Outlook 2013 says "You cannot add to the server junk email list- you are over the size allowed."

I keep getting the above message over and over. Then it asks "do you want to manage the junk mail lists". Of course I have tried that many times with no success. One particular email continues to show up with a reminder-
when I try to "snooze" the warning, it tells me that the message cannot be found.
In addition, sometimes if I try to view a subfolder other than the inbox, when I return to the inbox, I find a "shadow" group of emails that are about 4 months old. If I click on any of the messages, the program tells me the message cannot
be found on the servers.
When I close the program and re-start it, the legitimate inbox re-appears.
It's incredibly annoying, but I am hoping that I can get rid of it without deleting and re installing outlook 2013. I have not tried to re-install the profile- was hoping there would be an easier way.

Hi,
Please uncheck Use Exchange Cached mode in Outlook 2013 Account Settings. Then confirm if the issue occurs in Outlook Onlinde mode. If the issue doesn't happen in Online mode, please create a new Outlook profile to have a try.
If the issue persists in Online mode, please close Outlook and check whether you would still receive the message over and over in OWA. Also restart Outlook in safe mode to verify if the issue is caused by any third-party add-ins.
Regards,
Winnie Liang
TechNet Community Support

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