Outlook 2013 (Local Install) Marks All Replied To Emails as Draft

I am running a local installed version of Outlook 2013 on a Windows 8.1 Pro PC and every email I reply to is permanently marked as
[Draft] automatically by Outlook.
I think it happens immediately I start to type a reply which, obviously, takes some time, even if only a few seconds.
It's during this typing interval that I think Outlook adds the [Draft] marker.
Unfortunately, the message itself isn't a draft (it's the original received message to which I am replying) and even if it were, once I click SEND the mark should be removed surely?
Incredibly, given the maturity of the product and it's importance in the MS inventory, there is a lot wrong with Outlook 2013 and I am seriously considering going back to Outlook 2010; does anybody else feel the same?

Hi,
Do you mean it happens when you directly reply to an email in your Inbox? I think it's a new feature in Outlook 2013 called Quick Response. See:
http://blogs.office.com/2012/10/24/quicker-replies-in-the-new-outlook/
As stated in the article above, Quick Response simplifies the experience of responding to email and lets you reply directly from your inbox, without the hassle of opening a new window.
However, if you don't like this feature, we can turn it off by going to
File > Options > Mail, scroll down to the "Replies and forwards" section, then tick the check box labelled "Open replies and forward in a new window". Click
OK and then try replying again.
Hope this helps.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Similar Messages

I assume that when I uninstall Thunderbird and later re-install it all my old emails and the account structure will be kept untouched and I will not lose it.

I assume that when I uninstall Thunderbird and later re-install it all my old emails and the account structure (including tags etc.) will stay untouched. Is that right?

And there is nothing you can do about that except SAVE all of them and when you change the connection Protocol to IMAP or Exchange Active Sync you might be able to copy those emails back into the folders for the new connection protocol and have them all show up on the Outlook.com server.
The company I work for change their email hosting service to Office 365, basically Outlook.com, and I need to move all my current emails from the old hosting service to the Office 365 email system. I did that by saving all of them to Local folders on my computer then Copying them into folder I created for the Office 365 email system. They all appeared in the Office 365 Outlook webmail system and then they were available to multiple devices.
It was a Long Drawn out process and had some hickups but in the end I didn't lose any emails.

Search for mail in Outlook 2013 does not have all emails in result.

Hi, we have a user that tries to search for a sertain mail in her mailbox, and when she searches, a few mail comes up, but the one she knows is there, and that fits the search pattern, is not listed in the results.
We have tried to reindex the database the user was on, we have moved her to another database, and none of these have given us the result we want.
We have also removed the checkmark in "Search" in Outlook for "Improve search speed by limiting the number of results shown".
If she does the same search in OWA or Outlook 2010, the result is as expected, but in Outlook 2013, it is not.
Has anyone experienced this, and if so, what could be done to solve it?
Google(Bing) produces very little results that are relevant to this for me.
Hope someone here has an answer :)
Regards
Tore Melberg

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 expands wrong subfolder when rules move email

Running Outlook 2013, Windows 7 Pro, exchange email with Office 365 directly from Microsoft.
No other accounts attached.
I have set rules for email from some senders to go to certain subfolders in my inbox.
Email is sorted by date received.
When a new email arrives and is sent to the correct subfolder and indicated by the number of unread emails in the left hand column.
when I open the folder for that sender, Outlook expands the subfolder for 2 days previously, not todays subfolder where the new email resides.
I set each folder completely collapsed when I leave that folder.
This is persistent and repeatable.
For example, I have a folder called "Purchasing" with a subfolder in it called "Apple stuff". When a rule sends a new email to the "Apple stuff" subfolder a small blue number "1" appears beside the "Apple
stuff" subfolder. Assuming today is Tuesday - When I open the "Apple stuff" subfolder the "Date:Today" folder is collapsed, the Date:Yesterday" folder is collapsed, but the "Date:Sunday" folder is expanded. I have
to collapse the "Date:Sunday" folder and open the "Date:Today" folder to see the new email.
Why does Outlook open the day-before-yesterdays sub folder - persistently?
How do I get Outlook to open the correct subfolder, or can I?

Hi,
I'm not able to reproduce this issue on my Outlook 2013, Today and other Dates are all expanded by default.
I'm wondering whether this issue was caused by some 3rd-party add-ins or a corrupted view. We can perform the steps below to troubleshoot this issue:
1. Start Outlook in Safe Mode. Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
If then the problem is gone, disable the suspicious add-ins in Outlook to verify which one caused the issue.
2. We can start Outlook with the switch "/cleanviews". This will restore default views, all custom views you created will be lost. Press Win + R, type "outlook.exe /cleanviews" in the blank box, press Enter.
Check the result and hopefully we can fix it.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 not responding when creating a new email item in Windows 8

This issue occurs intermittently. No add-ins are running. No anti-virus programs are running. Outlook does not respond and it must be restarted. This issue also affects reply email items and forwarding email items as well.

Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
If you are using a POP3 email account with an Exchange server account configured in the same profile, this issue may happen because the
delivery folder selection is corrupt and you are referencing a nonexistent folder. To fix it, in Outlook 2013, click on the File tab >
Info > Account Settings > Account Settings > Highlight your POP account, then click Change Folder. Select a proper folder to deliver to. For more information, please refer:
http://www.slipstick.com/problems/outlook-crashes-when-you-reply-or-create-a-new-message/
If above didn't apply, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

2013, doing migration, can't reply to emails

We're starting a fresh 2013 install migrating from pop/smpt. I'm using the POP server as a smart host relay, so far there are 5 users in Exchange. The pop/smtp host forwards email to our domain into exchange and that works fine.
So here's what's working and what's not
Inbound : works fine
Outbound using a company domain or internet domain email address : works fine
Outbound reply to an internet domain : doesn't work
It's weird. If i send an email from my gmail account to my exchange account, i get it. If i send an email from my exchange account to my gmail account, it works fine. But if i REPLY to my gmail account from my exchange account, the email
gets lost somewhere.
If i use the mail flow diagnostic, I get this as the only hit as to what's going on:
Delivery Report for [company email address]
Submitted
4/17/2014 9:41 AM HQEXMB
The message was submitted to [server]
Pending
4/17/2014 9:41 AM [server]
Message was received by [server] from [server].
4/17/2014 9:41 AM [server]
The message has been queued on server [server]
since 4/17/2014 9:41:06 AM (UTC-08:00) Pacific Time (US & Canada).
The last attempt to send the message was at 4/17/2014 9:53:48 AM (UTC-08:00) Pacific Time (US & Canada)
and generated the error '[{LRT=};{LED=};{FQDN=};{IP=}]'.
Any ideas what's going on? I don't understand how I can send out a new email to an external mailbox but not a reply, that's a head scratcher.

Hi,
From your description, I recommend you check the following things for troubleshooting:
1. When you reply an email, the subject contains "RE:". So please check if there is any transport rule prohibiting these replies. For example, reject emails if subject contains "RE".
2. Please take your time to collect the SMTP send logs and post them here for my further research. Here is the default location for your reference:
C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\Logs\FrontEnd\ProtocolLog\SmtpSend
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

Outlook 2013 - Inbox not showing count of unread emails

Ever since moving to Outlook 2013, some of our users are experiencing issues where their inbox does not show the count of unread emails. These user's are working in cached exchange mode. Taking them out of cached exchange mode, deleting OST file and then
putting back in cached exchange mode usually resolves the issue. However, this is only temporary and the problem comes back. We are running Exchange 2010.
Any suggestions on how to resolve this issue for good?
Thanks.

Hi
As per the information and details provided by you, to solve the problem of Outlook 2013, please follow these steps: -
I was also having the same problem. At the top of the
Inbox, I clicked “Unread” (which is new to
Outlook 2013, and different than the Unread, Mail search folder). It showed a message, something like,
“there are more items on the server”, and gave me a link to view the items. When I clicked the link, no items appeared, but my unread mail indicator on my
Inbox went away.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Outlook 2013. How to minimize pane there emails header is displayed?

Hello,
is it possible to minimize/remove/change to something else the pane marker in red square in the picture? There are replay buttorns and e-mail header, it covers to much my preciuous screen space : )

I TRIED to use the reading pane on the right on mine work laptop (14" 16,9),
it is not a solution.
Professional emails often contain tables, formatted and indented texts, some times also graphs that make the "right side option" completely useless.
Also consider that in a work environment emails have very often lot of people in CC and attachments other elements that contribute to grow the header dimension (sometimes up to an incredible huge area) eating up screen space.
I shrank all ribbons, disabled the users pane, hidden the taskbar, still there is not enough space left to read any emails without scrolling (awfully having only 5 to 10 lines left visible) or open it (messing up the screen and time consuming
task).
I cannot either come back to Outlook 2007 since it's a company pc !!!!!
Please get back to us users the option to hide the message header, shouldn't be such a dififcult tweak.

IMAP is not downloading all the Incoming emails fully in outlook 2013.

Hi,
I have configured IMAP in outlook 2013.Earlier,we are using POP account and now our email account are configured as IMAP in outlook 2013.
After configured IMAP in outlook 2013,it starts downloading all the mails like Inbox,sent emails etc.But IMAP has not downloaded all the Inbox (incoming)emails.
I have checked in emails server,there are 4,189 inbox emails but IMAP has downloaded only 2000 inbox emails only.
The same i have checked in email server for sent items.In email server there are 1,755 sent emails but IMAP downloaded sent emails only 1000 emails.
Please let me know why IMAP has not downloading all the Incoming mails fully & the sent mails fully.
Your support is highly appreciated.
Regards
Pradeep.R

Just try to remove the recent update that has been pushed out by Microsfot to Outlook 2013 and Office 365 users. You can do this by following given steps:
Step 1: Open your start menu and click visit your Control Panel.
Step 2: Click Programs and Features.
Step 3: Click View Installed updates.
Step 4: Locate either the KB2837618 or KB2837643 and remove them.
Disable the "Show only subcribed folders" option in Outlook.
Step 1: Right click the name of your account with the issue, then click the IMAP folders link.
Step 2: Outlook will open a box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in Outlook, show the subcribed folders." Uncheck that box.
Step 3: Force sending/receiving within Outlook and everything should synchronize up properly.
Changing the root folder path
Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:
Go to Change Account>More Settings>Advanced Tab
File > Account Settings > Account settings > Change... > More Settings... > Advanced
Step 1: In the Folders option, look for "Root Folder Path" and enter "INBOX" (with all caps).
Step 2: Save your setting and force a Send/Receive
Hope, It will resolve your issue.
If you have still any doubt, feel free to comment. We will reply you ASAP.

How to configure Click-to-Run version of Outlook 2013 to run side-by-side with Outlook 2007 or Outlook 2010

Hi, I am administering a cutover from Office Pro 2010 to Office Pro 2013 via our Office 365 E3 licenses. Before I start migrating mailboxes from our Exchange 2003 server to Exchange Online, I want to have our staff install Office Pro 2013 including Outlook
2013 so they can have time to review it before we switch to the Exchange Online server in a couple of days. I know Outlook 2013 is not compatible with our Exchange 2003 server but I was hoping to be able to setup Outlook 2013 to connect to my Office 365 email
address while keeping my msi installed version of Outlook 2010 for my Exchange 2003 email address.
I am trying to test the capability of Outlook 2013 running side-by-side with my Outlook 2010 program. I have the "Click-to-Run" version installed on my Windows 7 64-bit machine however when I try to open Outlook 2013, I get an error message: "Another
version of Outlook is currently running. Close it and try again."
In reading in TechNet and other sources, it clearly states that both programs can run simultaneously which is what I need to do
but obviously something is not configured correctly.
Can you please help me get this configuration running or let me know if it is in fact not possible?
Thanks!
Frank

Yes, it should be able to install side by side.
The versions of Office that you install must be the same edition. For example, both installations of Office are the 32-bit edition.
When you get the error
"Another version of Outlook is currently running. Close it and try again.", go to task manager and end all existing
outlook process.
If the issue persists, do a repair for your Office suites in Control panel>Program and features>Office>Change>Repair
Thanks,
Tyor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them
if they provide no help.
If you have any feedback on our support, please click
here

Acrobat XI email attachment does not appear to work with Outlook 2013 64 bit

When attempting to send email from Acrobat, the following Microsoft Office Outlook 2013 64 bit error message is received:
"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default email client."
Naturally, Outlook was set as default client and then reset for good measure. I did both Outlook and Acrobat repairs and have the latest 11.0.2 installed. All other internal Office 2013 email applications work as well as seemingly all other embedded Acrobat funcitions with Office 2013 work well. Office 2010 64 bit and Acrobat X worked fine. I upgraded to Office 2013 64 bit and had the problem with Acrobat X. I then upgraded to Acrobat XI and the issue remained.
Most importantly, I intalled Office 2013 64 bit on my laptop with Acrobat X. An the email attachment function works perfectly.
So, is there some sort of corrupt MAPI file that I have to overwrite on my desktop that the Ofice and Acrobat repair functions do not fix?
Thanks,
Joe

I am sorry. In my haste, not only did I attach the link the wrong way, but I also did not specify which solution worked. My problem was a Click to Run issue. The portion of the thread that deals with the problem is:
"HurdleRemove replied on May 16, 2013
I created a solution for this problem for 64 bit Windows 8 where Outlook 2013 was installed as Click-To-Run.......
......A registry edit will fix the problem with Outlook 2013 click to run installations and enable Outlook to be set as the default mail client. This registry edit will for many third party programs eliminate the error "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client." It worked to resolve the problem where Adobe Acrobat was generating this error.
The registry edit is here for Office 2013 64 bit click to run installations that will enable Outlook 2013 to be recognized by third party applications:
1. Create registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Outlook
2. Create String value:
Bitness
3. Set the String value for Bitness to:
x64
This registry edit is an essential element necessary to resolve the click to run problem that prevents Outlook 2013 from being set as the default mail client. Although it worked with Adobe Acrobat, it will not completely resolve the problem for some third party applications like Kerio Outlook Connecter where the software developer has a web site that includes extra steps necessary for a full resolution for the Kerio product. The Kerio web site includes this registry edit in the context of resolving the Office 365 problem. However, the registry edit works with Office 2013 desktop as well. A similar register edit could likely be made for 32 bit versions but the registry path would not include Wow6432Node. I do not have a 32 bit machine and cannot test a 32 bit solution."

Highly frustrated with Outlook 2013 Search People box bugs - Multiple Name Results for Same Contact & Inconsistent Results

The Outlook 2013 "Search People" box does not function properly. It frequently displays incorrect results or a mess of duplicate results. I've reported previous issues about this and consolidating my posts into one (with screenshots this
time). Hopefully this message will be forwarded to or seen by the Outlook programmers. It really needs to be fixed.
Outlook 2010 and other prior versions worked perfectly. You search for name, you get ONE result with the info you're looking for. FAST AND EASY. But with Outlook 2013 Microsoft has created a heck of a mess resulting in huge frustration and productivity loss
with such simple but important tasks.
I have hundreds of contacts stored in my Outlook address book, and they all have COMPLETE contact info added.
One major issue that I'm experiencing in the new Outlook 2013 is that I now get average of 4 or more duplicate name results appearing for the same contact. And each result contains different and incomplete contact info, making it impossible for me to quickly
find the basic info I'm looking for. The cause of this issue is that Outlook 2013 now provides results from not only your local address book(s), but it also shows results based on your email history and social media accounts setup.
And there's no way to turn this off, or at least specify what folders and/or accounts the People Search box should use.
To make matters worse, the Microsoft developers conveniently forgot to add some form of an indicator (like a small icon besides each name result in the list) that clearly indicates what result is from what source. So you must manually click on each
result one at a time and repeat the search until you locate the correct one.
For one specific example, I have a contact stored in my local address book called
Infusionsoft. When I type "Infusionsoft" in the People Search box to quickly find a phone number, Outlook 2013 shows me 7 results with the same name. See the screenshot below:
As you can see in the screenshot above, every result just says "Infusionsoft", so I have to manually click on each name result one at a time and repeat the process until I find the correct one from my address book. This same thing happens with other
random contacts.
From what I can tell, Outlook is pulling results based on based on recent emails I've received from different people with "@infusionsoft.com" in their email address. So the first result shows "[email protected]" (just the email
address), the second result shows "[email protected]", the third result shows "[email protected]" and so forth. I don't want Outlook to show all of that. I just want what's in my address book!
And you would think that the last result would be the correct one from my address book, but no. Sometimes its the 5th result, and other times it's the 3rd or 7th result. So there's no freaking order of things here.
We simply need the ability to turn off searching of email history and other accounts when using the People Search box. Problem fixed.
(And please don't tell me that I need to "link" every incorrect result to one main contact. You shouldn't expect everyone to have to tediously link any and all results that appear to a record. ESPECIALLY when 5+ results for each contact appear regularly.)
ISSUE 2: Some names must be typed in a different way for the Search People to locate them
Another big issue I'm having with the Search People box is that some name searches don’t show the correct result, unless I search for their names in a different way.
For one specific example, I have a contact stored in my address book named "Dave Johnson". When I type "Dave Johnson" in the Search People box, one result appears, but it's just his email address, only. It's not the result that's stored in my Outlook address
book with his phone number, addresses, etc. Screen shot below:
If I type in Dave's name reverse order (Johnson Dave), no results are found at all.
Now if I just type in just"Johnson" all by itself, it finds Dave's correct result (the one stored in my Outlook Address Book). Along with everybody else that has "Johnson" in their name (see screenshot below)...
I double-checked how I have Dave's name programed in my address book, and it's in there as "Dave Johnson" for both the Full Name and File As fields.
Also, the name order shouldn't make any difference when using the People Search Box anyway. Sometimes I can find people by Last Name, First Name or First Name, Last Name. Only with random contacts does it get difficult finding their info and
I have to do strange things like this to find them from the People Search box.
ISSUE 3: Some Search People results only yield an email address only.
For other random contacts, some search results only yield an email address with no other contact details. But I can open the persons contact card from the address book manually, with the same email address shown! Screenshot below...
In the screenshot above, I have outlined the Search People box results in red, and the Address Book results in green. You can clearly see that "Robert White" is a contact stored in my local address book with full contact details, but the Search People result
only shows his email address! Again, it's not consitent. It's hit or miss with different people.
ISSUE 4: Some results just don't appear at all, but they are in the address book
Another issue I'm experiencing with the People Search Box is that some people simply cannot be found. But I can see their contact info just fine if I click on the "People" tab down at the bottom of the page and type in their name in the "Search Contacts"
field. Why can't the People Search box find certain people? I opened up their contact details and cannot find a single thing that would prevent them from showing up in results.
These are clearly serious bugs that need to be fixed. And I'm shocked as to how this got missed--or ignored during alpha and beta testing. I see the "idea" behind the developers having the Search People box search everything outside of the
address book, but in real world application this causes a heck of a lot of problems & confusion, and it needs to be fixed ASAP.
For technical details, I have Outlook 2013 running on two computers using hosted Exchange 2010. One system is Windows 7 and other is Windows 8. The same problems occur on BOTH computers. As far as my Outlook account setup, I have all contacts stored in the
main address book (no sub-folders or other folders).
Can someone help communicate this message to the Outlook developers??? The "Frown" button limits me to 100 characters and one image. There's no way I can communicate this level of detail and steps to duplicate in 100 characters!

Thanks for your reply.
1) The instant search boxes in each individual page work just fine. If I am on the People page and type in a name in the "Search Contacts" field, it searches my contacts and displays the results that I want. But I should not have to leave whatever screen
I'm in to find people now. In Outlook 2010 and earlier versions, I could be on the calendar page and then search for a contact without clicking off the calendar completely. For productivity-sake, it's a huge waste of time and hassle now.
2) I'm familiar with how contact linking works, and quite frankly it's a huge mess in general. I NEVER create multiple contacts for the same person. I get that Outlook 2013 get confused now when it detects a LinkedIn or Facebook account for the same person
already in my Outlook address book, but we need to have options that allow us to turn off results from some or all social networks. This is a big part of the problem.
Think about it this way - The average person has 150+ LinkedIn connections, and more for Facebook. Many people today have accounts for both and they are setup with the same email address. When Outlook 2013 has to scan all the networks IN ADDITION to your
local address book(s), it's a no brainer that it can get very confused trying to display results.
Another big part of the problem is that Outlooks new search system also scans your email history. I receive emails from people who use multiple email addresses, or emails from companies with multiple reps or ticket systems that send you a unique
ticket ID # ending in the same email address domain. Now Outlook displays people search results based on everything under the sun in my email history. This is beyond frustrating (see my "Infusionsoft" screenshot above in the first post).
Again, I want to stress that for the search examples I referenced, I only have one entry in my Outlook address book for each person. And that's all I want to find when I search for people--what's already in my own address book!
In summary:
We need an OPTION to turn off searching external networks when using the People Search box
We need an option to tell Outlook to not scan email history for people search results (I think this needs to be disabled entirely actually. It's not helpful at all)
There should be a fixed priority for displaying people search results, with local address book results FIRST, followed by social network results.
There should be a clear icon/indicator next to each result that gives you a clue as to where the result is coming from. Your address book? Facebook? LinkedIn? We should not need to click on each result to get a hint as to where it's coming from.
Work out the bugs in general with the new search system.
One other thing that I didn't mention is that the Search People box also shows results for people I'm not even "friends" or connected with on the different social networks. But I've noticed that some people use the same email address for those networks that
I already have programmed for them in my address book, which is why Outlook sometimes shows me these results. Does that make sense?
I'll try rebuilding the index, but after testing Outlook 2013 on 3 different machines so far and seeing the same results (all slightly different results on each machine and very inconsistent), I doubt this will address the issue.

Outlook 2013/ Windows 8 emails being deleted

I was away from my laptop (accessing email via iPad & iPhone) for a week in June after installing the new Outlook. I save certain important emails (bills/things I haven't read yet, etc.) in my inbox. When hundreds of new emails came in
that week, all the old emails were deleted & can't be found anywhere to be retrieved. I could still access them on google mail online, but didn't remember every one that I had saved. My previous organization was impossible to retrieve there.
I recently returned from a 2-week trip where, of course, thousands of emails came in to my laptop at home. I accessed all emails on my iPad while I was away. Since so many came in I only got about 8 days' worth of email downloaded into Outlook.
And of course all my older emails I had been saving are gone again...not able to be found anywhere. If I had not moved them into specific folders, they are gone. Any suggestions to prevent this in the future? Settings? Ways to
get these lost emails? No search (even in deleted or spam folders) show these missing emails.

Hi,
First thing to confirm is which mail account type are you using? Can you still view old messages from web-access?
You can check the steps below:
1. Check if you have created rules to automatically delete or move mails.
2. Check if you have enabled AutoArchive and have set it to automatically delete expired emails.
If you have enabled AutoArchive, to get the lost emails, search archive.pst or *.PST in the local drive.
For Outlook 2010 and Outlook 2013 on Windows Vista, Windows 7 or Windows 8 the default location is:
C:\Users\%username%\Documents\Outlook Files\
If you have multiple pst-files you can get an overview via:
File-> Account Settings-> Account Settings-> tab Data Files
Import Outlook items from pst-file to check the result:
http://office.microsoft.com/en-us/outlook-help/import-outlook-items-from-an-outlook-data-file-pst-HA102919679.aspx?CTT=5&origin=HA102749454
->Any suggestions to prevent this in the future? Settings?
Assuming you are using IMAP account, to make sure you don’t lose any of data, you’ll need to create backups of your IMAP pst-file or regularly export the folders:
http://www.howto-outlook.com/howto/backupandrestore.htm
Hope this helps.
Regards

Outlook 2013 (Only) - Shared Mailbox - Not Syncing

Hi
After searching this forum and many other forums online, I have decided to ask my question here as I cannot find a solution.
We are migrating from Exchange 2003 to Exchange 2010 at the moment. All of a sudden our Outlook 2013 users (All of them) cannot update Shared Mailboxes. When you select that folder it says "Updating this Folder" but nothing is happening. Only happens
with their open Shared Mailbox not with their own Mailbox. I have done the following tests:
Users can open the Shared Mailbox and sync properly using OWA.
Users can open the Shared Mailbox but cannot sync via Outlook 2013.
Users can open and sync the Shared Mailbox via Outlook 2010.
Ran OST repair tool, no luck.
Completely deleted the profile and wiped all the files in the outlook folder and recreated the profile, no luck. (Not syncing straight away.)
Users can sync the Shared Mailbox when they are running outlook in Online mode. (I dont wanna do this coz they want to save their sent emails from a Shared Mailbox into the respective "Sent Item" folder which only works in Cached Mode.
Everything used to work fine and suddenly stopped for everyone. Can you please guide me on how to fix this?
Thanks in advance.
With regards
M
PS
I just realized that my Build Version is "Version 14.1 (Build 218.15)"
I am downloading the Service Pack 3, and it might help?

Hi,
It seems that the issue only happens in Outlook 2013 Cached mode. If you add secondary mailboxes to your profile through the Advanced
tab in the Microsoft Exchange dialog box, please check whether the “Download Shared Folders” is enabled in the Advanced tab.
If it is, the Sync issue occurs may because Outlook 2013 locally caches (in your Outlook data file [.ost]) all folders to which you have access in the secondary mailbox. To resolve it, we can refer to the detailed solution in the following KB:
http://support.microsoft.com/kb/2297543/en-us
Thanks,
Winnie Liang
TechNet Community Support
Hi,
I found this little tick yesterday and did clear it. So now people can still have their own mailbox cached and the rest online. But thank you for the link coz I couldnt find it before and it is good to know that it is a known issue rather than being a misconfiguration
at server level :) I have marked your post as the answer. Thanks again.

Outlook 2013 continually prompting for credentials on new domain

Greetings,
I first posted this in the Office365 community forums and was directed here.
We are experiencing an issue where Outlook 2013 (Office365 install) is prompting for user credentials every time it is opened, despite checking the option to remember the credentials. So far we've tried a number of troubleshooting steps, but nothing
has resolved the issue. The issue is happening to multiple users on multiple computers.
We are running:
Outlook 2013 (32-bit) (Office 365 install)
Windows 7.1 Professional (x64)
Computer is domain joined (Server 2012 R2 Domain Controllers)
Mail is hosted on Office 365
We've tried:
Clearing the Outlook and Office credentials from Credential Manager.
Removing the mail profile and the saved credentials from Credential Manager, then re-adding the mail profile.
We've tried adding the mail profile with both a manual configuration of the server settings and allowing Outlook to automatically configure them.
Ensuring that "Always prompt for logon credentials" is unchecked.
Setting "Always prompt for logon credentials" to disabled via registry (see
http://support.microsoft.com/kb/2984912)
Confirming that Autodiscover is able to connect (http://www.microsoft.com/en-us/showcase/details.aspx?uuid=e8db028a-06f4-45fb-aff1-e8ac896d29c5)
Deleting the Autodiscover.xml file so that it is recreated
Doing an Online Repair of Office 365.
Reinstalling Office 365
Recreating the user's Windows profile.
Ensuring all applicable Windows updates and Office updates are installed.
Changing Proxy Authentication from Basic to NTLM (will not connect with NTLM)
The machines this is occurring on are on a new domain that we are in the process of setting up. The user accounts are still on the old domain. Cross-domain trusts are set up in both directions and all other services are working fine. GPO settings across
both domains have been set up to be identical. The issue occurs on computers that were built directly on the new domain as well as computers built on old domain and migrated over. Machines that are not domain joined or are still on the old domain are not experiencing
the issue.
If any of you could provide any insight or other steps that we could try I'd greatly appreciate it.
Thanks

Hi,
For the issue that Outlook keeps prompting for password, I usually suggest users follow the steps in this article below, but apparently you have tried almost all the steps:
Why does Outlook keep prompting for password
I've seen some similar issues that were caused by an old "network driver", which for some reason caused a wrong server name to propagate up from the network layer to the application layer. Updating the network driver would fix the issue, I'm
not sure if this works in your scenario though.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Outlook 2013 (Local Install) Marks All Replied To Emails as Draft

Similar Messages

Maybe you are looking for