Outlook 2013 Not Responding Windows 8.1

I updated to 8.1 last week. Since then my Outlook (2013) will occasionally freeze. It sits at Not Responding until I close it or restart Outlook. Once it refused to send messages in my Outbox. Upon restarting Outlook the outgoing messages were lost, meaning
not in Outbox and not Sent.
My email is run on a third party Exchange Server and they believe it is a MS problem. Any thoughts on what I need to update, etc?

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

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Outlook 2013 not responding when creating a new email item in Windows 8

This issue occurs intermittently. No add-ins are running. No anti-virus programs are running. Outlook does not respond and it must be restarted. This issue also affects reply email items and forwarding email items as well.

Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
If you are using a POP3 email account with an Exchange server account configured in the same profile, this issue may happen because the
delivery folder selection is corrupt and you are referencing a nonexistent folder. To fix it, in Outlook 2013, click on the File tab >
Info > Account Settings > Account Settings > Highlight your POP account, then click Change Folder. Select a proper folder to deliver to. For more information, please refer:
http://www.slipstick.com/problems/outlook-crashes-when-you-reply-or-create-a-new-message/
If above didn't apply, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Outlook 2013 'Not responding' errors

Hi,
I'm looking for someone who can help me with an issue that's been the been of my existence for the last couple of weeks/months. I tried every suggestion the Internet has to offer and I'm kinda at the end of my rope here.
On a couple of our workstation we are experiencing serious problems with outlook 2013. The users who use outlook extensively (administrative and management) get 'not responding' messages at random intervals. This can occour when typing a mail, navigating
in Outlook,...
Most problems occur when working in the calendar ans when planning appointments in calendars of other user.
They all use Windows 7 pro 64b laptops that are no older then a year. When they used outlook 2010 none of them experienced any problems.
Here's a summation of what i tried already
- Reinstall office
- Reinstall OS
- Replace laptop
- Latest Update
- Disable all COM-addins (in outlook and in registry on all levels)
- Disable hardware acceleration (in outlook and registry)
- Ran the Outlook FIXIT tool
- Ran OFFCAT
None of the diagnostic tools i used reveal any critical errors.
When i check the log, there is an error but it doesn't reveal any info as to what caused it.
System
Provider
[ Name]
Application Hang
EventID
1002
[ Qualifiers]
0
Level
2
Task
101
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2/7/2014T07:50:22.000000000Z
EventRecordID
9259
Channel
Application
Computer
TENLT027.TENGROUP.local
Security
EventData
OUTLOOK.EXE
15.0.4551.1511
201c
01cf23d7c1847530
16
C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
76519cf1-8fcc-11e3-a18a-8056f2cf00b5
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..
Any help would be appreciated cause our management is starting to lose there patience and i have no idea what more i can try.
Regards,
Brecht

Hi,
Which account type are you using? If you are using Exchange server account, please swtich the online/cache Exchange mode to check the result
Please also check if the Outlook data file size exceed the limit? If so, it may cause some unexpected behavior. Please refer to the following KB article to change the data file size limit:
http://support.microsoft.com/kb/832925/en-us
In addition, please have a look at this KB article and try the troubleshooting steps regarding Outlook crash.
http://support.microsoft.com/kb/2632425/en-us
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding

We have a server running Exchange 2010 within an AD Domain.
A domain client machine installed with Office Pro Plus 2013 running Windows 7 Professional 64-bit.
When opening Outlook 2013 the application automatically enters the "not responding" state.
I've tried the following:
> Creating a new mail profile
> Repairing Office through Programs & Feautures
> Clean install of Office 2013
Anybody care to elaborate and give me a clue? We have a machine in the same room on the same set-up which is not experiencing these issues.
HELP!!

Hi,
Also have a look at this KB article which listed the detailed steps to troubleshoot Outlook crash:
http://support.microsoft.com/kb/2632425
If the problem still persists, please use the Event Viewer tool and provide us more information about the Outlook crash. See:
http://windows.microsoft.com/en-in/windows/open-event-viewer#1TC=windows-7
http://www.msoutlook.info/question/317
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 not responding upon startup

Good day
We have a client that is running Windows Multipoint server on a Dell server, the remote users connected to the server can not open Outlook 2013, when they try open Outlook 2013 it would crash and state that Outlook can not open at this time please try again
later.
Please advise on what to do to solve this matter.
Thank you in advance.

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

AD RMS 2012 Templates/Permissions [Option] is not visible at Outlook 2013 in Nokia Windows 8 Mobile Device

I have AD RMS 2012 Server, its working fine by applying restricted Templates/Permissions on OWA, Outlook & other MS Office Tools (Word Excel, PowerPoint). But the AD RMS Templates/Permissions [Option] is not visible at Outlook 2013 in Nokia Windows
8 Mobile Device.
Actually I would like to protect email with RMS templates (defined by me on AD RMS 2012 Server) but the [Permission] tab is not visible at Outlook 2013 in Nokia Windows 8 Mobile Device.
But I can do same with Android OS in Samsung Galaxy Mobile Device & I can see [Permission] tab as well to protect an email messages.
Any idea??
Regards,
M.Daud Soomro

Currently, you can't use WP 8 to protect docs/emails with ADRMS templates. YOu can however use transport rules on Exchange server side to configure automatic ADRMS protection.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Damir

How do I wirelessly synch my Notes using iCloud among iPad, iPhone 5S and Outlook 2013 running on Windows 8.1

How do I set up my devices to wirelessly synch my Notes using iCloud among iPad, iPhone 5S and Outlook 2013 running on Windows 8.1?

Hey bwind,
You will want to first create an iCloud account, if you haven’t already:
Creating an iCloud account: Frequently Asked Questions
http://support.apple.com/kb/ht4436
Next, sign in to that iCloud account on your iPhone and iPad, and turn on the syncing for notes:
iCloud - iPhone
http://help.apple.com/iphone/7/#/iph3c79652c
iCloud - iPad User Guide
http://help.apple.com/ipad/7/#/iPad995bbafe
Then you will want to download the iCloud Control Panel for Windows:
iCloud Control Panel 3.1 for Windows
http://support.apple.com/kb/dl1455
You will find your notes in their own section on Outlook:
iCloud: Notes overview
http://support.apple.com/kb/PH12081
On your Windows computer, your changes are pushed to Microsoft Outlook in the Notes folder of your iCloud email account. You can see your iCloud notes by expanding your iCloud email account in the Outlook folder pane (also called the navigation pane), then selecting the Notes folder in the email account.
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Microsoft outlook are not responding

Dear Sir,
we have purchase microsoft office 2013 & install ms office standard 2007 in out PC, last four days emails are not downloaded. when repair email given error message screen shot attached for your information.
it is requested to please check the error and resolve the isssue asap.
we are very grateful to you
Regards
Kripa Shankar Mishra
M-9711474940

Hi
As per the information and details provided by you, Microsoft Outlook is not responding, please follow these steps to solve this issue: -
This issue may occur for one or more of the following reasons: -
You have not installed the latest updates.
The outlook may be in use by another process.
A previously installed add-in may be interfering with Outlook.
Your mailbox may be too large.
You may need to repair your office programs.
Outlook data files may have become corrupt, or damaged.
Antivirus software may be outdated, or conflicting with Outlook.
Your user profile may be have become corrupt.
Another program may be conflicting with Outlook.
Open Outlook in safe mode.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Outlook 2013 not importing Ms Entourage 2008 archive files

Hello, I have archive files exported from ms entourage 2008 from my mac which I want to import into outook 2013. The file format of these exported files is .rge but there is import option for these kind of file format in outlook 2013 in my windows system.
Is there any other alternative available to import these .rge files in outlook 2013? Please help.

Hi,
We can use Entourage to PST Converter to convert Entourage Archive .rge files to PST File, then it would be easy to be imported to Outlook.(We may need to pay for the tool, but there's a Trial version to download)
http://entouragetopst.com/how-to-convert-entourage-archive-rge-files-to-pst-file-outlook-windows/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Import Outlook items from an Outlook Data File (.pst):
http://office.microsoft.com/en-in/outlook-help/import-outlook-items-from-an-outlook-data-file-pst-HA102919679.aspx
Regards.
Melon Chen
TechNet Community Support

Excel 2013 not responding when doing refresh all for enbedded quires.

System:
Windows 8.1
Intel I7 620 CPU
12 GB ram
Office 2013
Issue 1:
I have a excel file with 29 data from WEB quires. These are quires for stock data and the only difference in them is the ticker symbol. When I request a refresh all Excel goes into a not-responding mode and I have to quit the program to stop it. This same
file ran OK in Excel 2010. I have the data on sheet one and about half the quires on sheet 2 and the remaining quires on sheet 3. Each quire downloads data a small table and cells in sheet one reference cells in sheet two and three. Two cells are accessed
from each table. I had a Microsoft support person on the line today and she had me repair office, which didn't help. I removed Sheet 2 and Sheet 3 and redid all the quires and that didn't help. Each quire can be refreshed individually.
I also have a laptop with Office 2013 and Excel has the same problem with the same file.
Issue 2:
Each row holds information about a given stock and gets current stock price and dividend percent from its quire table. The stock price comes from column A and the dividend percent come from column C two rows below the row the price is in. Every
time a do a refresh the cell that references the data in Column C comes from two rows below the row it should come from. This does not happen for every stock only some of them. The reference to the data from the A column is always correct. This problem was
happening in Excel 2010 too.

Hi,
To your first issue:
Excel 2013 not responding may be caused by some reasons. Let's do some tests to narrow down the issue:
Method 1: Verify/install the latest updates
Method 2: Start Excel in safe mode
Method 3: Investigate possible issues with add-ins
Method 4: Check whether your antivirus software is up to date or is conflicting with Excel
https://support.microsoft.com/kb/2758592/en-gb
If the issue still exists, please upload the event log in the thread, I'll do more deeply
research.
To your second issue, would you like to upload a sample of the Excel file by using SkyDrive? I want to test in my PC.
Regards,
George Zhao
TechNet Community Support

I can't open firefox the running but not responding window opens and says to close the existing window. I can't do that shutting down the computer doesn't do anything to help. I've done all the suggestions here. I've uninstalled and reinstalled firefox

Firefox will not open. I get the firefox is already running but not responding window... I have tried rebooting with no help. I have tried to end the process via cntrl+shift+esc and nothing firefox is listed to end. I have tried find the app data via the run icon in the start up window, I have no run icon on this system (Acer with windows vista(?)
== This happened ==
Every time Firefox opened
== The computer was hard shut down and did a improper shut down scan when it was restarted ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; FunWebProducts; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

I am having a similar problem. Running Xp.
Latest revision of firefox.
After using firefox for a while if I exit, parent.lock is locked and i have to reboot to reload firefox.
I have killed all firefox applications from task manager (usually there are none). and I have tried 3 different "file unlock" programs including unlocker to no avail.
I also recently installed a program that shows -all- open files, and parent.lock is not listed, and thus not closable/unlockable from there.

Outlook 2013 not connect with Exchange server 2013 in internal network

Hello All,
I Have two Exchange server 2013 in our environment. Both server install mailbox and CAS role. After configure exchange server 2013, Outlook 2013 not connect in internal network. I have configure outlook manually. i tried by using the suggestion from blog
but not work. Outlook show that Server cannot connect/ server name could not be resolved. in outlook setting i also put exchange proxy setting. In exchange admin center i have changed the OWA, OAB, Auto discover name. But still not work.
I know that outlook can be connect from external by using ssl certificate and publish outlook anywhere but i did my configure from internal network.
Can you please suggest as soon as possible.
Thanks,
Parvez

Hi,
Firstly, I’d like to explain, same with external users, internal users use Outlook Anywhere to connect with Exchange server and use Autodiscover get all settings.
Thus, let’s try the following resolutions:
1. run the following command: get-clientaccessservice |fl autodiscoverserviceinternaluri
2. check if the host name in the above URL is in the DNS server and there is a DNS entry about the host name points to the proper IP address.
3. Check if the above host name is in your certificate.
Thanks,
Angela
Angela Shi
TechNet Community Support

Outlook 2013 not warning of oversized email

We have a 10MB limit for emails on our server. We host but not on an Exchange server. I have a few Users who are NOT getting the warning that their email message is over the limit from Outlook. Outlook sends the email instead of placing the email in the
Outbox and the User assumes the message is gone. The server actually deletes the email but the User still doesn't know that. Any ideas why Outlook is not warning with the prompt?

Hi jpwesty55,
Might be these given links can help you more:
http://arstechnica.com/civis/viewtopic.php?f=17&t=1115668
http://social.technet.microsoft.com/Forums/en-US/a2f1e34c-8a3e-4ae3-9903-c3c68fbddb3a/outlook-2013-not-warning-of-oversized-email?forum=outlook
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

Lync 2013 not responding

side question: why no Lync 2013 dedicated forum in the options? not even in Office (365)?
We have several computers where the Lync 2013 goes to "not responding" every time you try to do something but also when you leave it alone (only program running according to task manager - just to check it is not crashing ...).
The first computers presenting the symptoms were Dell Precision M4500 laptops (8GB RAM) upgraded to Windows 8.1 several month before the issue started.
Lync started crashing on computer A in the days following a series of updates done on May 28th. Computer B (same hardware, same age) had been offline for a while, was updated on June 13th and Lync started crashing as well.
First suspect: one of the updates common to both computers at the time of the crash
- kb2768005 security update for MS Office 2013
- kb2878316 security update for MS Office 2013
- kb2768016 update for MS Office 2013
- kb2880462 update for MS Office 2013
- kb2726952 update for MS Publisher 2013
- kb2817301 update for MS Visio 2013
- kb2920189 security update fo MS Windows
- kb2926765 security update for MS Windows
- kb2931366 security update for MS Windows
- kb2956575 update for MS Windows
- kb2962140 update for MS Windows
- kb2965065 update for MS Windows
All "suspect" updates have been uninstalled one at a time except for kb2920189 "required by your computer, cannot be uninstalled (windows update standalone updater)" - no improvement
Suspect number two: Bluetooth >> try running Lync with the bluetooth off (and also the wi-fi off) - no improvement
Supsect number three: graphical adapter because the only error in event viewer is related to nvvsvc.exe >> update the driver software of NVIDIA Quadro FX880M - no improvement
At this point, Lync crashes also on computer C (Dell Precision M4400 laptop - 4GB RAM - NVIDIA Quadro FX1700M - no bluetooth).
Deleting the Outlook Profile, launching a repair of Office 2013 and restarting the computer makes no difference.
Tests all done with same user (working fine on other computers).
Any ideas ? THX

There are almost always a driver issue, but they're not always easy to fix. I'll often remove the brand-name drivers and let native Windows drivers take over to see if I can make it go away before trying to find the culprit.
You're on the right track though. Rather than uninstall, see if you can a similar model and update it until you can break it.
Also, this is the matching Lync 2013 forum you were looking for:
http://social.technet.microsoft.com/Forums/lync/en-US/home?forum=lyncprofile
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Outlook 2013 Not Responding Windows 8.1

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