Outlook 2013 will not connect to specific networks outside the office

Question

Outlook 2013.  I can connect to any Wi-Fi network I have attempted...but Outlook 2013 will not connect to my home network.  I have tried clearing the dns cache as well as re-creating the account.  Outlook works fine at the office, fine at
hotels, fine at restaurants, but won't connect at my house using either a wired or Wi-Fi connection.
Any suggestions?

Answer 1

Hi
As per the information and details provided by you, to connect the Outlook 2013 from outside the office, please follow these steps: -
This is usually the result of authentication issues. In order to prevent strangers from using their
SMTP server to send spam, many ISPs require users to authenticate when they try to send email while accessing the server from outside the network. In many cases, users will also need to use a different
port number and may need to use SSL.
To check or change the outgoing server authentication, you need to open the
Account setting dialog. In Outlook 2013, this is on the
File tab.
Click on the email account, then click the
More Settings dialog and select the Outgoing server tab to check the authentication settings.
Enable
My outgoing server (SMTP) requires authentication and select
Use the same settings as my incoming mail server. These settings will often work both at home and when travelling.
You will also want to check the port and
SSL settings on the Advanced tab. Commonly used port number are
587, 465, and 1025 but if these don’t work, you will need to check your mail providers support pages for the correct port number. You may also need to select
SSL or Auto for encrypted connections, again, this information should be on your mail providers support website.
Note: - Once you make these changes, you should be able to send email from home.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G