Outlook access address book slow when sending from Word

We use Outlook 2013 in cached mode together with Exchange 2013 CU5.
If somebody send an email from outlook and click on the "TO"-button to select a recipient, the address book appears without delay.
If i do the same, but send the email from word with "send as attachment" and click then on the "TO"-button, it takes sometimes till 5 minutes till the address book appears.
The exact same problem happens also for the users which use Outlook 2010.

Hi,
I'm not able to reproduce this problem on my side, please try the following:
1. Switch Outlook to work in Online Mode: Go to Account Settings -> Account Settings -> Double click the account name -> Uncheck "Use Cached Exchange Mode", click Next and Finish, restart Outlook and check if the problem exists when sending from
Outlook in Online Mode.
2. Have Word work in Safe Mode: Press Win + R, type "winword.exe /safe" in the blank box, press Enter. Try to send the attachment from Word, check if the problem persists. If no, consider to disable the suspicious add-ins to determine which one caused the
problem.
I'm looking forward to your reply.
Regards,
Melon Chen
Forum Support
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