Outlook 2013 Message Recall failure loop!

Hello Everyone,
Yesterday my colleague has sent email by mistake after that she use recall feature in outlook 2013 with option "Tell me if recall succeeds or fails for each recipient".
Now her email receive a lot of notifications every minutes that show
" Message Recall Failure: Recall:
cannot be recalled on 1/17/2015 4:25 PM. "
My email client is Outlook 2013 and My company email is integrated with Google mail. Not using Exchange Server.
Please kindly help advise me about to stop this notification.
Best Regards,
Chinda Sam

Hi,
The recall feature requires users to use Exchange Server, as you are not using Exchange, you should not try any message recalls.
Some other email service may also support the recall feature, but you need to confirm with Gmail though.
You can switch Outlook to Work Offline, delete the sent message and all the failure messages, then switch from "Work Offline" to normal mode, check the result again.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Message recall failure

we are facing issue while recalling message in outlook while recalling sometime message get recalled successfully from some mail box and some time its give recall failure in other few mail box user and all are using ms outlook 2010 or 2013 please advice
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Hi,
Exchange can't guarantee the recall successful 100%. Since any of the following situations can lead it to failure.
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Outlook 2013 messages removed from inbox

I am using a local installed copy of Outlook 2013 with Office 365 online as the exchange. As messages come into the inbox, they only remain there for only several seconds and then are removed. I have checked all rules and message views. I have tried recreating
the account and a new .ost but it starts doing it again only after a short time. If I check the "View on server" button under the Folder tab, the missing messages are there, obviously since I am viewing the online folder. I have noticed the sync
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Any help is much appreciated!
16:43:48 Synchronizer Version 15.0.4631
16:43:48 Synchronizing Mailbox 'John Doe'
16:43:48 Synchronizing local changes in folder 'Local Failures'
16:43:48 Uploading to server '[email protected]'
16:43:48 Error synchronizing message ''
16:43:48        [80004005-501-80004005-324]
16:43:48        The client operation failed.
16:43:48        Microsoft Exchange Information Store
16:43:48        For more information on this failure, click the URL below:
16:43:48        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:48 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:49 Error synchronizing message ''
16:43:49        [80004005-501-80004005-324]
16:43:49        The client operation failed.
16:43:49        Microsoft Exchange Information Store
16:43:49        For more information on this failure, click the URL below:
16:43:49        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:49 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:49 Error synchronizing message ''
16:43:49        [80004005-501-80004005-324]
16:43:49        The client operation failed.
16:43:49        Microsoft Exchange Information Store
16:43:49        For more information on this failure, click the URL below:
16:43:49        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:49 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:49 Error synchronizing message ''
16:43:49        [80004005-501-80004005-324]
16:43:49        The client operation failed.
16:43:49        Microsoft Exchange Information Store
16:43:49        For more information on this failure, click the URL below:
16:43:49        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:49 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:50 Error synchronizing message ''
16:43:50        [80004005-501-80004005-324]
16:43:50        The client operation failed.
16:43:50        Microsoft Exchange Information Store
16:43:50        For more information on this failure, click the URL below:
16:43:50        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:50 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:50 Error synchronizing message ''
16:43:50        [80004005-501-80004005-324]
16:43:50        The client operation failed.
16:43:50        Microsoft Exchange Information Store
16:43:50        For more information on this failure, click the URL below:
16:43:50        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:50 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:50 Error synchronizing message ''
16:43:50        [80004005-501-80004005-324]
16:43:50        The client operation failed.
16:43:50        Microsoft Exchange Information Store
16:43:50        For more information on this failure, click the URL below:
16:43:50        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:50 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:51 Error synchronizing message ''
16:43:51        [80004005-501-80004005-324]
16:43:51        The client operation failed.
16:43:51        Microsoft Exchange Information Store
16:43:51        For more information on this failure, click the URL below:
16:43:51        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:51 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:51 Error synchronizing message ''
16:43:51        [80004005-501-80004005-324]
16:43:51        The client operation failed.
16:43:51        Microsoft Exchange Information Store
16:43:51        For more information on this failure, click the URL below:
16:43:51        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:51 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:51 Error synchronizing message ''
16:43:51        [80004005-501-80004005-324]
16:43:51        The client operation failed.
16:43:51        Microsoft Exchange Information Store
16:43:51        For more information on this failure, click the URL below:
16:43:51        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:51 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:52 Error synchronizing message ''
16:43:52        [80004005-501-80004005-324]
16:43:52        The client operation failed.
16:43:52        Microsoft Exchange Information Store
16:43:52        For more information on this failure, click the URL below:
16:43:52        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:52 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:52 Error synchronizing message ''
16:43:52        [80004005-501-80004005-324]
16:43:52        The client operation failed.
16:43:52        Microsoft Exchange Information Store
16:43:52        For more information on this failure, click the URL below:
16:43:52        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:52 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:52 Error synchronizing message ''
16:43:52        [80004005-501-80004005-324]
16:43:52        The client operation failed.
16:43:52        Microsoft Exchange Information Store
16:43:52        For more information on this failure, click the URL below:
16:43:52        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:52 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:53 Error synchronizing message ''
16:43:53        [80004005-501-80004005-324]
16:43:53        The client operation failed.
16:43:53        Microsoft Exchange Information Store
16:43:53        For more information on this failure, click the URL below:
16:43:53        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:53 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:53 Error synchronizing message ''
16:43:53        [80004005-501-80004005-324]
16:43:53        The client operation failed.
16:43:53        Microsoft Exchange Information Store
16:43:53        For more information on this failure, click the URL below:
16:43:53        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:53 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:53 Error synchronizing message ''
16:43:53        [80004005-501-80004005-324]
16:43:53        The client operation failed.
16:43:53        Microsoft Exchange Information Store
16:43:53        For more information on this failure, click the URL below:
16:43:53        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:53 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:54 Error synchronizing message ''
16:43:54        [80004005-501-80004005-324]
16:43:54        The client operation failed.
16:43:54        Microsoft Exchange Information Store
16:43:54        For more information on this failure, click the URL below:
16:43:54        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:54 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:54 Error synchronizing message ''
16:43:54        [80004005-501-80004005-324]
16:43:54        The client operation failed.
16:43:54        Microsoft Exchange Information Store
16:43:54        For more information on this failure, click the URL below:
16:43:54        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:54 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:54 Error synchronizing message ''
16:43:54        [80004005-501-80004005-324]
16:43:54        The client operation failed.
16:43:54        Microsoft Exchange Information Store
16:43:54        For more information on this failure, click the URL below:
16:43:54        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:54 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:55 Error synchronizing message ''
16:43:55        [80004005-501-80004005-324]
16:43:55        The client operation failed.
16:43:55        Microsoft Exchange Information Store
16:43:55        For more information on this failure, click the URL below:
16:43:55        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:55 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:55 Error synchronizing message ''
16:43:55        [80004005-501-80004005-324]
16:43:55        The client operation failed.
16:43:55        Microsoft Exchange Information Store
16:43:55        For more information on this failure, click the URL below:
16:43:55        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:55 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:56 Error synchronizing message ''
16:43:56        [80004005-501-80004005-324]
16:43:56        The client operation failed.
16:43:56        Microsoft Exchange Information Store
16:43:56        For more information on this failure, click the URL below:
16:43:56        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:56 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:56 Error synchronizing message ''
16:43:56        [80004005-501-80004005-324]
16:43:56        The client operation failed.
16:43:56        Microsoft Exchange Information Store
16:43:56        For more information on this failure, click the URL below:
16:43:56        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:56 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:56 Error synchronizing message ''
16:43:56        [80004005-501-80004005-324]
16:43:56        The client operation failed.
16:43:56        Microsoft Exchange Information Store
16:43:56        For more information on this failure, click the URL below:
16:43:56        http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-324
16:43:56 Moved a message that failed synchronization to 'Local Failures'. Message subject -> ''. You can view this message in your offline folder only.
16:43:57 Done

Hi,
Please close Outlook and only use Outlook Web App (OWA) to receive messages to check whether the issue also happens in OWA. If the issue doesn't happen in OWA but only in Outlook client, please start Outlook in safe mode to check whether the issue persists:
Click Start > Run > type Outlook.exe /safe and enter
If the issue continues in Outlook safe mode, we can consider to configure this Office 365 account in another computer to check whether the issue can be reproduced.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 messages send but are still showing in the Outbox

Hi,
For the last month or so I've noticed on my personal PC that when I reply to email in Outlook 2013 the replies send but they also remain in my Outbox. This is a super confusing and annoying phenomenon.
Our environment is Exchange, I am online when sending (not using cached exchange mode/whatever).
Can anyone provide any insight into what is happening?
I'm considering switching back to Outlook 2010.

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Office 365 - Outlook 2013 - Messages constantly get stuck in Outbox

We are using McAfee web filtering devices, where I have the option of scanning SSL traffic, I know and understand the SSL technology but still have a question in my mind, so it is better to get some suggestions.
Any suggestions will be highly appreciated.

العملاق للصيانة بمصر
اكبر مركز صيانة بيكو
35699066 || 01023140280 || 35710008
01154008110 ||01223179993
توكيل بيكو ، توكيل بيكو ، توكيل بيكو ، توكيل بيكو
توكيل بيكو ، توكيل بيكو ، توكيل بيكو ، توكيل بيكو
توكيل بيكو ، توكيل بيكو، توكيل بيكو ، توكيل بيكو
صيانة بيكو ، صيانة بيكو ، صيانة بيكو ، صيانة بيكو ،
نبذه عن تاريخ الشركة :
رائدون فى صيانة الاجهزة المنزلية جميع الماركات ( ثلاجات نوفرست _ غسالات فول اتومتيك _غسالات اطباق _ تكيفات _ ايس ميكر _ ديب فريزر نوفرست _دراير _ نشافة_ غسالات هيفى ديوتى _ غسالات باب امامى _لاندرى _ مجفف
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Outlook 2013: Cannot sign or encrypt messages

I've done clean install of Windows 8.1 and forgot to copy my certificate. Luckily I have offsite backup so I imported the certificate into path
"Certificates\Personal\Certificates" in MMC console (under my user account as well as computer account).
But I cannot sign or encrypt messages in Outlook 2013. Outlook says "Outlook had problems encrypting this message because the following recipients had missing or invalid certificates (my e-mail address here)".
Moreover I cannot see incoming encrypted messages, Outlook says "Sorry, we're having trouble opening this item. This could be temporary, but if you see it again you might want to restart Outlook. Your Digital ID name cannot be found by the underlying
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I checked E-mail Security in Trust Center and everything seems to be OK, my certificate/DigitalID is installed, enabled and valid. I also have imported colleague's valid certificate in
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I have Audit Failure in Event Log which says:
Cryptographic operation.
Subject:
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Account Name: username
Account Domain: homepc
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Algorithm Name: RSA
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Cryptographic Operation:
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Hi,
Please try to perform the following steps:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
1. Win + R, type regedit, and then click
OK.
2. Locate the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Security
3. If a Security registry key does not exist, create a new key. To do this, follow these steps:
a. Click the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook
b. On the Edit menu, point to New, and then click
Key.
c. Type Security, and then press ENTER.
4. Right-click the Security key, click New, and then click
DWORD Value.
5. Type SupressNameChecks, and then press ENTER.
6. On the Edit menu, click Modify.
7. Type 1, and then click OK.
8. On the Registry menu, click Exit.
Regards,
Melon Chen
TechNet Community Support

Since switching to Firefox this week, when I click on a hyperlink in an e-mail in Outlook, I get this message, "General failure. An error occurred in sending the command to the application." It doesn't open a new window or do anything.

Since switching to Firefox this week, when I click on a hyperlink in an e-mail in Outlook, I get this message, "General failure. An error occurred in sending the command to the application." It doesn't open a new window or do anything. Any work around to fix this?

See this lnk for a fix, it worked for me!
http://www.pcworld.com/article/200103/fix_outlook_general_failure_error_for_email_links.html

Sent messages aren't saved in the Sent Items folder in Outlook 2013

When we send a message in Outlook 2013, a copy of the message should be saved in the Sent Items folder by default. If Outlook doesn’t save a copy of the sent message, it may be caused by any one of the following
reasons:
The “Save copies of messages in the Sent Items folder”
option in Outlook is disabled.
The save location for sent messages was changed to another folder.
There is a custom view set on Sent Items folder, or the view on
Sent Items is corrupt.
Outlook Data File may be damaged.
To resolve the issue, use the appropriate method for your situation.
Enable the Save copies of messages in the Sent Items folder
option
To configure Outlook 2013 to save copies of your sent messages in the Sent Items folder, please follow these steps:
1. Click File tab > Options.
2. Click Mail on the left pane.
3. Scroll to the Save Messages section, select the check box before “Save copies of messages in the Sent Items folder”.
4. Click OK.
If it is the replying message that is not saving to the Sent Items folder, we need to disable the “When replying to a message that is not in the Inbox, save the reply in the same folder” option in the location mentioned above.
If you’re using an IMAP account, please also make sure you didn’t select the “Do not save copies of sent items” in Account Settings. To check this, Please refer to the following steps:
1. In Outlook, click File tab > Info.
2. Click Account Settings > Account Settings, and then double-click your IMAP account to open the
Change Account wizard.
3. Click More Settings button.
4. Under Sent Items heading, clear the check box before “Do not save copies of sent items”.
5. Click OK and click Next to complete the configuration.
Make sure there is no rule or anything else to redirect sent messages to other folders
To check if it is caused by Outlook rules, please follow these steps:
1. In Outlook 2013, click Home tab.
2. Click Rules > Manage Rules & Alerts.
3. In the rules list, check if there is any rule that applied to the sent messages may cause this issue.
In addition, some rules may be corrupt or hidden and we cannot see them from the rules list. We need to use the MFCMAPI tool to find and delete the corrupt/hidden rules. To do this, we can use the following steps:
1. Download MFCMAPI tool from: http://mfcmapi.codeplex.com/
2. Start MFCMAPI tool.
3. Click Session menu >
Logon, select the Outlook profile you are using and click OK.
4. Double-click the mailbox that contains the inbox rules that you want to delete.
5. A new window will open. In the new window, expand
Root Container or Root – Mailbox, and then expand
Top of Information Store or IPM_SUBTREE.
6. Right click on Inbox and select
Open associated contents table.
7. In the Inbox window, locate and then right-click the items that have the
IPM.Rule.Message message class, and then click Delete Message.
To identify a specific rule, you’ll have to select the rule in the top pane in MFCMAPI and then scroll down in the lower pane and look at the
Property name(s) column. Find the ptagRuleMsgName property name and check the value against the rule name you were trying to delete in Outlook.
8. In the Delete Item dialog, select
DELETE_HARD_DELETE from the Deletion Style drop-down menu.
9. Click OK.
Reset the view settings on Sent Items folder
If you accidently changed the view settings on Sent Items folder, this may cause some sent messages not visible in the folder. To check if you’ve set any view settings on Sent Items folder, please follow:
1. In Outlook, select Sent Items folder.
2. Click View tab from the Ribbon.
3. Click View Settings button. If you notice the
Reset Current View button is clickable, it means the view settings for Sent Items have been changed before.
4. Click the Reset Current View button and then check the Sent Items folder again.
Scan and repair the Outlook Data File
To repair the .pst file, please follow:
1. Find and start the Inbox Repair Tool in the following path:
For Outlook 2013 on a 32-bit version of Windows:
<disk drive>\Program Files\Microsoft Office 15\root\office15
For Outlook 2013 on a 64-bit version of Windows:
<disk drive>\Program Files(x86)\Microsoft Office 15\root\office15
2. In the Inbox Repair tool, click Browse to locate the PST file by using the Windows file system.
3. Click Start.
4. After the analysis scan has completed, it will present you with a scanning report and options for the next step. Click Repair button.
To repair the .ost file, since this type of data file is a copy of information saved on your mail server, we can just delete the OST file and restart Outlook to re-create a new one.
For more information about repair Outlook data files, please refer to this article:
Repair Outlook Data Files (.pst and .ost).
If you have any comments on this topic, please feel free to post here.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Same problem here, connecting to a Groupwise (not latest) server. Whenever Mail.app 3 tries to upload/save a new messsage to the server, it would not save and completely lose the message!
I found slightly more information by turning off the "Save to server" option for Sent and Drafts, created a new message that I saved as draft, and then tried to manually move items to the Drafts or Sent folder on the IMAP server.
The error I received was: The message <message> could not be moved to the mailbox <mailbox>-<account>. The IMAP command "APPEND" (to <mailbox>) failed with server error: APPEND NotJunk.
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Outlook 2013: I can't find the folder where a message is stored

In old versions of Outlook I could right click and go to the properties of the message to see what folder it is in, but that seems to be missing in Outlook 2013. Anyone know how I can enable this functionality?
Thanks!

The "In folder" field can be added to the view or you can look on the File tab, next to the Move to Folder command to see the folder name, but if you need to see the path to the folder, can pull it up from the Advanced Search dialog - open the message, press
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Find the Outlook folder
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Can not delete encrypted message in outlook 2013

I have outlook 2013 connected to our internal exchange server 2013. We have Microsoft Certificate Authority (Active Directory Certificate Service) Server in our company. All users have User Certificate for sign and encrypt email. I received many encrypted
message from other user in my company but I can not delete these message. when I was try to delete these message I receive "Unknown Error".

Hi,
For Encrypted emails, try Shift+Delete and choose Yes.
Regards,
Melon Chen
TechNet Community Support

How to edit a text message received in Outlook 2013?

I have a user who has configured his phone to automatically forward text messages to his Exchange account. When he opens the message in Outlook 2013 he'd like to be able to edit the message like he was accustomed to do in Outlook 2003.
For a normal message, of course, he could click on Actions, Edit Message and start editing. For the text message (SMS) though, the Actions button does not show up. (Outlook may be using a different form for text messages?)
Forwarding the message to himself is not an acceptable workaround.
Asking users to send messages to his email address instead of his text message phone number is not an acceptable workaround.
Is it possible to edit a text message in Outlook 2013 or would we have to move to an older version of Outlook?

Hi,
Let’s begin with the answer in the following thread:
http://social.technet.microsoft.com/Forums/office/en-US/cc895374-fef6-4255-b3f9-393ca17f0553/outlook-2013-wont-send-sms-texts?forum=outlook
“They removed SMS support from Outlook 2013 because of low use.”
Thus, it’s by design that there is no option to edit the SMS message in Outlook 2013.
To confirm it , you’re welcomed to post the question on our Office forum:
https://social.technet.microsoft.com/Forums/office/en-US/home
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

Messages stuck in Outbox until restart on Outlook 2013

hi,
We are experiencing issues with Outlook 2013 on an onpremise Exchange 2013 system.
the issue only affects users with Outlook 2013 and messages queue up in the outbox until we restart Outlook. 2010 users are fine.
The article http://support.microsoft.com/kb/2862523 describes the issue exactly but i wanted to know if anyone has fixed this issue without disabling SPI on the firewall. The article says it is a temporary workaround as it puts the clients at risk and
the last update was July 2014.
Microsoft have already verified the on premise Exchange setup as we opened a call with the Exchange team before we discovered the article.
sg

Hi Yoshi,
1. Would you please let me know whether your customer has same scenarios described by the KB (Move Sent Items from OST to local PST file) when the issue occurs?
2. Whether the issue always occurs and can be reproduced? If the issue can be reproduced, please let me know the steps which reproduced the issue
3. If the issue can always be reproduced, please let me know whether the issue occurs if you use OWA to send email or use Outlook Online Mode to send email.
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TechNet Subscriber Support in forum
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How to get Outlook 2013 to display server response messages

I'm testing the AV scanner on my email server. The test is to send the eicar test virus and see if the server catches it. I can see in my server logs that the messages has been rejected "as containing the eicar test virus," but Outlook
2013 is just telling me that the recipient address is bad. Outlook is not displaying the actual bounce message. It is much like the "Friendly Internet Explorer error messages." They aren't always right as they look at the response
code and not the actual message.
Google has failed me on this one.
I have Outlook 2007 and it does actually give me the message:
550 5.7.1 Your email was rejected. It scanned positive for Eicar-Test-Signature.
But 2013 says:
The recipient has been deleted or has no e-mail address.
I think I had to change the setting somewhere in 2007, but I cannot find it. Google keeps finding other messages. Any clue how to fix?
Thanks

Hi,
I notice that you have not configured Load Balance for the CASes, I want to know whether all Outlook Clients in both 2 locations connect to Exchange 2013 server via CAS-1.
If all clients connect to Exchange 2013 server via CAS-1, please check whether the
AutodiscoverServiceInternalUri Parameter set to the CAS-1 URL. Please run following command to check:
Set-ClientAccessServer
-identity <servername> | fl
I suggest configure Load Balance for the CASes.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Incoming Emails with Blank message body in Outlook 2013 and 2010

Dear TechNet
Why Some of the incoming message we received in Outlook are displayed with blank message body but same message when viewed from Internet browser web client or in Blackberry device message body is viewable and also same message is viewable
in outlook ver 2003 , 2007, 2010 ( without service pack1)
Above problem of incoming email message with blank message body we are facing to users with outlook2013 and outlook 2010 (with sp1) and when the sender of the email is using Lotus Notes Client ver 8.5.3
Request you kindly suggest any setting need to be done in outlook or windows registry to resolve the email messages with blank body.
Thanks in Advance ............................
Regards,
Jayesh
Mob : 09819375673

This is commonly seen with an Outlook add-in, such as the AVG add-in. I just ran into it again today. I removed AVG and enabled Windows Defender on a Win8 laptop with Outlook 2013, and that took care of the issue. If you must use AVG, you can disable the
add-in and then test new emails.
To disable the AVG add-in, this is one method:
Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry.
(https://support.microsoft.com/kb/322756/ )
in case problems occur.
To resolve this problem, follow these steps to disable the Avgoutlook.Addin add-in. If the problem is , we recommend that you contact the vendor of the add-in to ask about an updated version of the add-in.
Exit Microsoft Outlook if it is running.
Start Registry Editor.
In Windows 8
Press the Windows logo key+R, type regedit in the Open box, and then press Enter.
In Windows 7, 8 or Windows Vista
Click Start, type regedit in the Start Search box, and then press Enter.
Locate and then select the following registry subkey, depending on the type of Office and Windows installations that you have.
32-bit Office plus 32-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
64-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
32-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
Right-click the LoadBehavior value, and then click Modify.
Change the Value Data value to 0, and then click
OK.
Start Microsoft Outlook.
Note To re-enable this add-in in Outlook, change the LoadBehavior value to
3.

MS Outlook 2013 Error message "The microsoft exchange administrator had made a change that requires you to quit and restart outlook"

I am currently running 2 HP Servers, SAN Storage. I have Exchange 2013 installed and MS Outlook 2013 randomly appears with the message
"The Microsoft exchange administrator has made a change that requires you to quit and restart outlook" It is happening very frequently and is appearing every few seconds on a lot of users.

Hi WeeMac22,
If you migrated from Exchange 2010 to Exchange 2013, I found a KB for your reference:
Outlook 2013 cannot connect after an Exchange Server 2010 mailbox is moved to Exchange Server 2013
http://support.microsoft.com/kb/2934750/en-us
If not, I suggest using OWA to verify whether this issue remains.
1. If everything works well in OWA, it seems an issue on the Outlook client side.
I suggest run Outlook under safe mode to avoid some AVs and add-ins.
I suggest re-create profile to refresh the caches.
I suggest re-install the Outlook if all methods above not working.
2. If this issue remains in OWA, please verify whether all users on the Exchange 2013 have this isse.
If only one user has this issue, I suggest create a test user to check whether the test user has this issue.
If the test user works well, I suggest try to re-create the specific user account.
Please make a full back up before re-creating.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2013 Message Recall failure loop!

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