Outlook 2013 will not open correctly

So I have just installed Office 2013 on a new install of Windows 7 as part of some evaluation work, my issue is when I open Outlook 2013, I get one, sometimes two blank windows with the title WORD either infront or sometimes behind the outlook window, and
outlook doesn't display the preview of the email correctly. I have tried a repair option but that didn't help.
I also looked in task manager and sure enough along with Outlook there are two instances of word, these all close if I exit outlook
What I have found is if I have outlook full screen, the two word windows open infront of the outlook GUI, I can hit the X to close those and then I see outlook but the preview screen is not working, I have to open the email to see the body. If I put outlook
in window mode (not max full screen) the two outlook windows open behind and I do get the preview screen and can not close them with the x button...

HI
I have the same issue with Office 2013 Outlook 2013, but with W8, Outlook crasjes after starting upp.(Same problem with Lync 2013)
After investigating, I found out that the driver to Matrox M9138, the WDM one, was causing this. I found out, if I used the std driver in win8, Outlook worked. A soon as I uppdated to 4.03.00.147
WDDM NoWHQL W8 Beta, Outlook 2013 krasjet.
Without the Matrox 4.03 xxx drivers, I can't use the 2 other screens, so this is not a option.
It seems that its not the power desk app that is the issue, but the drivers....
Not sure if this is something that must be solved in the Matrox driver, or Outlook 2013.
My solution for this problem, was to dropp Office 2013, and  for 2010.....
I hope this helps you guys to find a solution to this problem..... 
I just came aware of that, the Matrox driver is in Beta... maybe the will solve this the next driver(been waiting since dec 2012)
Kind Regards
Jan B
Norway
JFB

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