Outlook autocomplete cache stops working for multiple users at the same time

Hi there
Ever since we upgraded our Exchange 2010 to Exchange 2013 we have had problems with the autocomplete cache in Outlook 2010.
We have 700 users and about once per week I get a call about the autocomplete cache. A few users are on cached mode, but most use online mode. The problem appears on both, but it can usually be corrected by /cleanautocompletecache.
Granted, the autocomplete cache gets corrupted sometimes, but it seems to happen a lot for us. I have noticed that often more than one user experiences the problem at the same time, and, since the problem starting after upgrading Exchange, I suspect that
the issue is with Exchange and not Outlook. Yesterday three users complained about the cache at the same time.
I know how to get a broken cache going again - that is not the issue. The issue is keeping this from happening so often.
Anyone out there able to help?
Thanks!
/Anders

Hi ,
Based on my knowledge , when you tried to send an email to a recipient in the same exchange organisation then the recipient address will be resolved in to legacy dn value and then that email will be delivered to destination mailbox by pointing towards to
that legacy dn value.
For the external recipients exchange user the smtp address to get it delivered.
For your issue :
Based upon the NDR message , we need to covert those values in to x500 format and add it to respective recipient mailbox as an x500 address.Then These erorrs will happen if the x500 value of the destination recipient is not available on it's maibox
and that would be the cause of the NDR for most of the times.Some time as you said autocomplete cache would get corrupted on the client end but it is very rare.
How to convert NDR to x500 address format :
http://msexchangeguru.com/2012/03/15/x500/
How to avoid getting such kind of NDR'S :
https://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/
In case if you don't want the users to use the autocomplete cache when composing the new emails :
In group policy we can use the  office templates to disable the below mentioned option.
1.use autocomplete to suggest the names ---> this option will comes under the advanced settings on the outlook client.
In case if you don't want the users to use the autocomplete cache when composing the new emails as well as if you wanted to delete that autocomplete then you need to choose one more option along with the first one.
1.Empty autocomplete cache.
Please reply me if anyhitng is unclear.
Thanks & Regards S.Nithyanandham

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