my web application.

I want to show unread mail count for Gmail,Yahoo,AOL,MSN (e.g. Gmail (5) ) on my web application. Also when user click on unread mail count it should open new window for respective mail Inbox say gmail inbox that shows unread mail of user.
I have exercised on jgmail source code & it has used HttpClient API to login into gmail and access services of gmail but I am not able to execute it successfully.
what are the options for above questions?
Thanks In Advance
Ankit Patel
Edited by: ankit.patel on Aug 14, 2008 7:10 AM

JavaMail supports two standard protocols for reading mail POP3 and IMAP.
As explained in the JavaMail FAQ (you found it, right?), the POP3 protocol
doesn't provide information on unread messages.
As far as I know, only Gmail supports IMAP. I don't believe either AOL or MSN
support even POP3, but I'm not sure.

Inbox emails downloaded in Outlook 2013 but not my others folders emails they r showing empty in outlook

Inbox emails downloaded in Outlook 2013 but not my others folders emails they r showing empty in outlook

Hi,
What’s your account type using in Outlook? IMAP account or Exchange account?
Please make sure your Outlook 2013 is updated to the latest version. Then click Send/Receive > Send/Receive All Folders to manually download mailbox data files from mail server to Outlook data file. If it fails, please recreate the IMAP account in Outlook
to have a try:
http://support.microsoft.com/kb/829918
Additionally, if you are using IMAP account, we can also refer to the following article for more IMAP Syncing issue troubleshooting:
http://www.msoutlook.info/question/840
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please
make sure that you completely understand the risk before retrieving any suggestions from the above link.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 are not opening and showing pst files are not closed properly

Hi
Outlook 2007 has stopped working and showing close the program. Again,we re-started then outlook 2007 and it has opened and taken the backup of pst files in a separate hard drive.
The pst file was repaired in scanpst.exe and again i have tried to put the pst file back in outlook 2007.It was hanging and suddenly i have uninstalled 2007 and started installing outlook 2013.
2013 applications like word,excel,power point are opening and outlook 2013 are not able to open and showing pst files were not closed properly.
Again i have un-installed and re-installed the outlook 2013.still we are not able to open the outlook.
Need your support at the earliest to fix the issue.
Thanks

Hi,
What's the .pst file used for? Archive? Or you set up a POP3 account and want to import the emails from the .pst file?
Another question, you mentioned you installed Outlook 2013 and it didn't open either. Was this from the beginning right after you installed Outlook 2013, or after you did something such as create a new Profile, set up a new account and tried to import the
.pst file?
Kindly answer my questions so I can understand the situation better.
I've seen some of this issue caused by the anti-malware software, check your anti-malware software to see if it's trying to interfere with Outlook - things like real time email checking can sometimes cause these kinds of problems. To troubleshoot, we can
simply disable the anti-malware software temporarily to see the result.
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 contacts not showing phone number in Lync 2013 client

Hi,
We have Lync 2013 with Exchange 2010. Recently we started upgrading Lync clients from 2010 to 2013.
A few users started reporting that their local Outlook contacts does not show phone numbers in Lync 2013 (working with 2010)
I have installed the august patch which should solve this issue
981751 - Lync 2013 does not display telephone number of an Outlook 2010 contact in the contact card
Any idea where to look next?

Hi Tobias Borgen Nielsen,
Lync expects all the phone numbers to be in the E.164 format, meaning they should be +1-111-11111111 etc. If they’re not like this, you will have to normalize them if you want Lync
to publish them.
The related article for your reference.
Lync not populating contact cards phone numbers from Active Directory (Or: How to normalize AD phone numbers for Lync Server 2010 and 2013)
http://y0av.me/2012/02/23/normalize_ad_numbers/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope it can be helpful.
Best regards,
Eric

Outlook 2013 will not start up

Outlook 2013 Will not start. Get the following message:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened."
We have Microsoft Office 365 Home Premium edition. We are using an exchange server for email. We have confirmed that the email has been set up correctly and we do know that Microsoft was able to fix it once. After they left the remote
session, we shut down Outlook and restarted it. We received the same error message as written above.
Microsoft did tell us it was an Outlook software issue.

Hi,
Please check if Outlook can start with the switch "/resetnavpane":
Press Win + R and type “outlook.exe /resetnavpane” in the blank box, then press Enter.
If this issue persists, we need to create a new profile to setup the account, then test if this issue still exists:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Folders not showing..

Dear Si/Madam,
I am using office 2013 standard sp1,
in outlook 2013 i have configured my office mail id with POP setting,
the Mail server is Linux based centos mail server.
some of the folders not showing in the folder list. but i can able to view the all the folders in Webmail.
Please Help on this issue...
Siva Rakesh

A POP3 account can only download from the Inbox folder. If you want to your folders to synchronize with the mail server, you'll need to configure it as an IMAP account.
See:
Convert from a POP3 account to IMAP
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

Outlook 2013 will not connect to specific networks outside the office

Outlook 2013. I can connect to any Wi-Fi network I have attempted...but Outlook 2013 will not connect to my home network. I have tried clearing the dns cache as well as re-creating the account. Outlook works fine at the office, fine at
hotels, fine at restaurants, but won't connect at my house using either a wired or Wi-Fi connection.
Any suggestions?

Hi
As per the information and details provided by you, to connect the Outlook 2013 from outside the office, please follow these steps: -
This is usually the result of authentication issues. In order to prevent strangers from using their
SMTP server to send spam, many ISPs require users to authenticate when they try to send email while accessing the server from outside the network. In many cases, users will also need to use a different
port number and may need to use SSL.
To check or change the outgoing server authentication, you need to open the
Account setting dialog. In Outlook 2013, this is on the
File tab.
Click on the email account, then click the
More Settings dialog and select the Outgoing server tab to check the authentication settings.
Enable
My outgoing server (SMTP) requires authentication and select
Use the same settings as my incoming mail server. These settings will often work both at home and when travelling.
You will also want to check the port and
SSL settings on the Advanced tab. Commonly used port number are
587, 465, and 1025 but if these don’t work, you will need to check your mail providers support pages for the correct port number. You may also need to select
SSL or Auto for encrypted connections, again, this information should be on your mail providers support website.
Note: - Once you make these changes, you should be able to send email from home.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Outlook 2013 - BCC field won't auto populate with frequent email recipient.

Outlook 2013 - BCC field won't auto populate with frequent email recipient. In the TO or CC, if they enter the first initial of a recipient, it auto-suggests recipients. This does not happen in the BCC field. Is there an option to turn that on?

Hi,
Does this issue happen to a certain client or many of them?
There is no separate option to enable/disable auto-complete for Bcc field.
Since auto-complete works in the To and Cc fields, it means the auto-complete is not corrupt. We may try turn off the Auto-Complete and turn on it again to see the result. To do this, go to
File > Options > Mail, scroll down to the
Send messages section, clear the check box before "Use Auto-Complete List to suggest names when typing in the To, Cc, Bcc lines". Click
OK. Check the box again, click OK and see the result.
We may also test it in Outlook safe mode. To do this, press Windows key + R to open the Run command, type
outlook.exe /safe and press Enter.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Yahoo! Mail in Mail App on iPad 2 iOS 7.0.3 Shows Unread Message Count

Yahoo! Mail in Mail App on iPad 2 iOS 7.0.3 shows unread message count when the Inbox is empty. This has been an ongoing issue since iOS 7 rolled out. I was hoping with this latest update that this problem would be fixed. Just wanted to report it. If someone knows where bugs get reported, I'd appreciate the link.
None of my other mail programs have this problem.
I perform a reset (holding down the Home button and the Power button) and sometimes this clears it out and sometimes not. Plus, I don't want to reset my iPad on a constant basis just to clear my mail count.
Any insight or additional information is appreciated.

I think it's an issue with yahoo. I have the same basic set up as you and will open my mail, see that I have 4 unread for example, read them, exit mail and have the red bubble still reading 4 unread mail. Usually it catches up and corrects in a little bit.
Probably jus a glitch between yahoo and the mail app and not much you can do as a user but wait it out or get used to it...or I understand that there's a yahoo app if it really bugs you.

Outlook 2013 folders not showing unread email count for incoming emails

Similar Messages

Maybe you are looking for