Outlook 2013 intermittent connectivity to exch server 2013

Hi
Have been having this problem on and off for a few months now. I have a director who accessed his mailbox from several outlook clients and laptops as well as from mobile accounts. It seems to be happening only from a wireless network too whether connected to
the domain locally or working from home.
Sometimes weeks go by and his mailbox is fine but then sometimes for about a week or so he just cannot connect to his mailbox. Connectivity to the server sees fine through ping and tracert is connecting through one hop. Have deleted his profile and re created
a couple of times but seems to make no difference. Also tried repair under account setting on the profiles too.
The error code in outlook is 0x8004011D. Have tried safe moed and tried windows clean boot mode but still not working
Thoughts?

Hello
tip: http://support.microsoft.com/en-us/kb/289971
and enable outlook advanced log
http://support.microsoft.com/en-us/kb/2862843
sorry my english

Similar Messages

Outlook Mac Loses Connection to Exchange Server

Hi All,
I've had this problem pretty since deployment a couple of weeks ago, so I'm hoping some one can point me in the right direction. I'm running Exchange 2013 on a Server 2012 Standard box with the DC running on a different box, every thing up to date.
Mac clients running Outlook 2011 (14.4.2).
Periodically throughout the day, Outlook loses connection to Exchange server. After several minutes, it will connect back up, and seems to operate normally. During the down time, I am able to connect to OWA, and ActiveSync seems to work as well.
If I run the Remote Connectivity Analyzer while Outlook is responding, I get no errors and the "Connectivity Test Successful" message. However, if I run it while Outlook is NOT responding, I get the following:
Exchange Web Services synchronization, notification, availability, and Automatic Replies.
Not all tests of Exchange Web Services tasks completed.
Creating a temporary folder to perform synchronization tests.
Failed to create temporary folder for performing tests.
Exception details:
Message: The request failed. The operation has timed out
Type: Microsoft.Exchange.WebServices.Data.ServiceRequestException
Stack trace:
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.GetEwsHttpWebResponse(IEwsHttpWebRequest request)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ValidateAndEmitRequest(IEwsHttpWebRequest& request)
at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
at Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder[TFolder](FolderId folderId, PropertySet propertySet)
at Microsoft.Exchange.Tools.ExRca.Tests.GetOrCreateSyncFolderTest.PerformTestReally()
Exception details:
Message: The operation has timed out
Type: System.Net.WebException
Stack trace:
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Exchange.WebServices.Data.EwsHttpWebRequest.Microsoft.Exchange.WebServices.Data.IEwsHttpWebRequest.GetResponse()
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.GetEwsHttpWebResponse(IEwsHttpWebRequest request)
Elapsed Time: 100141 ms.
Nothing I've attempted to do so far as had any meaningful impact, and I am fairly new to Exchange.
Following the adice I've seen online so far, I've:
I've made sure the auto discover in DNS points to the Exchange server.
I've disable auto-discover on the client, manually adding accounts, tried using their FQDN, local IP, LAN IP.
I've made exceptions to the proxie on the client.
Just not sure where to look next? Appreciate any advice out there.
Thanks,
Michael

Hi,
Before we go further, I'd like to confirm if your Outlook clients can work well when your Outlook MAC clients come across the issue.
If the issue only happens on your Outlook MAC clients, we can check the IIS log and confirm if there is any error releted to EWS. And you can recreate your EWS virtual directory to have a test.
Thanks,
Angela Shi
TechNet Community Support

Outlook Can't connect to Exchange Server

Dear All;
I install the exchange server 2013 in our Environment with basic configurations, it was work correctly in out look and OWA.
In this period I install outlook Clint and connect to exchange correctly , Then I log in to Exchange Administrations Center , then make some changes , after that i can't connect outlook Clint to exchange server while I
can connect to OWA but with error message related to Certificate.(Kindly check the screen shoot of error )
Kindly help me to solve this issue I beginner with Exchange.

Here are the default permissions for the Exchange virtual directories:
http://technet.microsoft.com/en-us/library/gg247612(v=exchg.150).aspx
I found that the print in the screenshots was not clear - maybe it's me or my browser.
What names do you have on the certificate?
exchange.abc.local
Is that it?
Is this a self-signed certificate? Or did you get it from Digicert, VeriSign, GoDaddy or some other 3rd party authority?
Regardless, the URLs for the virtual directories, OWA in particular, have to match what is on the cert.
So OWA might be:
https://mail.exchange.abc.local/owa
Other possibility:
https://webmail.exchange.abc.local/owa
Since exchange.abc.local is what you have on the cert, the URL has to configured as shown above. You can use "mail", "webmail" or whatever just before (once again, as shown above) but you have to make sure that is what the users enter
when they attempt to access email.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Outlook 2011 not connecting to exchange server

Hi,
I am trying to use outlook 2011 with my Mac to connect to my Company server Exchange with no success
while I can do it fine with the Mac native aplication "Mail".
Here after the Exchange Server Connectivity Test (in italian) which has been passed:
Altri dettagli Impostazioni account del servizio di individuazione automatica Risposta XML: <?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006"> <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User> <DisplayName>GGGGG GIAMBERTO</DisplayName> <LegacyDN>/o=Messaging/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=U333</LegacyDN> <DeploymentId>4e25f968-2a52-4b3e-a495-85893d549218</DeploymentId>
</User> <Account> <AccountType>email</AccountType> <Action>settings</Action> <Protocol> <Type>EXCH</Type> <Server>outlook-to.sede.corp.NN.com</Server> <ServerDN>/o=Messaging/ou=Exchange
Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=outlook-to.sede.corp.NN.com</ServerDN> <ServerVersion>7383807B</ServerVersion> <MdbDN>/o=Messaging/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=outlook-to.sede.corp.NN.com/cn=Microsoft
Private MDB</MdbDN> <ASUrl>https://webmail-01.XX.com/ews/exchange.asmx</ASUrl> <OOFUrl>https://webmail-01.XX.com/ews/exchange.asmx</OOFUrl> <OABUrl>https://webmail-01.XX.com/OAB/8b29a335-91f9-459d-8226-af3af35a0f11/</OABUrl>
<UMUrl>https://webmail-01.XX.com/ews/UM2007Legacy.asmx</UMUrl> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <PublicFolderServer>EXC10TSPPF00.sede.corp.NN.com</PublicFolderServer>
<AD>RSDCFTS008.filiali.corp.NN.com</AD> <EwsUrl>https://webmail-01.XX.com/ews/exchange.asmx</EwsUrl> <EcpUrl>https://webmail-01.XX.com/ecp/</EcpUrl> <EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt> <EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret>
</Protocol> <Protocol> <Type>EXPR</Type> <Server>webmail.XX.com</Server> <ASUrl>https://webmail-01.XX.com/ews/exchange.asmx</ASUrl> <OOFUrl>https://webmail-01.XX.com/ews/exchange.asmx</OOFUrl> <OABUrl>https://webmail-01.XX.com/OAB/8b29a335-91f9-459d-8226-af3af35a0f11/</OABUrl>
<UMUrl>https://webmail-01.XX.com/ews/UM2007Legacy.asmx</UMUrl> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <SSL>On</SSL> <AuthPackage>Ntlm</AuthPackage>
<CertPrincipalName>msstd:webmail.XX.com</CertPrincipalName> <EwsUrl>https://webmail-01.XX.com/ews/exchange.asmx</EwsUrl> <EcpUrl>https://webmail-01.XX.com/ecp/</EcpUrl> <EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt> <EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret>
</Protocol> <Protocol> <Type>WEB</Type> <Port>0</Port> <DirectoryPort>0</DirectoryPort> <ReferralPort>0</ReferralPort> <Internal> <OWAUrl AuthenticationMethod="Basic, Ntlm, Fba, WindowsIntegrated">https://webmail-01.XX.com/owa/</OWAUrl>
<OWAUrl AuthenticationMethod="Ntlm, WindowsIntegrated">https://webmailint-01.XX.com/owa/</OWAUrl> <OWAUrl AuthenticationMethod="Basic, Ntlm, WindowsIntegrated">https://webmailint-01.XX.com/owa/</OWAUrl> <Protocol>
<Type>EXCH</Type> <ASUrl>https://webmail-01.XX.com/ews/exchange.asmx</ASUrl> </Protocol> </Internal> <External> <OWAUrl AuthenticationMethod="Fba">https://webmail-01.XX.com/owa/</OWAUrl> <Protocol>
<Type>EXPR</Type> <ASUrl>https://webmail-01.XX.com/ews/exchange.asmx</ASUrl> </Protocol> </External> </Protocol> </Account> </Response> </Autodiscover> Intestazioni risposte HTTP: Connection: Keep-Alive
Transfer-Encoding: chunked Persistent-Auth: true Cache-Control: private Content-Type: text/xml; charset=utf-8 Date: Wed, 11 Feb 2015 05:31:48 GMT Server: Microsoft-IIS/7.5 X-AspNet-Version: 2.0.50727 X-Powered-By: ASP.NET Tempo trascorso: 1894 ms.
And hereafter the Trouble shooting log of Outlook 2011:
Outlook Exchange Auto Configure,Verbose,=== Performing autodiscover for [email protected]
Outlook Exchange Auto Configure,Verbose,--- HTTPS endpoints
Outlook Exchange Auto Configure,Verbose,Querying https://xx.com/autodiscover/autodiscover.xml
Outlook Exchange Web Services,Verbose,"EWS: Request data on thread=0x7a2bf264, XML data=
<?xml version=""1.0"" encoding=""UTF-8""?><soap:Envelope xmlns:soap=""http://schemas.xmlsoap.org/soap/envelope/"" xmlns:t=""http://schemas.microsoft.com/exchange/services/2006/types""
xmlns:m=""http://schemas.microsoft.com/exchange/services/2006/messages""><soap:Header><t:RequestServerVersion Version=""Exchange2007_SP1"" /><t:MailboxCulture>it-IT</t:MailboxCulture><t:TimeZoneContext><t:TimeZoneDefinition
Id=""XXX Standard Time""/></t:TimeZoneContext></soap:Header><soap:Body><GetFolder xmlns=""http://schemas.microsoft.com/exchange/services/2006/messages""><FolderShape><t:BaseShape>IdOnly</t:BaseShape></FolderShape><FolderIds><t:DistinguishedFolderId
Id=""inbox""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""outbox""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""contacts""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""calendar""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""notes""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""tasks""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""journal""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""sentitems""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""deleteditems""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""drafts""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId
Id=""junkemail""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId><t:DistinguishedFolderId Id=""root""><t:Mailbox><t:EmailAddress>[email protected]</t:EmailAddress></t:Mailbox></t:DistinguishedFolderId></FolderIds></GetFolder>"
2015-02-28 11:44:10.075,0xFFFFFFFF,Outlook Exchange Web Services,Info,"EWS: Sending request on connection=0x7a399eb8, URL=/ews/Exchange.asmx, SoapAction=""http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder"""
Outlook Exchange Auto Configure,Error, Error code: -3259
Outlook Exchange Auto Configure,Verbose,Querying https://autodiscover.xx.com/autodiscover/autodiscover.xml
Outlook Exchange Auto Configure,Error, Error code: -39
Outlook Exchange Auto Configure,Verbose,--- HTTP redirect endpoint
Outlook Exchange Auto Configure,Info, Error code: -3259
Outlook Exchange Auto Configure,Verbose,--- DNS SRV method
Outlook Exchange Auto Configure,Error, Error code: -3176
Outlook Exchange Auto Configure,Verbose,No _autodiscover._tcp.xx.com service found
Outlook Exchange Auto Configure,Verbose,--- HTTPS endpoints
Outlook Exchange Auto Configure,Verbose,Querying https://webmail.xx.com/autodiscover/autodiscover.xml
Outlook Exchange Auto Configure,Error, Error code: -39
Outlook Exchange Auto Configure,Verbose,Querying https://autodiscover.webmail.xx.com/autodiscover/autodiscover.xml
Outlook Exchange Auto Configure,Error, Error code: -3259
Outlook Exchange Auto Configure,Verbose,=== Failed to retrieve autodiscover settings for [email protected]
Outlook Exchange Web Services,Verbose,"EWS: Request data on thread=0x7c20cee4, XML data=
Can somebody help?
Thank you in advance

Hi,
The connection in Outlook 2011 for Mac is difference from the Exchange connection in Outlook for Windows. The Outlook for Mac is using EWS for Exchange connection.
According to your original posting, there seems to be some issue with your autodiscover service. And some Exchange services (such as OAB, OOF, OWA etc.) are using webmail-01.xx.com namespace in the URL. Please double confirm the configuration in your Exchange
server.
Additionally, please check the autodiscover service on Outlook for Windows machine. If all configurations in server side are correct but the issue persists, I suggest we can ask a question in Outlook 2011 for Mac forum for more help:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Regards,
Winnie Liang
TechNet Community Support

Outlook won't connect to CAS server in another site

Hey guys, so heres my scenario, we were testing a primary site
dag outage, and not for all the tea in China would outlook connect to the DR sites CAS server. When I look at outlook its still trying to connect to the
cas server in my primary site, when I run the
autodiscover test from the clients outlook, within the output, I see it fails on the primary and goes to DR CAS as it should, I even did a repair and that didn't work.
i had to edit the host files on the client and point it directly
to the DR server and then it connected, and by that
i mean, it kept trying to connect to EX01 instead of DR01, so
i edited the host file to make the client go to DR01 as EX01, which
worked, so I'm not sure what's going on. All of this is internally btw.
Current design:
Exchange 2010 SP2 - 1DAG (3 members)
"Primary site": 2 DC's, 2 DAG members, 2 Hub/CAS
"DRSite"; 1DC (Alternatewitness), 1 DAG member running all roles
Testing server blackout scenario at the primary site, was able to get mailboxes mounted on DR site, OWA works, able to receive mail, outlook only works if DNS is reworked.
Thanks in advance for any suggestions.

Hey guys, finally got around to testing this, it
didn't work :(.
i built a lab with same versions and it worked automatically, the clients just connected
on their own.
anythingelse
I can check?
SIDENOTE: Not sure if related... i remember once
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Microsoft Outlook 2010 cannot connect to exchange server

I have just got Microsoft Outlook 2010 and I cannot open it.
When I click to open it I get an error message saying that "the connection to microsoft exchange is unavailable. Microsoft must be online or connected to complete this action"
I have checked my connection www.testexchangeconnectivity.com
and everything is OK here. I can connect through owa and I use the exchange server on my ipad and my phone so I have no idea what is going on.
I have tried lots of other solutions that have been on forums but none of them have worked for me. Please can you help?
Kind Regards
Damian
PS apologies for the green text but I copied and pasted the web link and could not get rid of the green text afterwards!

Hi,
If you test on www.testexchangeconnectivity.com is ok.
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Wendy Liu
TechNet Community Support

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When the block occurs in Outlook , we continuously get a pop up dialogue box popping up in the middle of the screen asking me to enter a password . This is very annoying as it can do it dozens of times in a hour . Access to the web appears unaffected apart from the pop up box on such occasions .
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Here is the deal it is the workstation it self no one can get there account to connect through outlook on the work station the person who's work station it is can connect with outlook on other work stations.
1. First thing it does is continues to prompt for user name/ password window.
2. After 2 popups of name/ password It states "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavailable. Outlook must
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3. I have then gone through control panel > mail > Show Profiles > Removed the only profile > Add profile > Pop-up for username/ password appears > fill it in > Add new email account then pops-up > fill in Name, Email Adress,
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Click "OK" > Microsoft Exchange form pop-up "Microsoft Exchange server:/Mailbox:" form is already filled out Click "OK" > pop-up "The action cannot be complerted. The connection to Microsoft Exchange
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> green check mark turns to bullet arrow at "Search for johndoe@blankcom server settings" the back to pop-up "The action cannot be complerted. The connection to Microsoft Exchange is unavailable. Outlook must be online
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> I cancel and seek help
3. Have ran MCATest Results are auto discover successful with errors. Errors are as follows
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The specified port is either blocked, not listening, or not producing the expected response.
Additional Details
A network error occurred while communicating with the remote host.
2> Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Please help

Yes we have narrowed it back to the workstation as the user can sign on other workstations through outlook and when using the control right click and checking connectivity activity. This work station tries to connect to the right server name as the
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Outlook icloud not connecting to mail server

I had to reset my icloud password. When I opened up Outlook on my PC, all my icloud mail folders were gone. I have set up icloud control panel and my email address over and over. Outlook (icloud) will not connect with the mail server. My other emails do not have this problem.

Post the settings you are using (it's not snmp, it's smtp)
Or
Follow these:
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Port: 993
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
SMTP (outgoing mail server) information:
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SSL Required: Yes
Port: 587
SMTP Authentication Required: Yes
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
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Hello All,
I Have two Exchange server 2013 in our environment. Both server install mailbox and CAS role. After configure exchange server 2013, Outlook 2013 not connect in internal network. I have configure outlook manually. i tried by using the suggestion from blog
but not work. Outlook show that Server cannot connect/ server name could not be resolved. in outlook setting i also put exchange proxy setting. In exchange admin center i have changed the OWA, OAB, Auto discover name. But still not work.
I know that outlook can be connect from external by using ssl certificate and publish outlook anywhere but i did my configure from internal network.
Can you please suggest as soon as possible.
Thanks,
Parvez

Hi,
Firstly, I’d like to explain, same with external users, internal users use Outlook Anywhere to connect with Exchange server and use Autodiscover get all settings.
Thus, let’s try the following resolutions:
1. run the following command: get-clientaccessservice |fl autodiscoverserviceinternaluri
2. check if the host name in the above URL is in the DNS server and there is a DNS entry about the host name points to the proper IP address.
3. Check if the above host name is in your certificate.
Thanks,
Angela
Angela Shi
TechNet Community Support

OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.

hi ALL
OUtlook 2013 can not connect to exchange 2013 after exchange maibox member of DAG failed.
Exchange environment contains 2 Exchange Mailboxesserver ,( one Failed , virtual Machine)
2 cas Servers
first databases could not be mounted but after we run the below command , users can use OWA but outlook could not connect
Start-DatabaseAvailabilityGroup -Identity DAG -MailboxServer MBX1
please support
thanks

Hi,
According to your description, I understand that Outlook client cannot connect to Exchange server 2013 while one member of DAG failed.
If I have misunderstand your concern, please do not hesitate to let me know.
I want to double confirm whether all account store in MBX1 experience this issue, users in MBX2 works fine.
Please run following command to double check the database status:
Get-MailboxDatabase –Status | select Name,Mounted,MountedOnServer
If it works in OWA, the issue may be related to Outlook side. Please run “Test E-mail AutoConfiguration” and “Outlook Connection Status” to get more details, expecial the setting of proxy server, it’s more helpful
for further troubleshooting.
Additional, please try to recreate a profile for testing. Besides, please move active DB back to MBX1.
Best Regards,
Allen Wang

Need help with Outlook 2013 connecting to Exchange server(2010)

Hi
I need help with Outlook 2013 and with my exchange server(2010) email account
After setting up account initially emails come in and than after an hour or two stop. My OWA is working fine with no issues. I have even created a forward rule in OWA to my GMAIL account whch works fine
However Outlook 2013 is not syncing messages, have difficulty in sending emails sometimes as it takes too long. In fact the connection also is intermittent. Even if the task bar shows connected to exchange, it seems that is not the case since new emails
and any emails I compose dont work. I have trouble shot the issue with my ISP and email service provide, but they havent resolved the issue I have also done a TraceRoute and that shows no drops or problems to he exchange server.
Can someone please help me resolve this matter so I can continue to use Outlook 2013( running Windows 8.1) in both my computers which have the identical problem
Look forward to a solution soon
Thanks

Hi Angela
Thanks for your message
To answer your questions, please note the following
a) My account is set up in Cache Mode( not online mode)
b) I am the only other user on the account
c) When the connection to the exchange server is broken, I see upon clicking connection tab that there is no information in the box, and when I press reconnect it starts showing "connecting"
d) When the connection to the server is there, it shows connection as "established"
e) Sorry I dont understand th meaning of CAS array in your environment? Can you pls explain
Since yday I have been using Outlook 2010 on desktop and Outlook 2013 on my laptop using Exchange 2013 account. So far all emails are syncing, and I can send emails from both computers. However, I am concerned that the connection can break-off anytime,
as it has done that in the past on both outlook versions. The max time it has worked without any problem is 48 hrs and than after that the same issue of not connection, not syncing and unable to send emails happens
My ISP has checked and there is no network connectivity issues. My email service provider has trouble shot the issue many times, but to no positive results. I have also changed the profile a few times, but the intermittent connectivity problem hasn't
been resolved.
Can you identify the possible causes and more importantly a working permanent solution please
Thanks
Mahesh

On Windows 2012 Terminal Server Outlook fails to connect to Exchange 2013

I have a new install of Windows 2012.  I have two physical servers. One is a W2012 std Domain Controller ("DC"). The Second is configured as W2012 HyperV  ("HV"). Under HV I have
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created SSL must be installed manually on external machines since it comes up as an untrusted certificate. Once installed remote outlook works and OWA works. I have configured the terminal server and I am able
to login remotely as various users under my "TS group". The problem is when ever I attempt to open Outlook for the 1st time, it fails to connect to the exchange server.   (Open Outlook 2013, click next
on the splash screen, "Yes" Add an Email Account splash screen, click next, Auto Account screen populates NAME and Email Address correctly, click next, Searching for mail server settings..., check on establishing network connection, check on searching
for alias@ domain, then fails the logging on to the mail server) The error reads: "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The
connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."   I am connected in RDS from offsite, and from the RD session I can access shared folders on ExchVM and DC. I have
tried have verified the server Exchange server name is correct via "Get=ClientAccessServer" command. I have also tried to use the guid via "Get-Mailbox
ALIAS | fl name, exchangeguid. Keep in mind all desktop users on the network are connecting to Outlook without issue.
I would appreciate any thoughts on solving this issue.

Hi,
According to your workaround, it seems that the Outlook Anywhere configuration in Outlook client is not correct when using the Autodiscover service.
Once you connected to Exchange server by manually settings, please run Test E-mail AutoConfiguration tool in external Outlook client to check the autodiscover service:
open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover service.
Please check the Log tab and confirm whether the Autodiscover service is connected successfully. Also confirm if the connection issue happens to all external users when they open Outlook for the 1st time. In Exchange server, please make sure
autodiscover.domain.com has been included in your Exchange certificate which is assigned with IIS service.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 randomly loses connection to Exchange 2007 server

Hello everyone,
I have received complaints from some of our users over the past couple of months about them not receiving mails or about sending mails which do not get delivered. A little bit of investigation into the matter showed me that Outlook 2013 had lost its connection
to the Exchange server. (Which is Exchange 2007 SP3 running on Windows Server 2008 / SBS2008, in case it matters.)
Which is bad enough in itself - none of our users running Outlook 2007 and 2010 had that problem - but it also does so in a rather inconspicuous manner, so the users did not notice. Closing and restarting Outlook helped every single time, but the users did
not notice when this happened, and telling them to just restart Outlook every hour or so does not seem like an overloy practical idea.
All of the clients encountering the problem are running Outlook 2013 on Windows 8/8.1 Pro. We do not have any clients running older versions of Outlook on Windows 8, so I cannot tell for sure if this problem originates in the OS or if it is an Outlook problem.
The first couple of times I encountered the problem, it was on laptops, so I suspected some power management issue initially. I made sure Outlook connected to the server via HTTPS, which it already did. Then I did not hear of the problem for about two months,
but recently, two of our users have run into the problem again, and while these were still Windows 8.1 machines, running, of course, Outlook 2013, they are plain desktop computers, not laptops, and I already toned down their power management settings, so I
do not think that it has to do with the problem.
Has anybody encountered a similar problem or even - more importantly - a solution? This problem is really frustrating, because our users are very sensitive to problems with their email, and the fact that this problem only occurs randomly and - all in all
- rather rarely, makes it very hard to track down.
Thank you all very, very much for any insights you might be able to share with me!

Hi,
Please ensure that Outlook 2013 clients retain their connection with the Exchange server using HTTP:
Have the Outlook 2013 user check the settings under FILE -> Account Settings -> Account Settings -> E-mail tab -> Select the account and click Change -> More Settings -> Connection tab -> Exchange Proxy Settings -> Make sure both
"On fast networks, connect using HTTP first, then connect using TCP/IP" and "On slow networks, connect using HTTP first, then connect using TCP/IP" are selected -> OK.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15
And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16
I am doing the steps below:
1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16
2-entering the account name: [email protected]
3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"
4-type the exchange CAS Server URL, https://192.168.1.16
5-Check the "Connect using SSL Only"
6-Authentication Settings: "NTLM Authentication", and pressing Apply
7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply
9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my
username and password in the small window and I still got the same result.
I cannot verify the account name and I cannot complete the process.
I appreciate you kind assistance.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

Outlook 2013 intermittent connectivity to exch server 2013

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