Outlook 2013, some inbox contents disappear (although seen a while ago), until Outlook restarts
This happened recently on two different machines.
Connected to exchange 2010, windows 8.1 x64.
People lost some of their inbox items, although they did see those items a few minutes before. A search doesn't find them.
Closing and opening Outlook brings them back.
Heard that before?
Ideas?
NLS
Thanks for the update.
Do you have any add-in installed with your Outlook? Do you have any security program installed? Please disable all add-ins in Outlook's File > Options > Add-ins and make sure your
security program is not integrated with your Outlook, and then check the issue again.
Thanks,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here
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Do you remember the old Apple ID and password? If so try using that.
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Outlook 2013 some folders aren't appearing.
Recently upgraded to Office 2013 ProPlus and just noticed in Outlook that some of my folders were missing. They were created while using 2010 ProPlus but no longer there in Office 2013. I have not enable updates for Office 2013 just yet. I
read where there was an update that broke the folder option, but I haven't enabled updates yet. Will an update fix this problem?I would suggest you to check in Outlook Web App to see if those folders are out there on the server. If they are appearing on the server, then your local data file could be corrupted. I would suggest you to use scanpst.exe tool to repair your data file:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx
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Outlook 2013 search inbox not searching all inbox items
Hi
I have setup outlook 2013 to cached 12 month worth emails and trying to search an email in inbox search tool, only getting few results. When I click More option it takes long time to display results.
Can we fix this issue, can we setup outlook to search all the emails in inbox faster.
I am running
Windows 7 with Office 2013 fresh installed
Thanks,
KrisIf we set the Mail to keep offline to 12 months, when you perform a search. the search is performed only against the local data only. You are presented with the option to find more on the server.
If this is not the case but the wrong search result issue. Please perform these:
• Check for pst/ost-file corruptions (Use Scanpst.exe tool)
• Disable and then re-enable the file for indexing
• Rebuild the index
• Reinstall the Windows Search feature in Control Panel > "Turn Windows feature on or off"
Tony Chen
TechNet Community Support -
I am trying to connect my Outlook 2013 Inbox to SharePoint Online. I keep getting these errors all over the place. See the screen shot.
Arjun Tank [email protected] Iron Cove SolutionsHi Arjun, take a look at this article:
http://blogs.technet.com/b/lystavlen/archive/2012/05/29/outlook-web-app-in-sharepoint-online.aspx
Dimitri Ayrapetov (MCSE: SharePoint) -
Outlook 2013 is not publishing calendar to webdav using settings successful with Outlook 2010
I am successfully publishing availability data (an ics file) to a webdav server, using Outlook 2010. The format of the URL is https://[domain]/public_html/calendar/
When I use the same URL in Outlook 2013, it returns the message "Contacting web server" and then "The upload to 'Calendar' failed. Failed to sign in."
Of course, there's no sign in dialog box provided. So, I change the URL to the format https://[login name]:[password]@URL/public_html/calendar/
There is no "Contacting web server". Instead, Outlook goes directly to the error message "The upload of 'Calendar' failed. The calendar was not published because the connection to the server failed. Make sure your computer has a network connection
and that you typed the correct Web address."
There's nothing wrong with the connection; I've tried this and its failed many times. So, I conclude that Outlook 2013 doesn't like a web address that includes the login credentials.
What changed with Outlook 2013 that prevents it from publishing to the same location successfully published to, by Outlook 2010?This problem continues, and it's a showstopper. Honestly, this is so easy to reproduce and so fundamental that I'm surprised that Microsoft hasn't done anything with it. Tony Chen, your answer isn't really an answer
at all. Why mark it as an answer?
Here are the specifics. I have Microsoft Outlook 2013 (15.0.4667.1000) MSO (15.0.4667.1001) 32 bit (part of Microsoft Office Professional Plus 2013).
In my calendar, I select "Publish Online > Publish to WebDAV Server". I then have a dialog box that requires that I enter the publishing location URL.
I enter a URL (which is my company's internal WebDAV server URL), in the same form as the example given:
https://mycompany.com/calendars/
and then I click "Advanced". I select "Automatic Uploads: Upload updates periodically", with the Update Frequency checkbox checked (to select the server's recommended settings). I click "OK", and my calendar is published
periodically to the WebDAV server, as expected.
If I monitor traffic with fiddler, I can see that outlook periodically does a PROPFIND and then PUT of my ical data to https://mycompany.com/calendars/myfile.ics.
Next, suppose I want to change the publish settings in some way. So in my calendar, I select "Publish Online > Change Publishing Options".
Now, the "Location" text box has the previous URL I entered,
plus the name of my .ics file. So it looks like this in the text box:
https://mycompany.com/calendars/myfile.ics
I click "OK", and I get an error popup that says "The address you typed is not valid. Check the address, and try again." Note that I didn't type the address at all - it is what outlook put there for me.
As a side note: in Outlook 2010 the URL shown is the same (i.e., the URL includes the .ics file) but the text box is inactive (greyed out) and the "OK" button does not produce this error message).
So, already something has gone very wrong. In order to try to work around this, I then edit the text box to remove the .ics file (i.e., to put the URL back to what I originally typed,
https://mycompany.com/calendars/). But now, one of two things will happen, neither of which is ok.
In some cases, Outlook will continue to publish periodically, but when it does, it will do a PUT to
https://mycompany.com/calendars/ - without the myfile.ics suffix. Naturally, this fails, because the server doesn't know what .ics file it's supposed to put the PUT payload into.
In other cases, Outlook ceases publishing altogether. It will do a PROPFIND to the URL, but then no PUT. I have not yet figured out the circumstances of these two failure modes, so I'm not yet sure why one happens and not the other. But
they are both wrong.
So, the long and short of this is, you cannot change publishing options in Outlook 2013, because the functionality (which worked fine in Outlook 2010) is just plain broken. I have given the steps required to reproduce this problem, and it seems like
it would be easy to address. Yet it has been sitting for 1.5 years with no fix. What will it take to get this fixed? Microsoft people, please advise - if I can get it fixed by opening a support case then please say so; paying is not an obstacle. -
Outlook 2013 Signatures not showing up at all after transferring signatures from Outlook 2010
Hello,
first time on here asking a question needing help. I recently bought a new machine, windows 7 Pro and Outlook 2013. I successfully brought over my .pst files from my old machine running Outlook 2010, Windows 7. This was great and easy, got to keep
all my settings, rules, and private folders for Outlook 2010 right into Outlook 2013. Then it was time to move my signatures over, I did so with ease however when I went to my signatures in 2013, NOTHING was present, not 1 out of 30 signatures I have.
I sure dont want to rewrite each one over again. I restarted, made sure the signatures were in the right spot in Outlook 2013. I also tried putting the signatures in another folder and importing them in, nothing. What is the deal? Can someone please
tell me what I'm doing wrong or has anyone had this issue? Please help. and thanks.Just to check, so you went into C:\Users\%username%\AppData\Roaming\Microsoft\Signatures on your old machine and copied ALL of the files & folders you found there, and moved them over to the same folder location on your new machine.
After doing that when you start Outlook and look in File, Options, Mail, Signatures you see nothing listed under "Select signature to edit" at all? -
A user creates tasks in Outlook 2013, his Exchange email account on his iPhone and in the Outlook Web App (Not Outlook.com). A small number of these tasks will only show up in the Outlook Web App, though, no matter which platform he entered the
task from. He can enter a task in Outlook 2013 and it might not show up on the task list in Outlook 2013 or IOS after that, but WILL show up in the outlook Web App task list.
At first I thought sorting was the issue, but we compared all tasks in both Outlook 2013 and OWA, sorted by due date, and, sure enough, some were missing from 2013.
What I am not sure of:
If/how long a task will be visible on the platform it was submitted before it begins only appearing in OWA.
How long ago this started
I couldn't find this issue in the community or with a quick google search.
I am going to see when he is available to sit down and go through tasks to see if there is a pattern and try replicate it so I can see how long it might be available on the submitting platform before disappearing.
I can provide any other info needed. Thoughts on this issue?Hi,
I would suggest you reset the view if you found some tasks in Outlook missing.
VIEW tab -> Reset View.
Or we can simply start Outlook with the switch "/cleanviews"(Restores default views. All custom views that you created are lost):
Press Win + R and type “outlook.exe /cleanviews” in the blank box, then press Enter.
Check if this helps you find the missing tasks.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here -
Outlook 2013 - Inbox not showing count of unread emails
Ever since moving to Outlook 2013, some of our users are experiencing issues where their inbox does not show the count of unread emails. These user's are working in cached exchange mode. Taking them out of cached exchange mode, deleting OST file and then
putting back in cached exchange mode usually resolves the issue. However, this is only temporary and the problem comes back. We are running Exchange 2010.
Any suggestions on how to resolve this issue for good?
Thanks.Hi
As per the information and details provided by you, to solve the problem of Outlook 2013, please follow these steps: -
I was also having the same problem. At the top of the
Inbox, I clicked “Unread” (which is new to
Outlook 2013, and different than the Unread, Mail search folder). It showed a message, something like,
“there are more items on the server”, and gave me a link to view the items. When I clicked the link, no items appeared, but my unread mail indicator on my
Inbox went away.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G -
One of our users is having problems setting replies from Outlook on his local PC. This is an SBS 2008 Server with Exchange 2007. The client PC is running Windows 8 with Outlook 2013. This issue doesn't seem to affect other users but this
is the only client with Outlook 2013.
When trying to set an automatic reply from within Outlook 2013 we get the "Your automatic reply settings cannot be displayed because the server is unavailable". Outlook seems to be connecting and working fine so connection to the server does
exist.
Trying this same operation from owa works without issue. Please let me know what we need to do to find a solution.
Thanks so much!Problem:
IMAP downloads inbox don't work after November patches.
If you install a fresh OS and O2K13 unpatched ,the IMAP works fine.
Fully patched O2K10 works fine too.
It worked for my customer until November patch Tuesday broke the IMAP sync.
Consultant opened case.
Response from Microsoft:
This is with regards to the issue faced by you due to regression caused by November security update. This is further to inform you
that fix is out and below is the download links for 32 bit and 64 bit of the office suites. You need to apply all 3 hotfix. The crash issue and IMAP issue would get resolved
immediately while the issue related to Free / Busy and OOF not getting set would take 24-36 hours to start working once the patch is
applied.
Below
are the KB articles:
Description
of the Outlook 2013 hotfix package (Outlook-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2825652
Description
of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2837674
Description
of the Office 2013 hotfix package ( 2013:
http://support.microsoft.com/kb/2849994
Description of the Office 2013 hotfix package ( December 10, 2013:
http://support.microsoft.com/kb/2849994
Issues that this hotfix package fixes
Consider the following scenario:
You have a SharePoint Server environment that has complex workflows.
You implement the ReceiveTimeOut registry entry to increase the global timeout to 90 seconds.
You click Open this task button to open a workflow task in Outlook 2013.
In this scenario, when you click any approval option from the popup dialog box, you receive the following error message:
This task could not be updated at this time.
When you reply or forward an email message by using inline replies, you cannot use the Close and Delete method of Outlook Visual Basic for Application. Additionally, you
receive the following error message:
Run-time error '-2147467259 (80004005)': This method can't be used with an inline response mail
item.
Consider the following scenario:
Assume that User A is located on an on-premises Exchange Server, and User B is located on Cloud.
Both the on-premises Exchange Server and the Cloud enables the Federation Trust.
User A share his own calendar to User B with Full Details permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click Open this Calendar, Outlook browses to the Calendar module and opens
the shared calendar.
In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and Existing Outlook Profiles Group Policy settings and enable it.
In this scenario, when you open the Outlook Account Settings window, and double-click the Exchange
account, the Use Cached Exchange Mode check box is not checked in the popup dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security Settings folder under
All Public Folders.
You publish the AdminSecurityMode registry entry and set to a value of 1.
You configure Outlook 2013 to use cached mode.
In this scenario, when Outlook 2013 connects to Exchange Server, Outlook crashes.
Description of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2837674
Assume that you open a meeting request in a separate window in Outlook 2013. When you click
Accept and then click
Send Reply Now, Outlook crashes.
Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2825652
Issues that this hotfix package fixes
Assume that you have a recurring appointment that does not have a subject. You make some changes to one instance of the appointment and then save the instance. When you
try to open or delete the instance, Outlook may crash. Additionally, when you drag-and-drop one instance of the appointment to a different
time in the calendar, Outlook may crash.
When you reply or forward an email message by using inline replies, you cannot use the Close and Delete method of Outlook Visual Basic for Application. Additionally, you
receive the following error message:
Run-time error '-2147467259 (80004005)': This method can't be used with an inline response mail
item.
Consider the following scenario:
Assume that User A has a mailbox that is located on an on-premises Exchange Server, and User B has a mailbox that is located
on Cloud.
Both the on-premises Exchange Server and the Cloud enable the federation trust.
User A share his own calendar to User B with Full Details permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click Open this Calendar, Outlook browses to the Calendar module and opens
the shared calendar.
In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and Existing Outlook Profiles Group Policy
settings and enable it.
In this scenario, when you open the Outlook Account Settings window, and double-click the Exchange
account, the Use Cached Exchange Mode check box is not checked in the popup dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security Settings folder under
All Public Folders.
You publish the AdminSecurityMode
registry entry and set to a value of 1.
You configure Outlook 2013 to use cached mode.
In this scenario, when Outlook 2013 connects to Exchange Server, Outlook crashes.
Consider the following scenario:
You have two Active Directory forests (Forest A and Forest B).
User A and User B have their mailboxes that are located on Forest A.
User A share his own calendar with User B with Full Details permission.
User B add the shared calendar and let it sync.
You move User B’s mailbox to Forest B.
In this scenario, the shared data in the shared calendar is removed every second time that User A restarts Outlook. And it is re-synced
when User A browses to the Calendar module.
Unfortunately TechNet isn't coming back, sorry folks :-(
The 3 patches above immediately fixed the issue for me!
Thanks so much! -
Unable to expand public folder in Outlook 2013 and Exchange 2013 CU6
Hello,
we have just migrated Exchange 2010 to 2013. Everything works great, except public folders, which we are not able to expand in Outlook 2013. Public folders can be added to OWA without any problem, so just the Outlook 2013 is a problem (we never tried any
other version, as all the e-mail clients installed here are Outlook 2013).
The public folders are visible under node Favorities in Outlook 2013, but whenever we click any folder, the Public folders disappear completely from the left navigation pane or the message is shown on the right pane, that the public folder cannot be opened.
When Outlook is started, a dialog is sometimes opened, which contains prefilled Microsoft exchange server, mailbox, button Check name, which is disabled. The only thing which can be done with that dialog is clicking the button Ok.
Any help is appreciated, the desperation level starts to be reaching max threshold.
Kind regards,
John.Thank you for your quick response. I have tried removing and creating new Outlook profile many times, without any effect.
1) When I switch to the online mode, only the node All Public Folders is displayed in the left navigation pane and after I start the Outlook the dialog mentioned above is displayed. The node Favourities is not visible.
2) In offline node, node App Public folders is visible and whenever I click it, message "Cannot expand the folder" is shown. After checking Download favourities, the list of public folders is available, but whenever I click any folder, it shows
"We didn't find anything to show here." and "The folder is up to date." in the bottom status bar. The content is rendered correctly in OWA and these public folders contain many e-mails and subfolders. None of these is rendered in Outlook.
Thanks in advance for any tips and inspiration, we start to run out of ideas. I am more than sure that it will be something simple, but we can't still figure it out. -
Outlook 2013 won't auto-save emails if encryption or digital signature is enabled.
In Outlook 2013, I recently noticed that although I have Autosave enabled, I never get drafts autosaved. The option is located in File > Options > Mail > "Save Messages" section > "[ ] Automatically save items that have not been
sent after this many minutes [3]."
Experimenting with why I have lost 2 long emails after system crashes, I discovered that Outlook 2013 will
only automatically save emails if the Encrypt and Sign buttons are turned off. By default, I enable both in our corporate environment. So I never benefit from auto-save. I've changed the Autosave location and tested various other settings to
no avail. But Autosave always works fine if there's no digital signature or encryption enabled.
Has anyone else encountered this? Is this a bug?Hi,
I just tested on my Outlook 2013 and experienced exactly the same.
This is pretty much by design, actually you may find you are even unable to manually save these emails as drafts if encryption or digital signature is enabled. I can also confirm some email service providers don't allow saving Encrypted Emails
as drafts either, so this is not a bug but how it works in Outlook.
Regards,
Melon Chen
TechNet Community Support -
Lightroom 5 stops working after trying to email photos within LR and using Outlook 2013
I recently upgraded to Lightroom 5 and was tryinhg to email some photo via the Lightoom Send Email dialog. My default email is Outlook 2013 and I am using Windows 7 64bit. When the dialog is filled and send email is selected LR 5 says "Lightroom has stopped working". I think there may be an issue with the email.dll in LR5. I have seen where others not using Outlook 2013 seems to be having success. Looks like LR5 and Outlook 2013 not playing together nicely. Any help or getting this issue elevated to Adobe higher support appreciated.
I was able to send emails before.
OS - 8.1 (64Bit)
Office - 365 (64Bit)
Log Name: Application
Source: Application Error
Date: 17/11/2013 21:50:11
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: lightroom.exe, version: 5.2.0.10, time stamp: 0x52288c50
Faulting module name: Email.dll, version: 5.2.0.10, time stamp: 0x52288a01
Exception code: 0xc0000005
Fault offset: 0x00000000000148af
Faulting process ID: 0x14d0
Faulting application start time: 0x01cee3ddfaab54ec
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2\Email.dll
Report ID: 3b05bf7a-4fd2-11e3-be8a-d43d7e4c6101
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-17T21:50:11.000000000Z" />
<EventRecordID>14532</EventRecordID>
<Channel>Application</Channel>
<Computer>MasterXs</Computer>
<Security />
</System>
<EventData>
<Data>lightroom.exe</Data>
<Data>5.2.0.10</Data>
<Data>52288c50</Data>
<Data>Email.dll</Data>
<Data>5.2.0.10</Data>
<Data>52288a01</Data>
<Data>c0000005</Data>
<Data>00000000000148af</Data>
<Data>14d0</Data>
<Data>01cee3ddfaab54ec</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2\lightroom.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.2\Email.dll</Data>
<Data>3b05bf7a-4fd2-11e3-be8a-d43d7e4c6101</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event> -
Outlook 2013 with Exchange 2010
we upgraded from Outlook 2010 to 2013 x64it and the exchange server is the same 2010
when trying to cleanup public folders the Clean Up tool is grayed our and it says "outlook 2013 this feature is not available because you are running in online mode and connected to microsoft exchange server 2007 or earlier" none of this is true.
It works fine when you are in your own inbox, only grays out in Public folders, this worked fine with Outlook 2010
DavidHi David,
Sorry for the late reply.
Since Outlook 2010 works well, just Outlook 2013 has this issue, I still believe this issue related to the Outlook 2013 Client side.
I suggest also create a thread on Outlook Forum so that we can get more professional suggestions.
For your convenience:
https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
If this issue really related to the Exchange 2010 server side, I suggest re-setting the default public folder database for testing.
Please make a back up for the current setting in case of some crash. If it doesn't work, please back to the current setting.
Then please follow following article to change the default public folder database:
Change the Default Public Folder Database for a Mailbox Database
http://technet.microsoft.com/en-us/library/bb629522.aspx
Thanks
Mavis
Mavis Huang
TechNet Community Support -
Hi,
i have a problem with Mail.App on my mac..
Some mails contents disappears !! I can read them on my iPhone, or on my mobile me account, but not on my macbookpro..
I try to repair premission, delete caches files, etc. Check font book, rebuild mail boxes
Nothing change
Have you an idea ??
Thanks
CarlThanks Chris,
However I only have the files that I copied from XP (on USB stick) and I copied them onto the PC which is now running Linux Mint. I made an account in Thunderbird (same email address/password). It created a new folder. I browsed until I found the folder where I had copied the contents and pointed to this folder. When I then opened TB it started by saying it was making a summary. It then showed an empty inbox. Moreover, When I then check the folder, the original files now show 0 bytes. So this does not work for me.
M.
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