Outlook 2013 with Windows 8 - no new mails visible in outlook
Dear Sir/Madam,
For the last 6 months I am using outlook 2013 in combination with windows 8. I have had many outlook issues already (especially with respect to syncing) which caused me to reinstall Outlook already several times. The last time I reinstalled outlook was 2
months ago and today an old problem returned:
Until yesterday my outlook is completely up to date and synched with my iphone. However newly received and sent emails do not appear in outlook. I am able to send emails from my computer, but after the email has been in drafts/outbox, it just disappears
from my computer. On my iphone it synchs properly, so sent emails from my computer are visible on my phone, but not on my computer.
What is the best thing to do?
Please help.
Many thanks,
Hi,
If I have understood you correctly, those emails you sent out from your computer (Outlook 2013) actually got delivered successfully, recipients received them. They just gone from your Outlook 2013 client, correct?
What type of email account do you use (POP, IMAP, MAPI or Exchange)? Please try below steps to troubleshoot the issue:
Try to use scanpst.exe tool to repair your data file. Please refer to this article on how to use scanpst.exe:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx
Please try to load Outlook in safe mode and verify result, this will disable all the add-ins and macros:
Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter.
If the above steps don't work, you may create a new Outlook profile using the article below and verify the status:
http://support.microsoft.com/kb/829918
If I have misunderstood anything, please feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Similar Messages
-
Desktop email alert with outlook 2013 in windows 7 no skype
I recently Upgraded from office 2010 to office 2013 running on windows 7 Enterprise in my office Laptop, I do not have Skype installed in my laptop and I don't receive any email alert notification or either sound. I am using outlook 2013 with Exchange
account, what should I do ?
Regards,
PraveenHi,
Do you mean there is no Skype App after installing Office 2013?
Did you custom install Office 2013 without checking Skype app?
Thanks
Mavis
Mavis Huang
TechNet Community Support -
No new mail notification in Outlook - CAS Exchange RPC Client Access problem
Hi, we're facing this problem:
Users start complaining they suddenly don’t receive new mail notifications in Outlook (2010/2013) anymore
Inbox does not show the new mail either
When the user changes folders in outlook, the new mail does show in the Inbox folder
Restarting Outlook shows the new mail as well.
The same new e-mail arrives instantly (with notifications) in Owa and on mobile devices
Sometimes the new mail notification pops up after a longer period of time (from 30 seconds to 10 minutes). But more often not at all.
This issue seems to occur at random. We’ve been problem free for a week, and sometimes it comes back three times a day.
Clients running Outlook 2010, 2013 cached or online, on site and off site. So it seems server related, not client.
It was seen first around January 8th. We did not make any changes around that time that we can link to this problem.
Only one CAS server (EXCH1-RTD) shows this issue. CAS servers on other sites are ok
EXCH1-RTD has CAS and HUB transport roles. The same site has two mailbox only servers. EXCH2-RTD (mailbox server for normal mailboxes). And EXCH3-RTD (mailbox server for archive mailboxes)
No entries in the event logs that seems to be related
As the problem only occurs with Outlook clients, I suspected RPC issues. We cannot gracefully stop the “Microsoft Exchange RPC Client Access” service on EXCH1-RTD while the issue occurs. We
can only kill the process and restart the service, solving the issue instantly.
What we’ve tried until now:
Updated all Exchange servers from Exchange 2010 SP3 RU6 to RU8-v2 (server OS=W2K8R2)
Updated all Exchange servers to latest critical Windows updates
Recalculated requirements using MS Sizing tool. Upgraded EXCH1-RTD VM from 8GB and 2 vCPU (1 core/cpu) to 16GB
and 4vCPU (1 core/cpu)
Ran various perfmon counters and compared them with other Exchange servers, not finding any obvious anomalies.
Any ideas would be greatly appreciated!
RonHi Ron,
From your description, OWA works well, the issue is related to Outlook side. In your case, I recommend you use Outlook safe mode to determine whether the issue is related to add-ins. If the issue persists, you can create a new profile to check the result.
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support -
Outlook 2013 with Exchange 2013 keeps giving read receipts
Hello experts,
We have an Exchange 2013 server. All users are joint to the domain, except one user (Windows 8.1) which is in a Workgroup, and using Outlook 2013 with IMAP protocol.
This particular user is having a problem. When he send's any email from Outlook and requests a read receipt, after that he keeps getting hundreds of read receipts in his inbox. I have tried disabling (for temporarily) the Windows server 2012 firewall, but
still having the same issue.
Is this a known bug in Outlook 2013 with Exchange 2013? Any help troubleshooting this?Hi,
According to your description, I understand that IMPA account get hundreds of read receipts while he requests a read receipt.
If I misunderstand you concern, please do not hesitate to let me know.
Whether are all account or some special user experience this question? Please do a test in external with IMAP account to double confirm.
How about the “Request a Delivery Receipt”?
Also, please run message tracking log to get more details about message mail flow:
Get-MessageTrackingLog –Server “mailbox server” –Sender “[email protected]” –Recipient “[email protected]” –MessageSubject “Read: message subject” | Select Timestamp, ClientHostname,ServerHostname,Source,EventID,Recipients,RecipientStatus,Sender | ConvertTo-Html > “C:\Test\Test.xml”
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support -
Outlook 2013 with Dynamics 2013 CRM Plugin extremely slow
I have recently upgraded my Dynamics CRM server from 2013 to 2013 SP1
All of my user machines (VDI) have office 2013 with the Dynamics CRM 2011 plugin installed (I previous had Dynamics CRM 2011 on a seperate server, but 2013 was released before we set it up and so I removed the old 2011 server).
The website has a GlobalSign SSL against it and runs fine internally and externally. I also have a terminal server running Server 2012 with Outlook 2013 and the Dynamics CRM 2011 plugin and this also runs fine.
My machine was running fine but I decided to upgrade the Outlook plugin to 2013 and that's where my problems started. I removed the 2011 plugin (and even followed the detailed guide on how to completely remove it) and then installed the 2013 plugin.
It installed fine but when I use it, it is ridiculously slow. For example, I highlight an email and then click "Track" in the tool bar. What should happen is the little icon of the blue/green people should appear next to it and then the options for
"Convert To" text should be available, but they are not. The button at the top changed to read "Untrack" but that's it, making it completely unusable. If I go an make a tea, and then come back and then go an make another tea, sometimes
it will have updated by the time i get back, but generally it does not. I can close and re-open outlook and still the icon does not display next to the email. Interestingly although the button at the top reads "Untrack" which indicates that it is
being tracked, the pane at the bottom reads "This email is not being tracked in CRM".
Now, if I logon to the terminal (RDS) server (that I mentioned above) everything works fine and Outlook updates immediately, all the machines are on the same VLAN and so I should be able to rule out firwall issues (that terminal server is still running the
2011 plugin) so that would indicate that this is a problem with my machine. I created a fresh machine and installed that same applications and the same problem was had, so that now indicated that its a problem with the plugin perhaps or something very specific
to my setup.
I had tried to download and install SP1 for Dynamics CRM 2013 for Outlook but on 2 separate machines I received the same error when installing
The log for my attempt last night shows:
23:11:44| Info| Refreshing previous hotfix ARP entries
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2466084_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2466086_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2547347_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2556167_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2567454_Client_1033
23:11:44| Info| Writing registry entry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB2600643_Client_1033
23:11:44| Info| Retrieving current hotfix ARP entries for 0c524d20-1409-0060-8a9e-0c4c490e4e54
23:11:44| Info| Retrieving entry KB2466084_Client_1033
23:11:44| Info| Retrieving entry KB2466086_Client_1033
23:11:44| Info| Retrieving entry KB2547347_Client_1033
23:11:44| Info| Retrieving entry KB2556167_Client_1033
23:11:44| Info| Retrieving entry KB2567454_Client_1033
23:11:44| Info| Retrieving entry KB2600643_Client_1033
23:11:44| Info| Retrieving entry KB2888948_Client_1033
23:11:44| Info| value 'RegistryLocation': ''
23:11:44| Info| value 'HelpLink': 'http://support.microsoft.com/kb/2888948'
23:11:44| Info| value 'ParentKeyName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'UninstallString': 'C:\Windows\\$CrmUninstallKB2888948_Client_1033$\CrmUpdateWrapper.exe /uninstall'
23:11:44| Info| value 'NoRemove': '0'
23:11:44| Info| value 'ParentDisplayName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'NoRepair': '1'
23:11:44| Info| value 'DisplayVersion': '6.0.0000.0809'
23:11:44| Info| value 'Publisher': 'Microsoft Corporation'
23:11:44| Info| value 'DisplayName': 'Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2888948)'
23:11:44| Info| value 'NoModify': '1'
23:11:44| Info| Retrieving entry KB2941390_Client_1033
23:11:44| Info| value 'HelpLink': 'http://support.microsoft.com/kb/2941390'
23:11:44| Info| value 'UninstallString': 'C:\Windows\\$CrmUninstallKB2941390_Client_1033$\CrmUpdateWrapper.exe /uninstall'
23:11:44| Info| value 'DisplayName': 'Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2941390)'
23:11:44| Info| value 'NoRemove': '0'
23:11:44| Info| value 'NoRepair': '1'
23:11:44| Info| value 'RegistryLocation': ''
23:11:44| Info| value 'NoModify': '1'
23:11:44| Info| value 'ParentDisplayName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Info| value 'DisplayVersion': '6.1.0000.0581'
23:11:44| Info| value 'Publisher': 'Microsoft Corporation'
23:11:44| Info| value 'ParentKeyName': 'Microsoft Dynamics CRM 2013 for Microsoft Office Outlook'
23:11:44| Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.<>c__DisplayClass7.<RemoveSupercededEntries>b__5(ArpEntryDescriptor entry)
at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.RemoveSupercededEntries(IEnumerable`1 arpEntries, Version minimumVersionToKeep)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---, Error, RetryCancel, Option1
23:11:50| Info| InputResult: Cancel
23:11:50| Info| CrmAction execution time; MspInstallAction; 00:01:12.9310905
23:11:50| Error| Install exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.<>c__DisplayClass7.<RemoveSupercededEntries>b__5(ArpEntryDescriptor entry)
at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
at Microsoft.Crm.Setup.Update.HotFixArpEntryHandler.RemoveSupercededEntries(IEnumerable`1 arpEntries, Version minimumVersionToKeep)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.Setup.Shared.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)
at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InvokeInstall(Installer installer, IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InternalInstall(IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
at Microsoft.Crm.Setup.Shared.SetupBase.ExecuteOperation()
23:11:50|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.ExecuteOperation
23:11:50| Info| failed.
23:11:50| Info| Setup did not complete successfully.
Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
The given key was not present in the dictionary.
23:11:50| Error| Setup did not complete successfully.
23:11:50|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.RunInternal
23:11:50|Verbose| Update Not Completed
23:11:50|Verbose| Update Not Completed
23:11:50| Info| Service Pack 1 for Microsoft Dynamics CRM for Outlook (KB2941390) was not completed successfully because of the following problems:
Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
The given key was not present in the dictionary.
23:11:50| Info| ActivatePage(HotfixFinishPage)
I also tried manually installing Rollup 2 before installing SP1 but I still get the same error.
Now I'm not sure if the Outlook plugin update is going to fix the problem, so as it stands I have 2 problems:
Very very slow Outlook CRM Plugin when updating emails and icons
Cannot install 2013 CRM SP1 for Outlook
So, I'm stumped, and this is really holding me back. I will post any updates here, but if anyone has any ideas, please let me know.I have Outlook 2013 with the CRM 2013 Outlook client and it was running fine until about a week ago. I ran windows update and suddenly everything stopped working. I am going to try to uninstall all the updates until I determine which one is the cause
of the problem. It would be nice if MS tested before releasing updates...
Ken Compter -
Outlook 2013 with Office 365 and Google Apps Sync.
This is the scenario, hopefully somebody can give me some insight on how to resolve this.
Outlook 2013 with gapps. Both updated.
Outlook profile with an office 365 email account (which is as an exchange account) and google apps with our main account.
We installed an office 365 account since its the only way that several users can share and edit the same contacts on Outlook. They use almost all contact fields.
Gapps its the main email address and calendar. Shared calendars are deeply used too.
The problem is that when I edit a contact (the exchange account) I get an error -when- I edit the email field.
"The operation failed. The messaging interfaces returned an unknown error."
If I make a new Outlook profile with the exchange account and the gapps account via imap setup I get not errors BUT I loose calendars sync.
So I went back to the main profile and thought. <maybe both contacts engines are screwing Outlook.> So, since I don't care about gapps contacts anymore I disabled via:
Disable sync for individual products
https://support.google.com/a/answer/1041455?hl=en
And also disabled the dynamic Global Address (just in case).
But the same happens.
I tried with another box, with office 2010, updated it and made a new profile with the office 365 and gapps and the same history.
Finally I though about setting the office 365 account as imap but contacts are not downloaded.
So I'm between a rock and a hard place here.
I need to use office 365 account in the same profile as gapps account.Hi,
What’s the file size of your Outlook data file? If your data file is over size, it may cause data file corruption.
Outlook data file corruption may cause this problem. Please try to run a repair of your Outlook data files to check the result:
http://support.microsoft.com/kb/272227/en-us
Note: You may need to run Scanpst.exe for several times until there is no error.
In addition, here is a thread discussed a similar issue, please take a look at it and check if it helps:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/office-2010-the-operation-failed-the-messaging/bdd2d604-e652-4fe5-96a3-038191f55d3c?page=1
Best Regards,
Steve Fan
TechNet Community Support -
Outlook 2010/multiple exchange accounts/new mail notification on one only
Hi, is there a way to have multiple exchange accounts in Outlook 2010 but just have new mail notifications on the first only?
I tried having the first exchange account open an additional user, but running into memory errors as a result. Found the solution to that by adding them as separate accounts, but this creates noise with mail notifications, reminders, etc-
Thanks in advance - JoeHi,
You can configure multiple Exchange accounts in Outlook 2010. For details on how to configure, you can refer to this article:
http://blogs.msdn.com/b/outlook/archive/2009/08/25/multiple-exchange-accounts-in-outlook-2010.aspx
Also, only the default mail store will get the new mail icon. You can use rules to pop up a desktop notification for the other accounts but the icon will only appear
for the default account.
Best Regards,
Sally Tang
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected] -
Can you automatically print email attachments in Outlook 2013 with a standard "out of the box" rule
I know there is a standard "print it" rule in Outlook 2010 that prints the email not the attachment. I heard that there is a standard rule in Outlook 2013 that prints attachments. Is this true? I have Outlook 2010 currently and am having trouble
with scripts that are suppose to auto print attachments. If this feature is now a standard rule in Outlook 2013 I would upgrade.Hi,
Please note, both Outlook 2010 and Outlook 2013 only have the rule with the action "print it", but neither of them has the action to print the attachment. You need to use a macro which prints the attachments of the emails.
Some 3rd-party add-ins may also help.
If you need support on the macro, we can post this question to Office Developers forum:
http://social.msdn.microsoft.com/Forums/office/en-US/home?category=officedev
Regards,
Melon Chen
TechNet Community Support -
Outlook 2013 with Office365 exchange Scheduling assistant not retrieving free/busy information
Hi, we are using Outlook 2013 with Office365 Exchange and when using the Scheduling assistant in Outlook users are seeing "No Information. No free/busy information could be retrieved". The scheduling assistant works fine in OWA.
I have spent time trying to find an answer on the web but most answers involve different exchange variations.
MarkHi,
Since the problem only exists on Outlook Client, we can try running Outlook with the switch "/cleanfreebusy", this will clear and regenerate free/busy information:
outlook.exe /cleanfreebusyin the blank box, then press Enter.
You can also switch between Online and Cached Mode to check if there's a difference.
Regards,
Melon Chen
TechNet Community Support -
Outlook integration for ms outlook 2013 with SAP B1 9.0PL08
Hi experts,
I am not able to do outlook integration for ms outlook 2013 with SAP B1 9.0 PL08.
Can anyone let me know, how to achieve this.?
Is this supported by SAP B1 or not.?
I have gone through several thread on sdn. I am not getting clear answer...Please let me know how to do this one..
With RegardsHi,
9.0 version will not support outlook 2013. Please check admin guide for installing 9.0 version.
Thanks & Regards,
Nagarajan -
Create a new Mail Folder in Outlook 2011 and control its location?
Hello,
I want to create a new mail folder in Outlook in a location of my choosing (from dialogue box)
After selecting the location, the user would get a dialog box that asks for the users initials (i.e CY)
A second dialog box would ask for the name of the new folder.
Clicking "ok" would create a new folder in outlook that looks like this:
20131107-TECH-CY-MyFolderName
A new dialog box then prompts for a location on the Mac where a similarly named folder should be created.
Clicking "OK" uses the finder to create this folder.
Many thanks for any help!Does anyone know how to summon a dialog box in Outlook 2011 for Mac using Applescript??
-
What's the best way to export my Outlook 2007 for windows to either Mail ..
Trying to export both emails and address book from Outlook 2007 for windows to either mail or entourage but not sure how to do this and second what mail program to use? Mail or entourage? Any help for a 2 day newbie is most appreciated. Exwindow
As mentioned many times already on this forum: O2M: http://www.littlemachines.com
-
i am trying to sync outlook 2013 with icloud and am receiving this error - Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again - can anyone help me out
Here are two threads you may want to review. I'm sure there are others. Good luck!
https://discussions.apple.com/thread/3427840?start=0&tstart=0
http://www.slipstick.com/outlook/icloud-outlook-problems-syncing-calendar/ -
Will icloud work with Windows 7 " Live Mail?"
Will icloud work with Windows 7 " Live Mail?"
Message was edited by: IHWOnly the email will work,
Here are the server settings:
The manual setup section is for Mac Mail, it is not needed, the password and server settings should be adhered to. -
Outlook 2013 with Exchange 2007 - out of office problem
We are using outlook 2013 with Exchange 2007. When users select their out of office it will work fine for the first day, however there after the Out of Office replies stop working. Out of Office is set correctly within Outlook, but what we have found
is that if the user opens Outlook the Out of Office starts to work again. Also when the user opens Outlook it takes around two minutes before it registers that Out of Office is on.
Any Ideas?Hi,
How do you configure your OOF? From standard OOF wizard or define an automatic reply template from Rule wizard?
If you are using a template, Outlook must be running for the Rules Wizard to automatically reply. Please refer to the Note in the following KB:
http://support.microsoft.com/kb/311107
If it is configured by using standard Out of Office assistance in File > Automatic Replies, please remove OOF settings in Outlook and set it from OWA 2007, then check whether the issue can be reproduced.
Regards,
Winnie Liang
TechNet Community Support
Maybe you are looking for
-
CNTL_ERROR while running a custom report program in background mode
Hi, I am running a report in background on daily basis. I am using cl_gui_custom_container class here and calling the constructor of this class. I am getting a CNTL_ERROR exception at this point. But if i run the same report directly, it is not throw
-
Passing struts-tag value to java / javascript variable in JSP
Hello all, Im trying to pass the value got from the struts-tag to the java variable in the Jsp. However Im not able to get the o/p. Can u guys help me on this pls... <logic:notEmpty name="TreeBean" property="list"> <logic:iterate id="Type" name="
-
Reports output delayed when exported to Excel using OLE2
Hi All, Platform - Oracle Application Server 10g Release 2 10.1.2.3 on Windows 32 bit. The report output is getting generated in a minute when exported to PDF i.e destype=cache & desformat=pdf. When we generate the output to excel is considerably del
-
Soa Suite 10g. ESB Project. File Adapter - load in 2 folders
Hi, friends! Help me please to solve next task. A have some ESB Project, which has 2 adapters: DbAdapter (In) and FileAdapter(out). If new rows appears in some table in DB (in CLOB field), I must save it in folder on disk. It's simple to save it in O
-
Using Date Picker on form causes session values to be cleared on validation
Got a really weird problem on a form (on a report). We have a basic form which has a date picker on. The form fires a number of bog standard validations when the Create button is clicked (values filled in, values are numbers etc). When a validation f