Outlook 2013 Mail Setup Add Account crashes with Rundll32 error and will not connect to Exchange in Windows 8.1
I got a new Acer laptop with Windows 8.1 over 3 weeks ago, and installed Office Professional Plus 2013. I have an Office365 E1 subscription, but this Office 2013 is not associated with the subscription.
When I go to setup any email account using the automatic mode (primary will be Exchange Online with my 365 account, but I've tested POP email accounts with the same result), the Mail Setup crashes once the email address and password is entered and Next is
pressed. This error message is displayed:
"Windows host process (Rundll32) has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The step displayed as in process when the crash occurs is the "Searching for [email address] settings". The first step "Establishing network connection" is checked complete.
I've run an Office Repair, and there's no change. I've run a clean boot, and even uninstalled/reinstalled with the same error still appearing.
If I use the manual setup mode and input the server outlook.office365.com, both the Check Name function and the Next button result in the error message:
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The folks in the Office365 support community have told me that Office365 ExchangeOnline
servers have to be configured with the auto-setup and cannot be setup manually.
I've done both a system refresh and a system reset, and I'm still getting the Rundll32 error. I tried to run a reset from a disk, but the laptop does not want to run it from the external DVD drive (giving error messages), so that doesn't appear
to be an option.
I've searched extensively, and there doesn't seem to be any existing threads where anything like this problem is discussed.
Can you offer any ideas or solutions?
After THREE WEEKS of troubleshooting this, and some significant delays in getting help from support, I'm really close to returning this laptop.
I need an answer on this ASAP to see if you've got an insights before I return the laptop for a new one.
Thanks,
Jason
IMPORTANT: I found the solution. Another user figured it out and posted the answer on another thread.
Please spread this around to all other Outlook support techs so they know to point people in the direction of the quick (though very obscure) fix to this problem.
See this thread for how to disable graphics acceleration in Office, which iswhat causes the rundll23 error.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/rundll32-outlook-mail-windows-host-process-error/bf90e1fd-3985-4b15-bc50-f9b3e937a859?tm=1424345216297
Thanks,
Jason
Similar Messages
-
Outlook 2013 Mail Setup Add Account crashes or will not connect to Exchange in Windows 8.1
I've posted this in the answers.Microsoft.com forum, as well as the Office365 forum, and they sent me here, saying the Outlook engineers would be the best to help with this. I actually already posted this question a week ago, but nobody here replied.
Getting a bit frustrated at the lack of support, except for Richard over at the Office365 Forum.
I'm setting up a new laptop with Windows 8.1. Just installed Office Professional Plus 2013. I have an Office365 E1 subscription, but this Office 2013 is not associated with the subscription.
When I go to setup any email account using the automatic mode (primary will be Exchange Online with my 365 account, but I've tested POP email accounts with the same result), the Mail Setup crashes once the email address and password is entered and Next is
pressed. This error message is displayed:
"Windows host process (Rundll32) has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
The step displayed as in process when the crash occurs is the "Searching for [email address] settings". The first step "Establishing network connection" is checked complete.
I've run an Office Repair, and there's no change. I've run a clean boot, and no change. I uninstalled/reinstalled both from the Click to Run version, as well as reinstalling from a disk install, with the same error still appearing.
If I use the manual setup mode and input the server outlook.office365.com, both the Check Name function and the Next button result in the error message:
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
I've disabled the firewall and still get this Outlook error. I am able to start Outlook and it will run now, and I can connect POP and IMAP email using the manual setup, but still cannot connect to ExchangeOnline via the manual setup. I still
get the error "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
I deleted the Outlook data file and deleted the profile, and created a new profile, and I'm still getting the Add account setup crash Rundll32 error in the auto-setup mode.
Important to note: I tested my friend's Office365 E3 ExchangeOnline account and was able to get a successful setup test, so it doesn't appear that the problem is entirely just the Outlook2013 client, since it worked once with a 365 Exchange account.
I've been trying to get this working for 2 weeks now, and I am unable to completely switch off my old laptop using Outlook 2010 until I can get Outlook2013 setup on my new one, which is a huge hassle.
Can you offer any ideas or solutions? Please help ASAP.
Thanks,
JasonIMPORTANT: I found the solution. Another user figured it out and posted the answer on another thread.
Please spread this around to all other Outlook support techs so they know to point people in the direction of the quick (though very obscure) fix to this problem.
See this thread for how to disable graphics acceleration in Office, which iswhat causes the rundll23 error.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/rundll32-outlook-mail-windows-host-process-error/bf90e1fd-3985-4b15-bc50-f9b3e937a859?tm=1424345216297
Thanks,
Jason -
ITunes comes with an error and will not start
When starting iTunes, this error message comming up.
Does anyboddy know how to solve this?
(Itune on the other user on this MAC is running ok)
Process: iTunes [698]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.1.5 (11.1.5)
Build Info: iTunes-1115011001005005~2
Code Type: X86-64 (Native)
Parent Process: launchd [165]
Responsible: iTunes [698]
User ID: 501
Date/Time: 2014-04-22 21:59:25.407 +0200
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: DC6547FB-535B-5961-70CD-DF495AEAADE8
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
Assertion failed: (bitmap != nullptr), function void CGGlyphBuilder::create_missing_bitmaps(const CGGlyphIdentifier *, size_t, const CGGlyphBitmap **), file Fonts/CGGlyphBuilder.cc, line 147.
Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff91a1c866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8c03735c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff923dfb1a abort + 125
3 libsystem_c.dylib 0x00007fff923a99bf __assert_rtn + 321
4 com.apple.CoreGraphics 0x00007fff8b1cd208 CGGlyphBuilder::create_missing_bitmaps(CGGlyphIdentifier const*, unsigned long, CGGlyphBitmap const**) + 256
5 libRIP.A.dylib 0x00007fff8da31a7f render_glyphs + 197
6 libRIP.A.dylib 0x00007fff8da30d4a draw_glyph_bitmaps + 1739
7 libRIP.A.dylib 0x00007fff8da301da ripc_DrawGlyphs + 2204
8 com.apple.CoreGraphics 0x00007fff8b50cd15 draw_glyphs + 1449
9 com.apple.CoreGraphics 0x00007fff8b289168 draw_glyphs + 1534
10 com.apple.CoreGraphics 0x00007fff8b287613 simple_draw + 327
11 com.apple.CoreGraphics 0x00007fff8b28749e CGPDFTextLayoutDrawGlyphs + 90
12 com.apple.CoreGraphics 0x00007fff8b6b2d7d op_TJ + 69
13 com.apple.CoreGraphics 0x00007fff8b21b219 pdf_scanner_handle_xname + 108
14 com.apple.CoreGraphics 0x00007fff8b21a51f CGPDFScannerScan + 308
15 com.apple.CoreGraphics 0x00007fff8b21881f CGPDFDrawingContextDrawPage + 513
16 com.apple.CoreGraphics 0x00007fff8b2185d4 pdf_page_draw_in_context + 89
17 com.apple.CoreGraphics 0x00007fff8b218574 CGContextDrawPDFPage + 57
18 com.apple.ImageIO.framework 0x00007fff88dee4d8 decodePDF + 2798
19 com.apple.ImageIO.framework 0x00007fff88ded68a copyImageBlockSetPDF + 1053
20 com.apple.ImageIO.framework 0x00007fff88db4d04 ImageProviderCopyImageBlockSetCallback + 466
21 com.apple.CoreGraphics 0x00007fff8b22239b img_blocks_create + 559
22 com.apple.CoreGraphics 0x00007fff8b1d6ded img_data_lock + 1601
23 com.apple.CoreGraphics 0x00007fff8b1d5800 CGSImageDataLock + 149
24 libRIP.A.dylib 0x00007fff8da34b3c ripc_AcquireImage + 769
25 libRIP.A.dylib 0x00007fff8da33b85 ripc_DrawImage + 1025
26 com.apple.CoreGraphics 0x00007fff8b1d53a4 CGContextDrawImage + 457
27 com.apple.ImageIO.framework 0x00007fff88dc4e8a CGImageCreateCopyWithParametersNew + 2379
28 com.apple.ImageIO.framework 0x00007fff88dc438f CGImageSourceCreateThumbnailAtIndex + 3645
29 com.apple.iTunes 0x0000000107760e40 0x106c9c000 + 11292224
30 com.apple.iTunes 0x0000000106e2cc55 0x106c9c000 + 1641557
31 com.apple.iTunes 0x000000010777f13a 0x106c9c000 + 11415866
32 com.apple.iTunes 0x000000010701b8ee 0x106c9c000 + 3668206
33 com.apple.iTunes 0x000000010777d2c0 0x106c9c000 + 11408064
34 com.apple.iTunes 0x00000001079ad9ab 0x106c9c000 + 13703595
35 com.apple.iTunes 0x00000001079a8329 0x106c9c000 + 13681449
36 com.apple.iTunes 0x00000001079ad1fa 0x106c9c000 + 13701626
37 com.apple.iTunes 0x00000001079ad017 0x106c9c000 + 13701143
38 com.apple.iTunes 0x000000010779a2b3 0x106c9c000 + 11526835
39 com.apple.iTunes 0x0000000107328b8b 0x106c9c000 + 6867851
40 com.apple.iTunes 0x00000001073285e5 0x106c9c000 + 6866405
41 com.apple.iTunes 0x0000000107329d41 0x106c9c000 + 6872385
42 com.apple.iTunes 0x0000000106cae9bc 0x106c9c000 + 76220
43 com.apple.iTunes 0x0000000106cc0f73 0x106c9c000 + 151411
44 com.apple.iTunes 0x0000000106cb8900 0x106c9c000 + 116992
45 com.apple.AppKit 0x00007fff93327ea5 -[NSApplication _realDoModalLoop:peek:] + 761
46 com.apple.AppKit 0x00007fff9332654e -[NSApplication runModalForWindow:] + 117
47 com.apple.AppKit 0x00007fff933260fd -[NSAlert runModal] + 145
48 com.apple.AppKit 0x00007fff92fce2a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
49 com.apple.AppKit 0x00007fff92fcde4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
50 com.apple.AppKit 0x00007fff92fcddef -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
51 com.apple.AppKit 0x00007fff92fcdd13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
52 com.apple.AppKit 0x00007fff92fcdb34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
53 com.apple.AppKit 0x00007fff92fd09f7 -[NSApplication _sendFinishLaunchingNotification] + 142
54 com.apple.AppKit 0x00007fff92fc931a _DPSNextEvent + 1238
55 com.apple.AppKit 0x00007fff92fc8a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
56 com.apple.AppKit 0x00007fff92fbcb2c -[NSApplication run] + 553
57 com.apple.iTunes 0x00000001075a8212 0x106c9c000 + 9486866
58 com.apple.iTunes 0x000000010702c934 0x106c9c000 + 3737908
Thread 1:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff91a18a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91a17d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8be84155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8be83779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8be830b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8bf38811 CFRunLoopRun + 97
6 com.apple.mobiledevice 0x000000010da53701 __thr_AMRegisterForCallbacks + 217
7 libdispatch.dylib 0x00007fff8ede42ad _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff8ede609e _dispatch_root_queue_drain + 326
9 libdispatch.dylib 0x00007fff8ede7193 _dispatch_worker_thread2 + 40
10 libsystem_pthread.dylib 0x00007fff8c037ef8 _pthread_wqthread + 314
11 libsystem_pthread.dylib 0x00007fff8c03afb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff91a1d662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ede643d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ede6152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff91a18a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91a17d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8be84155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8be83779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8be830b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8bf38811 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000106cb7403 0x106c9c000 + 111619
7 com.apple.iTunes 0x0000000106ca108d 0x106c9c000 + 20621
8 libsystem_pthread.dylib 0x00007fff8c036899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c03672a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c03afc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff91a1c716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c038c3b _pthread_cond_wait + 727
2 com.apple.iTunes 0x0000000106ca03cb 0x106c9c000 + 17355
3 com.apple.iTunes 0x0000000107116d57 0x106c9c000 + 4697431
4 com.apple.iTunes 0x0000000107117486 0x106c9c000 + 4699270
5 com.apple.iTunes 0x0000000106ca108d 0x106c9c000 + 20621
6 libsystem_pthread.dylib 0x00007fff8c036899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8c03672a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8c03afc9 thread_start + 13
Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff91a1c9aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8becfb83 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff8c036899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff8c03672a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff8c03afc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff91a18a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91a17d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8be84155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8be83779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8be830b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8bf38811 CFRunLoopRun + 97
6 com.apple.iTunes 0x00000001071c87f0 0x106c9c000 + 5425136
7 com.apple.iTunes 0x0000000106ca108d 0x106c9c000 + 20621
8 libsystem_pthread.dylib 0x00007fff8c036899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c03672a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c03afc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff91a1ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8c037f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8c03afb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff91a1ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8c037f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8c03afb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff91a18a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91a17d18 mach_msg + 64
2 com.apple.iTunes 0x0000000106ca0483 0x106c9c000 + 17539
3 libsystem_pthread.dylib 0x00007fff8c036899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8c03672a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8c03afc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff91a18a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91a17d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8be84155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8be83779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8be830b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8bf38811 CFRunLoopRun + 97
6 com.apple.iTunes 0x0000000106cb7403 0x106c9c000 + 111619
7 com.apple.iTunes 0x0000000106ca108d 0x106c9c000 + 20621
8 libsystem_pthread.dylib 0x00007fff8c036899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c03672a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c03afc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff91a18a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91a17d18 mach_msg + 64
2 com.apple.iTunes 0x0000000106ca0483 0x106c9c000 + 17539
3 libsystem_pthread.dylib 0x00007fff8c036899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8c03672a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8c03afc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff91a18a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91a17d18 mach_msg + 64
2 com.apple.iTunes 0x0000000106ca0483 0x106c9c000 + 17539
3 libsystem_pthread.dylib 0x00007fff8c036899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8c03672a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8c03afc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff91a1ce6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8c037f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8c03afb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff77cfc310 rcx: 0x00007fff58f5cec8 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff58f5cef0 rsp: 0x00007fff58f5cec8
r8: 0x00000000fffff000 r9: 0x0000000000000093 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff8b6f9fc0 r13: 0x00007fff8b6f9f41 r14: 0x0000000000000006 r15: 0x00007fff8b6f9fa8
rip: 0x00007fff91a1c866 rfl: 0x0000000000000206 cr2: 0x00000001095ae000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x106c9c000 - 0x108346ff7 com.apple.iTunes (11.1.5 - 11.1.5) <3598851A-8792-30BD-861C-7E5BC8C141B1> /Applications/iTunes.app/Contents/MacOS/iTunes
0x108723000 - 0x1087a3ff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <2709E6B0-39E2-3D75-92E3-E9F27C307C4A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x1087e6000 - 0x108811ff7 com.apple.avfoundationcf (2.0 - 138.1) <AB1DD559-FD70-39FE-8AE1-632CCA8040A2> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x10884d000 - 0x108b6bfe7 com.apple.iad.iAdCore (1.0 - 1) <9E8CC242-A900-3BD1-B044-F07F592B9B3D> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x108c37000 - 0x108c3bfff com.apple.agl (3.2.3 - AGL-3.2.3) <1B85306F-D2BF-3FE3-9915-165237B491EB> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x108c44000 - 0x108c47fff com.apple.iPod (1.7 - 20) <9B9FD104-A8EE-3884-8610-B06700AC344E> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x108c51000 - 0x108f7dff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x108fa6000 - 0x108fddff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x108ff2000 - 0x1090c8fe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x1090ec000 - 0x10912fff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x10933d000 - 0x10933fff7 com.apple.textencoding.unicode (2.6 - 2.6) <0EEF0283-1ACA-3147-89B4-B4E014BFEC52> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x109607000 - 0x10960bffd libFontRegistryUI.dylib (127) <57DE4E73-B65B-3712-9815-81018E72501A> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x1096a9000 - 0x1096adffd com.apple.audio.AppleHDAHALPlugIn (2.6.0 - 2.6.0f1) <82D2F703-F961-3298-B06F-14B772D23C7B> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x10979e000 - 0x1097a1ff7 com.apple.QuartzComposer.iTunesPlugIn (1.4 - 18) <08330444-D369-3B4F-AE16-8E48F771CEEB> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
0x109929000 - 0x10a69efff com.apple.CoreFP (2.5.16 - 2.5.16) <1C390A93-4187-37E7-8A7E-4417876F069B> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x10d618000 - 0x10d74cff7 com.apple.CoreADI (1.34.0 - 1.34.0) <33B6ECA7-680E-3517-A1C1-9785BA022516> /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI
0x10d753000 - 0x10d924fff com.apple.audio.units.Components (1.10 - 1.10) <7AB53801-51BD-347E-B267-BCF71C15C023> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
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Yes, I have tried to reinstall iTunes, with no luck.
I have tried repair diskpermissions, with no luck.
Thanks for you ideas.
Strange thing is that iTunes is working on the profile my wife is using, so maby something has happened with my iTunes library?
I am using musicmatch, så I stil have my music in the cloud.
I can see that others are having similar problem, in earlyer versions of iTune running on Snow Lion, and there are a few solutions, like removing files from Quicktime. But these folder and files does not exsist in OS-X. -
I recently changed my aol password and right after I changed, I cannot get mail. I get a a pop up block that says, Cannot Get Mail, the user name or password for AOL is incorrect, settings, OK. I go to settings as suggested but the account area is grayed out and will not let me open. Need help on how to fix this problem. I tried sync with my PC and that did not help either.
It sounds like you might need to contact Yahoo! if you aren't able to setup your email account as a new account after deleting it.
I found some links on the Yahoo! website that might help:
http://help.yahoo.com/kb/index?page=content&id=SLN4138&locale=en_US&y=PROD_MOBIL E
http://help.yahoo.com/kb/index?locale=en_US&y=PROD_MOBILE&page=content&id=SLN261 7 -
My iPhone and iPad are set up under the same account and when I try to FaceTime with the iPad or vice versa it says face time is busy and will not connect, how do I fix this
I can call my ipad with my iphone alll the time. That's how I check up on my kids at home when I"m at work. You just set up to your iphone's facetime setting with your phone number and set up your ipad's facetime settings with your apple id (in this case it's your email)
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I have photoshop elements 13 and want to remove photoshop elements 10 first. When I try to remove 10 I get error 1316 , specified account already exests and will not remove. I have windows 7
Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs -
Outlook 2010 Will Not Connect to Exchange 2007 on SBS 2008 Server
Good Morning,
I have a user who cannot connect to the exchange server on SBS 2008 with outlook 2010. When they start outlook, it shows disconnected and will not connect for a minimum of 20 minutes to an hour. Any suggestions on how to fix this would be appreciated.
I have rebuilt their profile, but that does not fix the issue.
Thank you,
Lee F.
Lee Feldman SMB ConsultantHi,
Thanks for posting in the forum.
Regarding the current issue, since you have recreated the user profile without any issue, I suspect that it’s mainly caused by the network issue. At this time, please first check the TCP/IP
configurations as Larry mentioned. Then, please also refer to the article below for details about how to troubleshoot Outlook connectivity issue.
Troubleshooting Microsoft Exchange: Outlook Connectivity Issues
http://blogs.technet.com/b/mspfe/archive/2011/04/12/troubleshooting_2d00_microsoft_2d00_exchange_2d00_outlook_2d00_connectivity_2d00_issues.aspx
Hope this helps.
Best Regards,
Andy Qi
TechNet Subscriber Support
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TechNet Subscription user and have any feedback on our support quality, please send your feedback
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My iPad Mini with retina display suddenly will not connect to the Internet. It shows full wifi bars, yet no web pages will load. My Internet is working with all other apple devices in my house. The iPad also no longer works with celluar data. I'm not sure what has happened. It was working fine a few hours ago. I have tried resetting it, ive restarted my browser etc. I tried to erase all data from my Ipad but I can't do that because it needs to sign into my Apple ID and use the Internet!
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Good Morning,
I just did a software update on my phone (finally) last night and now my phone will not come on. It keeps showing the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYONE help me please???The phone is in restore mode and the picture is telling you what to do. Connect the phone, by cable, to iTunes in the computer you normally use for syncing, and retore the phone.
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am unable to burn any info-photo ect on to a disk. I have a 27" I mac mid 2010 version. I put in a disk, hit burn, it runs for about 3 mins and ejects the disk sayiny there was an error with the drive and will not restart.
The optical drive has probably failed. It's a fairly common thing with these slim SuperDrives. Does it read any discs you put into it? You can try resetting the SMC and pram but I'll be surprised if it helps.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on
Resetting PRAM and NVRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys. -
OXS server 3 with mavericks, it will not load up the assistant with open directory and will not allow me to use old opeopen directory and will not allow me to use old open directory it was not a clean install just upgrade. any help or advise appreciated as i really need the server.
I wonder if the disk being referred to is actually your iPod which is not plugged in. Maybe something has stuck thinking the iPod should be there.
Try completely removing all the iTunes related programs according to this method.
http://support.apple.com/kb/HT1923
Restart you PC and see if startup improves.
If it doesn't improve you need to consider the possibility that there is something else going on.
If The problem goes away, hopefully a fresh install will be OK. -
Trying to sync .mov and .mp4 and get an error saying it is not compatible with iPad 2 and will not copy. Itunes will not even copy the files to give me a chance to work with them on the iPad.
highlight the file and go to iTune menu ADVANCED and select create iPad or AppleTV version.
-
Iphone6 with 8.1.1 will not connect to wi-fi or mobile provider
my iphone6 os8.1.1 will not connect to wi-fi or mobile provider.
That's not much to go on. Did it ever connect? What troubleshooting have you done? Does it connect to all WiFi networks except one (your home network, perhaps), or does it fail to connect to any WiFi network? Do other networks show in the list if you go to Settings/WiFi?
Start with Settings/General/Reset - Reset Network Settings, which is the only setting in common to both WiFi and cellular. -
Subcircuit pins do not align with grid and will not connect
I have two identical subcircuit symbols. One is just fine, but the other has pins that do not align with the MS grid, and one that will not even connect. MS12.0.0.
This one is fine:
This one pins are off grid. The circled one will not connect.
Solved!
Go to Solution.Hi,
I have been experimenting a bit with this. One thing you can try is open the Symbol Editor, select the pin which is not connecting and then from the spreadsheet view, change the Shape to Zero-length Pin. Then try to see if you can connect the pin in the design. It will not appear as a line but you should still be able to connect to it.
If this does not work, you can open a service request and we can try to see how to resolve the issue.
Hope this helps.
Regards,
Tayyab R,
National Instruments. -
Applescript Studio app crashes with link error (dyld) image not found
I've built a small Applescript studio app that works fine on the development machine but when I run it on other machines it crashes with a dyld error, specifically:
Link (dyld) error:
Library not loaded: /System/Library/PrivateFrameworks/ZeroLink.framework/Versions/A/ZeroLink
Referenced from: /Volumes/Discover Your Mac Spotlight movie/Table of Contents Viewer.app/Contents/MacOS/Table of Contents Viewer
Reason: image not found
Does any one know why this happens and how I can fix it?
Thanks very much in advance...
iMac G5 20 Mac OS X (10.4.2)Rick,
looks like you built the application in "Development" mode - switch the build style to "Deployment" and most probably things will be fine in the other machine.
Andreas
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