Outlook 2013 stops receiving email

Greetings. I am having difficulty receiving email in Outlook 2013.
When I first start Outlook, it retrieves email without any problem. However, after that initial download, the client will not receive any email. If I exit Outlook, and re-open the application, it will download emails again, but it never updates
again after the initial download.
- Email is Exchange (Office365)
- There are no error messages. Outlook reports it is "Up to Date"
- My phone connects to the same Office365 Email account (via ActiveSync), and receives emails with no problems
- Office365 OWA shows emails as they arrive, with no problems
- Issue only exists in Outlook 2013
- PC is Windows 7 SP1, with all patches
- All Office applications are fully patched
Any help would be greatly appreciated.

Hi,
It seems that your email can't be received automatically. Please check whether the issue happens in Outlook online mode. If the issue only happens in Outlook cached mode, please
create a new Outlook profile
to check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support

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Message Edited by davock on 03-01-2009 10:06 AM

Outlook 2013 stops receiving email

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