Outlook 2013 not caching secondary mailbox

Hi, We are using Outlook 2013 and it appears that when adding a secondary mailbox through Account Settings --> Change --> More settings --> Advanced tab -->
Add, it does not cache the secondary mailbox. This results in access to that mailbox and calendars being really slow.<o:p></o:p>
The user previously had Outlook 2010 and it was working fine. I have made sure that all the cached mode options are enabled but the secondary mailbox
still shows as 'Online.'
Thanks

Hi,
The slow access may be caused by too many shared folders in the secondary mailbox. The following KB is a detailed analysis about this performance problem:
Performance problems when you try to access folders in a secondary mailbox in Outlook
http://support.microsoft.com/kb/2297543/en-us
Hope it helps.
Thanks,
Winnie Liang
TechNet Community Support

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