Outlook 2013 not responding upon startup
Good day
We have a client that is running Windows Multipoint server on a Dell server, the remote users connected to the server can not open Outlook 2013, when they try open Outlook 2013 it would crash and state that Outlook can not open at this time please try again
later.
Please advise on what to do to solve this matter.
Thank you in advance.
Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support
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Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
If you are using a POP3 email account with an Exchange server account configured in the same profile, this issue may happen because the
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My email is run on a third party Exchange Server and they believe it is a MS problem. Any thoughts on what I need to update, etc?Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
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Outlook 2013 Not Responding and Offline Address Book Issues with Office 365
Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ? -
Outlook 2013 'Not responding' errors
Hi,
I'm looking for someone who can help me with an issue that's been the been of my existence for the last couple of weeks/months. I tried every suggestion the Internet has to offer and I'm kinda at the end of my rope here.
On a couple of our workstation we are experiencing serious problems with outlook 2013. The users who use outlook extensively (administrative and management) get 'not responding' messages at random intervals. This can occour when typing a mail, navigating
in Outlook,...
Most problems occur when working in the calendar ans when planning appointments in calendars of other user.
They all use Windows 7 pro 64b laptops that are no older then a year. When they used outlook 2010 none of them experienced any problems.
Here's a summation of what i tried already
- Reinstall office
- Reinstall OS
- Replace laptop
- Latest Update
- Disable all COM-addins (in outlook and in registry on all levels)
- Disable hardware acceleration (in outlook and registry)
- Ran the Outlook FIXIT tool
- Ran OFFCAT
None of the diagnostic tools i used reveal any critical errors.
When i check the log, there is an error but it doesn't reveal any info as to what caused it.
System
Provider
[ Name]
Application Hang
EventID
1002
[ Qualifiers]
0
Level
2
Task
101
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2/7/2014T07:50:22.000000000Z
EventRecordID
9259
Channel
Application
Computer
TENLT027.TENGROUP.local
Security
EventData
OUTLOOK.EXE
15.0.4551.1511
201c
01cf23d7c1847530
16
C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
76519cf1-8fcc-11e3-a18a-8056f2cf00b5
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..
Any help would be appreciated cause our management is starting to lose there patience and i have no idea what more i can try.
Regards,
BrechtHi,
Which account type are you using? If you are using Exchange server account, please swtich the online/cache Exchange mode to check the result
Please also check if the Outlook data file size exceed the limit? If so, it may cause some unexpected behavior. Please refer to the following KB article to change the data file size limit:
http://support.microsoft.com/kb/832925/en-us
In addition, please have a look at this KB article and try the troubleshooting steps regarding Outlook crash.
http://support.microsoft.com/kb/2632425/en-us
Regards,
Steve Fan
TechNet Community Support -
We have a server running Exchange 2010 within an AD Domain.
A domain client machine installed with Office Pro Plus 2013 running Windows 7 Professional 64-bit.
When opening Outlook 2013 the application automatically enters the "not responding" state.
I've tried the following:
> Creating a new mail profile
> Repairing Office through Programs & Feautures
> Clean install of Office 2013
Anybody care to elaborate and give me a clue? We have a machine in the same room on the same set-up which is not experiencing these issues.
HELP!!Hi,
Also have a look at this KB article which listed the detailed steps to troubleshoot Outlook crash:
http://support.microsoft.com/kb/2632425
If the problem still persists, please use the Event Viewer tool and provide us more information about the Outlook crash. See:
http://windows.microsoft.com/en-in/windows/open-event-viewer#1TC=windows-7
http://www.msoutlook.info/question/317
Regards,
Steve Fan
TechNet Community Support -
Itunes not responding upon startup - but then it starts up.
I recently installed a 500GB HD in my first generation macbook, and proceeded to transfer my audio library off an external, onto my computer. I had some issues with 'dead links' (itunes would import all but one song out of an album, for example) but I was able to solve that problem thanks to genius playlists and itunes track CPR.
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Open Disk Utility, in the Utilities folder in the Applications folder.
Select your disk, and click First Aid.Click Verify Disk.
If the disk needs repairs, do one ofthe following:
Insert your Mac OS X Install disc in your computer’s optical drive or an optical drive connected to your computer, and then restart your computer. When you hear the startup tone, hold down the C key until you see the progress indicator, which looks like a spinning gear. Follow the onscreen instructions until the menu bar appears with the Utilities menu in it, choose Utilities > Disk Utility, click First Aid, and then click Verify. If DU reports errors, click Repair. When Disk Utility is finished, from the Menu Bar, select Utilities/Startup Disk. Click MacintoshHD and click Restart.
Or you could boot in Safe Mode:
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Shut down your computer and wait 10 seconds.
Press the power button.
Immediately after you hear the startup tone, hold down the Shift key.
You should press the Shift key as soon as possible after your hear the startup tone, but not before.
Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).
To leave safe mode, restart the computer normally without holding down any keys during startup.
Carolyn -
Illustrator goes to not responding upon startup
This problem started with CS3.3 and now is very much a problem in CS4. When a user logs in to the network and uses their network home illustrator fails to launch. It does not matter if it is a new user that has never logged into the system or one that has been using the server for years. When logging in as a local user illustrator runs fine. I have applied patches till I am blue. I feel that the issue is related to Acrobat 9.x rather than Illustrator. Please help I have many students who will be disappointed if I don't find a solution for this.
Many Thanks in advance
RCI would say you have perhaps a font cache problem but do not know what font management application you use and if it is capable of cleaning out the data bases.
If this started happening a while back you should have had you IT cleanup the network preferences, most people I think would not use Illustrator over a network as it is easy for the network to pass unwanted cache issues to Illustrator.
I would suspect a font or font(s) or font cache(s).
there is a utility called Cocktail that can clean out the cache files and the font databases but I do not know if can do so for a network and I suspect you are on a Windows server. -
Photoshop CC 2014 is not responding at startup on MAC OS X 10.9.5
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My Photoshop CC 2014 is not responding at startup.
I have the color wheel.
It never works since I download it.
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StéphaneI would then look at Folder Permissions:
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Microsoft outlook are not responding
Dear Sir,
we have purchase microsoft office 2013 & install ms office standard 2007 in out PC, last four days emails are not downloaded. when repair email given error message screen shot attached for your information.
it is requested to please check the error and resolve the isssue asap.
we are very grateful to you
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M-9711474940Hi
As per the information and details provided by you, Microsoft Outlook is not responding, please follow these steps to solve this issue: -
This issue may occur for one or more of the following reasons: -
You have not installed the latest updates.
The outlook may be in use by another process.
A previously installed add-in may be interfering with Outlook.
Your mailbox may be too large.
You may need to repair your office programs.
Outlook data files may have become corrupt, or damaged.
Antivirus software may be outdated, or conflicting with Outlook.
Your user profile may be have become corrupt.
Another program may be conflicting with Outlook.
Open Outlook in safe mode.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G -
MacBook Pro 2010: Flashing folder w/? on not responding to startup keys & I'm trying to install a new hard drive, can anyone help?
Thanks. It started up com that disk but when I went to install it had an error message (didn't get to write out what it said). So I attempted to restore from time machine but it said there was no space, even though it's a new (replacement under warranty) HGST 1TB HD, so I did what I think was right and tried to partition the disk but it now says 'Partition faild...POSIX report...cannot allocate memory'. im not sure what to do, and I'm trying to remember how the previous hd was installed and formatted for use but that was over a year ago now. Should have erased the hd first or something?
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Outlook 2013 not connect with Exchange server 2013 in internal network
Hello All,
I Have two Exchange server 2013 in our environment. Both server install mailbox and CAS role. After configure exchange server 2013, Outlook 2013 not connect in internal network. I have configure outlook manually. i tried by using the suggestion from blog
but not work. Outlook show that Server cannot connect/ server name could not be resolved. in outlook setting i also put exchange proxy setting. In exchange admin center i have changed the OWA, OAB, Auto discover name. But still not work.
I know that outlook can be connect from external by using ssl certificate and publish outlook anywhere but i did my configure from internal network.
Can you please suggest as soon as possible.
Thanks,
ParvezHi,
Firstly, I’d like to explain, same with external users, internal users use Outlook Anywhere to connect with Exchange server and use Autodiscover get all settings.
Thus, let’s try the following resolutions:
1. run the following command: get-clientaccessservice |fl autodiscoverserviceinternaluri
2. check if the host name in the above URL is in the DNS server and there is a DNS entry about the host name points to the proper IP address.
3. Check if the above host name is in your certificate.
Thanks,
Angela
Angela Shi
TechNet Community Support -
Keyboard Backlight not responding at startup or after awakening.
The keyboard backlight on my MacBook Pro does not work upon startup or upon awakening. Even when I cover both of the speakers it fails to turn on. I have to press F10 and then it lights up but, it lights to the first bar. Not where I had it before it went to sleep. Is an body else having this problem?
Make sure the keyboard is set to automatically illuminate in the Keyboard & Mouse System Preference.
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Outlook 2013 not warning of oversized email
We have a 10MB limit for emails on our server. We host but not on an Exchange server. I have a few Users who are NOT getting the warning that their email message is over the limit from Outlook. Outlook sends the email instead of placing the email in the
Outbox and the User assumes the message is gone. The server actually deletes the email but the User still doesn't know that. Any ideas why Outlook is not warning with the prompt?Hi jpwesty55,
Might be these given links can help you more:
http://arstechnica.com/civis/viewtopic.php?f=17&t=1115668
http://social.technet.microsoft.com/Forums/en-US/a2f1e34c-8a3e-4ae3-9903-c3c68fbddb3a/outlook-2013-not-warning-of-oversized-email?forum=outlook
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent -
Excel 2013 not responding when doing refresh all for enbedded quires.
System:
Windows 8.1
Intel I7 620 CPU
12 GB ram
Office 2013
Issue 1:
I have a excel file with 29 data from WEB quires. These are quires for stock data and the only difference in them is the ticker symbol. When I request a refresh all Excel goes into a not-responding mode and I have to quit the program to stop it. This same
file ran OK in Excel 2010. I have the data on sheet one and about half the quires on sheet 2 and the remaining quires on sheet 3. Each quire downloads data a small table and cells in sheet one reference cells in sheet two and three. Two cells are accessed
from each table. I had a Microsoft support person on the line today and she had me repair office, which didn't help. I removed Sheet 2 and Sheet 3 and redid all the quires and that didn't help. Each quire can be refreshed individually.
I also have a laptop with Office 2013 and Excel has the same problem with the same file.
Issue 2:
Each row holds information about a given stock and gets current stock price and dividend percent from its quire table. The stock price comes from column A and the dividend percent come from column C two rows below the row the price is in. Every
time a do a refresh the cell that references the data in Column C comes from two rows below the row it should come from. This does not happen for every stock only some of them. The reference to the data from the A column is always correct. This problem was
happening in Excel 2010 too.Hi,
To your first issue:
Excel 2013 not responding may be caused by some reasons. Let's do some tests to narrow down the issue:
Method 1: Verify/install the latest updates
Method 2: Start Excel in safe mode
Method 3: Investigate possible issues with add-ins
Method 4: Check whether your antivirus software is up to date or is conflicting with Excel
https://support.microsoft.com/kb/2758592/en-gb
If the issue still exists, please upload the event log in the thread, I'll do more deeply
research.
To your second issue, would you like to upload a sample of the Excel file by using SkyDrive? I want to test in my PC.
Regards,
George Zhao
TechNet Community Support
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