Outlook 2013 with exchange online account disconnected, tryin to connect for hours or indefinitely

I posted this in another forum (office 365) and was told to copy it here as it wasn't an office 365 issue so here is what I posted there:
===================================
Let me see if I can clarify better. This issue has been ongoing as long as I have worked for this client (I started in January but have been told the issue has been going on since before November of last year). The client has multiple construction sites
and its headquarters. There is a remote desktop server setup with a public IP address for the users "in the field" for accessing network resources at headquarters. At major construction sites (currently 3) they have high speed internet service installed
since the projects typically are 1+ years to complete. So at current times we have the following:
Main office:
Remote Desktop Server with logins for all employees
Main 2012R2 server
50MB/s internet connection via CenturyLink ISP
Site 1:
3 main users of computers. 1 constant user, 2 minimal use users. All 3 have experience the issue 3+ times a week
Comcast 50MB/S ISP
Site 2:
3 Main users of computers. 1 constant, 2 medium use users. All 3 experience the issue 3+ times a week
Comcast 50MB/s ISP
Site 3:
4+ computer users. 1 constant, 2 medium use users and the rest check email couple times a day. They also experience the disconnect issue 3+ times a week
15 MB/S DSL from CenturyLink ISP
There have been instances where (as examples) user 1a called me to tell me it was happening. Users 1b and 1c were not experiencing the issue. I was able to use a remote tool called Teamviewer to connect to her computer. Once connected I tried to open OWA
but it would not connect. I tried to ping the site and could not get a response. To verify I remoted into user 1b computer and his outlook was still connected and pinged fine. Both users being at the same site are on the same network. Had user 1a remote desktop
into the RDserver at the main office. Remoted into the server at the office her outlook on that machine connected no issues (in my mind rules out account issue?).
I don't believe it is network related due to the other computers working fine and being able to connect to her computer indicated to me that her NIC was fine. I don't think it was her account because it worked fine from the RD Server plus email service to
iPads/iPhones continue to work without issue. Once the computer is rebooted everything works fine for a while (could be hours, could be days).
Now to answer the questions for you:
1. it happens to all computers not at the main office but happens at random times to them. It also does not affect every computer at a remote location. It could be 1 or it could be multiple computers at the same time.
2. Affected users iPhones, iPads and outlook 2013 pro session on the RD Server at the main office continue to work no issues.
3. They cannot get to OWA on their machines when in that state, however can log into OWA on another machine plus the answer to #2 above.
4. It is all users at those locations, however I have experienced it myself at my house 1 time since January (I have a different exchange online plan/company than the one I am discussing in this post). The issue is random and it is uncertain if it will correct
itself if left sitting long enough (longest time it has been left is about 20 minutes or so) however even 20 minutes is a long time to wait for the service to return so users just reboot.
Please let me know If you have any solutions/ideas.
Thanks,
Brandon Smith
Cadence Communications
====================================
Hi Branon,
Thanks for your detailed information.
After going your post carefully, I am impressed by your strong technical skills. Regarding “I don't believe it is network related due to the other computers working fine and being able to connect to her computer indicated to me that her NIC was
fine. I don't think it was her account because it worked fine from the RD Server plus email service to iPads/iPhones continue to work without issue. Once the computer is rebooted everything works fine for a while (could be hours, could be days)” ,
I go along with you. Since the affected account could connect to other clients without issue , it indicates Office 365 account is no problem. And other computer were working fine and can connect to her computer, it shows the network environment does not cause
the issue. In this situation, the issue should relate to the specific Outlook Client. However this forum mainly focuses on Office 365 online services, to get more accurate responses, it’s suggested that you raise the problem in the Outlook forum. If they got
any result and you need further assistance from Office 365 side, please feel free to let us know.
In addition, about “I have had the users try to use OWA when it gets disconnected but they cannot get to that URL either. IE comes up with page not found”, I’d like to collect some information:
1. Does the issue only happen to IE? Have you tried logging in other browsers using the OWA address (like Chrome or Firefox)? Does it work?
2. Does only this user have the issue? Does it happen to other users?
3. Which version of Internet Explorer browser does the user use?
4. Could you provide us with the whole screenshot of the error message? You can post screenshots in our forum by clicking Use rich formatting and selecting the Insert Image icon.
Also, please try the following steps for troubleshooting:
a. Clear the IE caches and cookies when you log into Office 365 again.
b. Use the InPrivate Browsing of Internet Explorer to login.
c. Reset Internet Explorer’s settings, and try again.
d. Try to login in another network environment.
If there is any update, please let us know. I ’ll keep on monitoring this thread.
Best regards,
Jamie
===============================
As of today we still randomly experience this disconnect issue. Just today I had my test user call me to say she was disconnected. She is in location 2 where I have a test laptop also setup with her logged in. When she called I had her check the test laptop
and the outlook profile on that machine (same network) was still connected while her computer was not connected. I had her run the online analyzer tool on her machine (the one that would not connect) which ran for almost 2 hours. The tool finished right at
the same time that her outlook finally connected back to the server.
If anyone has any ideas/solutions please let me know.
Thanks in advance,
Brandon Smith
Cadence Communications Inc.

Oddly enough my computer is right at this moment in this same disconnected state. Outlook shows an exclamation point in a yellow triangle. Its state is disconnected. If I go to portal.office.com I get to the login page but get page can't be displayed after
entering my credentials. I tried using google and found this for login
https://outlook.office365.com/owa/ it too times out and can't be displayed.
if I try and ping these sites I get:
====================================================================
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\brandon.CAD1>ping portal.office.com
Pinging us.portal.office.akadns.net [2a01:111:f100:4001::4625:61ea] with 32 byte
s of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 2a01:111:f100:4001::4625:61ea:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\brandon.CAD1>ping login.microsoftonline.com
Pinging aadg.windows.net.nsatc.net [168.62.24.150] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 168.62.24.150:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
===============================================================================
If I remote into another machine at a client site I can log into portal.office.com using my email account.
I ran the outlook connectivity analyzer tool and got this if it helps:
===============================================================
Testing Outlook connectivity.
The Outlook connectivity test completed successfully.
Additional Details
Elapsed Time: 41017 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for
[email protected].
Autodiscover was tested successfully.
Additional Details
Elapsed Time: 12161 ms.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service was tested successfully.
Additional Details
Elapsed Time: 12161 ms.
Test Steps
Attempting to test potential Autodiscover URL
https://cadcom.us:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 475 ms.
Test Steps
Attempting to resolve the host name cadcom.us in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 184.168.55.1
Elapsed Time: 173 ms.
Testing TCP port 443 on host cadcom.us to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 149 ms.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 152 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server cadcom.us on port 443.
The Microsoft Connectivity Analyzer wasn't able to obtain the remote SSL certificate.
Additional Details
The certificate couldn't be validated because SSL negotiation wasn't successful. This could have occurred as a result of a network error or because of a problem with the certificate installation.
Elapsed Time: 91 ms.
Attempting to test potential Autodiscover URL
https://autodiscover.cadcom.us:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 9000 ms.
Test Steps
Attempting to resolve the host name autodiscover.cadcom.us in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.92.232, 132.245.58.104, 132.245.3.136, 132.245.64.248, 132.245.82.56, 132.245.88.200, 132.245.81.200, 132.245.81.136, 2a01:111:f400:2c84::8, 2a01:111:f400:1014::8, 2a01:111:f400:2c61::8, 2a01:111:f400:2c5d::8, 2a01:111:f400:142a::8,
2a01:111:f400:5242::8, 2a01:111:f400:2414::8, 2a01:111:f400:4c0b::8
Elapsed Time: 304 ms.
Testing TCP port 443 on host autodiscover.cadcom.us to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
Tell me more about this issue and how to resolve it
Additional Details
A network error occurred while communicating with the remote host.
Elapsed Time: 8696 ms.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The Autodiscover service was successfully contacted using the HTTP redirect method.
Additional Details
Elapsed Time: 2684 ms.
Test Steps
Attempting to resolve the host name autodiscover.cadcom.us in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.92.232, 132.245.58.104, 132.245.3.136, 132.245.64.248, 132.245.82.56, 132.245.88.200, 132.245.81.200, 132.245.81.136, 2a01:111:f400:2c84::8, 2a01:111:f400:1014::8, 2a01:111:f400:2c61::8, 2a01:111:f400:2c5d::8, 2a01:111:f400:142a::8,
2a01:111:f400:5242::8, 2a01:111:f400:2414::8, 2a01:111:f400:4c0b::8
Elapsed Time: 39 ms.
Testing TCP port 80 on host autodiscover.cadcom.us to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 57 ms.
The Microsoft Connectivity Analyzer is checking the host autodiscover.cadcom.us for an HTTP redirect to the Autodiscover service.
The redirect (HTTP 301/302) response was received successfully.
Additional Details
Redirect URL:
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
HTTP Response Headers:
Pragma: no-cache
X-FEServer: BY2PR07CA071
Connection: close
Content-Length: 0
Cache-Control: no-cache
Date: Tue, 21 Apr 2015 04:40:05 GMT
Location:
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
Server: Microsoft-IIS/8.0
X-Powered-By: ASP.NET
Elapsed Time: 47 ms.
Attempting to test potential Autodiscover URL
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
Testing of the Autodiscover URL was successful.
Additional Details
Elapsed Time: 2540 ms.
Test Steps
Attempting to resolve the host name autodiscover-s.outlook.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.24.82, 132.245.92.34, 132.245.92.194, 132.245.80.146, 157.56.239.194, 132.245.64.146, 2a01:111:f400:1414::2, 2a01:111:f400:2c2c::2, 2a01:111:f400:1428::2, 2a01:111:f400:4c32::2, 2a01:111:f400:2c40::2, 2a01:111:f400:5000::2
Elapsed Time: 345 ms.
Testing TCP port 443 on host autodiscover-s.outlook.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 44 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 177 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover-s.outlook.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA1, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US.
Elapsed Time: 119 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name autodiscover-s.outlook.com was found in the Certificate Subject Alternative Name entry.
Elapsed Time: 0 ms.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE.
Elapsed Time: 18 ms.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 3 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 2/13/2015 12:38:15 AM, NotAfter = 2/13/2016 12:38:15 AM
Elapsed Time: 0 ms.
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Elapsed Time: 146 ms.
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
The Microsoft Connectivity Analyzer successfully retrieved Autodiscover settings by sending an Autodiscover POST.
Additional Details
Elapsed Time: 1827 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user
[email protected].
The Autodiscover XML response was successfully retrieved.
Additional Details
Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Brandon Smith</DisplayName>
<LegacyDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon</LegacyDN>
<DeploymentId>5135be05-06e4-4e3b-9cbd-f39b6108647f</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol Type="mapiHttp">
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<MailStore>
<ExternalUrl>https://outlook.office365.com/mapi/emsmdb/[email protected]</ExternalUrl>
</MailStore>
<AddressBook>
<ExternalUrl>https://outlook.office365.com/mapi/nspi/[email protected]</ExternalUrl>
</AddressBook>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="LiveIdFba, OAuth">https://outlook.office365.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://outlook.office365.com/owa/cadcom.us/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
<Protocol>
<Type>EXHTTP</Type>
<Server>outlook.office365.com</Server>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://outlook.office365.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://outlook.office365.com/OAB/fb606d0b-79d8-4255-9c7b-552a0fccb72f/</OABUrl>
<UMUrl>https://outlook.office365.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<EwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EmwsUrl>
<SharingUrl>https://outlook.office365.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://outlook.office365.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=cadcom.us</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=cadcom.us</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=cadcom.us</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=cadcom.us</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=cadcom.us</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=cadcom.us</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=cadcom.us</EcpUrl-photo>
<EcpUrl-connect>Connect/Main.aspx?rfr=olk&exsvurl=1&Provider=<Provider>&Action=<Action>&realm=cadcom.us</EcpUrl-connect>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=cadcom.us</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=cadcom.us</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=cadcom.us</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=cadcom.us</EcpUrl-extinstall>
<ServerExclusiveConnect>On</ServerExclusiveConnect>
</Protocol>
</Account>
</Response>
</Autodiscover>
HTTP Response Headers:
request-id: 443c7500-1216-4307-b195-8d742873d0f0
X-CalculatedBETarget: co1pr04mb474.namprd04.prod.outlook.com
X-DiagInfo: CO1PR04MB474
X-BEServer: CO1PR04MB474
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Set-Cookie: ClientId=JYEVNJSG0UERWBME1PF2A; expires=Wed, 20-Apr-2016 04:40:07 GMT; path=/; secure; HttpOnly,EXOBasicAuth=compactTicket=&key=brandon%40cadcom.us+microsoft.exchange.autodiscover+157.56.138.143+&signature=QJdNVZ9GjQrYkxZg4iXgN8XbU7ZlhTifQyXVjqCwqbBgJL14yiG8oVRxKprB6LXqEBx90YDherBvRURQmGweF+XHW5Eg4gKIhRhSgy6XhMdQslO+PSV1TuZJIHB0g8KcM1MDr4LEuS19bT1HFPpLEUf7A+tmrfTQyy6l21zaUohb/Z0XZUn1o/pkbIcBBSb+tOVAemIsTyHN/p0VbbkA2AeMdVVJIz1wHLW7s9o7fCtJ7cM33Wzz9M6g5k/bNv/NAe9a2nbCZjpyqdmDkKrdmalekhBVkusIskPX5p8aVU8CuiTRtyIcRq8IWxvDhwyH3RiFnyVd5ytNy42M0r7+gQ==&puid=100300008CF2A4C2&expireTime=635651446880000000&membername=brandon%40cadcom.us&flags=False&userType=ManagedBusiness;
expires=Mon, 20-Apr-2015 16:38:08 GMT; path=/Autodiscover; secure; HttpOnly,[email protected]=u56Lnp2ejJqBzc6Znc7OmcjSnpnJzdLLx8qa0sfOyM/Sms7OyMzLyJmbms/HgZyem5yQktGKjIHNz87K0s/K0s3Oq8/LxcvPxc/HgZGeko+Nm8/L0Y+NkJvRkIqLk5CQlNGckJI=;
expires=Thu, 21-May-2015 04:40:08 GMT; path=/Autodiscover; secure; HttpOnly,[email protected]=u56Lnp2ejJqBzc6Znc7OmcjSnpnJzdLLx8qa0sfOyM/Sms7OyMzLyJmbms/HgZyem5yQktGKjIHNz87K0s/K0s3Oq8/LxcvPxc/H; expires=Thu, 21-May-2015 04:40:08 GMT; path=/Autodiscover;
secure; HttpOnly
Server: Microsoft-IIS/8.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
X-FEServer: BY1PR10CA0031
Date: Tue, 21 Apr 2015 04:40:08 GMT
Content-Length: 4345
Elapsed Time: 1525 ms.
The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL
https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user
[email protected].
The Autodiscover XML response was successfully retrieved.
Additional Details
Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Brandon Smith</DisplayName>
<LegacyDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon</LegacyDN>
<DeploymentId>5135be05-06e4-4e3b-9cbd-f39b6108647f</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>[email protected]</Server>
<ServerDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/[email protected]</ServerDN>
<ServerVersion>73C18088</ServerVersion>
<MdbDN>/o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/[email protected]/cn=Microsoft Private MDB</MdbDN>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://outlook.office365.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://outlook.office365.com/OAB/fb606d0b-79d8-4255-9c7b-552a0fccb72f/</OABUrl>
<UMUrl>https://outlook.office365.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<AuthPackage>Anonymous</AuthPackage>
<PublicFolderServer>outlook.office365.com</PublicFolderServer>
<EwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EmwsUrl>
<SharingUrl>https://outlook.office365.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://outlook.office365.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=cadcom.us</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=cadcom.us</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=cadcom.us</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=cadcom.us</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=cadcom.us</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=cadcom.us</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=cadcom.us</EcpUrl-photo>
<EcpUrl-connect>Connect/Main.aspx?rfr=olk&exsvurl=1&Provider=<Provider>&Action=<Action>&realm=cadcom.us</EcpUrl-connect>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=cadcom.us</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=cadcom.us</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=cadcom.us</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=cadcom.us</EcpUrl-extinstall>
<ServerExclusiveConnect>off</ServerExclusiveConnect>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>outlook.office365.com</Server>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://outlook.office365.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://outlook.office365.com/OAB/fb606d0b-79d8-4255-9c7b-552a0fccb72f/</OABUrl>
<UMUrl>https://outlook.office365.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<CertPrincipalName>msstd:outlook.com</CertPrincipalName>
<EwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EmwsUrl>
<SharingUrl>https://outlook.office365.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://outlook.office365.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=cadcom.us</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=cadcom.us</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=cadcom.us</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=cadcom.us</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=cadcom.us</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=cadcom.us</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=cadcom.us</EcpUrl-photo>
<EcpUrl-connect>Connect/Main.aspx?rfr=olk&exsvurl=1&Provider=<Provider>&Action=<Action>&realm=cadcom.us</EcpUrl-connect>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=cadcom.us</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=cadcom.us</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=cadcom.us</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=cadcom.us</EcpUrl-extinstall>
<ServerExclusiveConnect>on</ServerExclusiveConnect>
<EwsPartnerUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsPartnerUrl>
<GroupingInformation>CO1PR04</GroupingInformation>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="LiveIdFba, OAuth">https://outlook.office365.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://outlook.office365.com/owa/cadcom.us/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
<Protocol>
<Type>EXHTTP</Type>
<Server>outlook.office365.com</Server>
<ASUrl>https://outlook.office365.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://outlook.office365.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://outlook.office365.com/OAB/fb606d0b-79d8-4255-9c7b-552a0fccb72f/</OABUrl>
<UMUrl>https://outlook.office365.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<CertPrincipalName>msstd:outlook.com</CertPrincipalName>
<EwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://outlook.office365.com/EWS/Exchange.asmx</EmwsUrl>
<SharingUrl>https://outlook.office365.com/EWS/Exchange.asmx</SharingUrl>
<EcpUrl>https://outlook.office365.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=cadcom.us</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=cadcom.us</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=cadcom.us</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=cadcom.us</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=cadcom.us</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=cadcom.us</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=cadcom.us</EcpUrl-photo>
<EcpUrl-connect>Connect/Main.aspx?rfr=olk&exsvurl=1&Provider=<Provider>&Action=<Action>&realm=cadcom.us</EcpUrl-connect>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=cadcom.us</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=cadcom.us</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=cadcom.us</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=cadcom.us</EcpUrl-extinstall>
<ServerExclusiveConnect>On</ServerExclusiveConnect>
</Protocol>
</Account>
</Response>
</Autodiscover>
HTTP Response Headers:
request-id: 4412d758-013f-4700-bde1-06dc5e66bf6d
X-CalculatedBETarget: co1pr04mb474.namprd04.prod.outlook.com
X-DiagInfo: CO1PR04MB474
X-BEServer: CO1PR04MB474
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Set-Cookie: ClientId=YVWYC2UW3EAOSJXJYJDCDW; expires=Wed, 20-Apr-2016 04:40:08 GMT; path=/; secure; HttpOnly,[email protected]=u56Lnp2ejJqBzc6Znc7OmcjSnpnJzdLLx8qa0sfOyM/Sms7OyMzLyJmbms/HgZyem5yQktGKjIHNz87K0s/K0s3Oq8/LxcvPxc/HgZGeko+Nm8/L0Y+NkJvRkIqLk5CQlNGckJI=;
expires=Thu, 21-May-2015 04:40:08 GMT; path=/Autodiscover; secure; HttpOnly,[email protected]=u56Lnp2ejJqBzc6Znc7OmcjSnpnJzdLLx8qa0sfOyM/Sms7OyMzLyJmbms/HgZyem5yQktGKjIHNz87K0s/K0s3Oq8/LxcvPxc/H; expires=Thu, 21-May-2015 04:40:08 GMT; path=/Autodiscover;
secure; HttpOnly
Server: Microsoft-IIS/8.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
X-FEServer: BY1PR10CA0031
Date: Tue, 21 Apr 2015 04:40:08 GMT
Content-Length: 9631
Elapsed Time: 301 ms.
Autodiscover settings for Outlook connectivity are being validated.
The Microsoft Connectivity Analyzer validated the Outlook Autodiscover settings.
Additional Details
Elapsed Time: 0 ms.
Testing MAPI over HTTP connectivity to server outlook.office365.com
MAPI over HTTP connectivity was verified successfully.
Additional Details
HTTP Response Headers:
request-id: 2931fc03-73eb-4bb0-8ffc-34b9445369ed
X-FEServer: BY2PR09CA0048
Content-Length: 0
Date: Tue, 21 Apr 2015 04:40:08 GMT
Set-Cookie: ClientId=ZZCG7DWJLKIDNUIKMHP0Q; expires=Wed, 20-Apr-2016 04:40:09 GMT; path=/; secure; HttpOnly
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic Realm=""
X-Powered-By: ASP.NET
Elapsed Time: 3246 ms.
Test Steps
Attempting to resolve the host name outlook.office365.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.24.82, 132.245.92.34, 132.245.92.194, 132.245.80.146, 157.56.239.194, 132.245.64.146, 2a01:111:f400:2c40::2, 2a01:111:f400:5000::2, 2a01:111:f400:1414::2, 2a01:111:f400:2c2c::2, 2a01:111:f400:1428::2, 2a01:111:f400:4c32::2
Elapsed Time: 152 ms.
Testing TCP port 443 on host outlook.office365.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 70 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 251 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server outlook.office365.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA1, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US.
Elapsed Time: 141 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name outlook.office365.com was found in the Certificate Subject Alternative Name entry.
Elapsed Time: 3 ms.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE.
Elapsed Time: 34 ms.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 6 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 2/13/2015 12:38:15 AM, NotAfter = 2/13/2016 12:38:15 AM
Elapsed Time: 0 ms.
Testing HTTP Authentication Methods for URL
https://outlook.office365.com/mapi/emsmdb/[email protected].
The HTTP authentication methods are correct.
Additional Details
The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic
HTTP Response Headers:
request-id: 2931fc03-73eb-4bb0-8ffc-34b9445369ed
X-FEServer: BY2PR09CA0048
Content-Length: 0
Date: Tue, 21 Apr 2015 04:40:08 GMT
Set-Cookie: ClientId=ZZCG7DWJLKIDNUIKMHP0Q; expires=Wed, 20-Apr-2016 04:40:09 GMT; path=/; secure; HttpOnly
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic Realm=""
X-Powered-By: ASP.NET
Elapsed Time: 190 ms.
Testing the MAPI Address Book endpoint on the Exchange server.
The address book endpoint was tested successfully.
Additional Details
Elapsed Time: 1987 ms.
Test Steps
Testing the address book "Check Name" operation for user
[email protected] against server outlook.office365.com.
Check Name succeeded.
Additional Details
DisplayName: Brandon Smith, LegDN: /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon
Elapsed Time: 1987 ms.
Testing the MAPI Mail Store endpoint on the Exchange server.
We successfully tested the Mail Store endpoint.
Additional Details
Elapsed Time: 594 ms.
Test Steps
Attempting to log on to the Mailbox.
We were able to log on to the Mailbox.
Additional Details
Elapsed Time: 594 ms.
Testing RPC over HTTP connectivity to server outlook.office365.com
RPC over HTTP connectivity was verified successfully.
Additional Details
HTTP Response Headers:
request-id: 64e2bf62-0b20-4e36-912d-005c7a017fb4
X-DiagInfo: BY2PR09CA0048
X-FEServer: BY2PR09CA0048
Content-Length: 0
Date: Tue, 21 Apr 2015 04:40:11 GMT
Set-Cookie: ClientId=SKGVNJCDX0OA7M7QPJFWLA; expires=Wed, 20-Apr-2016 04:40:12 GMT; path=/; secure; HttpOnly
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic Realm=""
X-Powered-By: ASP.NET
Elapsed Time: 25606 ms.
Test Steps
Attempting to resolve the host name outlook.office365.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 132.245.24.82, 132.245.92.34, 132.245.92.194, 132.245.80.146, 157.56.239.194, 132.245.64.146, 2a01:111:f400:2c40::2, 2a01:111:f400:5000::2, 2a01:111:f400:1414::2, 2a01:111:f400:2c2c::2, 2a01:111:f400:1428::2, 2a01:111:f400:4c32::2
Elapsed Time: 42 ms.
Testing TCP port 443 on host outlook.office365.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 61 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 223 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server outlook.office365.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA1, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US.
Elapsed Time: 121 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name outlook.office365.com was found in the Certificate Subject Alternative Name entry.
Elapsed Time: 1 ms.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE.
Elapsed Time: 36 ms.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 5 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 2/13/2015 12:38:15 AM, NotAfter = 2/13/2016 12:38:15 AM
Elapsed Time: 0 ms.
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Elapsed Time: 173 ms.
Testing HTTP Authentication Methods for URL
https://outlook.office365.com/rpc/[email protected]:6002.
The HTTP authentication methods are correct.
Additional Details
The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic
HTTP Response Headers:
request-id: 64e2bf62-0b20-4e36-912d-005c7a017fb4
X-DiagInfo: BY2PR09CA0048
X-FEServer: BY2PR09CA0048
Content-Length: 0
Date: Tue, 21 Apr 2015 04:40:11 GMT
Set-Cookie: ClientId=SKGVNJCDX0OA7M7QPJFWLA; expires=Wed, 20-Apr-2016 04:40:12 GMT; path=/; secure; HttpOnly
Server: Microsoft-IIS/8.0
WWW-Authenticate: Basic Realm=""
X-Powered-By: ASP.NET
Elapsed Time: 27 ms.
Attempting to ping RPC proxy outlook.office365.com.
RPC Proxy was pinged successfully.
Additional Details
Elapsed Time: 2099 ms.
Attempting to ping the MAPI Mail Store endpoint with identity:
[email protected]:6001.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 47 ms.
Elapsed Time: 5049 ms.
Testing the MAPI Address Book endpoint on the Exchange server.
The address book endpoint was tested successfully.
Additional Details
Elapsed Time: 6447 ms.
Test Steps
Attempting to ping the MAPI Address Book endpoint with identity:
[email protected]:6004.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 218 ms.
Elapsed Time: 4230 ms.
Testing the address book "Check Name" operation for user
[email protected] against server
[email protected].
Check Name succeeded.
Additional Details
DisplayName: Brandon Smith, LegDN: /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon
Elapsed Time: 2216 ms.
Testing the MAPI Referral service on the Exchange Server.
The Referral service was tested successfully.
Additional Details
Elapsed Time: 6271 ms.
Test Steps
Attempting to ping the MAPI Referral Service endpoint with identity:
[email protected]:6002.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 640 ms.
Elapsed Time: 4630 ms.
Attempting to perform referral for user /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon on server
[email protected].
We got the address book server successfully.
Additional Details
The server returned by the Referral service:
[email protected]
Elapsed Time: 1640 ms.
Testing the MAPI Address Book endpoint on the Exchange server.
The address book endpoint was tested successfully.
Additional Details
Elapsed Time: 923 ms.
Test Steps
Attempting to ping the MAPI Address Book endpoint with identity:
[email protected]:6004.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 62 ms.
Elapsed Time: 72 ms.
Testing the address book "Check Name" operation for user
[email protected] against server
[email protected].
Check Name succeeded.
Additional Details
DisplayName: Brandon Smith, LegDN: /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=eec65d660c084484bbca3f80e1a10e9a-brandon
Elapsed Time: 851 ms.
Testing the MAPI Mail Store endpoint on the Exchange server.
We successfully tested the Mail Store endpoint.
Additional Details
Elapsed Time: 4286 ms.
Test Steps
Attempting to ping the MAPI Mail Store endpoint with identity:
[email protected]:6001.
The endpoint was pinged successfully.
Additional Details
The endpoint responded in 656 ms.
Elapsed Time: 3656 ms.
Attempting to log on to the Mailbox.
We were able to log on to the Mailbox.
Additional Details
Elapsed Time: 628 ms.
=============================================================================

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Outlook 2013 with Exchange 2013 keeps giving read receipts

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Hi,
I'm trying to create a situation where a user fires up Outlook 2013 for the first time and the Exchange account is configured for them without any intervention whatsoever.
I currently have it that when a user opens Outlook, they see the "Welcome to Outlook 2013" screen and they click next. They are asked if the want to setup Outlook to connect to an email account and click Next. On the next screen, there
primary SMTP address is automatically filled out, and then autodiscover takes over and configures the rest for them.
I have configured AutoDiscover correctly (including SCP), and configured a GPO with "Automatically configure profile based on Active Directory Primary SMTP address".
However, I still get that "Welcome to Outlook 2013" screen.
How do I get rid of that to make the whole process fully automated?
Many thanks,
-Mark

Hi Mark,
I have this issue before.
When we first add our accout to Outlook, we should better create a new profile manually.
I suggest removing our accout from Outlook via "Mail" and re-creating new profile.
Operation details as below:
1. Start-->Control Panel-->Mail-->E-mail Accounts...-->select your account and Remove it-->Close
2. Show Profiles...-->Add-->then configure your account again.
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2013 with Exchange 2010

we upgraded from Outlook 2010 to 2013 x64it and the exchange server is the same 2010
when trying to cleanup public folders the Clean Up tool is grayed our and it says "outlook 2013 this feature is not available because you are running in online mode and connected to microsoft exchange server 2007 or earlier" none of this is true.
It works fine when you are in your own inbox, only grays out in Public folders, this worked fine with Outlook 2010
David

Hi David,
Sorry for the late reply.
Since Outlook 2010 works well, just Outlook 2013 has this issue, I still believe this issue related to the Outlook 2013 Client side.
I suggest also create a thread on Outlook Forum so that we can get more professional suggestions.
For your convenience:
https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
If this issue really related to the Exchange 2010 server side, I suggest re-setting the default public folder database for testing.
Please make a back up for the current setting in case of some crash. If it doesn't work, please back to the current setting.
Then please follow following article to change the default public folder database:
Change the Default Public Folder Database for a Mailbox Database
http://technet.microsoft.com/en-us/library/bb629522.aspx
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2011 with Exchange Online

I have just subscribed to Exchange Online, and use Outlook 2011 for Mac as client. Email send/receive is working. However, Contacts and Notes on my Outlook don't sync with Exchange.

Hi,
Since Exchange Online is different from Exchange 2013, I suggest asking Exchange Online Forum for help so that we can get more professional suggestions.
For your convenience:
http://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Also post a thread on Outlook 2011 for Mac Forum:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
However I also found a KB for your reference:
How to sync calendars in Outlook for Mac 2011
http://support.microsoft.com/kb/2452489/en-us
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2013 with Exchange Server - Changed custom form for contacts is not shown

Hello,
Our infrastructure:
Exchange Server 2010
Outlook 2010
Outlook 2013
Windows 7 Pro, Windows 8 Pro and Windows 8.1 Pro
The situation:
We've used an old custom form for contacts, worked perfectly fine
I've updated the form (adding some new custom fields and checkboxes) using Outlook 2013 and publishing the form (with a new name) to the Exchange folder
I've set the form as default form in our contacts folder
I've used this Script to set the new form for the existing contacts and the name of the new form is saved correctly
BUT if I open a contact in our Exchange contacts folder, Outlook 2013 (Outlook 2010) still shows the old form
Steps I've taken so far:
Cleared Outlook forms cache
Repeated the above steps 1-4 in Outlook 2010
Switched Cached Exchange Mode off and back on
Allowed Scripts in Trust Center Settings
Used a new clean Windows installation with a new Outlook 2013 installation
Used different Exchange users on different systems, but some behavior when opening contacts
I'm out of options I can think of, so maybe somebody else has some new view on this problem.
Thank you very much in advance!
Greetings,
Karl

Hi,
Is the Exchange folder in which the custom form is published available to all users?
From the description, the script used to work for the old custom form, correct? Which version of Outlook did you use with the old custom contact form? Outlook 2010/Outlook 2013 or an earlier version? If you used the script with an earlier version of Outlook,
we can't make sure it will still work with Outlook 2010/Outlook 2013.
In addition we may also try creating a new contact form and test the steps to see if it will work.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Problems using Outlook 2013 with Exchange Server Small Business Server 2003

Hello,
We have just upgraded our Office suite from Office 2007 Pro to Office 2013 Pro. When I try to configure Outlook 2013 to connect to Exchange Server 6.5 (SMS 2003) I get an error "Outlook 2013 being blocked by current version of Exchange Server".
Outlook 2013 at present is not communicating with Exchange server 6.5
Are there any fixes I have to install on our SMS 2003 server to allow Outlook 2013 to work with SMS 2003 Exchange Server?
Any configuration changes I need to make? Any help is appreciated.
Thx
John G.
John Grace

Hi
Outlook 2013 is not supported with exchange 2003:
http://technet.microsoft.com/en-us/library/ee624351.aspx#section10
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Outlook 2013 with Exchange 2013: Mails stuck in Outbox

Hi everybody,
I am using Outlook 2013 connecting an Exchange 2013 server. After sending a mail, all outgoing mails remain in the outbox. After removing the cache files it works for a while until the problem occurs for the next time (approx. once every two days).
I already re-installed Windows 8 to test it on a completely clean environment...OWA works fine, the problem only exists with Outlook.
Additional note: It might be interesting that after sending a mail, the "Send/Receive progress" window states "sending [email protected] - complete" but the Mail is still in the outbox and was not delivered to the recipient. Safe mode doesn't work
for me. Other users connecting with Outlook 2010 don't have a problem with this exchange server.
Do you have any ideas? If I can provide you with further information, please let me know.
Greets,
Basti

Thanks for your answer. Here are the requested information:
>What addins are you using?
No 3rd party addins, at the moment "Microsoft Exchange Add-In", "Microsoft VBA for Outlook Addin",
"OneNote Notes about Outlook Items" and "Outlook Social Connector 2013" are activated. But the problem also occurs if no addin is active (or even in Safemode).
>Antivirus
scanners can prevent Outlook from moving messages to the sent folder.
I will try to deactivate the virus scanner the next time. (Avira is used)
>Can
any address trigger this behavior or does it happen with certain addresses?
No, it does happen with any address by random. Once the problem occurs, I can try to send as much mails as I want to
any address - nothing leaves the outlook client.
>Is
this your mailbox or a shared/secondary mailbox?
It is a user's mailbox, nothing shared.

Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information

Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
Mark

Hi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support

Lync 2013 On Premises integration with Exchange Online Unified Messaging

I am working on deploying Lync 2013 Server on premises and integrating it with Exchange Online. We do not use Exchange on premises.
My question is how to integrate with Unified Messaging specifically. Other functions like Calendar, call logs seem to be working fine.
There are many guides online on how to do this, and I have read many and attempted to follow with no luck. All seem to assume that UM has already been deployed on prem which I don't have. Is this possible to integrate Lync with Exchange Online without having
and Exchange deployment on premises first.
Another source of confusion is the Office Voice Access number and how Lync clients dial voicemail. Where does this go if somebody dials internally (from Lync) and externally (from PSTN)? Exchange online or Lync on prem? And if Lync, then my guess would be
Lync forwards on to Exchange Online UM somehow. Do I have to purchase a number from somewhere because of it being on 365 or can I use a spare DID?
From my tests so far, when I call voicemail as any user, it seems to dial that same user and then the call fails.
Hopefully someone can shed some light on this for me.

You can integrate Exchange UM with Lync Server 2013.
Please check the deployment process at http://technet.microsoft.com/en-us/library/gg398968.aspx
Lisa Zheng
TechNet Community Support

[Resolved]Outlook 2013 with Office 365: Unable to log in to: SharePoint. Click here to log in.

This is posted so that it may be of assistance to others.
I am using Outlook 2013 (Office 2013 Pro Plus) with Office 365 (E3 Subscription). Active Directory is federated with Office 365. I recently had to change my AD account password.
On my home computer, that is not a domain member and is running Windows 8.1 with my personal Microsoft account, Outlook was not authenticating to SharePoint Online. In the message/event windows the error "Unable to log in to: SharePoint. Click
here to log in." is displayed. When I click the error it flashes and does nothing else. Outlook was showing SEND/RECEIVE errors for all of my SharePoint Online calendars and lists:
Task 'SharePoint' reported error (0x80070005): 'You do not have permission to view this SharePoint List (IT Shared Calendar). Contact the SharePoint site administrator. HTTP 403.'
I could send and receive e-mail. I deleted one of the calendars and then added it back from the SharePoint site ribbon- no change. I was always able to access the calendars and lists using IE.
I checked Windows Credential Manager. I deleted my Outlook credential (MS.Outlook.15) which prompted me to enter my Exchange Online credentials but did not prompt for SharePoint Online. I then deleted my Office credential (MicrosoftOffice15_Data:orgid) with
no change.
It was not until I switched Office over to use my organizational (Federated AD) account that the problem was resolved.
It appears Outlook (15.0.4615.1000) now gets confused between accounts- because previously I had no issues when changing my password as Outlook would always prompt for it. I noticed this behavior had changed on my office computer when Outlook did not give
me the usual three prompts for password after changing it.

Hi,
Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

Outlook 2013 with Office 365 and Google Apps Sync.

This is the scenario, hopefully somebody can give me some insight on how to resolve this.
Outlook 2013 with gapps. Both updated.
Outlook profile with an office 365 email account (which is as an exchange account) and google apps with our main account.
We installed an office 365 account since its the only way that several users can share and edit the same contacts on Outlook. They use almost all contact fields.
Gapps its the main email address and calendar. Shared calendars are deeply used too.
The problem is that when I edit a contact (the exchange account) I get an error -when- I edit the email field.
"The operation failed. The messaging interfaces returned an unknown error."
If I make a new Outlook profile with the exchange account and the gapps account via imap setup I get not errors BUT I loose calendars sync.
So I went back to the main profile and thought. <maybe both contacts engines are screwing Outlook.> So, since I don't care about gapps contacts anymore I disabled via:
Disable sync for individual products
https://support.google.com/a/answer/1041455?hl=en
And also disabled the dynamic Global Address (just in case).
But the same happens.
I tried with another box, with office 2010, updated it and made a new profile with the office 365 and gapps and the same history.
Finally I though about setting the office 365 account as imap but contacts are not downloaded.
So I'm between a rock and a hard place here.
I need to use office 365 account in the same profile as gapps account.

Hi,
What’s the file size of your Outlook data file? If your data file is over size, it may cause data file corruption.
Outlook data file corruption may cause this problem. Please try to run a repair of your Outlook data files to check the result:
http://support.microsoft.com/kb/272227/en-us
Note: You may need to run Scanpst.exe for several times until there is no error.
In addition, here is a thread discussed a similar issue, please take a look at it and check if it helps:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/office-2010-the-operation-failed-the-messaging/bdd2d604-e652-4fe5-96a3-038191f55d3c?page=1
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 with exchange online account disconnected, tryin to connect for hours or indefinitely

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