Outlook 2013 Scheduling Assistant Crashing

We have a user that has an issue where Outlook 2013 will crash when using the scheduling assistant with external addresses. For some reason it doesn't crash when using my external email address but every other email address we have tried will cause it to
crash. I have tried disabling all the add-ins but it doesn't make a difference. I have also tried running the outlook diagnostic utility which disabled add-ins and other things but it still crashes after running that.
The only thing that worked was starting Outlook 2013 in safe mode.
Any ideas?

Hi,
In Outlook Safe Mode, all Add-ins are disabled, but you mentioned you have tried disabling all add-ins, so add-ins shouldn't be the cause.
Another thing that is disabled in Safe Mode is the NormalEmail.dotm template. It can cause the crash issue if it has been corrupted. Please go to the following location:
C:\Users\<username>\AppData\Roaming\Microsoft\Templates
Find the NormalEmail.dotm file, rename it to ".old". Outlook then will create a new one, check if this issue persists with the new NormalEmail.dotm file.
If the problem persists, please collect the event logs and send it to us.
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application, find the errors about the issue.
To protect your private information, you can send the logs to our email address:
[email protected]
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Acrobat XI Outlook 2013 add-on crashes Outlook

Acrobat XI Outlook 2013 add-on crashes Outlook each time I try to convert an email to PDF,
I did not see a relevant answer to this specific problem in the forums.
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Have you tried the following?
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Outlook 2010 : Scheduling Assistant not showing participant's timeline, stuck on updating and won't finish

Since last week when i tried to schedule a meeting, i am not able to use scheduling assistant to view the participants time. It will just display a gray bar with 'Updating Schedule Information" and it goes on without displaying anything. The
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Hi,
According to your post, I understand that there is an issue when using Scheduling Assistant in Outlook. I noticed that the issue doesn’t exist in OWA or on your colleagues computer.
Please change a new computer with your domain account to login to check whether the issue persists. If the issue doesn’t continue in new computer, the issue may be caused by some third-party programs in your original computer. We can disable them and perform
a clean boot in Windows for the computer to have a try:
http://support.microsoft.com/kb/929135/en-us
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Outlook 2010 Scheduling Assistent - No free busy information can be received.

Folks:
I have recently upgraded to Outlook 2010 running on Windows 7 x64. My email is exchange based. My machine is not a member of the domain my exchange server is in.
I access it my a stored credential.
Everything is fine except for Scheduling assistant. All the folks invited to a meeting (except for myself) show up as "No Information Available".
I have found plenty of posts that suggest this is also a Outlook 2007 issue, and that creating a key HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar\UseLegacyFB
(value 1) solves the issue. (Example:http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/c765605d-27a7-4784-993c-925394e2e09f) I did create the key on my Outlook 2010 machine - but in HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Calendar
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Does anyone know the Outlook 2010 solution to this issue? Note: I have Administrative privilege on my Client - but no privilege on the server. I need to get
Outlook 2010 to interface with Exchange 2007.
John

Hi John,
Thank you for using Outlook IT Pro Discussions forum.
From your description, I understand that you are using Outlook 2010 and Exchange account.
There is no free busy information when using scheduling assistant. If there is any misunderstanding, please feel free to let me know.
First, you must be using an Exchange server and everyone must publish their free/busy information.
Check from File > Options > Calendar Options > Free/Busy Options.
Make sure the month value for publishing is not zero.
Also, I found a similar thread here:
http://social.technet.microsoft.com/Forums/en-GB/exchangesvradmin/thread/5991f3b6-f0cc-432f-82c6-f24da0a42862
You can also try the suggestions in that thread to recreate the web services virtual directory
===============
1. Remove-WebServicesVirtualDirectory -identity "Servername\EWS (Default Web Site)" -identity "Servername\EWS (Default Web Site)"
2. IISReset –noforce
3. New-WebServicesVirtualDirectory
4. IISReset –noforce
If this problem persists, it might be related to some settings on the Exchange server side. You can also post this thread in Exchange server forum:
http://social.technet.microsoft.com/Forums/en-GB/exchangesvradmin/threads
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for
you, please feel free to let me know.
Best Regards,
Sally Tang

Outlook 2013 - "schedule an automatic send/receive" NOT functioning

Here is yet another bug in Outlook 2013 which remains at large.
Yes, "schedule an automatic send/receive" is not functioning, except in the case of Hotmail/Outlook.com
The only time new emails are getting download are when the Send/Receive button is clicked, or when the inbox of the account is selected.
Other than that Email is not getting checked/downloaded every thirty minutes as it is setup to do.
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Hi,
We have unmarked that thread. Sorry for any inconvenience caused.
We have tried several steps to narrow down the issue in the previous thread. The issue is a little difficult, may not good to troubleshoot in the forum. We highly recommend you
to contact our phone support to get more effective support.
Thank you for your support and understanding.
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 Account Addition Crash

Hello,
I'm running Windows 8 with Office 2013 and I've successfully added a few of my email accounts to my Microsoft Outlook, they all work great but recently I attempted to add my university address by using the automatic "add account" and every time
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Hi,
It sounds like an Outlook profile issue. You may follow the steps in the article below to create a new Outlook profile and configure your university email account as default:
http://office.microsoft.com/en-001/outlook-help/create-a-profile-HA102749460.aspx
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Rex Zhang
TechNet Community Support

Outlook 2013 crashed when user sending email from Adobe Writer xi pro ver 11.0.07

I ask Adobe, but they are signaling to Outlook problem
PC-HP, Windows 8.1 Pro X64 connected to Windows 2008 R2 DC
Adobe Acrobat Pro ver 11,x
When user trying to send email from Adobe direct, Outlook 2013 Pro is crashing
The only way to send email is to save adobe ( PDF) file and attached to the email
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Log Name: Application
Source: Application Error
Date: 7/15/2014 8:05:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Faulting application name: Acrobat.exe, version: 11.0.7.79, time stamp: 0x536b812b
Faulting module name: SendMail.api, version: 11.0.7.79, time stamp: 0x536b7fd0
Exception code: 0xc0000005
Fault offset: 0x0003390b
Faulting process id: 0x139c
Faulting application start time: 0x01cfa024deec4218
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:38.000000000Z" />
<EventRecordID>66128</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>139c</Data>
<Data>01cfa024deec4218</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Windows Error Reporting
Date: 7/15/2014 8:05:55 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Fault bucket 73304412188, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 11.0.7.79
P3: 536b812b
P4: SendMail.api
P5: 11.0.7.79
P6: 536b7fd0
P7: c0000005
P8: 0003390b
P9:
P10:
Attached files:
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp
These files may be available here:
C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074
Analysis symbol:
Rechecking for solution: 0
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Report Status: 4104
Hashed bucket: f6a7a946597169e4aea5077b3b7f0848
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:55.000000000Z" />
<EventRecordID>66131</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>73304412188</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp</Data>
<Data>C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074</Data>
<Data>
</Data>
<Data>0</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>4104</Data>
<Data>f6a7a946597169e4aea5077b3b7f0848</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Outlook
Date: 7/15/2014 8:06:05 AM
Event ID: 50
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
The following providers do not implement fast shutdown APIs, but are being shut down using fast shutdown:
MDConnector.dll (MAPI Store Provider)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="16384">50</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:06:05.000000000Z" />
<EventRecordID>66132</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>MDConnector.dll (MAPI Store Provider)
</Data>
</EventData>
</Event>

Help needed with buggy Outlook 2013 and Exchange 2010 trashing profiles

Hi All,
I have a customer who has eschewed MOLP and buys all their Office OEM from Dell. So as a result they are starting to have more and more office 2013 be deployed. They have a SBS 2011 server with Exchange 2010 and it is patched to the latest
rollups and service packs. (SP3, RU2) Their Outlook 2010 and earlier clients are just peachy on this. But the Outlook 2013 clients are having problems.
What is going on is that periodically I'll get a complaint from a user that their Outlook 2013 is randomly crashing. In all cases the fix is going into the Outlook Profiles, creating a new profile, then setting the new profile as the default
and going back into Outlook 2013 and letting it rebuild the cached data on the PC. This seems to happen a few times a month with random users on the network.
I told the customer it was probably people not logging out of Outlook 2013 at night and their machines being power spiked but I think that's highly unlikely since it doesen't happen to the Outlook 2010 clients.
I don't know if any Microsoft developers read this but if you do, please take it back to your bug database. Any other suggestions would be appreciated (other than scotch Outlook 2013 - while I'd appreciate that, my customer wouldn't)

In all cases the fix is going into the Outlook Profiles, creating a new profile, then setting the new profile as the default and going back into Outlook 2013 and letting it rebuild the cached data on the PC.
The Outlook 2013 crash problem would be fix after you re-create a new profile and re-sync the data from Exchange, right?
When we meet the same problem in next time, I suggest we run the Outlook Product Stability Diagnostic tool to isolate known causes of crashes in Outlook. The Outlook Product Stability Diagnostic also creates a diagnostic report outlining the data it collected
and recommendations on possible steps you can take to reduce or eliminate Outlook stability issues.
Please click the following link to run the Outlook Product Stability Diagnostic tool in the Microsoft Fix it Center Pro portal:
Outlook Product Stability Diagnostic:
https://wc.ficp.support.microsoft.com/SelfHelp?knowledgebaseArticleFilter=2764035
Other troubleshoot steps for Outlook 2013, please refer to the link below.
Let me know the result.
http://support.microsoft.com/kb/2632425/en-us
Tony Chen
TechNet Community Support

Outlook 2013 not responding upon startup

Good day
We have a client that is running Windows Multipoint server on a Dell server, the remote users connected to the server can not open Outlook 2013, when they try open Outlook 2013 it would crash and state that Outlook can not open at this time please try again
later.
Please advise on what to do to solve this matter.
Thank you in advance.

Hi,
Are you using Outlook with Cached Exchange mode enabled? If not, please enable it to check the result.
Please first try to open Outlook in safe mode to check if this issue is caused by problematic add-ins. To do this, hold Ctrl key and then double-click on the Outlook shortcut to open it. If the problem would be gone in safe mode, please go to File >
Options > Add-ins and disable suspicious add-in to resolve the problem.
If above doesn't help, please follow the steps in the KB article below to troubleshoot the issue:
http://support.microsoft.com/kb/2652320/en-gb
Regards,
Steve Fan
TechNet Community Support

Scehudling assistant causes Outlook 2013 crash when creating meeting with external attendee

Good morning
I have a very annoying problem with Outlook 2013 that occurs when a user attempts to create a meeting, inviting and external attendee and uses the Scheduling Assistant to help them organise timings. We are running Exchange 2013 CU3 with no other versions
of Exchange in our environment.
Everything works fine until the user attempts to use the Scheduling assistant, as soon as they do, Outlook promptly crashes. Using OWA, things seem to work as expected.
This is the error logged in event viewer:
Event ID: 1000
Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b282
Faulting module name: mso.dll, version: 15.0.4605.1000, time stamp: 0x531f9fba
Exception code: 0xc0000409
Fault offset: 0x00009408
Faulting process id: 0x1320
Faulting application start time: 0x01cf6453441df03b
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: 62895ac5-d04a-11e3-8285-7071bc433f94
Faulting package full name:
Faulting package-relative application ID:
Has anyone experienced this before and if so can you help me fix it please? Is this a bug with Outlook or Exchange? I am going to test the same scenario on a machine running Outlook 2010 to see if the same issue still persists.

Open Outlook with /safe command (Or hold Ctrl key when open Outlook) starts Outlook without the Reading Pane or toolbar customizations. Both native and managed Component Object Model (COM) add-ins are turned off. To narrow down the cause,
you can also try /safe:1 and /safe:3 commands.
/safe:1 Starts Outlook with the Reading Pane off.
/safe:3 Both native and managed Component Object Model (COM) add-ins are turned off.
To do this, press Windows key + R to open the Run command, type outlook.exe /safe:1
and press Enter.
In addition, you can refer to the steps in this article to troubleshoot issue that Outlook does not crash when you start it in safe mode. See the "Step 6: Start Outlook in safe mode" section:
http://support.microsoft.com/kb/2934538/en-us
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Outlook 2013 shared calendars show "no connection" and users can't see other's free / busy time in scheduling assistant

Info:
Outlook 2013 Pro Plus - Windows 7 64bit - Exchange 2007 Hosted by Rack Space - everything fully patched....
every user in our company on Office 2013 now has the same issue: shared calendars won't populate with the following error: "no connection" when they try to see another user's calendar in scheduling assistant, it just shows those diagonal lines
(like they don't have permission)
Based on "research", reaching out to Rack Space and some desperate Googling, I've tried the following to no avail:
run full repair of Microsoft office 2013 and also reinstalled Office 2013
turn off /on cached exchange mode, turned off /on Work Offline mode
rebuild OST and email profile
start Outlook in safe mode with no add-ins running
check auto discover records and add auto discover server address to local intranet zone in Internet Explorer
modify calendar permissions for both ends of the calendar interaction
check Outlook OWA access, confirmed everything is fine there
anyone have any ideas for me? people in Outlook 2010 have no issues BTW; just Outlook 2013....
thank you so much in advance and please let me know if I can provide more info!

Hi,
This issue may be caused by KB 2837643 & KB 2837618, please uninstall the patches, let the users create a new profile to test the result:
http://support.microsoft.com/kb/829918/en-us
If the issue is caused by the patches, please note we have realized this issue and hopefully there will be a fix to this issue soon. We will inform you as soon as there's a fix.
Regards.
Melon Chen
TechNet Community Support

Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information

Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
Mark

Hi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support

Office 2013 "Working Elsewhere" not viewable in Scheduling Assistant

Hey
I have a problem with appointments that have the Show As option as "Working Elsewhere". When someone tries to use the scheduling assistant and selects someone who has an appointment set to "Working Elsewhere" the appointment
is not visible at all in Scheduling Assistant. If the person changes the appointment to Busy or Out of Office is becomes visible again to the person using Scheduling Assistant. Outlook 2013 and Exchange Server 2010 with the latest updates installed are
being used in our Environment. Is this type of behaviour by design or is it something else like using Exchange 2010 that doesn't support it fully?
Thanks for the help
Charlie

Hi Charlie,
Base on my search, because "Working Elsewhere" is a new free /busy state introduced in Outlook 2013 clients, exchange 2010 may not know it.
So, this is a type of behaviour by design, thanks for your understanding!
Best regards,
Niko Cheng
TechNet Community Support

Outlook 2013 crashes when opening Calendar search result

I have a user who uses her Outlook 2013 calendar extensively, mainly to note for herself when she has spoken to a customer, and creating appointments for when she needs to speak to them again. (This is outside of our policy to note the contact in
MS CRM.) She can have scores of such Calendar items each day.
When seraching for these appointments in her Calendar, she gets the list of results, but Oulook crashes when she tries to open any of them. Sometimes Outlook restarts on its own, sometimes she must relaunch it herself.
Related threads reference a wwlib.dll error, but she is not getting that. It is Outlook.exe itself that is crashing. There are other threads that reference other open windows, or items containing webpages or tables, but these do not apply to her, either.
Event Data (two related entries) contain the following:
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
19cc
01cef2a610938033
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
77f5e493-5e9b-11e3-9ef4-00219b4a7172
And:
3915849571
1
APPCRASH
Not available
0
OUTLOOK.EXE
15.0.4511.1004
5253ad6f
OUTLOOK.EXE
15.0.4551.1004
5253ad6f
c0000005
00025b09
C:\Users\[username]\AppData\Local\Temp\163947659.cvr C:\User\[username]\AppData\Local\Temp\CVR780F.tmp.cvr
C:\Users\[username]\AppData\Local\Temp\WERA546.tmp.WERInternalMetadata.xml
C:\Users\[username]\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_2e80497b46642ed3f64262bb26bbba2f6ecc_02d1bdd5
0
77f5e493-5e9b-11e3-9ef4-00219b4a7172
0
On answers.microsoft.com, Girish M (Support Engineer who eventally directed me here), asked me to run Scanpst.exe. I would paste the results here, but this window does not seem to allow pasting. A summary description of what it found on her .ost file (no
.pst in use) is basically this:
**Beginning NDB recovery
**Attempting to open database
**Attempting to validate header
**Attempting to validate AMap
**Attempting to validate BBT
**Attempting to validate NBT
**Attempting to validate BBT refcounts
    ??Couldint find BBT entry in the RBT (E025CC)
**Attempting to validate header NID high-water marks
**Beginning PST/OST recovery
**Attempting to recover all top-level objects
    **Store created by biuld: 15.4517
**Attempting to walk all folders
      Failed to add row to the FLT, RowID = 719
      Failed to add row to the FLT, RowID = 6CD
      Failed to add row to the FLT, RowID = 6DE
      Failed to add row to the FLT, RowID = 6D8
and so on, and so on, with a few hundred more FLT RowID errors, finally ending with:
**Attempting to locate any orphaned folders/messages
**Performing Final HMP validation
**Attempting to check top-level objects for consistency
**Updating folder hierarchy
  **Verifying message moves
My understanding of the Scanpst.exe process is that it also disables any addons which might cause crashing, but the issue is still being experienced. Running Scanpst.exe a second time (appending the previous log, although it seemed to actually prepend the
file) only returned a few lines from the top of the result above ending with "Attempting to validate BBT."
Fixes not attempted yet that I have found performing searches include running the Office Repair tool, or checking for KB2817631 (a Word update that is apparently having adverse affects on Outlook, not attempted yet because it seems to be related to the wwlib.dll
error, which is not happening here).
Any thoughts out there? Thanks!

Mavis,
Thanks for the reply. Running Outlook using /cleansharing and
/cleanroamedprefs did not have any effect when used individually or in combination with each other.
Running the Search Index Rebuild option also did not seem to do anything, as the pop-up message indicated that it may take a long time to finish, and yet seemed to finish instantaneously, not giving any indication that the indexing took place. The option
window immediately said "Indexing complete" for 23,755 items.
As to the Outlook Forum, they are the ones who directed me to this forum (you can see the thread on the Answers support page under Office - Office 2013 - Microsoft Office Outlook - Office on Windows 7, under the title "Outlook 2013 restarts when
opening Calendar Search result item" first posted on Dec 11, 2013), as Girish M felt that it might be due to Exchange, and not Outlook. (I have no reports of any of our other users on the same Exchange server having the problem with their Outlook, but
they also do not use it the way this user has been.)
I can repost the issue there, or continue the same thread, if you think the issue lies with them. Was the "Answers" site the improper place to post, perhaps? Should it go in a different thread on Technet instead?
Thanks for your assistance!
Edited to add:
Here are the KBs installed just before or on the date the problem started (12/6/2013):
12/5/2016 (Office updates, all 32-Bit):
Security Update Office 2013 KB2768005
Office 2013 KB2768016
Office 2013 KB2817640
Office 2013 KB2827228
Security Office 2013 KB2837618
Word 2013 KB2817631
InfoPath 2013 KB2752078
Office 2013 KB2817493
Office 2013 KB2760539
Office 2013 KB2827235
Office 2013 KB2827225
Security Excel 2013 KB2827238
Office 2013 KB2760242
Office 2013 KB2817626
Office 2013 KB2817314
Office 2013 KB2760610
Access 2013 KB2768008
Office 2013 KB2738038
SkyDrive Pro KB2825633
Security Office 2013 KB2817623
Office 2013 KB2760267
Visio Viewer 2013 KB2768338
Office 2013 KB2827230
OneNote 2013 KB2810016
Office 2013 KB2827228
Office 2013 KB2767845
Definition Office 2013 KB2760587
Office 2013 KB2726996
Security Office 2013 KB2810009
Office 2013 KB2817316
Word 2013 KB2817631
Lync 2013 KB2817621
Office 2013 KB2760224
Office 2013 KB2726954
Office 2013 KB2817640
Publisher 2013 KB2752097
PowerPoint 2013 KB2817625
Office 2013 KB2760257
Office 2013 KB2817309
Security Outlook 2013 KB2837618
Visio 2013 KB2752018
Office 2013 KB2817490
Word 2013 KB2827218
Office 2013 KB2760553
12/6/2013 (for Windows, all Security):
KB2900986
KB2888505
KB2876331
KB2868725
KB2868626
KB2862152
I listed all updates because there have been reported instances of a Word update causing Outlook to crash, but she is not getting the wwlib.dll error related to that KB. If you are aware of any issues with these updates, and which ones might be worth uninstalling
in an attempt to fix, please let me know.
Thanks again!

Appointment Details are not shown in Outlook 2013 Calendar Schedule View

In Outlook 2013 Calendar one has got five standard views to view appointments and meetings:
Day, Work Week, Week, Month and Schedule view.
When hovering with the mouse over an appointment the details are shown in Day, Work Week, Week and Month view but
not in Schedule view.
Is there any configuration setting to turn this feature on in Schedule view?
Remarks:
- In Outlook 2010 this problem does not occur.
- Within the scheduling assistant, the details are shown in Outlook 2013 when hovering with the mouse.

Hi,
I tested on my Outlook 2013 and got the same result. When hovering over an appointment, the details are shown in Day, Work Week, Week, Month, but it's not shown in Schedule View.
I haven't found such a setting to change this, it seems to be a product limitation so far.
Regards,
Melon Chen
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Outlook 2013 Scheduling Assistant Crashing

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